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All 9 Ixtapan de la Sal hotels

Ixtapan de la Sal Marriott Hotel, Spa & Convention Center

4.0 of 5 Hotel   |   Jose Ma. Morelos S/N | Fraccionamiento Bugambilias, Ixtapan de la Sal 51900, Mexico
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Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 1 week ago
mimiMexico_df Mexico City, Mexico
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219 reviews from our community

Traveler rating
    97
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    18
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    11
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110
49
4
21
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Mexico City, Mexico
Top Contributor
183 reviews 183 reviews
42 hotel reviews
110 helpful votes 110 helpful votes
3 of 5 stars Reviewed 1 week ago

Marriot is well known by its service, and modern/conservative decoration style. The service is great, everyone does the extra mile to help. Breakfast is simply divine..... What I don't get is the hotel itself.... My conclusion is that sometime along the years, this hotel had to build a 2nd tower, chuncking the beautiful gardens... , and of course complicating the... More

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Gerardo H, Manager at Ixtapan de la Sal Marriott Hotel, Spa & Convention Center, responded to this review

Dear guest. Thank you very much for sharing your feedback with us. It is very important to receive the opinion and experience of our guests, so we can work on improving it for their next visit Regards! More

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago via mobile

We come often to this great hotel, the spa is unforgettable and the installations including rooms and pools are just excellent. Nevertheless on our last visit on September 14th, the whole reservation process was a mess... The room type we requested on the reservation was not respected, but the worst part is that after complaining about it on the frontdesk... More

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1 review
5 of 5 stars Reviewed September 17, 2014

We just spent an amazing 4-day holiday weekend in the Marriott at Ixtapan de la Sal, and would highly recommend it for family getaways. The service is excellent in every way --a special thanks to receptionist Catherine and restaurant staff Yuri and Mauricio, who our kids thought of like family after only a couple of days. The rooms were very... More

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1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 7, 2014 via mobile

The service, in general, was very poor. Staff is clearly unprepared. Nothing is included so you should be ready to pay for everything (from water to tennis courts). They need more waiters at the pool areas;the current ones are always confused. Rooms are old, everything is kind of dirty. They urgently need to improve. Bathrooms don't work well. Things are... More

Was this review helpful? Yes 1
HERNANDEZ G, Manager at Ixtapan de la Sal Marriott Hotel, Spa & Convention Center, responded to this review

Dear guest. Thank you very much for sharing your feedback with us. It is very important to receive the opinion and experience of our guests, so we can work on improving it for their next visit Regards! More

Mexico
Senior Contributor
45 reviews 45 reviews
28 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed August 19, 2014

We have been in this hotel several times. Their quality standard is always at the same level (which is ok for the rates paid). Rooms are spacious and clean. Public areas are taken care of very well. Breakfast is very good. The spa is in good condition and very comfortable. We would definitely recommend this hotel and it's spa.

Was this review helpful? Yes 1
Saint Paul, Minnesota
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 10, 2014

We were very well taken care of at this lovely property. It has a nice mix of traditional and new, rustic and modern, and the staff was amazing! Everyone from the banquet team, housekeeping, front desk were very personable and quick to respond to any request. It really had the feel of old, quiet Mexico in all the best ways.... More

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Ottawa, Canada
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 3, 2014

We stayed this past week-end at Marriott Ixtapan. The drive from Mexico City is about 90 minutes if you take the cuota (paid highway). You can now take the cuota all the way (although our GPS indicated that we had to take some other roads near Toluca!). The hotel was very quiet when we stayed there as Mexican summer holidays... More

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MEXICO, DF
Contributor
15 reviews 15 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed May 31, 2014 via mobile

We stayed at the Marriot recently. It's a great option for a weekend with kids. There are 3 family pools, one of them with a great pirate ship that is great for kids. The temperature of the water is ok, even though the weather was rainy. The Tecilli Spa brings a delicious and great experience. I took the Tierra Masage... More

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Colorado Springs
Top Contributor
54 reviews 54 reviews
12 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed May 8, 2014

I think this hotel was amazing. I was there in the off-season so it was quiet and nice. It was an incredible value, surprisingly cheap. The lobby and conference rooms are huge and very nice. The staff was a little short when I was there, but it was so slow I can't say I expected a lot else. The restaurant... More

Was this review helpful? Yes 2
Mexico City, Mexico
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 17, 2014

I have had the opportunity to travel to several countries, for business reasons and with good experiences in general, however for family vacations, the service from the people of the Marriott hotel in Ixtapan de la Sal exceeded my expectations. Since we arrived, the reception manager, Gerardo was attentive to make us feel special. Thanks to the manager of the... More

Was this review helpful? Yes 2
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Additional Information about Ixtapan de la Sal Marriott Hotel, Spa & Convention Center

Address: Jose Ma. Morelos S/N | Fraccionamiento Bugambilias, Ixtapan de la Sal 51900, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Estado de Mexico > Ixtapan de la Sal
Price Range (Based on Average Rates): $
Hotel Class:4 star — Ixtapan de la Sal Marriott Hotel, Spa & Convention Center 4*
Number of rooms: 189
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Also Known As:
Marriott Ixtapan De La Sal Hotel And Spa
Marriott Ixtapan De La Sal Hotel Ixtapan De La Sal
Ixtapan De La Sal Marriott
Ixtapan Del Sol

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