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Barcelo Capella Beach Resort

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Villas del Mar, Juan Dolio 4750, Dominican Republic
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Barcelo Capella Beach Resort
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Barcelo Capella Beach Resort
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1,293 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Newark, New Jersey
Senior Contributor
44 reviews 44 reviews
18 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Good hotel, good service, excellent staff, convenient location close to Santo Domingo, Airport and other attractions in the East Coast of DR like Bayahibe, Isla Saona, Cueva de Las Maravillas. We usually stay here on trips back to our country as a family. Sadly I was told that it will be sold and closed down by April.

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2 reviews
2 of 5 stars Reviewed 1 week ago

Upon arrival we thought it looked great, check in was good and we were told about beach towels and booking of a la carte restaurants (which in reality is one ,the French restaurant) French/Dominican. We missed the reservation (French food) on 1st day ; so next day was Dominican. Food was ok, beach towel system is limited, pick up at... More 

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New York City, New York
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Booked our all inclusive flight and hotel to Barcelo Capella beach resort and everything went super smoothly up until the point we got to the reception desk to check in. The staff in particular Louis said they had no records of our confirmation even though I had both an electronic email and a hard copy. So we waited for an... More 

Was this review helpful? Yes 2
New Jersey
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

After spending 5 days at this resort. I would recommend it. See my comments below for details. Resort Grounds ============== Pros The grounds were immaculate. Landscaping was beautiful and private. Buildings were low rise Spanish style and very well maintained. Cons None. Food ====== Pros Buffet restaurant views were great and very close to the beach. Eating breakfast by the... More 

Was this review helpful? Yes 3
New York City, New York
Reviewer
3 reviews 3 reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 3 weeks ago

a friend and i visited in june 2009 -and had a lovely time. we decided to return. it was awful! will not return or recomment. poor front desk service. arrived at 3:30 p.m. showed the voucher and payment confirmation, double beds for 4 days/3 nights. representative needed to confirm with manager if it was a valid voucher. were not informed... More 

Was this review helpful? Yes 1
Santo Domingo, Dominican Republic
Senior Reviewer
9 reviews 9 reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 4 weeks ago

rooms are clean and the grounds are beautiful food is average... Nothing that the hotel can do about the rocks or coral in the sea.. but WHY are there not enough beach chairs? Do they figure that the folks will just go to the pool? anyway.. it was fine for the money... But understand that you get what you pay... More 

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Bcapella, General Manager at Barcelo Capella Beach Resort, responded to this review

Dear Client, Thanks for choosing Barceló Capella Beach for your last vacation, we appreciate that you took some time to share your comments about your recent stay in the hotel. Regarding your comments, let me inform you that we are going to take notes to all your comments in order to improve the service. Best Regards, Patricio Vigouroux General Manager... More 

Denver, Colorado
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I travel a lot! Im a Pilot, this is the worst hotel I ever been! Horrible Rooms, everything is very old and dirty, I dont understand why Barcelo has this kind of hotel, I really dont recommend it. And you have to pay in advance, no way to change hotel

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New York
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 22, 2015

When i arrived to the hotel everything looked beautiful. The lobby, the grounds and the modern bathrooms was so pretty. So i went to check in thats when the problem started. The Receptionist was very rude. We ask her if we can change our room she said no because all the rooms are assigned. I thought that was odd. So... More 

Was this review helpful? Yes 1
Bcapella, General Manager at Barcelo Capella Beach Resort, responded to this review

Dear Client, Thanks for choosing Barceló Capella Beach for your last vacation and we are really sorry that we didn’t fill your expectations. We apology for any inconvenient that you may had during your stay. Regarding your comment let me inform you that we are going to take notes to all your comments in order to improve the service. Sincerely,... More 

NH
2 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed February 4, 2015

Stayed here for 8 days. Had an upgraded "ocean view" room. The room was filthy (there is layers of dirt around the windows). The balcony was unusable due to a bee infestation. The bees also somehow regularly entered the bathroom. Complained 3 times about no hot water at all in the bathroom and even requested a room change if it... More 

Was this review helpful? Yes 2
Bcapella, General Manager at Barcelo Capella Beach Resort, responded to this review

Dear Client, Thanks for choosing Barceló Capella Beach for your last vacation and we appreciate that you took some time to share your comments about your recent stay in the hotel. We are really sorry that we didn’t fill your expectations. We appreciate that you took some time to share your comments about your recent stay in the hotel. Regarding... More 

Saint John, Canada
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 30, 2015

I first have to say how surprised I am at all the negative reviews on this resort. my wife and I stayed there almost a year ago and had a great time. the only problem we had was that our door lock broke twice the first time it was promptly fixed the second time it was quickly replaced. The buffet... More 

Was this review helpful? Yes 3
Bcapella, General Manager at Barcelo Capella Beach Resort, responded to this review

Dear Client, Thanks for choosing Barceló Capella Beach for your last vacation, we appreciate that you took some time to share your comments about your recent stay in the hotel. We are very happy to hear that you had enjoyed your stay in our property. Best Regards, Patricio Vigouroux General Manager Barceló Capella Beach More 

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