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All 29 Tuxtla Gutierrez hotels

Holiday Inn Tuxtla Gutierrez

3.5 of 5 Hotel   |   Belisario Dominguez Km 1081, Tuxtla Gutierrez 29020, Mexico
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Ranked #9 of 29 Hotels in Tuxtla Gutierrez
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed September 23, 2013
thetravelerabc Mexico City, Mexico
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51 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Merida, Mexico
Senior Contributor
41 reviews 41 reviews
16 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed April 29, 2014

After 10 hours driving to Tuxtla, Gutierrez, all we wanted was to take a shower and sleep. Very disappointed. Shower delivered steaming hot and ice cold water unexpectedly. Room was OK, however it only offered one wastebasket. Holiday Inn's policy to save the Earth by not changing towels everyday, didn't work. We left our towels hanging in the bathroom as... More

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IHGCare, Guest Relations Manager at Holiday Inn Tuxtla Gutierrez, responded to this review

Dear HectorRodriguez, Thank you for taking the time to share your comments online. Our goal is to ensure complete guest satisfaction however it is regrettable that we weren't able to provide one on this occasion particularly with the shower facility's condition and amenities' state being a disappointment. We take all reviews negative or positive very seriously and your feedback will... More

Chicago
Top Contributor
128 reviews 128 reviews
77 hotel reviews
171 helpful votes 171 helpful votes
1 of 5 stars Reviewed December 12, 2013

My rating of two stars is based on hotels in this price range and not on all hotels. PLUSES  A nice swimming pool with seating.  Conveniently located for a VIPS (OK Mexican food – affordable and salads surprisingly good) a Chedraui supermarket and buses around town. The main ADO / OCC bus terminal is 2km away (MEX$35 by... More

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Tuxtla Gutierrez, responded to this review

Dear Joe_33, Thank you for staying with us and leaving such a detailed review. I am glad to see that you left some feedback on what you liked as well as what fell below your expectations. I read with much concern the troubles you have encountered during your stay. I sincerely apologize for we fell below your standards on most... More

Mexico City, Mexico
Contributor
14 reviews 14 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed September 23, 2013

I booked a room with points since it was very convenient compared to other IHG options in the area. I know this hotel from long time ago, when it used to be named Flamboyant. Despite its age, I was glad to see that the hotel has been renovated and in very good conditions. The highlight: very helpful and kind staff.... More

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Garcia S, General Manager at Holiday Inn Tuxtla Gutierrez, responded to this review
Google Translation

Estimado thetravelerabc: Muchas gracias por su reseña de nuestro hotel. Me complace saber que disfrutó su estancia con nosotros y... More

Mexico City, Mexico
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed July 30, 2013

We stayed there for two nights, not consecutive. First time the staff was nice, helpful. Room was nice, good windows, good bed, good pillows.Second time back, the front desk (Abraham) person was awful, he could not find our reservations and told us they were full. We had to go through our mails to find them and demonstrate/prove we had reserved... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Tuxtla Gutierrez, responded to this review

Dear Cristina M, Thank you for writing a review about your recent stay with us. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to consistently provide comfortable, clean and friendly accommodations. I am pleased that you returned to the hotel, but I am sorry that your experience... More

Kingston, Ontario
Top Contributor
305 reviews 305 reviews
96 hotel reviews
149 helpful votes 149 helpful votes
4 of 5 stars Reviewed March 25, 2013

This hotel is well located being near restaurants and a shopping mall. Check-in was painfully slow. The hotel restaurants are a bit pricey but have very good service and food. There is a huge pool area that is alive with songbirds. The rooms are spacious with good bathrooms and are kept clean. The beds were comfortable with a selection of... More

Was this review helpful? Yes 1
Mexico City, Mexico
Top Contributor
87 reviews 87 reviews
30 hotel reviews
72 helpful votes 72 helpful votes
3 of 5 stars Reviewed February 24, 2013

This is a nice chain hotel with a shopping-mall close to do any quick shopping. The pool is nice, the food in the buffet is also good and the rooms are clean and comfortable. The internet service is located in one partner hotel (Crowne Plaza) where you can print and check your mail. The only inconvenience we found was for... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Tuxtla Gutierrez, responded to this review

Dear juanvzla, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding food selection and cleanliness. However, We’re sorry we fell below your expectation regarding customer service which was unacceptable. We will address this point. I assure you the feedback of our hotel... More

Israel
Contributor
14 reviews 14 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed February 7, 2013

The hotel was nice but very old. The room were not very well maintained and the shower area was not very clean. The reception guy at the night we arrived was helpfull and gave us lots of good advices on the city and the area but the woman that was there during the morning didn't knew a thing, even the... More

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IHGCare, Guest Relations Manager at Holiday Inn Tuxtla Gutierrez, responded to this review

Dear agartal, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding customer service. However, We’re sorry we fel below your expectation regarding the room condition, cleanliness and internet access. We will address these points. I assure you the feedback of our hotel... More

Del Rio, Texas
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed January 24, 2013

We stayed at the Holiay Inn Tuxtla for five days as we took tours to different parts of the state. Although it is across the street from a shopping mall there wasn't a lot to see near by and not that much to see in Tuxtla for that matter. It is convenient to the airport and a nice jumping off... More

Was this review helpful? Yes 1
Bend, Oregon
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 16, 2012

We began a tour of Mayan ruins in Tuxtla Gutierrez. Our tour company booked this hotel for us. Overall, we were extremely pleased with the hotel. The lobby was still undergoing renovation, however, this did not hamper registration or concierge desk. The staff were all attentive and caring. The breakfast buffet was spectacular with a myriad of choices that would... More

Was this review helpful? Yes 1
Dubai
Top Contributor
61 reviews 61 reviews
58 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed April 27, 2012

We stayed this hotel before starting our Chiapas trip. We arrived late in the evening and took a taxi arriving this hotel at that time, it took too much time somebody coming to let the taxi in. The check-in time was ok. The room was a little old the amenities were worn. The bathroom and shower place needed to be... More

Was this review helpful? Yes 1
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Additional Information about Holiday Inn Tuxtla Gutierrez

Address: Belisario Dominguez Km 1081, Tuxtla Gutierrez 29020, Mexico
Phone Number:
Location: Mexico > Southern Mexico > Chiapas > Tuxtla Gutierrez
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Holiday Inn Tuxtla Gutierrez 3.5*
Number of rooms: 117
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Also Known As:
Tuxtla Gutierrez Holiday Inn
Holiday Inn Tuxtla Gutierrez Mexico - Chiapas

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