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Hilton Garden Inn Tuxtla Gutierrez

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Boulevard Blvd. Belisario Dominguez #1641, Tuxtla Gutierrez 29050, Mexico
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Hilton Garden Inn Tuxtla Gutierrez
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Hilton Garden Inn Tuxtla Gutierrez
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244 Reviews from our TripAdvisor Community

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Traveler rating
    165
    58
    15
    4
    2
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55
41
10
118
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
  • All months
    (244)
  • Mar-May only
    (73)
  • Jun-Aug only
    (55)
  • Sep-Nov only
    (36)
  • Dec-Feb only
    (80)
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Pembroke Pines, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Thank you HGI Tuxtla, excellent hotel location for business and leisure. I truly enjoy all your hospitality. There are safe taxi service provided right at the door and everyone is always very kind and service oriented.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Wendoly S, General Manager at Hilton Garden Inn Tuxtla Gutierrez, responded to this review

Thank you very much for your feedback, is a pleasure to know that you enjoyed your stay at our Hotel and the services we provided you. We hope to have the chance to serve you again in a near future, you can always count on us! Regards, Wendoly Sancho More 

Guadalajara, Mexico
Level Contributor
47 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
4 of 5 stars Reviewed 3 weeks ago

There are not to many options to stay in top end hotels in Tuxtla Gutierrez. After the reviews read at Tripadvisor we choose the Hilton Inn. No complains about the cost benefit of the hotel, the facilities are not old, the rooms are clean, even the carpert are stainless, confortable bed, big tv screens, clean bathrooms, functional ac, wi fi,... More 

Was this review helpful? Yes 1
Wendoly S, General Manager at Hilton Garden Inn Tuxtla Gutierrez, responded to this review

Thank you so much for your comments, we're glad that you find our Hotel up to your expectations, we are always providing constant training to all our team members in order to offer you the best service ever on each of your visits to our property. At Hilton Garden Inn Tuxtla Gutierrez we will be always looking for your complete... More 

Biloxi, United States
1 review
5 of 5 stars Reviewed April 15, 2015

This Hotel is definitely the best hotel I have ever stayed at as far as treatment from all of the staff. The staff has made me feel very important as a customer and as a friend. Starting from the cleanings staff, to the restaurant staff and especially the management staff. Great job in managing a great and wonderful experience Hotel,... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Wendoly S, General Manager at Hilton Garden Inn Tuxtla Gutierrez, responded to this review

Thank you so much for your kind comments, it's an honor to serve such a loyal guest as you and make you feel at home every time you visit us! We'll be waiting for you, at your home away from home, the Hilton Garden Inn Tuxtla Gutierrez! Best regards, Wendoly Sancho More 

interlomas, Mexico
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed April 10, 2015

we got food sick staying at the Hilton. Whereas we are living since a long time in Mexico. Food quality is really bad for such an hotel. extremely dissapointed. Overall the decoration is old fashioned but doesnt hurt.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Wendoly S, General Manager at Hilton Garden Inn Tuxtla Gutierrez, responded to this review

Thank you for your feedback, your comments are really important and always take in consideration in order to improve our services and provide you in your next visits the experience you deserve and expect from us. Hopefully, despite of the inconvenience, you have enjoyed your stay in Chiapas. Do not hesitate in contacting me personally if I can be of... More 

Mexico
2 reviews
5 of 5 stars Reviewed April 8, 2015

Great value for money, good food at the restaurant and great attention to details. Very new by the way, great bedding and bathrooms. Walking distance to the biggest shopping mall in town and right at the main street where all the great food places are.

Was this review helpful? Yes
Wendoly S, General Manager at Hilton Garden Inn Tuxtla Gutierrez, responded to this review

Thank you for your kind comments, it's a pleasure for us to served you and offered you the best quality of rooms and food & beverage to guaranty your complete satisfaction on each stay you have at the Hilton Garden Inn Tuxtla Gutierrez. We hope to have the chance to serve you again in a near future, you can count... More 

Mexico City, Mexico
Level Contributor
436 reviews
115 hotel reviews
common_n_hotel_reviews_1bd8 190 helpful votes
5 of 5 stars Reviewed March 31, 2015

Efficient business style hotel. Actually this place left me a good impression about Garden Inn. I never stayed at one before and their approach to customer is good. Everything still feels new. Spacious room. Clean bathroom. Nice toiletries. Good location. Simple yet efficient staff. Functional WiFi. Free and enough parking. The only thing that could be a blast was that... More 

Was this review helpful? Yes
Wendoly S, General Manager at Hilton Garden Inn Tuxtla Gutierrez, responded to this review

Thank you so much for your comments about our Hotel, it's a pleasure for us to know that we comply with all your expectations during your stay at our property. Regarding the breakfast included in your rate, we have as a Brand special rates in our website that already include the breakfast for your best convenience. Thanks again for your... More 

McKinleyville, California, United States
Level Contributor
48 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed March 25, 2015

We had just left an EXCELLENT boutique hotel in San Cristobal de las casas ( Guayaba Inn) so our mental standards were very high. When we checked in to the Hilton it seemed as the reception people were more interested in their own conversations than attending to our business. This seemed to be the pattern for the two nights and... More 

Was this review helpful? Yes 1
Wendoly S, General Manager at Hilton Garden Inn Tuxtla Gutierrez, responded to this review

Thank you very much for your feedback, we really appreciate you shared with us your experience as this provided us the opportunity to work in our improvement areas in order to offer you the service you deserve and at the same time reach all your expectations. We hope to have the chance to host you again in a near future!... More 

Burlington, Vermont
Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed March 20, 2015

We stayed overnight at the Hilton Garden in Tuxtla prior to an early flight. We found the personnel extremely helpful in all areas, including getting us a taxi for 4:30 am. The room was clean, comfortable, and quiet. Internet access was perfect. The big mall is a short walk away (two blocks) for shopping and eating.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Wendoly S, General Manager at Hilton Garden Inn Tuxtla Gutierrez, responded to this review

Thank you very much for your comments, we are more than happy to know that you enjoy not only the services provided to you but also the quality of the guest service provided for our team members. At Hilton Garden Inn Tuxtla Gutierrez, we strive to provide you the best experience in all your visits, you can really count on... More 

Pomona, California
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed March 8, 2015

The rooms and staff met our "Hilton" expectations. The hallway noise (by staff radios) and no internet connectivity (for some time) are the primary reasons for the average rating. We had been on the road for over a week and needed to do laundry for our next week of travel. We knew this hotel offered self serve laundry facilities but... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 2
Wendoly S, General Manager at Hilton Garden Inn Tuxtla Gutierrez, responded to this review

Thank you very much for your feedback, we really appreciate your comments as we can identify improvement areas to work in order to better serve you in your future stays. The guest service laundry is a standard of our brand that we offer as an option but we also offer the outside laundry service in order to provide you options... More 

San Diego, California
Level Contributor
54 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed February 15, 2015

The location was great- easy to find on main road thru city. Very nice and modern hotel . Rooms were very clean. They even had a gym in the hotel. Staff was very friendly. Perfect local with Mc Donalds and Chilis Restaurant across the street. Only complaint was there was NO English news on TV.

Was this review helpful? Yes 1
Wendoly S, General Manager at Hilton Garden Inn Tuxtla Gutierrez, responded to this review

Thank you for your comments, we're glad to know that you have a pleasant and great experience during your recent stay at our Hotel and the services offered to you comply with all your expectations. We hope to have the honor to host you once again in a near future! Best regards, Wendoly Sancho More 

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