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Hilton Garden Inn Tuxtla Gutierrez

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Boulevard Blvd. Belisario Dominguez #1641, Tuxtla Gutierrez 29050, Mexico
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Hilton Garden Inn Tuxtla Gutierrez
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220 Reviews from our TripAdvisor Community

Traveler rating
    149
    52
    13
    4
    2
See reviews for
52
38
8
103
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
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  • All months
    (220)
  • Mar-May only
    (73)
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There are newer reviews for Hilton Garden Inn Tuxtla Gutierrez
See the most recent reviews
Portland, Oregon
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 3, 2012

I travel a lot and tend to complain about the hotels. I finally signed up for tripadvisor just so i could share how much i liked this hotel. It was clean, new, lovely, comfortable, great tortilla soup, wonderful friendly but not fake-friendly service (they even helped me jump my car in the morning). Great buffet breakfast too.

Was this review helpful? Yes 2
Stephanie M, Director of Sales at Hilton Garden Inn Tuxtla Gutierrez, responded to this review

Dear Susan: Thank you for taking your time of signing up in Trip Advisor only to share your experience in our hotel. We do appreciate that very much. All of us team members, enjoy working at the hotel therefore we want our guest to feel at home and comfortable. I do remember that morning when Kristel was asking if someone... More 

Dallas
Reviewer
3 reviews 3 reviews
3 hotel reviews
73 helpful votes 73 helpful votes
5 of 5 stars Reviewed April 23, 2012

Our stay was 2 weeks and the customer service received was that of a Hilton resort. Every morning we were welcomed to breakfast by very friendly staff, especially Lizette & Annamay. Our servers spoiled us, especially Rodrigo. Isabel did a wonderful job keeping our lovely room clean and in order. The front desk reception was always very accomadating and friendly,... More 

Was this review helpful? Yes 1
Monterrey
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 28, 2012

I stayed one night in transit from san cristobal de las casas. I made my reservation and paid online on hotels . com .. when i arrived they said on reception my reservation wasn't paid which it was. They made me call the website from my cell phone (call that costed me a decent amount of money for roaming charges).... More 

Was this review helpful? Yes
Contributor
14 reviews 14 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 23, 2011

I had he opportunity to visit this lovely hotel last weekend and I was positively impressed with the excellent service and attention to details provided. Many thanks to the employees that made our stay so pleasant. Located next to a mall, with great food and excellent facilities. Again thank you!

Was this review helpful? Yes 2
Cranbrook, BC
Senior Contributor
31 reviews 31 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed October 29, 2011

I stayed one night while in transit from San Cristobal to Mexico City. It's certainly a beautiful brand-new hotel with all the amenities and services expected of a Hilton. The rooms are beautiful and very well-appointed. Drinks by the pool was a nice respite after a long travel day. If you're just there overnight or for business, it's perfect. But... More 

Was this review helpful? Yes 1
Los Cabos
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed October 21, 2011

It is a brand new hotel, has very nice facilities, good sleep and very warm staff. Food was good. I would recommend for short stays or business travel. It is not very closed to downtown and about 30 min from the airport, but in a commercial area.

Was this review helpful? Yes 1
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