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Hilton Garden Inn Tuxtla Gutierrez

3.5 of 5 Boulevard Blvd. Belisario Dominguez #1641, Tuxtla Gutierrez 29050, Mexico
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Certificate of Excellence 2014
Hilton Garden Inn Tuxtla Gutierrez
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189 reviews from our community

Traveler rating
    129
    47
    9
    2
    2
See reviews for
42
32
7
92
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
  • All months
    (189)
  • Mar-May only
    (44)
  • Jun-Aug only
    (29)
  • Sep-Nov only
    (36)
  • Dec-Feb only
    (80)
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San Diego, California
Top Contributor
53 reviews 53 reviews
16 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The location was great- easy to find on main road thru city. Very nice and modern hotel . Rooms were very clean. They even had a gym in the hotel. Staff was very friendly. Perfect local with Mc Donalds and Chilis Restaurant across the street. Only complaint was there was NO English news on TV.

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Vancouver, Canada
Contributor
17 reviews 17 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I originally booked 3 nights. My plans changed. I asked Francisco at check-in if it is OK to let him know in the morning of a 2nd day that I'm leaving 1 day earlier . He said: "Yes". I came to the desk at 10 am next morning and Francisco told me that I cannot shorten my stay!!! By the... More 

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Wendoly S, General Manager at Hilton Garden Inn Tuxtla Gutierrez, responded to this review

Thank you for sharing your past experience at our Hotel with us, I understand that you were unhappy with some of our policies and I apologize for all the inconvenience you experienced. Your comments will help us to improve our policies and better serve our guests in the future. I also thank you for your kind comments regarding our rooms,... More 

Michigan, United States
1 review
5 of 5 stars Reviewed January 3, 2015

The hotel is new, centrally located, with an excellent breakfast. The lobby is nice, the bar stays open until midnight. There is a McDonald's and Chili's within sight of the hotel if you like that kind of food.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Wendoly S, General Manager at Hilton Garden Inn Tuxtla Gutierrez, responded to this review

Thank you for your comments, it’s a pleasure to know that we complied with all your expectations during your recent stay to our Hotel. At Hilton Garden Inn Tuxtla Gutierrez we promise you that you were always satisfied, guaranty! Best regards, Wendoly Sancho More 

Manhattan, KS
Top Contributor
116 reviews 116 reviews
71 hotel reviews
83 helpful votes 83 helpful votes
1 of 5 stars Reviewed December 26, 2014

We stayed here three nights and were unable to find a single hotel employee who spoke English. It was therefore very hard to get our needs addressed. If God forbid an emergency situation had arisen, this language barrier would have been extremely dangerous. If this were a cheap, no-name hotel, we would not be complaining. However, when one spends upwards... More 

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Wendoly S, General Manager at Hilton Garden Inn Tuxtla Gutierrez, responded to this review

Thank you for taking the time to share your recent experience with us, our Team Members in the different areas such as Front Desk and Restaurant do speak English and are available 24 hours a day in case you need to address any situation you have during your stay in our property. At Hilton Garden Inn Tuxtla Gutierrez we are... More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 24, 2014

Tuxtla Gutiérrez is the capital of the southeastern Mexican State of Chiapas. It can reach 90 degrees Fahrenheit (32 degrees Celsius) at Christmas. So if are looking for an oasis in Tuxtla, this is it. If you are vacationing here or traveling on business there are a handful of good hotels in the city, but the best one in my... More 

Was this review helpful? Yes 2
Wendoly S, General Manager at Hilton Garden Inn Tuxtla Gutierrez, responded to this review

Thank you very much for your kind comments, we are really proud to know that we comply with all your expectations during your visit to our city, all our Team Members work towards to satisfy all your needs on each of your visits. We hope to see you soon once again, at the Hilton Garden Inn Tuxtla Gutierrez, your home... More 

Vancleave, United States
1 review
5 of 5 stars Reviewed December 19, 2014

If you will be working or touring in Tuxtla, Mexico then look no further as this is THE place to stay. Everything is awesome from the time you arrive until the time you checkout. The staff is awesome, the rooms are first rate, the restaurant personnel and food are great.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Wendoly S, General Manager at Hilton Garden Inn Tuxtla Gutierrez, responded to this review

Thank you very much for your comments, I'm glad to know that we comply with all your expectations during your recent stay at our Hotel. We hope you provide us the chance to serve you in a near future, at this you Home away from Home, the Hilton Garden Inn Tuxtla Gutierrez! Best regards, Wendoly Sancho More 

Chapala, Mexico
1 review
3 of 5 stars Reviewed December 9, 2014

Lo siento ...in english. Let me start by saying that the service, cleanliness, and overall experience was great. Only problem was a big one....the nightclub techno music one night until after 2:00 AM! We had a room on the second floor just above the bar area and I was kept awake until the music ended after 2:00 AM. Come on... More 

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Wendoly S, General Manager at Hilton Garden Inn Tuxtla Gutierrez, responded to this review
Google Translation

Quiero tomar un minuto de su valioso tiempo para agradecerle sus comentarios, lamento mucho la experiencia que vivió durante su... More 

Monterrey, Mexico
1 review
5 of 5 stars Reviewed December 8, 2014

Great hotel to arrive to after being on the road for a few weeks. Let us check in early, quick and tasty room service. Awesome bedding and still has the new hotel smell. Absolutely enjoyed my night here and will book it again next time I go to Tuxtla. Seems like it would be great for business travelers as well!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Wendoly S, General Manager at Hilton Garden Inn Tuxtla Gutierrez, responded to this review

Thank you so much for your kind comments, we really enjoy to know that we complied with our promise of great service and quality to you during your stay. I hope you will provide us the opportunity to serve you again in a near future, at your home away from home, the Hilton Garden Inn Tuxtla Gutierrez! Best regards, Wendoly... More 

1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 27, 2014

After two long trips, back to back when international the other national, I ended up in Hilton Garden Inn, twice this past week. From a previous stay with my wife, I did expect good service and I was not disappointed. I highly recommend Hilton Garden Inn Tuxtla.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 2
Wendoly S, General Manager at Hilton Garden Inn Tuxtla Gutierrez, responded to this review

Thank you for your kind comments, for us at Hilton Garden Inn Tuxtla Gutierrez is an honor to deliver what is expected for our guest, High Quality and Unique Service every time you visit our Hotel. Once again thanks for your comments, we hope to have the chance to host you once again in a near future! Best regards, Wendoly... More 

Miami, United States
2 reviews
5 of 5 stars Reviewed November 15, 2014

Excelent service, great location near restaurants and a mall. Great food with international breakfast options like omelets, fruits, cereals, etc., plus additional corner with Mexican food like tamales, black beans, tazcalate, and the like. The only hotel I have been with optional softness of mattress.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Wendoly S, General Manager at Hilton Garden Inn Tuxtla Gutierrez, responded to this review

Thank you so much for taking the time to share your experience with us, it's a pleasure for us at Hilton Garden Inn to comply with all your expectations every time you visit us. Also we guaranty that you'll be satisfy with all our services and the attributes we have always and this includes as you mentioned our food, the... More 

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Additional Information about Hilton Garden Inn Tuxtla Gutierrez

Address: Boulevard Blvd. Belisario Dominguez #1641, Tuxtla Gutierrez 29050, Mexico
Phone Number:
Location: Mexico > Southern Mexico > Chiapas > Tuxtla Gutierrez
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hilton Garden Inn Tuxtla Gutierrez 3.5*
Number of rooms: 167
Reservation Options:
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Also Known As:
Hilton Garden Inn Tuxtla Gutierrez Mexico - Chiapas

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