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Ixtapan de la Sal Marriott Hotel, Spa & Convention Center

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Jose Ma. Morelos S/N | Fraccionamiento Bugambilias, Ixtapan de la Sal 51900, Mexico
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1 room 1 guest
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Ixtapan de la Sal Marriott Hotel, Spa & Convention Center
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318 Reviews from our TripAdvisor Community

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Traveler rating
    142
    108
    30
    23
    15
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167
59
7
26
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Mexico City, Mexico
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Its easy to get there from México City, only one and a half hour driving. Its great priced for what you get. Good breakfast, but very bad dinner. Excelent sunday brunch! The hotel is very old and you can feel it, maintenence is missing. Its good for a quick escape from the City.

Was this review helpful? Yes 1
GERARDO H, Manager at Ixtapan de la Sal Marriott Hotel, Spa & Convention Center, responded to this review

Dear Mr … Oh behalf of all of us who work in the hotel, I thank for choosing us during your recent visit to Ixtapan de la Sal. Your feedback for us is very important to take care each detail from your stay to create a great trip for you. I appreciate your time , be sure that your comments... More 

Mexico City, Mexico
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

a magnificent property, designed in a mix of Mexican traditional style and beautiful decor with all modern conveniences blended in. it is primarily a family place and very oriented towards keeping the little ones happy and entertained without needing to leave the property. the service and all staff are most friendly and attentive to any need or request. my only... More 

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Atlanta
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed July 6, 2015

Our stay started off pretty rocky, with a bad room assignment (asked for two beds, got one; not enough towels or shampoo, etc. for three people, no A/C, lots of noise), but after being notified of the issues, we were moved to a room on the other wing that exceeded expectations. It wound up actually being a suite - nice... More 

Was this review helpful? Yes 1
Mexico City, Mexico
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed June 22, 2015

My husband, two young daughters, and I have stayed at the Marriott in Ixtapan de la Sal three times now. I know that there are other hotels in the area but I feel no need to try them, as we have had three good experiences thus far. The hotel is not fancy; your basic very clean Marriott that you'd find... More 

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Mexico City, Mexico
1 review
4 of 5 stars Reviewed June 17, 2015

Hi My visit was comfortable, your employees are very friendly, he receptionist Luis Enrique is amiable and helpful, and the waiters Adán(morning service)&Oscar(evenings service)your service are great!

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London
Level Contributor
58 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
1 of 5 stars Reviewed May 26, 2015

I was staying with my wife and my two babies for the weekend at this hotel. My babies were crawling on the floor of our room when a big cockroack came to them. We all know that these insects are endogenous to places were garbage, dirt and lack of cleanliness is common. We approached the front desk for support and... More 

Was this review helpful? Yes 1
GERARDO H, General Manager at Ixtapan de la Sal Marriott Hotel, Spa & Convention Center, responded to this review

Dear Firito: Thank you for taking the time to share with us your recent experience at the Marriott Ixtapan de la Sal As the cleanliness of our hotel is a key priority, I am very sorry that your guestroom fell short of your expectations. Please rest assured that your comments have been shared with the housekeeping team in an effort... More 

Denver, CO
Level Contributor
515 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
4 of 5 stars Reviewed February 8, 2015

We will start with the good. The hotel has a staff that was very nice every time I had to interact with them. And the place is beautifully kept. The rooms are clean and nice. The restaurants had good food, but the breakfast staff was confused every morning I ate with them: entrees were served in a random order. I... More 

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Mexico City, Mexico
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed January 27, 2015

First of all, let me say that the Hotel is simply beatiful. I went on a business trip from Jan 23rd to Jan 25th. Despite this 2 things I will tell you about, everything else was just great like any other Marriot would be. When I first arribes to my room, it looked OK but when I went to sleep,... More 

Was this review helpful? Yes 1
Hotel M, General Manager at Ixtapan de la Sal Marriott Hotel, Spa & Convention Center, responded to this review

Dear Guest CarlosSmeke Thank you for taking the time to post your comments on trip advisor, I would like to thank you for this important feedback that help us to improve upon our service. Please accept our sincere apologies for any inconvenience. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue... More 

Sacramento, California
Level Contributor
23 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed January 6, 2015

The hotel is a very large property with many activities for both children and adults. There is a adult only spa area that is very relaxing with a private pool and sauna/steam rooms. The children can enjoy two pools (one indoors) and many play areas. The rooms are comfortable and clean and have wonderful views of the gardens and pool... More 

Was this review helpful? Yes
Hotel M, General Manager at Ixtapan de la Sal Marriott Hotel, Spa & Convention Center, responded to this review

Dear LadyDaga: Thank you very much for sharing your feedback with us. It is very important to receive the opinion and experience of our guests, so we can work on improving it for their next visit Regards! More 

Mexico City, Mexico
Level Contributor
38 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed December 9, 2014

This hotel in Ixtapan de la Sal is one of the best in this location. Had 2 pools, kids areas, resaurant, bar, tennis courts. Surely you and your guests will spend very happy days and will have fun in this beautiful place that has a pleasant climate all year!

Was this review helpful? Yes
Hotel M, General Manager at Ixtapan de la Sal Marriott Hotel, Spa & Convention Center, responded to this review

Dear Marilu1712, Thank you for your recommendation. I am very pleased to know that your stay with us was so enjoyable and a great experience. Thank you as well for your kind comments. I hope to hear you will be coming back very soon. Kind regards, Eugenio Herrera General Manager More 

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