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Hermes Palace Hotel

Jl. T.Panglima Nyak Makam | Nanggroe Aceh Darussalam, Banda Aceh, Indonesia
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Hermes Palace Hotel
Best prices for: 1 room 1 guest
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Ranked #5 of 12 Hotels in Banda Aceh
A recent review
5 of 5 stars reviewed 1 week ago
Ipanema-Bali Kerobokan, Indonesia
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97 reviews from our community

Traveler rating
    5
    27
    46
    14
    5
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9
6
1
59
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Jakarta, Jakarta Raya, Indonesia
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Dont let its 4 stars blow you away. At least that is why i feel. Yes, the room is rather large but there are some issues. This is my 1st night and i am writing this because the AC is not working properly and so i am sweating. The front desk receptionist gave me the room key with wifi password... More 

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Kerobokan, Indonesia
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We love the food, breakfast buffet was superb and really of good taste. The room is luxurious and very spacious, the view of the mountain is great. But they need to change to carpet in the corridor it s getting old. The staff was friendly and welcoming. This is by far the best hotel in Banda Aceh. I will return... More 

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Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Must avoid any floors from 2nd floor. No or poor wifi connection in upper floors specially 4th floor. I had to use wifi after coming to lobby. The receptionists and others are very much cooperative. Food in the hermes ground floor is awesome! (You can call it up to your rooms as well) the pool is nice but somehow gathering... More 

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Contributor
13 reviews 13 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Stayed at smoking floor, with my family..kinda dispointed, the the ventilation not working good enough, we need to opend the window to get rid of the smell... But the air condition, helped alot...the bath room surely need maintenace... the pool was ok..and meals tasty..exp "ayam tangkap" its acehness traditional.. But still..the best hotel in town.

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Senior Reviewer
8 reviews 8 reviews
3 of 5 stars Reviewed 4 weeks ago

Stayed one night in this hotel. First impression, Nice lobby and reception area. Staffs are nice and friendly. If you are no smoker, make sure you stay in non smoking room, you can smell the cigarettes even from the elevator when the door is opened. Room is not too bad but definitely need some maintenance (crack in bathroom door, damaged... More 

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Senior Contributor
43 reviews 43 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 5 weeks ago

People said this is the best hotel. Corrected. Maybe this is the only hotel that has the big ballroom to to held an event. Cause for me, The Pade was nicer and more comfortable to say, thus more modern as well. Hermes has the very old room, humid, no lcd TV still the old one, smelly bathroom. If this hotel... More 

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Palu, Indonesia
Contributor
11 reviews 11 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed April 17, 2015

the one of 5 stars hotel actually, but it's look like didn't maintenance well. the room smell like damp feels like unoccupied for long long time, the wall grey colour mouldy, the food taste was ok. the pool is closed to lobby not make us enjoy to swim because some of guest watching us

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Top Contributor
120 reviews 120 reviews
21 hotel reviews
64 helpful votes 64 helpful votes
3 of 5 stars Reviewed April 2, 2015

This hotel is considered as the best hotel in Banda Aceh. Many expats, pilots, even Jokowi ever stayed overnight here. However, I think it was over rated. This is because no other hotel in Banda Aceh better than Hermes Palace. The staffs were standard, not very kind. The room is big, the carpet is a bit dirty in some spot,... More 

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Management_HPHBA, Manajer at Hermes Palace Hotel, responded to this review

Dear Mr. Rudi K, Thank you for your comment on tripadvisor.. We do apologize for the inconvenience during your stay. We promise to improve all of our facilities, products and services as well. Hopefully you will perceive on your next visit. We look forward to welcoming you again. Thank you Best Regards, Management More 

1 review
2 of 5 stars Reviewed March 28, 2015

2 years ago we here when the big earthquake 8,9sr happened we are feel quite safe in this hotel. Thats why we coming back with whole family. We arrive in Aceh welcome by nice and friendly driver Mr. Iskandar from the tour agent. We arrive in hotel warm welcome from the staff so disappointed when we get in to the... More 

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Management_HPHBA, Manager at Hermes Palace Hotel, responded to this review

Dear Ms. Wati M Thank you for staying at our hotel and taking time to review your comment at tripadvisor. We do apologize for the inconvenience during your stay. You feed back is very advantage for us to make some improvement on our facilities, that hope fully you will perceive on your next visit We look forward to welcoming you... More 

Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 22, 2015

It might be one the best hotel in Banda Aceh, but do not expect to much for the rooms that we paid. i got some problem with the bathroom because water not flow well and the floor get wet. no more activities we can do except swimming in the limited pool and small fitness centre. For sleep is Ok.

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Management_HPHBA, Manager at Hermes Palace Hotel, responded to this review

Mr. Hadityo D Thank you for sharing your comment at tripadvisor. We would like to apologize that we failed to meet your expectation for this stay. We will improve our facilities so that all the guest have good experience stay at our hotel. We look forward to welcoming you to feel the change we done Warmest Regard Management More 

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Prices are for 1 room, 2 adults
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