We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Ixtapan de la Sal Marriott Hotel, Spa & Convention Center

Certificate of Excellence
Hotel website
Hotel deals
Hotel packages
Jose Ma. Morelos S/N | Fraccionamiento Bugambilias, Ixtapan de la Sal 51900, Mexico
Special Offer
FREE Wi-Fi
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Ixtapan de la Sal Marriott Hotel, Spa & Convention Center
Professional photos View all
Browse nearby
Ixtapan de la Sal Marriott Hotel, Spa & Convention Center
Ixtapan de la Sal Marriott Hotel, Spa & Convention Center
Ixtapan de la Sal Marriott Hotel, Spa & Convention Center
Write a Review

283 reviews from our community

Traveler rating
    119
    101
    28
    21
    14
See reviews for
143
55
6
26
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • French first
  • Japanese first
  • Spanish first
  • Any
English first
  • All months
    (283)
  • Mar-May only
    (79)
  • Jun-Aug only
    (60)
  • Sep-Nov only
    (76)
  • Dec-Feb only
    (68)
All months
Denver, CO
Top Contributor
443 reviews 443 reviews
82 hotel reviews
116 helpful votes 116 helpful votes
4 of 5 stars Reviewed February 8, 2015

We will start with the good. The hotel has a staff that was very nice every time I had to interact with them. And the place is beautifully kept. The rooms are clean and nice. The restaurants had good food, but the breakfast staff was confused every morning I ate with them: entrees were served in a random order. I... More 

Was this review helpful? Yes
Mexico City, Mexico
Senior Reviewer
10 reviews 10 reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed January 27, 2015

First of all, let me say that the Hotel is simply beatiful. I went on a business trip from Jan 23rd to Jan 25th. Despite this 2 things I will tell you about, everything else was just great like any other Marriot would be. When I first arribes to my room, it looked OK but when I went to sleep,... More 

Was this review helpful? Yes 1
Hotel M, General Manager at Ixtapan de la Sal Marriott Hotel, Spa & Convention Center, responded to this review

Dear Guest CarlosSmeke Thank you for taking the time to post your comments on trip advisor, I would like to thank you for this important feedback that help us to improve upon our service. Please accept our sincere apologies for any inconvenience. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue... More 

Sacramento, California
Senior Contributor
23 reviews 23 reviews
16 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed January 6, 2015

The hotel is a very large property with many activities for both children and adults. There is a adult only spa area that is very relaxing with a private pool and sauna/steam rooms. The children can enjoy two pools (one indoors) and many play areas. The rooms are comfortable and clean and have wonderful views of the gardens and pool... More 

Was this review helpful? Yes
Hotel M, General Manager at Ixtapan de la Sal Marriott Hotel, Spa & Convention Center, responded to this review

Dear LadyDaga: Thank you very much for sharing your feedback with us. It is very important to receive the opinion and experience of our guests, so we can work on improving it for their next visit Regards! More 

Mexico City, Mexico
Senior Contributor
38 reviews 38 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed December 9, 2014

This hotel in Ixtapan de la Sal is one of the best in this location. Had 2 pools, kids areas, resaurant, bar, tennis courts. Surely you and your guests will spend very happy days and will have fun in this beautiful place that has a pleasant climate all year!

Was this review helpful? Yes
Hotel M, General Manager at Ixtapan de la Sal Marriott Hotel, Spa & Convention Center, responded to this review

Dear Marilu1712, Thank you for your recommendation. I am very pleased to know that your stay with us was so enjoyable and a great experience. Thank you as well for your kind comments. I hope to hear you will be coming back very soon. Kind regards, Eugenio Herrera General Manager More 

Mexico City, Mexico
Contributor
20 reviews 20 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed November 18, 2014

My wife and I went with our two children aged 5 and 8. Perfect time at this hotel. Outdoor pool with waterslides appropriate for their ages, also shallower area for younger kids. Very clean and well serviced, drinks and food by the pool. There is also a good soccer field, play houses, a ball pit, even an indoor playground that... More 

Was this review helpful? Yes
Milton Keynes, United Kingdom
Top Contributor
61 reviews 61 reviews
7 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed November 14, 2014

I was lucky enough to have experienced the Hotel post working in Mexico city, first of all how wonderful to be outside.. hearing birds, seeing the sky and breathing fresh air! This Hotel is deceptive.. sure the rooms are large in size and more than adequate.. its not 5 * luxury though.. don't expect a European nor UAE standard.. the... More 

Was this review helpful? Yes 1
Mexico City, Mexico
Top Contributor
222 reviews 222 reviews
49 hotel reviews
139 helpful votes 139 helpful votes
3 of 5 stars Reviewed October 12, 2014

Marriot is well known by its service, and modern/conservative decoration style. The service is great, everyone does the extra mile to help. Breakfast is simply divine..... What I don't get is the hotel itself.... My conclusion is that sometime along the years, this hotel had to build a 2nd tower, chuncking the beautiful gardens... , and of course complicating the... More 

Was this review helpful? Yes 1
Gerardo H, Manager at Ixtapan de la Sal Marriott Hotel, Spa & Convention Center, responded to this review

Dear guest. Thank you very much for sharing your feedback with us. It is very important to receive the opinion and experience of our guests, so we can work on improving it for their next visit Regards! More 

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 26, 2014

We come often to this great hotel, the spa is unforgettable and the installations including rooms and pools are just excellent. Nevertheless on our last visit on September 14th, the whole reservation process was a mess... The room type we requested on the reservation was not respected, but the worst part is that after complaining about it on the frontdesk... More 

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed September 17, 2014

We just spent an amazing 4-day holiday weekend in the Marriott at Ixtapan de la Sal, and would highly recommend it for family getaways. The service is excellent in every way --a special thanks to receptionist Catherine and restaurant staff Yuri and Mauricio, who our kids thought of like family after only a couple of days. The rooms were very... More 

Was this review helpful? Yes
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 7, 2014

The service, in general, was very poor. Staff is clearly unprepared. Nothing is included so you should be ready to pay for everything (from water to tennis courts). They need more waiters at the pool areas;the current ones are always confused. Rooms are old, everything is kind of dirty. They urgently need to improve. Bathrooms don't work well. Things are... More 

Was this review helpful? Yes 1
HERNANDEZ G, Manager at Ixtapan de la Sal Marriott Hotel, Spa & Convention Center, responded to this review

Dear guest. Thank you very much for sharing your feedback with us. It is very important to receive the opinion and experience of our guests, so we can work on improving it for their next visit Regards! More 

Questions? Get answers from hotel staff and past guests. Ask a question

128 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (100)
Viewed
Hotel & grounds (28)
Viewed
Room/suite (15)
Viewed
View from room (17)
Viewed
Bathroom (7)
Viewed
Pool/beach area (11)
Viewed
Family/play areas (6)
Viewed
Dining (4)
Viewed
Other (12)

Management photos: Courtesy of the property manager

Viewed
All management photos (28)
Viewed
Pool/beach area (4)
Viewed
Hotel & grounds (7)
Viewed
Room/suite (6)
Viewed
Family/play areas (2)
Viewed
Other (9)
Check In Check Out
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities