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All 22 Chetumal hotels

Holiday Inn Chetumal Puerta Maya

3.0 of 5 Hotel   |   Avenida Heroes 171 Col Centro, Chetumal 77000, Mexico
Hotel amenities
Holiday Inn Chetumal Puerta Maya

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Ranked #7 of 22 hotels in Chetumal
A recent review
3 of 5 stars Reviewed March 12, 2014
Jude96 Liverpool, United Kingdom
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110 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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English first
Liverpool, United Kingdom
Top Contributor
56 reviews 56 reviews
24 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed March 12, 2014

We booked through a competitor which com.books hotels and we've arrived tonight, 12th March after long drive from palenque to find that the Holiday Inn is no more! Another company has taken over, never heard of them and honoured our booking. The helpful maintenance man told us ( as he come to fix our telly and a/c) that it had... More

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Cobham, United Kingdom
Top Contributor
104 reviews 104 reviews
67 hotel reviews
76 helpful votes 76 helpful votes
3 of 5 stars Reviewed March 12, 2014

We were quite looking forward to some luxury after a few days of travelling so 'treated ourselves' to a night in a Holiday Inn. The Junior suite was the same price as a standard room so there was no problem in making a room choice. However, we were quite disappointed when we arrived & saw the room. It's a) not... More

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Farnborough, United Kingdom
Senior Contributor
44 reviews 44 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed February 24, 2014 via mobile

Comfortable beds and relaxing bath. But given 5 stars because of restaurant meal. Group got in late at 9 pm on a Sunday and went down to eat in empty restaurant expecting expensive bland hotel food. But mixed meat and veg "jaguar" dish for 2 at 220 pesos was our best meal of 16 night trip and we'd always gone... More

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London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 9, 2014

This is not the Ritz, but neither is Chetumal Paris. The hotel is modern. The rooms are fine although the bathroom was a bit tight. Our room looked over the courtyard and the small pool, and so was very quiet. The restaurant menu had a reasonable choice and the food was OK. Internet is free and the service friendly.

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Halifax, Canada
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 4, 2014

Chetumal was our last stop on our trip circling the Yucatan Pennisula, before we set down roots in Puerto Aventuras for a while. First of all we were very pleasantly surprised with the town of Chetumal, having been led to believe it was a not so nice border town. Not so, the streets are wide and well maintained, nice buildings... More

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Kingston, Ontario
Top Contributor
250 reviews 250 reviews
83 hotel reviews
99 helpful votes 99 helpful votes
3 of 5 stars Reviewed November 10, 2013

The hotel rooms are large and comfortable. The free internet service is fast and the restaurant serves a very inexpensive and good breakfast. All staff were very friendly and helpful. My room was clean and the bathroom good. The mattress on my bed needed to be replaced, however. The hotel is conveniently located across from the Mayan Museum on the... More

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IHGCare, Guest Relations Manager at Holiday Inn Chetumal Puerta Maya, responded to this review

Dear Weerobbie, Thank you for your comprehensive review. You have covered all aspects of your stay and I am particularly appreciative of your comments about our friendly staff. It is always hugely motivating when one takes the time and trouble to acknowledge the staff concerned. I have taken note of your valuable comments and will use these to monitor and... More

Lewes, United Kingdom
Top Contributor
136 reviews 136 reviews
44 hotel reviews
670 helpful votes 670 helpful votes
2 of 5 stars Reviewed November 4, 2013

Positive points - Rooms were large and clean, breakfast good. Comfortable bed. Negative points- some of electrics in room unintelligible. TV system was so complex that few in the group got it to work - there were NO INSTRUCTIONS FOR THE IDIOTIC SYSTEM. A coffee making machine was provided, but on use it sprayed boiling water all over the table... More

Was this review helpful? Yes 7
IHGCare, Guest Relations Manager at Holiday Inn Chetumal Puerta Maya, responded to this review

Dear malholme, Thank you for taking the time to review our property. I appreciate your positive comments on our room accommodations, breakfast quality and comfortable beds. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. I am very sorry about the... More

Caye Caulker, Belize
Contributor
18 reviews 18 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 20, 2013

While not much curb appeal, once you enter the front door, very nice property. In a good central location. Staff members were very professional, helpful, warm and welcoming. Rooms and property in general were very clean and well maintained. We had a first floor room only 2 steps outside the sliding door to the pool. Initially was concerned it might... More

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Banbury, United Kingdom
Senior Contributor
32 reviews 32 reviews
17 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed July 27, 2013

We stayed for one night, two couples in two rooms. One was fine, a good room with no problem. The other was bad - air condioning didn't work at first. After two visits from maintenance it worked but sent out the most noxious smell so we had to move rooms. In the second room the tv didn't work - a... More

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IHGCare, Guest Relations Manager at Holiday Inn Chetumal Puerta Maya, responded to this review

Dear G E H, Thank you for taking the time to express your thoughts and concerns. We would like to apologize for the over-all issues you had during your stay. It is regrettable that we fell below your expectations. Your feedback is very important to us as this continually helps us improve the facilities and guest services we offer to... More

Belize City, Belize, Belize
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 22, 2013

This has been the best hotel I have been to in Chetumal. The rooms are a little smaller and the hotel is a bit more expensive than others but the facilities make up for it. Ice Machine available. Hotel is right downtown. Great buffet on sundays. Pool is almost never crowded which is good if you don't want to deal... More

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Additional Information about Holiday Inn Chetumal Puerta Maya

Also Known As:
Holiday Inn Chetumal Puerta Maya Hotel
Holiday Inn Chetumal Puerta Maya Hotel Chetumal
Holiday Inn Chetumal
Chetumal Holiday Inn
Holiday Inn Chetumal Puerta Maya Mexico - Quintana Roo
Address: Avenida Heroes 171 Col Centro, Chetumal 77000, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Chetumal
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #7 of 22 hotels in Chetumal
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Chetumal Puerta Maya 3*
Official Description (provided by the hotel):
The only five star and international prestige hotel in town, Holiday Inn Chetumal provide excellent services and facilites whether you are on business or on vacation.Located at the trade, political and business area in the main avenue of the city, next to the Mayan Culture Museum.For meetings or social events. Holiday Inn Chetumal offers facilities from 10 to 1000 people. ... more   less 
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