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BEST WESTERN Palmareca Hotel & Suites

Certificate of Excellence
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Boulevard Belizario Dominguez 4120-2, Tuxtla Gutierrez 29020, Mexico
BEST WESTERN Palmareca Hotel & Suites
Best prices for: 1 room 1 guest
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Ranked #2 of 29 Hotels in Tuxtla Gutierrez
Certificate of Excellence 2014
A recent review
3 of 5 stars Reviewed February 10, 2015
Jacquie C White Rock, BC
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101 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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White Rock, BC
Top Contributor
63 reviews 63 reviews
30 hotel reviews
74 helpful votes 74 helpful votes
3 of 5 stars Reviewed February 10, 2015

Arrived late at the Best Western Palmareca to much confusion at the front desk. Even though we had our email and booking confirmation number, we were not in the computer system. After 15 minutes of confusion, a call to the manager, it didn't really seem to be a problem as their was still lots of rooms available. However, the reception... More 

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San Miguel de Allende
Top Contributor
74 reviews 74 reviews
20 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed February 4, 2015

We took a group to Chiapas for two tours and everyone was quite happy with their accomodations and the generous breakfast buffet. The staff is very helpful and prompt. There are not too many restaurants or things to do in the neighborhood but excellent restaurants are nearby. The hotel has a very reasonable and reliable taxi service. I highly recommend... More 

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BEST WESTERN P, Front Office Manager at BEST WESTERN Palmareca Hotel & Suites, responded to this review
Google Translation

Estimado Huésped! El principal motivo de este correo es para agradecerle su estancia con nosotros, fue para cada uno de... More 

San Antonio, Texas
Contributor
20 reviews 20 reviews
19 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 10, 2014

I would recommend this hotel to everyone looking for an excellent place to stay. We stayed in a junior suite for 10 days and a regular room for 4 nights both were comfortable, clean and spacious. All of the staff was professional, friendly and there to serve guests. The breakfast buffet was amazing and for 50 pesos a great bargain.... More 

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Mexico City, Mexico
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 19, 2014

The Hotel is located far away from the center of the city, but the facilities are in very good condition. Very friendly staff; there is an excellent buffet for breakfast. The Wi-Fi connection is very poor and tricky. We got a very good deal for our room and were very satisfied with the service.

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BEST WESTERN P, Guest Relations Manager at BEST WESTERN Palmareca Hotel & Suites, responded to this review

Dear Matechen: Thank you for completing the survey regarding your recent stay at our property. You are very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will... More 

The Woodlands, Texas
Senior Contributor
33 reviews 33 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 17, 2014

This hotel honors the Best Western chain. The service was friendly and professional, anticipating our needs. The rooms are very spacious and clean, simple, not luxurious, but with everything we needed. Everything worked well, including the hair dryers. The beds were very comfortable. The bathrooms were also very large, no bathtubs, which is ok by me, as I"m older and... More 

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BEST WESTERN P, Guest Relations Manager at BEST WESTERN Palmareca Hotel & Suites, responded to this review

Dear Lolita: Thank you for completing the survey regarding your recent stay at our property. You are very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will... More 

Annapolis, Maryland
Senior Contributor
23 reviews 23 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed August 20, 2014

I stay here every year to get some warmth after visiting San Cristóbal de las Casas. This is my favorite place in all of Tuxtla Gutierrez. The staff is wonderful, the pool area is great, good value all around. Check-in is easy and it's located next to the mall, which is a plus for me. Thanks!

Review collected in partnership with Best Western

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BEST WESTERN P, Guest Relations Manager at BEST WESTERN Palmareca Hotel & Suites, responded to this review
Google Translation

Estimada BeryBery: ¡Antes que nada mil Gracias por tus comentarios! Nos da muchisimo gusto saber que consideras este lugar como... More 

Senior Contributor
23 reviews 23 reviews
17 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed June 7, 2014

The good thing about BW is that you know they adhere to a min standard. The place is in the zona dorada which is about a 5-10 min cab ride from downtown. The special thing about this place is there buffet which is only 50 pesos. They serve a lot of traditional Mexican platters including more than four types of... More 

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BEST WESTERN P, Gerente at BEST WESTERN Palmareca Hotel & Suites, responded to this review

Dear Salas: Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you... More 

Playa Del Carmen
Contributor
13 reviews 13 reviews
4 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed May 6, 2014

This hotel is nothing fancy as far as the suites are concerned but is kept well cleaned and maintained which is the most important. A place to sleep and shower. The grounds are kept well and are spacious with open grass and trees for children to run around and play in the day. There is an outdoor swimming pool on... More 

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Astana, Kazakhstan
Top Contributor
51 reviews 51 reviews
51 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed May 1, 2014

This is about the third time I have stayed in one of the Junior Suites at this hotel. What is most commendable about this hotel is its friendly, efficient, attentive customer service. I made a complaint when I checked out and was contacted a few days later with an apology and the offer of a discount for a return stay... More 

Was this review helpful? Yes 3
Surrey, United Kingdom
Top Contributor
105 reviews 105 reviews
67 hotel reviews
92 helpful votes 92 helpful votes
5 of 5 stars Reviewed March 13, 2014

We really enjoyed our stay here, mostly thanks to the staff. Every staff member we came across was professional, exceptionally helpful and friendly. The hotel is located just across the road from the university, close to the shopping center. Rooms are set a good way back from the busy road so it's lovely and quiet. The gardens are pretty and... More 

Was this review helpful? Yes 2
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