We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hilton Garden Inn Tuxtla Gutierrez

Certificate of Excellence
Hotel deals
Hotel website
Boulevard Blvd. Belisario Dominguez #1641, Tuxtla Gutierrez 29050, Mexico
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Hilton Garden Inn Tuxtla Gutierrez
Professional photos View all
Browse nearby
Hilton Garden Inn Tuxtla Gutierrez
Review This Hotel

195 reviews from our community

Traveler rating
    132
    47
    12
    2
    2
See reviews for
44
33
7
95
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
  • All months
    (195)
  • Mar-May only
    (50)
  • Jun-Aug only
    (29)
  • Sep-Nov only
    (36)
  • Dec-Feb only
    (80)
All months
McKinleyville, California, United States
Senior Contributor
45 reviews 45 reviews
22 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We had just left an EXCELLENT boutique hotel in San Cristobal de las casas ( Guayaba Inn) so our mental standards were very high. When we checked in to the Hilton it seemed as the reception people were more interested in their own conversations than attending to our business. This seemed to be the pattern for the two nights and... More 

Was this review helpful? Yes
Pomona, California
Contributor
13 reviews 13 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The rooms and staff met our "Hilton" expectations. The hallway noise (by staff radios) and no internet connectivity (for some time) are the primary reasons for the average rating. We had been on the road for over a week and needed to do laundry for our next week of travel. We knew this hotel offered self serve laundry facilities but... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
San Diego, California
Top Contributor
53 reviews 53 reviews
16 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed February 15, 2015

The location was great- easy to find on main road thru city. Very nice and modern hotel . Rooms were very clean. They even had a gym in the hotel. Staff was very friendly. Perfect local with Mc Donalds and Chilis Restaurant across the street. Only complaint was there was NO English news on TV.

Was this review helpful? Yes 1
Vancouver, Canada
Contributor
17 reviews 17 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed February 8, 2015

I originally booked 3 nights. My plans changed. I asked Francisco at check-in if it is OK to let him know in the morning of a 2nd day that I'm leaving 1 day earlier . He said: "Yes". I came to the desk at 10 am next morning and Francisco told me that I cannot shorten my stay!!! By the... More 

Was this review helpful? Yes
Wendoly S, General Manager at Hilton Garden Inn Tuxtla Gutierrez, responded to this review

Thank you for sharing your past experience at our Hotel with us, I understand that you were unhappy with some of our policies and I apologize for all the inconvenience you experienced. Your comments will help us to improve our policies and better serve our guests in the future. I also thank you for your kind comments regarding our rooms,... More 

Michigan, United States
1 review
5 of 5 stars Reviewed January 3, 2015

The hotel is new, centrally located, with an excellent breakfast. The lobby is nice, the bar stays open until midnight. There is a McDonald's and Chili's within sight of the hotel if you like that kind of food.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Wendoly S, General Manager at Hilton Garden Inn Tuxtla Gutierrez, responded to this review

Thank you for your comments, it’s a pleasure to know that we complied with all your expectations during your recent stay to our Hotel. At Hilton Garden Inn Tuxtla Gutierrez we promise you that you were always satisfied, guaranty! Best regards, Wendoly Sancho More 

Manhattan, KS
Top Contributor
122 reviews 122 reviews
74 hotel reviews
87 helpful votes 87 helpful votes
1 of 5 stars Reviewed December 26, 2014

We stayed here three nights and were unable to find a single hotel employee who spoke English. It was therefore very hard to get our needs addressed. If God forbid an emergency situation had arisen, this language barrier would have been extremely dangerous. If this were a cheap, no-name hotel, we would not be complaining. However, when one spends upwards... More 

Was this review helpful? Yes
Wendoly S, General Manager at Hilton Garden Inn Tuxtla Gutierrez, responded to this review

Thank you for taking the time to share your recent experience with us, our Team Members in the different areas such as Front Desk and Restaurant do speak English and are available 24 hours a day in case you need to address any situation you have during your stay in our property. At Hilton Garden Inn Tuxtla Gutierrez we are... More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 24, 2014

Tuxtla Gutiérrez is the capital of the southeastern Mexican State of Chiapas. It can reach 90 degrees Fahrenheit (32 degrees Celsius) at Christmas. So if are looking for an oasis in Tuxtla, this is it. If you are vacationing here or traveling on business there are a handful of good hotels in the city, but the best one in my... More 

Was this review helpful? Yes 3
Wendoly S, General Manager at Hilton Garden Inn Tuxtla Gutierrez, responded to this review

Thank you very much for your kind comments, we are really proud to know that we comply with all your expectations during your visit to our city, all our Team Members work towards to satisfy all your needs on each of your visits. We hope to see you soon once again, at the Hilton Garden Inn Tuxtla Gutierrez, your home... More 

Vancleave, United States
1 review
5 of 5 stars Reviewed December 19, 2014

If you will be working or touring in Tuxtla, Mexico then look no further as this is THE place to stay. Everything is awesome from the time you arrive until the time you checkout. The staff is awesome, the rooms are first rate, the restaurant personnel and food are great.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Wendoly S, General Manager at Hilton Garden Inn Tuxtla Gutierrez, responded to this review

Thank you very much for your comments, I'm glad to know that we comply with all your expectations during your recent stay at our Hotel. We hope you provide us the chance to serve you in a near future, at this you Home away from Home, the Hilton Garden Inn Tuxtla Gutierrez! Best regards, Wendoly Sancho More 

Chapala, Mexico
1 review
3 of 5 stars Reviewed December 9, 2014

Lo siento ...in english. Let me start by saying that the service, cleanliness, and overall experience was great. Only problem was a big one....the nightclub techno music one night until after 2:00 AM! We had a room on the second floor just above the bar area and I was kept awake until the music ended after 2:00 AM. Come on... More 

Was this review helpful? Yes
Wendoly S, General Manager at Hilton Garden Inn Tuxtla Gutierrez, responded to this review
Google Translation

Quiero tomar un minuto de su valioso tiempo para agradecerle sus comentarios, lamento mucho la experiencia que vivió durante su... More 

Monterrey, Mexico
1 review
5 of 5 stars Reviewed December 8, 2014

Great hotel to arrive to after being on the road for a few weeks. Let us check in early, quick and tasty room service. Awesome bedding and still has the new hotel smell. Absolutely enjoyed my night here and will book it again next time I go to Tuxtla. Seems like it would be great for business travelers as well!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Wendoly S, General Manager at Hilton Garden Inn Tuxtla Gutierrez, responded to this review

Thank you so much for your kind comments, we really enjoy to know that we complied with our promise of great service and quality to you during your stay. I hope you will provide us the opportunity to serve you again in a near future, at your home away from home, the Hilton Garden Inn Tuxtla Gutierrez! Best regards, Wendoly... More 

Questions? Get answers from hotel staff and past guests. Ask a question

66 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (14)
Viewed
Room/suite (3)
Viewed
Pool/beach area (1)
Viewed
Hotel & grounds (1)
Viewed
Bathroom (1)
Viewed
View from room (1)
Viewed
Other (7)

Management photos: Courtesy of the property manager

Viewed
All management photos (52)
Viewed
Hotel & grounds (14)
Viewed
Business center/function rooms (2)
Viewed
Dining (7)
Viewed
Bathroom (1)
Viewed
Room/suite (16)
Viewed
Pool/beach area (2)
Viewed
Other (10)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question