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Capital Plaza Hotel

3.5 of 5 Avenida Heroes 171-A | Colonia Centro, Chetumal 77000, Mexico
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Capital Plaza Hotel
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Capital Plaza Hotel
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115 reviews from our community

Traveler rating
    14
    51
    37
    6
    7
See reviews for
14
49
9
17
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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London, United Kingdom
Contributor
16 reviews 16 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed June 17, 2014

Arriving very late at night the staff were helpful, the air conditioning wasnt working but they sent a maintenance guy straight away to our ground floor room (the doors were hard to lock which felt a little unsafe!!). The bathroom is tiny and the rooms aren't huge but this is a lovely hotel considering the area and other options available.... More

Was this review helpful? Yes 1
Nicte M, Ventas at Capital Plaza Hotel, responded to this review

Thank you for taking time and express your recent experience in Capital Plaza hotel. We are glad to hear that your stay at our establishment did meet in some aspects your expectations. Your comments has brought some matters in our facilities and staff that we will take in account. Sincerely, More

Loreto, Mexico
Contributor
13 reviews 13 reviews
10 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed March 13, 2014

This was formerly the Holiday Inn. This is my second visit since the change, and I can't say enough good things about this hotel. The rooms are comfortable and the bath, while small, is perfectly adequate. There are make up mirrors, hair dryers, safes, irons and ironing boards. The staff is friendly and very helpful. The restaurant has good food... More

Was this review helpful? Yes 3
Liverpool, United Kingdom
Top Contributor
56 reviews 56 reviews
24 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed March 12, 2014

We booked through a competitor which com.books hotels and we've arrived tonight, 12th March after long drive from palenque to find that the Holiday Inn is no more! Another company has taken over, never heard of them and honoured our booking. The helpful maintenance man told us ( as he come to fix our telly and a/c) that it had... More

Was this review helpful? Yes 3
Surrey, United Kingdom
Top Contributor
105 reviews 105 reviews
67 hotel reviews
89 helpful votes 89 helpful votes
3 of 5 stars Reviewed March 12, 2014

We were quite looking forward to some luxury after a few days of travelling so 'treated ourselves' to a night in a Holiday Inn. The Junior suite was the same price as a standard room so there was no problem in making a room choice. However, we were quite disappointed when we arrived & saw the room. It's a) not... More

Was this review helpful? Yes 1
Farnborough, United Kingdom
Top Contributor
68 reviews 68 reviews
20 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed February 24, 2014 via mobile

Comfortable beds and relaxing bath. But given 5 stars because of restaurant meal. Group got in late at 9 pm on a Sunday and went down to eat in empty restaurant expecting expensive bland hotel food. But mixed meat and veg "jaguar" dish for 2 at 220 pesos was our best meal of 16 night trip and we'd always gone... More

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London, United Kingdom
Contributor
11 reviews 11 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 9, 2014

This is not the Ritz, but neither is Chetumal Paris. The hotel is modern. The rooms are fine although the bathroom was a bit tight. Our room looked over the courtyard and the small pool, and so was very quiet. The restaurant menu had a reasonable choice and the food was OK. Internet is free and the service friendly.

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Halifax, Canada
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed February 4, 2014

Chetumal was our last stop on our trip circling the Yucatan Pennisula, before we set down roots in Puerto Aventuras for a while. First of all we were very pleasantly surprised with the town of Chetumal, having been led to believe it was a not so nice border town. Not so, the streets are wide and well maintained, nice buildings... More

Was this review helpful? Yes 1
Kingston, Ontario
Top Contributor
285 reviews 285 reviews
90 hotel reviews
144 helpful votes 144 helpful votes
3 of 5 stars Reviewed November 10, 2013

The hotel rooms are large and comfortable. The free internet service is fast and the restaurant serves a very inexpensive and good breakfast. All staff were very friendly and helpful. My room was clean and the bathroom good. The mattress on my bed needed to be replaced, however. The hotel is conveniently located across from the Mayan Museum on the... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Capital Plaza Hotel, responded to this review

Dear Weerobbie, Thank you for your comprehensive review. You have covered all aspects of your stay and I am particularly appreciative of your comments about our friendly staff. It is always hugely motivating when one takes the time and trouble to acknowledge the staff concerned. I have taken note of your valuable comments and will use these to monitor and... More

Lewes, United Kingdom
Top Contributor
174 reviews 174 reviews
53 hotel reviews
1,271 helpful votes 1,271 helpful votes
2 of 5 stars Reviewed November 4, 2013

Positive points - Rooms were large and clean, breakfast good. Comfortable bed. Negative points- some of electrics in room unintelligible. TV system was so complex that few in the group got it to work - there were NO INSTRUCTIONS FOR THE IDIOTIC SYSTEM. A coffee making machine was provided, but on use it sprayed boiling water all over the table... More

Was this review helpful? Yes 7
IHGCare, Guest Relations Manager at Capital Plaza Hotel, responded to this review

Dear malholme, Thank you for taking the time to review our property. I appreciate your positive comments on our room accommodations, breakfast quality and comfortable beds. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. I am very sorry about the... More

Caye Caulker, Belize
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 20, 2013

While not much curb appeal, once you enter the front door, very nice property. In a good central location. Staff members were very professional, helpful, warm and welcoming. Rooms and property in general were very clean and well maintained. We had a first floor room only 2 steps outside the sliding door to the pool. Initially was concerned it might... More

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Additional Information about Capital Plaza Hotel

Address: Avenida Heroes 171-A | Colonia Centro, Chetumal 77000, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Chetumal
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Capital Plaza Hotel 3.5*
Number of rooms: 85
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Also Known As:
Capital Plaza Hotel Chetumal, Mexico - Quintana Roo

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