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Marriott Tuxtla Gutierrez Hotel

Certificate of Excellence
Boulevard Belisario Dominquez 1195 | Col. Santa Elena, Tuxtla Gutierrez 29060, Mexico (Formerly Camino Real Tuxtla Gutierrez)
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1 room 1 adult
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Marriott Tuxtla Gutierrez Hotel
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157 Reviews from our TripAdvisor Community

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Mexico City, Mexico
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

After a Nice Chiapas Tour, finding Marriott in Tuxtla is a Gift. You will have the Best of the Buffetts and a warm people serving You. They made a great selection by placing a La Mansion Restaurant just aside the Hotel so it is the best combination possible.

Helpful?
2 Thank Enrique B
New York, New York, United States
Level Contributor
56 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

A wonderful stay. Hotel is airy and full of light and trees. Truly a great breakfast. I have stayed in several hotels in Tuxtla - and this is by far my favorite. Only reason I did not give 5 stars is some of the small details were not taken care of. Mini bar not stocked, bathtub seemed old, and some... More 

Helpful?
1 Thank SeanSouthey
Mexico
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed January 6, 2016

We had a very positive experience at this hotel. Starting with a very easy check-in, clean spacious rooms and nice bathrooms. The breakfast buffet is awesome. Only problem is there are a lot of mosquitoes in the pool area (guess that location and time of the year didn't help the hotel).

Helpful?
1 Thank portlog
2 reviews
3 of 5 stars Reviewed December 28, 2015 via mobile

This hotel is very comfortable and well equipped (barring the hot lobby), which is why you arrive expecting a 5-star experience. This was not the case. The staff was slow and unfocused; they made us wait for almost 3 hours for our rooms and the restaurant was extremely slow. The fact that it is probably Tuxtla's best hotel is also... More 

Helpful?
Thank Andres R
Torreón, Coahuila
Level Contributor
3 reviews
5 of 5 stars Reviewed December 3, 2015

When we arrive to the hotel we were greeted with a big smile from the bellboy, then by the reception staff, events, restaurant and we noticed that everyone was smiling, and we wonder why? they told us that they liked their work and that as a guest you feel it. Special mention for the Ms. Pilar Ruíz responsible of board... More 

Helpful?
Thank Silvia F
Brooklyn, New York
Level Contributor
43 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed October 12, 2015

Our entire group from Heart Care International stayed here during our open-heart medical mission in the pediatric hospital nearby. We were overall impressed with the hotel, the service, and the food. Everyday we looked forward to the impressive breakfast buffet, especially the omelette and chilaquiles stations. The pool also looks natural and it almost looked like it hasn't been cleaned... More 

Helpful?
1 Thank loveantoinette
Miguel M, Manager at Marriott Tuxtla Gutierrez Hotel, responded to this review

Dear Loveantoinette, Thank you for sharing your experience at the Marriott Tuxtla Gutierrez Hotel through TripAdvisor. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 25, 2015 via mobile

I am writing this review from my hotel room using the data plan on my cell phone because the Internet is not working. This is as someone sings obnoxiously bad and loud karaoke at the hotel bar. It could be "live music" but it sounds like karaoke. Did I mention that it's almost 10 PM? I have an early morning... More 

Helpful?
1 Thank Helen E
Miguel M, Manager at Marriott Tuxtla Gutierrez Hotel, responded to this review

Dear Helen E, Thank you for taking the time to give us your feedback in regards to your recent stay at the Marriott Tuxtla Gutierrez Hotel. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology, we have shared your... More 

Ohio
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 5, 2015

This property does not deserve to be called Marriott! We had a terrible experience. The restaurant is so hot and stuffy we couldn't eat there without feeling ill. The smell of sewer in the lobby, bathrooms, and in the conference center is horrific. Nothing in the room works... refrigerator is broken, lights don't work, the internet is terrible (and we... More 

Helpful?
1 Thank DisgruntledTraveler1
Miguel M, Manager at Marriott Tuxtla Gutierrez Hotel, responded to this review

Dear, DisgruntledTraveler1 Thank you for taking the time to give us your feedback in regards to your recent stay at the Marriott Tuxtla Gutierrez Hotel. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the inconveniences. We have... More 

California
Level Contributor
1,700 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 905 helpful votes
5 of 5 stars Reviewed August 30, 2014 via mobile

I stayed here twice, en route to and from more interesting spots in Chiapas. Actually, TG gets a bit of a bad rap - it has a really wonderful zoo (go there on a weekend to watch three- and four- generation families happily interacting), and a couple of good museums, the world's most amusing cathedral, not to mention Chiapas de... More 

Helpful?
2 Thank CarmichaelVentura
Durham, United Kingdom
Level Contributor
166 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed August 8, 2014

Hotel was perfect, having one of the best breakfast I have never taken in a nice atmosphere. I was taking dinner looking a football much into a special restaurant with palms and one of the services you can imagine. I recomend to visit it if you go to tuxtla gutierrez. I was there two times and enjoy a lot there

Helpful?
Thank qscofr1
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