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The Avenue Plaza Hotel

#1 of 9 Hotels in Naga
Certificate of Excellence
Magsaysay Avenue | Brgy. Balatas, Naga, Luzon 4400, Philippines
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1 room 1 guest
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196 Reviews from our TripAdvisor Community

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Traveler rating
    117
    68
    4
    2
    5
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56
44
14
53
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
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Houston, Texas
Level Contributor
49 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We stayed here for 2 nights at one of their Superior Twin Rooms. Service at the lobby was top notch. The bellhop was very polite and courteous. They had sweets on the table with a personalized card welcoming you when you first get to the room so I thought that was a nice touch. I had called down one time... More 

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Ras Al Khaimah, United Arab Emirates
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I stayed in Avenue Hotel during our High School reunion last February. The hotel is clean, the staff are very friendly and accommodating. The location is also very good since you are close to a lot of restaurants if you don't like eating at the hotel all the time. It is also next to a shopping area. We also had... More 

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Hong Kong Region, China
Level Contributor
43 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 176 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I have just arrived home from my business/leisure trips but honestly, my family could sense that I am missing the great service I had experienced in Avenue Plaza Hotel. Everything went better than expected!! I was a Country Administrator of the #1 International Accounting Firm, for many years, so I had the chance to travel, stayed and enjoyed the aura... More 

Was this review helpful? Yes 13
South Salem, New York
Level Contributor
133 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed 5 weeks ago

I just have completed my second lengthy stay at the Avenue Plaza Hotel and I’m happy to confirm that the hotel continues to maintain its high standards. In addition to the comments previously provided; I would like to provide the following comments: o There many places to eat all very close (within walking distance) of the hotel o A Ministop... More 

Was this review helpful? Yes 3
Doha, Qatar
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed July 31, 2015

This hotel never fails to impress us from the first time we booked here in 2008 till our recent stay in Naga (July 11-13 & 19-20, 2015). Though most of the exteriors needs some retouch, but the customer service just keeps getting better and better. Never did we experienced superb quality service in our staycation abroad. We felt the warm... More 

Was this review helpful? Yes 3
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed July 27, 2015

Ive stayed in this hotel for countless times, eventhough I live naga city i stay here for business and family reasons, and the occational "i just want to relax reason". The experience is always superb. Rooms are very clean and comfortable, the staff will always do thier best to make sure youll have a great stay. This is hands down... More 

Was this review helpful? Yes 6
Metro Manila, Philippines
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 23, 2015

1. Eearly check in is based in room category: I arrived early since I had to be in the office by 10AM. The lady in the front desk was quite descriminiating when she said that my room category is not qualified for an early check in 2. bathroom was dirty (see photos) 3. tv was defective 4. mini ref was... More 

Was this review helpful? Yes 2
PaulDichoso, OIC, Sales and Marketing Division at The Avenue Plaza Hotel, responded to this review

Dear Tingkay, Firstly, thank you for choosing to stay at The Avenue Plaza Hotel during your visit to Naga City. We are saddened to hear that your experience did not meet expectations, but we can humbly assure you that we shall review this incident and will take corrective measures that will ensure your unruffled pleasure and enjoyment on your next... More 

1 review
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed July 19, 2015

The Avenue Plaze Hotel is the best description of "home, away from home" besides the amenities that is total comfort. I believe that the company's goldmine is the amazing staff that will just give you the warmth and friendliness that Naga city is known for. For Balikbayans visiting family and friends or for tourists wanting to see the Beauty of... More 

Was this review helpful? Yes 9
Quezon City, Philippines
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed July 18, 2015

The staff is polite, helpful and well trained. Often in provincial hotels in the Philippines the service is friendly but the lack of training shows. Not here. The room was clean and well appointed. The only problem was that the airconditioner was pointing at the bed. The free wifi is surprisingly strong and quick to connect to. When eating at... More 

Was this review helpful? Yes 2
PaulDichoso, OIC, Sales and Marketing Division at The Avenue Plaza Hotel, responded to this review

Dear IlonggoWanderer, Thank you for choosing to stay at The Avenue Plaza Hotel during your visit to Naga City. Thank you as well for the positive review you have shared on Tripadvisor about our team and property. Serving you was a certain pleasure. We'll keep your inputs in mind as we aim to improve our services better. I'll also inform... More 

Miami, Florida
Level Contributor
37 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed July 15, 2015

Location: on Magsaysay Ave. Requires a car ride to get to downtown. Front desk: polite, efficient, helpful. Same for concierge services Rooms: very comfortable, they have everything a traveler might need. Very good bathroom with shower. Breakfast: served in the restaurant, good. Restaurant: we had dinner here and were surprised by the high quality of the European-type dishes we ordered.... More 

Was this review helpful? Yes 2
PaulDichoso, OIC, Sales and Marketing Division at The Avenue Plaza Hotel, responded to this review

Dear 411ClaudeB, Thank you very much for writing this wonderful review about The Avenue Plaza Hotel. We're grateful that you've enjoyed your stay here with us. We're very glad to know that you think The Avenue Plaza Hotel is the best in Naga. I'll tell the team about the good job they're consistently doing. Our many thanks, Paul Dichoso OIC,... More 

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