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Hilton Garden Inn Tuxtla Gutierrez

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Boulevard Blvd. Belisario Dominguez #1641, Tuxtla Gutierrez 29050, Mexico
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Hilton Garden Inn Tuxtla Gutierrez
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Hilton Garden Inn Tuxtla Gutierrez
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208 reviews from our community

Traveler rating
    141
    49
    12
    4
    2
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49
35
7
100
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
  • All months
    (208)
  • Mar-May only
    (63)
  • Jun-Aug only
    (29)
  • Sep-Nov only
    (36)
  • Dec-Feb only
    (80)
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Biloxi, United States
1 review
5 of 5 stars Reviewed 1 week ago

This Hotel is definitely the best hotel I have ever stayed at as far as treatment from all of the staff. The staff has made me feel very important as a customer and as a friend. Starting from the cleanings staff, to the restaurant staff and especially the management staff. Great job in managing a great and wonderful experience Hotel,... More 

Review collected in partnership with Hilton Garden Inn

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Wendoly S, General Manager at Hilton Garden Inn Tuxtla Gutierrez, responded to this review

Thank you so much for your kind comments, it's an honor to serve such a loyal guest as you and make you feel at home every time you visit us! We'll be waiting for you, at your home away from home, the Hilton Garden Inn Tuxtla Gutierrez! Best regards, Wendoly Sancho More 

interlomas, Mexico
1 review
2 of 5 stars Reviewed 2 weeks ago

we got food sick staying at the Hilton. Whereas we are living since a long time in Mexico. Food quality is really bad for such an hotel. extremely dissapointed. Overall the decoration is old fashioned but doesnt hurt.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Wendoly S, General Manager at Hilton Garden Inn Tuxtla Gutierrez, responded to this review

Thank you for your feedback, your comments are really important and always take in consideration in order to improve our services and provide you in your next visits the experience you deserve and expect from us. Hopefully, despite of the inconvenience, you have enjoyed your stay in Chiapas. Do not hesitate in contacting me personally if I can be of... More 

Mexico
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Great value for money, good food at the restaurant and great attention to details. Very new by the way, great bedding and bathrooms. Walking distance to the biggest shopping mall in town and right at the main street where all the great food places are.

Was this review helpful? Yes
Wendoly S, General Manager at Hilton Garden Inn Tuxtla Gutierrez, responded to this review

Thank you for your kind comments, it's a pleasure for us to served you and offered you the best quality of rooms and food & beverage to guaranty your complete satisfaction on each stay you have at the Hilton Garden Inn Tuxtla Gutierrez. We hope to have the chance to serve you again in a near future, you can count... More 

Mexico City, Mexico
Top Contributor
372 reviews 372 reviews
104 hotel reviews
166 helpful votes 166 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Efficient business style hotel. Actually this place left me a good impression about Garden Inn. I never stayed at one before and their approach to customer is good. Everything still feels new. Spacious room. Clean bathroom. Nice toiletries. Good location. Simple yet efficient staff. Functional WiFi. Free and enough parking. The only thing that could be a blast was that... More 

Was this review helpful? Yes
Wendoly S, General Manager at Hilton Garden Inn Tuxtla Gutierrez, responded to this review

Thank you so much for your comments about our Hotel, it's a pleasure for us to know that we comply with all your expectations during your stay at our property. Regarding the breakfast included in your rate, we have as a Brand special rates in our website that already include the breakfast for your best convenience. Thanks again for your... More 

McKinleyville, California, United States
Senior Contributor
47 reviews 47 reviews
23 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We had just left an EXCELLENT boutique hotel in San Cristobal de las casas ( Guayaba Inn) so our mental standards were very high. When we checked in to the Hilton it seemed as the reception people were more interested in their own conversations than attending to our business. This seemed to be the pattern for the two nights and... More 

Was this review helpful? Yes
Wendoly S, General Manager at Hilton Garden Inn Tuxtla Gutierrez, responded to this review

Thank you very much for your feedback, we really appreciate you shared with us your experience as this provided us the opportunity to work in our improvement areas in order to offer you the service you deserve and at the same time reach all your expectations. We hope to have the chance to host you again in a near future!... More 

Burlington, Vermont
Contributor
17 reviews 17 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 20, 2015

We stayed overnight at the Hilton Garden in Tuxtla prior to an early flight. We found the personnel extremely helpful in all areas, including getting us a taxi for 4:30 am. The room was clean, comfortable, and quiet. Internet access was perfect. The big mall is a short walk away (two blocks) for shopping and eating.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Wendoly S, General Manager at Hilton Garden Inn Tuxtla Gutierrez, responded to this review

Thank you very much for your comments, we are more than happy to know that you enjoy not only the services provided to you but also the quality of the guest service provided for our team members. At Hilton Garden Inn Tuxtla Gutierrez, we strive to provide you the best experience in all your visits, you can really count on... More 

Pomona, California
Contributor
13 reviews 13 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed March 8, 2015

The rooms and staff met our "Hilton" expectations. The hallway noise (by staff radios) and no internet connectivity (for some time) are the primary reasons for the average rating. We had been on the road for over a week and needed to do laundry for our next week of travel. We knew this hotel offered self serve laundry facilities but... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Wendoly S, General Manager at Hilton Garden Inn Tuxtla Gutierrez, responded to this review

Thank you very much for your feedback, we really appreciate your comments as we can identify improvement areas to work in order to better serve you in your future stays. The guest service laundry is a standard of our brand that we offer as an option but we also offer the outside laundry service in order to provide you options... More 

San Diego, California
Top Contributor
53 reviews 53 reviews
16 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed February 15, 2015

The location was great- easy to find on main road thru city. Very nice and modern hotel . Rooms were very clean. They even had a gym in the hotel. Staff was very friendly. Perfect local with Mc Donalds and Chilis Restaurant across the street. Only complaint was there was NO English news on TV.

Was this review helpful? Yes 1
Wendoly S, General Manager at Hilton Garden Inn Tuxtla Gutierrez, responded to this review

Thank you for your comments, we're glad to know that you have a pleasant and great experience during your recent stay at our Hotel and the services offered to you comply with all your expectations. We hope to have the honor to host you once again in a near future! Best regards, Wendoly Sancho More 

Vancouver, Canada
Contributor
17 reviews 17 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed February 8, 2015

I originally booked 3 nights. My plans changed. I asked Francisco at check-in if it is OK to let him know in the morning of a 2nd day that I'm leaving 1 day earlier . He said: "Yes". I came to the desk at 10 am next morning and Francisco told me that I cannot shorten my stay!!! By the... More 

Was this review helpful? Yes
Wendoly S, General Manager at Hilton Garden Inn Tuxtla Gutierrez, responded to this review

Thank you for sharing your past experience at our Hotel with us, I understand that you were unhappy with some of our policies and I apologize for all the inconvenience you experienced. Your comments will help us to improve our policies and better serve our guests in the future. I also thank you for your kind comments regarding our rooms,... More 

Michigan, United States
1 review
5 of 5 stars Reviewed January 3, 2015

The hotel is new, centrally located, with an excellent breakfast. The lobby is nice, the bar stays open until midnight. There is a McDonald's and Chili's within sight of the hotel if you like that kind of food.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Wendoly S, General Manager at Hilton Garden Inn Tuxtla Gutierrez, responded to this review

Thank you for your comments, it’s a pleasure to know that we complied with all your expectations during your recent stay to our Hotel. At Hilton Garden Inn Tuxtla Gutierrez we promise you that you were always satisfied, guaranty! Best regards, Wendoly Sancho More 

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