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Marriott Tuxtla Gutierrez Hotel

Certificate of Excellence
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Boulevard Belisario Dominquez 1195 | Col. Santa Elena, Tuxtla Gutierrez 29060, Mexico (Formerly Camino Real Tuxtla Gutierrez)
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Best prices for: 1 room 1 guest
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133 Reviews from our TripAdvisor Community

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Traveler rating
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    48
    20
    12
    5
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30
38
3
31
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
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    (39)
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Level Contributor
3 reviews
1 of 5 stars Reviewed July 25, 2015

I am writing this review from my hotel room using the data plan on my cell phone because the Internet is not working. This is as someone sings obnoxiously bad and loud karaoke at the hotel bar. It could be "live music" but it sounds like karaoke. Did I mention that it's almost 10 PM? I have an early morning... More 

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Miguel M, Manager at Marriott Tuxtla Gutierrez Hotel, responded to this review

Dear Helen E, Thank you for taking the time to give us your feedback in regards to your recent stay at the Marriott Tuxtla Gutierrez Hotel. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology, we have shared your... More 

Ohio
1 review
1 of 5 stars Reviewed May 5, 2015

This property does not deserve to be called Marriott! We had a terrible experience. The restaurant is so hot and stuffy we couldn't eat there without feeling ill. The smell of sewer in the lobby, bathrooms, and in the conference center is horrific. Nothing in the room works... refrigerator is broken, lights don't work, the internet is terrible (and we... More 

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Miguel M, Manager at Marriott Tuxtla Gutierrez Hotel, responded to this review

Dear, DisgruntledTraveler1 Thank you for taking the time to give us your feedback in regards to your recent stay at the Marriott Tuxtla Gutierrez Hotel. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the inconveniences. We have... More 

California
Level Contributor
1,700 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 858 helpful votes
5 of 5 stars Reviewed August 31, 2014 via mobile

I stayed here twice, en route to and from more interesting spots in Chiapas. Actually, TG gets a bit of a bad rap - it has a really wonderful zoo (go there on a weekend to watch three- and four- generation families happily interacting), and a couple of good museums, the world's most amusing cathedral, not to mention Chiapas de... More 

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Durham, United Kingdom
Level Contributor
137 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed August 8, 2014

Hotel was perfect, having one of the best breakfast I have never taken in a nice atmosphere. I was taking dinner looking a football much into a special restaurant with palms and one of the services you can imagine. I recomend to visit it if you go to tuxtla gutierrez. I was there two times and enjoy a lot there

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Antigua, Guatemala
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed May 20, 2014

This hotel is very nice. You feel like you are at a resort, especially with the inside/outside feel. Rooms are very nice, view was beautiful at night. Hotel is under construction so some of the restaurants were closed. The downside about this hotel is that it is very isolated from the main road. You need to hike up a hill... More 

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Comitan, MX
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed August 12, 2013

I have stayed at this hotel on several occasions and have always had good service and clean rooms. I especially love the pool that is set in a jungle surroundings. It is also located in a good area that is easily accessed from the main boulevard and the city bypass. Several good restaurants are nearby as well.

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Mexico City, Mexico
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 31, 2013 via mobile

This hotel was a nice place to start our vacations through Chiapas. The rooms were clean, spacious and confortable. Decoration is nice, although it could be modernized and windows need cleaning so can enjoy the beautiful view. The food at La Huerta restaurant is ok, The only problem was the noise from the pool when children were playing there at... More 

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Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed April 18, 2013

Air conditioner NOT working, we had 4 rooms in the same floor (5) and both four rooms had the same problem with A/C. Worst night in our one week trip to Chiapas. Couldn't sleep at all. Old hotel. Old installations.

Was this review helpful? Yes 1
TX
Level Contributor
141 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
3 of 5 stars Reviewed April 3, 2013

It is a nice structure, yet if you are disabled or just have bad knees, skip this hotel. In order to reach my room, I had to go down a flight of stairs, then up a flight and then take the elevator. The rooms are comfortable but the pillows are lumpy, not acceptable for this Chain. The maintenance leaves a... More 

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Schindellegi, Switzerland
Level Contributor
683 reviews
160 hotel reviews
common_n_hotel_reviews_1bd8 408 helpful votes
2 of 5 stars Reviewed January 22, 2013

This hotel probably knew better days. The architecture, specially in the pool area has some atractive, but maintainance is poor. Broken plugs at the room, bad light concept, lack of coffee machine in the room, uncomfortable beds and pillows.... I did not try the restaurant. Breakfast was just acceptable The service was polite and the room was clean, that was... More 

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