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Hermes Palace Hotel

Jl. T.Panglima Nyak Makam | Nanggroe Aceh Darussalam, Banda Aceh, Indonesia
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1 room 1 guest
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109 Reviews from our TripAdvisor Community

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Traveler rating
    8
    28
    52
    15
    6
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10
8
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Any
English first
  • All months
    (109)
  • Mar-May only
    (36)
  • Jun-Aug only
    (18)
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    (30)
  • Dec-Feb only
    (25)
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Kuala Lumpur, Malaysia
Level Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

A comfortable stay, but there are some drawbacks. However it was not able to meet our expectations, which are very basic. The bedroom was alright. Firstly Wifi signal was sporadic and unreliable in the bedroom. Then, the aircond damper did not work, it was pretty warm. We had to change room the second night. And I think the menu for... More 

Was this review helpful? Yes
Management_HPHBA, General Manager at Hermes Palace Hotel, responded to this review

Dear Mr. Taufek Z Deeply appreciate and thank you so much for your value comment on Tripadvisor, we do apologize for the inconvenience during your stay with us. We are now doing some changing and improve our product and services as well, hope you and your family will not find the bad experience for your next visit to Banda Aceh,... More 

Upland, California, United States
Level Contributor
83 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Toilet wouldn't flush; internet intermittent and very slow. when it did work. Many areas in disrepair in the room. Room was supposed to have paid-for queen bed; came with two twins. Big bathtub with pea-greenish, gritty water. Did have a good working refrigerator. Adequate A/C. Could hear the muezzin calling to prayer at 5AM. Nice pool area; no peeing, spitting... More 

Was this review helpful? Yes
Management_HPHBA, General Manager at Hermes Palace Hotel, responded to this review

Dear Mr. William D Deeply appreciate and thank you so much for your value comment on Tripadvisor, we do apologize for the inconvenience during your stay. We promise to improve all of our service, facilities as well as, and hopefully you will perceive on your next visit to Banda Aceh. With my very best regards, Munas More 

Jakarta, Indonesia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 24, 2015

I just stay early in July and very much enjoy my stay; I was surprise by the very good internet connection, i stay in other hotel in Jakarta and the connection is not so good, but here in Aceh far from everything the connection was so good i was happily suprise. I enjoy also the food for Breakfast good selection... More 

Was this review helpful? Yes
Management_HPHBA, General Manager at Hermes Palace Hotel, responded to this review

Dear Mr. Bob T Appreciate and thank you so much for your value comment on TripAdvisor, hope the Hermes Palace Hotel will be your home on your visit in Aceh. With my very best regards, Munas More 

Level Contributor
3 reviews
5 of 5 stars Reviewed July 6, 2015

We stay for leisure , we love the pool very unique for Aceh. We love the facilities they have many choice i did like the gym and also the Spa . Yes we were very surprise to have a traditional massage in Aceh,quite ok the massage. We enjoy staying in the hotel.

Was this review helpful? Yes
Management_HPHBA, General Manager at Hermes Palace Hotel, responded to this review

Dear Abyakta J, Appreciate and thank you so much for your value comment on Tripadvisor, hope you will make us as your home during your next visit to Aceh. With my very best regards, S Munas More 

Dusseldorf, Germany
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed June 22, 2015

I visited this hotel on October 2014 for tourism expo. Looks good outside but hotel looks years older than the fact that it's less than 10 years. I found they have kind and helpful staff for welcoming mean bellboy and security. Lobby is nice but mosquitoes are buzzing at night (it's really bothering me). Room is quite spacious but smell... More 

Was this review helpful? Yes 2
Management_HPHBA, General Manager at Hermes Palace Hotel, responded to this review

Dear Kiki W, deeply appreciate and thank you so much for you value comment on us Hermes Palace Banda Aceh, We are now is doing some changing especially on services, hope you will not find your bed experience for your next visit in Aceh as before. Looking forward to see you again on your next visit, and please do not... More 

Travelers are raving about these Banda Aceh hotels

Jakarta, Indonesia
Level Contributor
41 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
1 of 5 stars Reviewed May 30, 2015

This hotel is unbelievably run down. It looks many years beyond it's actual age of just less than 10 years. Where do I begin? From dirty carpet to improperly hung curtain to bathrooms that get flooded when used - those are just some. What about lights that can not be switched off? It's internet connection is so terrible that I... More 

Was this review helpful? Yes
Management_HPHBA, Manager at Hermes Palace Hotel, responded to this review

Dear Edges, Thank you for your comment on tripadvisor.. We do apologize for the inconvenience during your stay. We promise to improve all of our facilities, products and services as well. Hopefully you will perceive on your next visit. We look forward to welcoming you again. Management Hermes Palace Hotel Banda Aceh Managed by BENCOOLEN More 

Jakarta, Indonesia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 27, 2015

The Hotel is Very Nice and I Love The Hotel, The President Suite is Great, is amazing always. The Room is amazing, The Lobby is Great, i Love the hotel, i love the hotel, i want stay at there again. super 4 star hotel in banda aceh

Was this review helpful? Yes 1
Management_HPHBA, General Manager at Hermes Palace Hotel, responded to this review

Dear Sweety 636, Appreciate and thank you so much for your comment on us Hermes Palace Hotel Banda Aceh, looking forward to see you again on your next visit to Banda Aceh. With my very best regards, S Munas More 

Jakarta, Jakarta Raya, Indonesia
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed May 14, 2015

Dont let its 4 stars blow you away. At least that is why i feel. Yes, the room is rather large but there are some issues. This is my 1st night and i am writing this because the AC is not working properly and so i am sweating. The front desk receptionist gave me the room key with wifi password... More 

Was this review helpful? Yes
Management_HPHBA, General Manager at Hermes Palace Hotel, responded to this review

Dear Pak Emery F, Thank you very much for you comment, and so sorry for your bad experience during you stay in us Hermes Palace Banda Aceh. We are now is being progress on fixing our service for our value guests, hope all the bad experience will not happened again. I am looking forward to see you again in the... More 

Kerobokan, Indonesia
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 14, 2015

We love the food, breakfast buffet was superb and really of good taste. The room is luxurious and very spacious, the view of the mountain is great. But they need to change to carpet in the corridor it s getting old. The staff was friendly and welcoming. This is by far the best hotel in Banda Aceh. I will return... More 

Was this review helpful? Yes
Management_HPHBA, General Manager at Hermes Palace Hotel, responded to this review

Dear Ipanema, Appreciate and thank you so much for you comment, re-our carpet in corridor, it 's the our priority concern for the time being and we will do some changes in the other area too. once again, thank you so much for you value inputs and hope will see you again on you next visit to Banda Aceh. With... More 

Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed May 11, 2015

Must avoid any floors from 2nd floor. No or poor wifi connection in upper floors specially 4th floor. I had to use wifi after coming to lobby. The receptionists and others are very much cooperative. Food in the hermes ground floor is awesome! (You can call it up to your rooms as well) the pool is nice but somehow gathering... More 

Was this review helpful? Yes
Management_HPHBA, General Manager at Hermes Palace Hotel, responded to this review

Dear Pak Mehedi S, Appreciate and thank you for for comment on us Hermes Palace Hotel Banda Aceh, we are now doing some changing to fix our internet connection for all the area in the Hotel including to the all the floors, some changes will be happened also to our pool area, some area in the lobby. I am sure... More 

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