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Hermes Palace Hotel

Jl. T.Panglima Nyak Makam, Banda Aceh, Indonesia
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1 room 1 adult
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Hermes Palace Hotel
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136 Reviews from our TripAdvisor Community

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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 days ago NEW via mobile

I can't believe the Aircon is not working at all in the room, and the hotel management is still booking guests in hot rooms without any respect to the comfort of guests. For a room rate of 800,000 per night, to sleep in hot sweaty smelly room is simply not acceptable. The hotel management is terrible. They are so not... More 

Helpful?
Thank Jihad S
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed December 25, 2015 via mobile

Im here at hermes for 4d/3n Im stay at executive suite connecting to standard room with my husband and my two teenagers. We're at 4th floor Overall this hotel is a good choice for staying in banda aceh Room is clean. Air conditioner working good. Large tv with lots entertainment channel. We have 2tv. In living room and bed room... More 

Helpful?
Thank rika s
Hermes-Palace-HotelB, General Manager at Hermes Palace Hotel, responded to this review

Dear Mrs. Rika S, Deeply appreciate and thank you so much for your value comment in Tripadvisor, we are really concern on your experience during your stay. We are non in progress to improve our services as well as the facilities, hope the Hermes Palace Hotel Banda Aceh will become your home during your next visit to Aceh. With my... More 

Tangerang, Indonesia
Level Contributor
24 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed December 14, 2015

Hermes Palace is the best you can get from a 4 star hotel in Banda Aceh. it may not be a new building, but the service is good. we stayed on a business trip and we held a conference in one of the halls. the breakfast was ok but i really need to adress the smell we often have in... More 

Helpful?
Thank Imad Y
Hermes-Palace-HotelB, General Manager at Hermes Palace Hotel, responded to this review

Dear Mr. Imad Y Appreciate and thank you so much for your value comment in Tripadvisor, hope the Hermes Palace Hotel will become your Home when you visit to Aceh. with my very best regards, Munas More 

Jakarta, Indonesia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 4, 2015 via mobile

This hotel s the best in the area. The room is big and comfortable, i like the view of the mountain, it s a nice view and i really enjoy Aceh surrounding. It s very safe in the street and people are extremly nice. The brekafast buffet selection is great,there are lot of buffet variety.

Helpful?
Thank Jon H
Hermes-Palace-HotelB, General Manager at Hermes Palace Hotel, responded to this review

Dear Mr.Jon H, Deeply appreciated and thank you so much for your value comment in Tripadvisor. Actually we are now is progress to improve our facilities, corridor carpet and wellpaper as wellas the services. Hope the Hermes Palace Hotel will be your home when you visit to Aceh, and looking forward to see you on your next visit to us.... More 

Jakarta, Indonesia
Level Contributor
17 reviews
12 hotel reviews
3 of 5 stars Reviewed December 3, 2015

It is. one of the famous hotel in Banda Aceh. Most conferences, events, important meetings and even actors came here to stay. For me the room quality is average, even though it is 4 star hotel, but the service quality is low like the wifi connection. I like they provide pool table, even they need to fix it a bit... More 

Helpful?
Thank drk1206
Hermes-Palace-HotelB, General Manager at Hermes Palace Hotel, responded to this review

Drk1206, Appreciate and thank you so much for your value comment on tripadvisor. W actually will do renovation on our room especially room carpet and corridor, as well as the other services. I admit that many thing should be improve and we are on the way to do it, hope for the next your visit in Aceh all will be... More 

Sydney, Australia
Level Contributor
102 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed November 22, 2015

This is probably Ache's premium hotel - the prices are reasonable given the quality and style of the hotel. The restaurant is decent and the food is good. The desk serve is adequate and the facilities provide everything you need, with many available amenities. Sometimes there are functions at night so a lower floor may be quitter for a good... More 

Helpful?
Thank OzKK
Hermes-Palace-HotelB, General Manager at Hermes Palace Hotel, responded to this review

Dear Ozkk, Deeply appreciate and thank you so much for your value comment in Tripadviso, We are plan to revonate our room on Carpet and wallpaper, also upgrade some facilities. Hope the Hermes Palace Hotel will be come your Home for you further visit to Aceh. with my very best regards, munas More 

Sydney, Australia
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed November 21, 2015

if you are looking for the best place to stay in Aceh then this is it. Great pool, lovely big foyer area, nice dining room and spacious rooms. The beds are super comfortable and at times that alone is worth the extra costs I didn't think the coffee was that great considering Aceh has such god coffee shops around. Ordered... More 

Helpful?
Thank kevinkG184QP
Hermes-Palace-HotelB, General Manager at Hermes Palace Hotel, responded to this review

Dear Mr.Kevin, Appreciate and thank you so much for your value comment in Tripadvisor, we are plan to renovate our rooms with the new carpet and changing all the corridor wallpaper, also will improve our facilities including the Restaurant. Hope the Hermes Palace Hotel Banda Aceh will be come your home during your next further visit to aceh. with my... More 

Level Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed October 20, 2015

This is my 2nd hotel in Aceh, and i can say it's better than before, the hotel looks clean, hospitality is good, but not the guard, really hard to give smile. If i don't mistake, the hotel previously known as swiss bell hotel, so this is old hotel, but i can say, it's still have it's charm. If you search... More 

Helpful?
Thank Hendry_ping
Managed-By-BENCOOLEN, General Manager at Hermes Palace Hotel, responded to this review

Dear Mr. Hendry Ping, Appreciate and thank you so much for your comment on Tripadvisor, we are going to improve and do the follow up on your value comment, hope the Hermes Palace Hotel banda Aceh will be come your for your next visit to Aceh. With my very best regards, munas More 

Jakarta, Indonesia
Level Contributor
75 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed October 3, 2015

This is one of the best hotel in Banda Aceh. Hotel staff is nice and helpful, they served good food during breakfast, and room is big. Its located in a good location. Its better for you to rent a car if you want to travel arround Banda Aceh city.

Helpful?
Thank aji s
Managed-By-BENCOOLEN, General Manager at Hermes Palace Hotel, responded to this review

Dear Pak Aji S, Appreciate and thank you so much for your value comment in Tripadvisor. we are now in processing our room and corridor carpet, improve the facility and the services. Hope the Hermes Palace Hotel will be come your home for you and your family visit to Aceh. With my very best regards, Munas More 

jakarta
Level Contributor
31 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed September 13, 2015

After experiencing the over rated hotel, I moved to this hotel and stayed for the weekend. The hotel itself is not that old but you can see that this hotel is established araund 2000. Its brightly lit, but you can feel that "old" ambience... well hopefully its just me. Beware that you must struggle to book a room in this... More 

Helpful?
Thank wahyu p
Managed-By-BENCOOLEN, General Manager at Hermes Palace Hotel, responded to this review

Dear Pak Wahyu, Appreciate and thank you so much for your value comment in Tripadvisor, we are now in processing to improve our facility and services as well, hope you will see some changes on your next visit to Hermes Palace Hotel in Banda Aceh. with my very best regards, Munas More 

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