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All 9 Naga hotels

Avenue Plaza Hotel

3.5 of 5 Hotel   |   Magsaysay Drive, Naga, Luzon 4400, Philippines
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Avenue Plaza Hotel
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95%
Ranked #1 of 9 hotels in Naga
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 3 weeks ago
Prissy1007 San Francisco, California
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102 people have reviewed this hotel

Traveler rating
    68
    28
    4
    0
    2
See reviews for
30
28
6
23
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • Any
English first
San Francisco, California
1 review
5 of 5 stars Reviewed 3 weeks ago

Everything about this hotel met my expectations. Excellent service by the hotel staff from picking up at the airport, smooth check in and check out, private tours, & wake up call. With special mention to Tristan who went above and beyond to make our stay really comfortable and enjoyable. John, Ian and Dennis were also commendable, nice people and always... More

Was this review helpful? Yes
AppleAllison, Public Relations Manager at Avenue Plaza Hotel, responded to this review

Dear Prissy, Thank you for writing this review. We are very pleased to know that you have a great experience with us during your stay at Avenue Plaza Hotel. Our team wished to extend our best regards to you and to your whole family. We look forward for your next visit. Stay connected with us through social media accounts. I... More

Bangkok, Thailand
Reviewer
5 reviews 5 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 10, 2014

More than the modern look yet homey, tasteful ambiance of the hotel, what impressed me is their brand of excellent service. Every hotel staff knew how to deal with guests and make them feel at ease. Every guest is treated with a personal touch (i.e. they know what newspaper you read and would save a copy for you), Everybody is... More

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AppleAllison, Public Relations Manager at Avenue Plaza Hotel, responded to this review

Hello Merchantman, We would like to thank you for rating us excellent and for writing this review about Avenue Plaza Hotel. We're very happy to read that you were impressed by our brand of excellent service. Your appreciation about the things that we do for our guests only strengthens our passion to always give personalized service to all our clients... More

Manila, Philippines
Top Contributor
53 reviews 53 reviews
13 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed February 8, 2014

From the moment they picked us up at the airport, our entire entourage of roughly 20 people knew we were going to be well cared for during our entire stay. All the staff were incredibly courteous, always willing to go the extra mile, and really took the initiative to make everyone as comfortable possible. Our requests for bottles of water... More

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AppleAllison, Public Relations Manager at Avenue Plaza Hotel, responded to this review

Dear Kaich, Thank you very much for your very detailed and informative review. It's humbling to know that you appreciated our team's effort to make your group feel comfortable and well taken cared for during your stay. Your feedback about the toiletries were already forwarded to the supplier for reconsideration. As for the room with no window, we'll have that... More

Metro Manila, Philippines
1 review
4 of 5 stars Reviewed January 30, 2014 via mobile

As a follow up to MBGarchitorena's earlier review, we would like to commend the quick action taken by the staff of Avenue Plaza Hotel. I also stayed in the same rooms (512 - Jan. 8, 510 - Jan 12) and was equally disappointed when we forgot our spreads in the room refrigerator and was even more disappointed when no one... More

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AppleAllison, Public Relations Manager at Avenue Plaza Hotel, responded to this review

Hello MS J, Thank you for taking this effort to leave a review about our Front Office Manager's service recovery. As you may have observed, we take actions whenever our guests have concerns and make sure that they are handled properly and in timely manner. Please extend our warmest regards to your whole family and friends! We do hope you... More

Manila, Philippines
Contributor
18 reviews 18 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 28, 2014

I work for a travel and tour agency which has me travelling around and accompanying large group of clients. I was recently in this hotel twice within the month of January and in both cases I had roughly 100pax in tow. I believe that the true test of a hotel's mettle is when tour groups check in. It usually is... More

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AppleAllison, Public Relations Manager at Avenue Plaza Hotel, responded to this review

Hi Jian Joseph, We couldn't make it easier for the group if not for your travel agency's close coordination with our team. Thank you for being so supportive and collaborative. We're always happy to have your group at Avenue Plaza Hotel. See you again soon! Cheers to more travel! More

Makati, Philippines
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 26, 2014

