I have stayed at this hotel at least 10 times, and am sorry to report that the service seems to be going down hill. No menu for room service, telephone did not work, complimentary internet did not work via Lan connection or wireless, and at 1am the alarm clock next door started screaming (in an obviously unoccupied room), and I... more

The hotel is ok, but that's all. Nothing special. It is opposite of the maya museum, so the location is quite good. more

def book before you leave the states, its cheaper... great location with free on premises guarded parking. clean and is what you'd expect from a holiday inn chain...couldn't browse on the wireless network but was able to plug in with lan cable provided in room. bathrooms were nice and clean w/ fruit shampoo and soaps...didn't try the restaurant but you... more

I can not believe that this is supposed to be the best hotel in Chetumal.... The standard is poor, stains on everything from sheets, sofa, chairs, etc. They even woke us up three times one night, since they had miscalculated!!! a bill from the restaurant. I told them it had to wait until the morning and that I was trying... more

Myself and 3 others spent the night of Jan. 6, 2007 at the Holiday Inn Chetumal Puerta Maya. We shared a large room (which I believe was standard) with two queen beds (that seemed a bit more like American doubles) on the 4th (top) floor facing the quiet interior pool/garden. I booked online from another location in Mexico the day... more

Only spent one night but my room at the Holiday Inn was clean, cool and roomy. Room service was very good (although my lack of Spanish made it a bit difficult to communicate) and breakfast in the morning was almost too much. Lots of Mexican dishes as well as American choices in a fairly formal setting. There is a nice... more

We used this hotel mostly as a stopover, as there is not much to do in the area. The hotel is as Americanized as can be, with an English-speaking staff and familiar Holiday Inn-type accomodations. Our room had two double-sized beds, TV, dresser, desk, small balcony, closet, but no in-room safe (there is a small safe behind the front desk... more

I have stayed at this hotel 3 times in Feb 2001, 2003 and 2004 travelling from Cancun by rental car. The staff is excellent, the rooms excellent, clean and comfortable. They also allow you the use of their Business Center to check email, etc.. It is within walking distance of almost everything including the finest museum dedicated to the Maya,... more

Comfortable, clean beds, excellent staff, great food, beautiful hotel! We take groups to the area--one of our people left a large sum of cash in the room. They wired it to us. Can't beat the place. Highly recommended! more