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Ixtapan de la Sal Marriott Hotel, Spa & Convention Center

4.0 of 5 Jose Ma. Morelos S/N | Fraccionamiento Bugambilias, Ixtapan de la Sal 51900, Mexico
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Certificate of Excellence 2014
Ixtapan de la Sal Marriott Hotel, Spa & Convention Center
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Ixtapan de la Sal Marriott Hotel, Spa & Convention Center
Ixtapan de la Sal Marriott Hotel, Spa & Convention Center
Ixtapan de la Sal Marriott Hotel, Spa & Convention Center
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247 reviews from our community

Traveler rating
    106
    89
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124
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Mexico City, Mexico
Senior Reviewer
9 reviews 9 reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

First of all, let me say that the Hotel is simply beatiful. I went on a business trip from Jan 23rd to Jan 25th. Despite this 2 things I will tell you about, everything else was just great like any other Marriot would be. When I first arribes to my room, it looked OK but when I went to sleep,... More 

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Sacramento, California
Senior Contributor
23 reviews 23 reviews
16 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The hotel is a very large property with many activities for both children and adults. There is a adult only spa area that is very relaxing with a private pool and sauna/steam rooms. The children can enjoy two pools (one indoors) and many play areas. The rooms are comfortable and clean and have wonderful views of the gardens and pool... More 

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Hotel M, General Manager at Ixtapan de la Sal Marriott Hotel, Spa & Convention Center, responded to this review

Dear LadyDaga: Thank you very much for sharing your feedback with us. It is very important to receive the opinion and experience of our guests, so we can work on improving it for their next visit Regards! More 

Mexico City, Mexico
Senior Contributor
41 reviews 41 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed December 9, 2014

This hotel in Ixtapan de la Sal is one of the best in this location. Had 2 pools, kids areas, resaurant, bar, tennis courts. Surely you and your guests will spend very happy days and will have fun in this beautiful place that has a pleasant climate all year!

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Hotel M, General Manager at Ixtapan de la Sal Marriott Hotel, Spa & Convention Center, responded to this review

Dear Marilu1712, Thank you for your recommendation. I am very pleased to know that your stay with us was so enjoyable and a great experience. Thank you as well for your kind comments. I hope to hear you will be coming back very soon. Kind regards, Eugenio Herrera General Manager More 

Mexico City, Mexico
Contributor
11 reviews 11 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 18, 2014

My wife and I went with our two children aged 5 and 8. Perfect time at this hotel. Outdoor pool with waterslides appropriate for their ages, also shallower area for younger kids. Very clean and well serviced, drinks and food by the pool. There is also a good soccer field, play houses, a ball pit, even an indoor playground that... More 

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Milton Keynes, United Kingdom
Senior Contributor
49 reviews 49 reviews
5 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed November 14, 2014

I was lucky enough to have experienced the Hotel post working in Mexico city, first of all how wonderful to be outside.. hearing birds, seeing the sky and breathing fresh air! This Hotel is deceptive.. sure the rooms are large in size and more than adequate.. its not 5 * luxury though.. don't expect a European nor UAE standard.. the... More 

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Mexico City, Mexico
Top Contributor
201 reviews 201 reviews
45 hotel reviews
122 helpful votes 122 helpful votes
3 of 5 stars Reviewed October 12, 2014

Marriot is well known by its service, and modern/conservative decoration style. The service is great, everyone does the extra mile to help. Breakfast is simply divine..... What I don't get is the hotel itself.... My conclusion is that sometime along the years, this hotel had to build a 2nd tower, chuncking the beautiful gardens... , and of course complicating the... More 

Was this review helpful? Yes 1
Gerardo H, Manager at Ixtapan de la Sal Marriott Hotel, Spa & Convention Center, responded to this review

Dear guest. Thank you very much for sharing your feedback with us. It is very important to receive the opinion and experience of our guests, so we can work on improving it for their next visit Regards! More 

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 26, 2014 via mobile

We come often to this great hotel, the spa is unforgettable and the installations including rooms and pools are just excellent. Nevertheless on our last visit on September 14th, the whole reservation process was a mess... The room type we requested on the reservation was not respected, but the worst part is that after complaining about it on the frontdesk... More 

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1 review
5 of 5 stars Reviewed September 17, 2014

We just spent an amazing 4-day holiday weekend in the Marriott at Ixtapan de la Sal, and would highly recommend it for family getaways. The service is excellent in every way --a special thanks to receptionist Catherine and restaurant staff Yuri and Mauricio, who our kids thought of like family after only a couple of days. The rooms were very... More 

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1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 7, 2014 via mobile

The service, in general, was very poor. Staff is clearly unprepared. Nothing is included so you should be ready to pay for everything (from water to tennis courts). They need more waiters at the pool areas;the current ones are always confused. Rooms are old, everything is kind of dirty. They urgently need to improve. Bathrooms don't work well. Things are... More 

Was this review helpful? Yes 1
HERNANDEZ G, Manager at Ixtapan de la Sal Marriott Hotel, Spa & Convention Center, responded to this review

Dear guest. Thank you very much for sharing your feedback with us. It is very important to receive the opinion and experience of our guests, so we can work on improving it for their next visit Regards! More 

Mexico
Senior Contributor
45 reviews 45 reviews
28 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed August 19, 2014

We have been in this hotel several times. Their quality standard is always at the same level (which is ok for the rates paid). Rooms are spacious and clean. Public areas are taken care of very well. Breakfast is very good. The spa is in good condition and very comfortable. We would definitely recommend this hotel and it's spa.

Was this review helpful? Yes 1
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Additional Information about Ixtapan de la Sal Marriott Hotel, Spa & Convention Center

Address: Jose Ma. Morelos S/N | Fraccionamiento Bugambilias, Ixtapan de la Sal 51900, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Estado de Mexico > Ixtapan de la Sal
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Ixtapan de la Sal Marriott Hotel, Spa & Convention Center 4*
Number of rooms: 189
Reservation Options:
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Also Known As:
Marriott Ixtapan De La Sal Hotel And Spa
Marriott Ixtapan De La Sal Hotel Ixtapan De La Sal
Ixtapan De La Sal Marriott
Ixtapan Del Sol

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