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Holiday Inn Express Suites - Malvern

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2660 S Rivercreek Drive, Malvern, AR 72104
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Holiday Inn Express Suites - Malvern
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Holiday Inn Express Suites - Malvern
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62 reviews from our community

Traveler rating
    26
    15
    12
    5
    4
See reviews for
22
11
2
6
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cabot, Arkansas
Top Contributor
69 reviews 69 reviews
13 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This is a really good chain and we probably stay at Holiday Inn Express more than any chain out there. Always clean with big comfy rooms and good free breakfast. We had a volleyball tourney in Hot Springs and everything was sold out there so stayed here. Very friendly staff and easy to get to off interstate or coming from... More 

Was this review helpful? Yes
rdcdaddd, Manager at Holiday Inn Express Suites - Malvern, responded to this review

Thank you so much for the wonderful review. We love hearing from our guest. We look forward to your next visit. More 

Leavenworth, Kansas
Contributor
18 reviews 18 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Holiday Inn Express' value has always been one of my top draws to this brand. Quality breakfast and clean rooms are a standard and the HIE in Malvern was no exception. Great place to stay in Arkansas. Stayed with my family and parents in two rooms while visiting a recovering family friend. Reservations were effortless and the staff was friendly... More 

Was this review helpful? Yes
rdcdaddd, Manager at Holiday Inn Express Suites - Malvern, responded to this review

Thank you for taking the time to write a wonderful review. We take pride in our Hotel and look forward to seeing you on your next visit. More 

Saint Louis, Missouri
Top Contributor
71 reviews 71 reviews
12 hotel reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed February 18, 2015

I normally love Holiday Inn Express - it is my favorite hotel chain. The hotel in Malvern is just average. It is priced high for a Holiday Inn and its location isn't the best. There aren't really places to eat near by. The hotel staff always had a hard time finding my reservation. The hotel is located next to a... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Suites - Malvern, responded to this review

Dear Simbelina14, Thank you so much for your review of our hotel. We work diligently to ensure our facilities and services are superior and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. It seems that we were not able to execute an exemplary hotel stay experience with regard to check in experience,... More 

Blue Springs, MO
Senior Contributor
28 reviews 28 reviews
6 hotel reviews
33 helpful votes 33 helpful votes
2 of 5 stars Reviewed January 17, 2015

This holiday inn express is very disappointing. We chose this hotel due to its proximity to our destination and the fact that the website states it has a pool and a whirpool (hot tub). There are even PICTURES of the hot tub on the HI website. When we arrived they do indeed have a pool, but the hot tub/whirlpool has... More 

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rdcdaddd, Manager at Holiday Inn Express Suites - Malvern, responded to this review

Thank you so much for your review. We have had the hot tub taken off the website. I have checked and i do not see a hot tub in the pictures. If there is another website that you see this in i would appreciate it if you would contact me so i can take care of this. Again i am... More 

Senior Contributor
43 reviews 43 reviews
12 hotel reviews
32 helpful votes 32 helpful votes
2 of 5 stars Reviewed January 17, 2015

Website says there is a hot tub, there are pictures of a hot tub on the website, binder in room says there is a hot tub, there is no hot tub - in fact there has not been a hot tub for long enough that where it was has been filled in with concrete and a deck built over it.... More 

Was this review helpful? Yes
rdcdaddd, Manager at Holiday Inn Express Suites - Malvern, responded to this review

I am so sorry about the Hot Tub. We had it taken off the web site over a month ago . I will be checking into this and see what is going on. Again i am very sorry about the Hot Tub. But we do hope you come back and visit us again. Thank you Carolyn More 

Arkadelphia,AR
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 6, 2015

Rooms clean with excellent customer service! Kids love the indoor pool. Breakfast has a selection of hot and cold items. Hotel located close to interstate, allows quick access. Also, right around corner from Wal-mart and a few places to eat. Will definitely stay here again!

Was this review helpful? Yes
rdcdaddd, Manager at Holiday Inn Express Suites - Malvern, responded to this review

Thank you so much for your great review. We look forward to your next visit.... Thank you Carolyn More 

Manhattan, Kansas
Top Contributor
174 reviews 174 reviews
34 hotel reviews
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed January 3, 2015

Check in was easy and quick. We were able to get up the next morning and enjoy a pretty good breakfast, it was better than some other breakfast at other Holiday Inns. The location was pretty good and we had not trouble finding it.

Was this review helpful? Yes
rdcdaddd, Manager at Holiday Inn Express Suites - Malvern, responded to this review

Thank you so much for taking the time to do a survey. We love hearing when our guest has a great stay at our Hotel. We look forward to your next visit. Thank you Carolyn More 

Pratt
Top Contributor
118 reviews 118 reviews
59 hotel reviews
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed December 31, 2014

Stopped here as a mid way stop between Dallas and Branson. The Garmin found the location with no problem. Many eating establishments surrounding the motel. Check in was a breeze and the room was just as we requested. We had two queen beds and they were very comfortable. Noise level was typical. You can hear people outside the room but... More 

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1 review
3 of 5 stars Reviewed November 28, 2014

Stopped for the night going from San Antonio to Dayton, OH. Front desk clerk was very nice. Rooms were adequate. Clean appearance. Carpet was dirty. My Grandchildren were barefoot and their feet got pretty dirty from walking around in the rooms. I found a pair of eye glasses on the floor by the desk which told me the carpet hadn't... More 

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rdcdaddd, Manager at Holiday Inn Express Suites - Malvern, responded to this review

Thank you so much for the review. I am so sorry about the carpet and finding the glasses. I will be having a meeting with the staff about this.I will also be glad to tell Mary about your comment about her. She will be pleased. I will also be talking to the staff about the Military Rate. We do give... More 

Hernando, Mississippi
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed November 3, 2014

The room was large, clean and very comfortable. The bed and pillows were incredibly comfortable, and there were plenty of pillows for each bed. Breakfast was hot and plentiful, and the lady who restocks the food and cleans tables (Mary?) is an angel. Really helpful. Included in the buffet were eggs, biscuits and gravy and pancakes. Judy at the front... More 

Was this review helpful? Yes
rdcdaddd, Manager at Holiday Inn Express Suites - Malvern, responded to this review

Thank you so much for your survey. We are happy you enjoyed your stay with us. We are so sorry about the hot tub but due to untimely circumstances we had to close the hot tub. Please come back and visit with us again. We look forward to seeing you. Thank you Carolyn More 

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