Growing up in Naga, booking a hotel room had never been necessary, up until January 8 and 12 when the need to stay in one cropped up and so I reserved two rooms in Avenue Plaza Hotel since I'd heard a lot of good things about this hotel. All in all, my stay did not disappoint except for ONE thing... More

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AppleAllison, Public Relations Manager at Avenue Plaza Hotel, responded to this review

Dear MB Garchitorena, Thank you very much for your review and feedback. We wish to inform you that we have made an action regarding the your recommendation about the shower stalls, the coffee in the morning and also the proper endorsement of the left behind items. We informed our the concerned department about it and it was properly resolved. Thank... More

Tampa, Florida
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 13, 2014

We booked 2 rooms on Dec. 25-27. One for my family, the other for my aunt and Uncle. From the moment we arrived, the driver of the hotel (Flo) had shown excellent customer service when he picked us up at the airport. The check in was smooth, we were given a holding room while the rooms were being prepared, they... More

Was this review helpful? Yes 1
AppleAllison, Public Relations Manager at Avenue Plaza Hotel, responded to this review

Hello Ms. Travelbug41_12 You're outstanding review of our outstanding service makes us feel so loved! We really appreciate your kind words towards our team members. They have read this review before and you really brought smile to their faces too! We're very pleased to know that you were impressed by how our staff treated you during and after your stay... More

Beaverton
Senior Contributor
41 reviews 41 reviews
23 hotel reviews
74 helpful votes 74 helpful votes
5 of 5 stars Reviewed January 3, 2014

The Avenue has made some wonderful changes to Cafe Plazuela's food menu since our last visit in Easter 2013. Whether you're in the mood for a Ribeye steak, or a flavorful native dishes, Sea Scallops, or a decadent dessert, we were very impressed with all the newly added fine dinning menu selections. The food was delicious and the cafe's atmosphere... More

Was this review helpful? Yes 2
AppleAllison, Public Relations Manager at Avenue Plaza Hotel, responded to this review

Hello Sir KDSEdward, As one of our most loyal guests, we just can't take you enough! Your thoughtful review never fails to put a big smile on our face and warms our heart. It's always a pleasure to have you at the Avenue Plaza Hotel every year when you visit Naga City. Thank you very much for always choosing to... More

Melbourne, Australia
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 29, 2013

Just finished a 3 night stay here and was nothing but impressed, great location, excellent rooms and value for money but the defining quality for me was the exceptional service from every one I dealt with. Particular mention to Denis and Tristan from the front desk as well as Kevin from F&B for their attentiveness from start to finish. Such... More

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Manila, Philippines
1 review
5 of 5 stars Reviewed December 10, 2013

I stayed for 3 days, 2 nights in this hotel. I was truly impressed by the customer-centric and all-around service that the Avenue Plaza Hotel offers from the moment you step in. I highly recommend this hotel if you are looking for a delightful stay. I myself found them exceeding my expectations. Thank you to the Avenue Plaza Hotel! Job... More

Was this review helpful? Yes

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Additional Information about Avenue Plaza Hotel

Address: Magsaysay Drive, Naga, Luzon 4400, Philippines
Location: Philippines > Luzon > Bicol Region > Albay Province > Naga
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 9 hotels in Naga
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Avenue Plaza Hotel 3.5*
Official Description (provided by the hotel):
The Avenue Plaza Hotel's accommodation in Naga City, Camarines Sur, Philippines brings you right in the heart of the city. It is located along Magsaysay Avenue near to entertainment, shopping, dining centers, as well as historical attractions. From the boutique hotel, guests will easily access key places of interest, such as Penafrancia Shrine, Immaculate Concepcion Church, Central Bus Terminal, and Naga City Centro. Each room at the hotel comes with air-conditioning, high-speed Internet connection, coffee/tea maker, private toilet and bath, shower, safe, and baby cot/crib on request. Guests will also enjoy a mini-bar, posturepedic bed, and plasma TV with cable. Further, the boutique hotel also has facilities and services for guests' convenience. It has a ballroom, cafe, business center, conference room, restaurant, 2-level infinity pool, and lifestyle center. Airport transfer, car rental, city transfer, currency exchange, and massage service are also available. The boutique hotel offers a convention center that can seat up to 800 people and an events tent that can carry up to 1000 people, as well. ... more   less 
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