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All 12 Banda Aceh hotels

Hermes Palace Hotel

4.0 of 5 Hotel   |   Jl. T.Panglima Nyak Makam | Nanggroe Aceh Darussalam, Banda Aceh, Indonesia
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Hermes Palace Hotel
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Ranked #3 of 12 Hotels in Banda Aceh
A recent review
4 of 5 stars Reviewed December 18, 2014
Enrico D Paris, France
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79 reviews from our community

Traveler rating
    4
    26
    37
    9
    3
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8
4
1
49
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Reviewer
3 reviews 3 reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Where do I start? 'The best hotel in Banda Aceh' maybe, but this is misleading. It was built very quickly after the tragic tsunami of 04 and it feels like they put little care in to the building. The rooms are basic and the room I stayed in was in ruins. We couldn't shut lights, and the water coming from... More 

Was this review helpful? Yes 4
Management_HPHBA, Manager at Hermes Palace Hotel, responded to this review

Dear Mr. Dhillon D, We thank you very much for taking the time to share your comment. Our swimming pool is the best in Banda aceh. We provide the variety of the menu you can choose international, Chinese and Acehnese menu We do apologize for the inconvenience experienced during your stay. We will improve all the facilities and amenities for... More 

Paris, France
Contributor
18 reviews 18 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed December 18, 2014

If u need Internet and room servie24 a day is the place to stay in Banda Aceh..room are a bit older and look like out of the seventies but is the best place u can find in town...the stuff very nice and really helpful and the most important they all speak English....well situated in town and easy to go to... More 

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Management_HPHBA, Manager at Hermes Palace Hotel, responded to this review

Dear Mr.Enrico D, Thank you for review our hotel, Our hotel is conveniently located in the city center and only 20 minutes to Sultan Iskandar Muda Airport. We are glad to hear that out staff is really helpful, we will always improve guest service for your satisfaction.We hope to welcome you back soon Warmest Regards, Management More 

Bandung, Jawa Barat, Indonesia
Contributor
16 reviews 16 reviews
13 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed December 12, 2014

Location is not in the heart of the city, so it's a little bit difficult if you don't have your own vehicle. Food just average, like many hotel food. Pool is clean, it adds points to the hotel (since there's not so many swimming pools in Banda Aceh). As a matter of fact, I would not stay in this hotel... More 

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Management_HPHBA, Manager at Hermes Palace Hotel, responded to this review

Dear Ms. Gading Thank You for the Comment On Tripadvisor, we are Glad that you enjoy our Swimming Pool. Our Hotel 15 near the governor office, and 20 minute to sultan iskandar muda airport. Hope you welcome you again soon Best Regard Management More 

Bangkok, Thailand
Top Contributor
231 reviews 231 reviews
98 hotel reviews
248 helpful votes 248 helpful votes
3 of 5 stars Reviewed December 10, 2014

The building is only ten years old but could easily pass for a couple of decades. One would have hoped that after the devastating tsunami and the billions of dollars that poured into Aceh for rebuilding that someone would have constructed a first-rate hotel. This is one of those places where you wonder if the owners don't know or don't... More 

Was this review helpful? Yes 1
Management_HPHBA, Manager at Hermes Palace Hotel, responded to this review

Dear Mr. 7J1ail Thank you for your time to write us review regarding your stay at our hotel. Your feed back is very advantage for us to make some improvement on our service and facilities that hope fully you will perceive on your next visit. We look forward to welcome you again Thank you Best regard Management More 

Geneva, Switzerland
Contributor
20 reviews 20 reviews
20 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed November 25, 2014

Stayed 1 night on my way to Pulau weh. I guess this hotel was great 15 years ago but now it is run down and the rooms are really showing their age. Old fashion rooms with floor carpet stained. The swimming pool is nice and breakfast was good with different options (european and indonesian food). Front desk staff were friendly... More 

Was this review helpful? Yes 1
Management_HPHBA, Manager at Hermes Palace Hotel, responded to this review

Dear Mr. Davis, Thank you for taking time to write us reviews regarding your stay at Hermes Palace Hotel Banda Aceh. We have best swimming pool in Banda Aceh and we also provide for traditional menu at Hermes café. We will take note and pay full attention to our room and floor carpet. We look forward to welcome you again... More 

Bangkok, Thailand
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed November 12, 2014

I went to Pulah Weh for scuba diving and stay overnight at Hermes Palace. hotel for conference and seminar. The hotel is in good location, reasonable price, but room is spacey, but smell and not clean. food is not ok.

Was this review helpful? Yes 1
Management_HPHBA, Manager at Hermes Palace Hotel, responded to this review

Dear Mr. Namtonn Thank you your review on tripadvisor. Hermes Palace Hotel is located in the city centre, near governor office, 5 minute to Grand Mosque of Baiturrahman and 20 minute to Sultan Iskandar Muda Airport. Your feedback is very advantageous for us to make some improvement on our facilities that hopefully, you'll perceive on your next visit. Thank you... More 

Jakarta, Jakarta Raya, Indonesia
Contributor
11 reviews 11 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed November 9, 2014

My second visit to Banda Aceh, second stay at Hermes Hotel. Quite nice and comfortable. One of the good hotels in Banda considering not many 4-star hotels there. If you like durians, there are durian stalls nearby, walking distance from hotel.

Was this review helpful? Yes 2
Management_HPHBA, Manager at Hermes Palace Hotel, responded to this review

Dear Ms. Yossy maswir Thank you for your kind review, we are glad to hear that you enjoy staying with us. Hermes palace hotel is the first international four star in Banda aceh. Looking forward to welcome you again at Hermes Palace Hotel Banda aceh Thank you Best regard Management More 

Fort Lauderdale, Florida
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 3, 2014

I was expecting a bit more from the only four star hotel in Aceh. The hotel lobby, pool and restaurant are well maintain. I stayed in non-smoking floor and the room was ok. The bathroom needs a proper maintenance since the water from the shower head did not run properly and mildew on the grouting. The have a good food... More 

Was this review helpful? Yes 1
Management_HPHBA, Manager at Hermes Palace Hotel, responded to this review

Dear Ms. Meriana, Thank you for your comment on room facilities and services at Hermes Palace Hotel Banda Aceh, particularly on the area you mentioned. We glad to heard that you enjoy the comfort of our room, we will continue improve all of our facilities, product and services as well. We look forward to welcoming you back in the hotel... More 

Kuala Lumpur, Malaysia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed October 25, 2014

This is the only LOCAL 4 star hotel in Banda Aceh. Being a 4 star hotel.. in my personal opinion it still needs alot more infrastructure revamping. The staff needs to be more reactive and proactive to situations arising. Rooms were pretty decent and simple. However, lighting in the room is a little dark. You will not be able to... More 

Was this review helpful? Yes 2
Management_HPHBA, Manager at Hermes Palace Hotel, responded to this review

Dear Mr. Gary, Thank your comment about our hotel, from our staff service, rooms’ facilities.We glad to learn that you enjoy the comfort of our room. In regard to alcoholic beverage and beer we have the license and we do serve such a drink to our guests. For internet, we are sorry for the connection. we are currently in process... More 

Campinas, SP
Senior Contributor
42 reviews 42 reviews
29 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed October 15, 2014

One of the biggest hotels in town, although comfortable with free wifi and large bedroom, seems to be running a bit old and in need of a renovation. I stayed in the smoking floor due to lack of availability in non-smoking rooms and the whole floor smelled from the run-down carpet. Inside the room, the showers are with low pressure... More 

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Additional Information about Hermes Palace Hotel

Address: Jl. T.Panglima Nyak Makam | Nanggroe Aceh Darussalam, Banda Aceh, Indonesia
Location: Indonesia > Sumatra > Aceh > Banda Aceh
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hermes Palace Hotel 4*
Number of rooms: 159
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