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Hermes Palace Hotel

Jl. T.Panglima Nyak Makam | Nanggroe Aceh Darussalam, Banda Aceh, Indonesia
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Hermes Palace Hotel
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Ranked #5 of 12 Hotels in Banda Aceh
A recent review
3 of 5 stars reviewed 4 days ago
Ade1978 Palu, Indonesia
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88 reviews from our community

Traveler rating
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    42
    11
    5
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Palu, Indonesia
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

the one of 5 stars hotel actually, but it's look like didn't maintenance well. the room smell like damp feels like unoccupied for long long time, the wall grey colour mouldy, the food taste was ok. the pool is closed to lobby not make us enjoy to swim because some of guest watching us

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Top Contributor
109 reviews 109 reviews
18 hotel reviews
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel is considered as the best hotel in Banda Aceh. Many expats, pilots, even Jokowi ever stayed overnight here. However, I think it was over rated. This is because no other hotel in Banda Aceh better than Hermes Palace. The staffs were standard, not very kind. The room is big, the carpet is a bit dirty in some spot,... More 

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Management_HPHBA, Manajer at Hermes Palace Hotel, responded to this review

Dear Mr. Rudi K, Thank you for your comment on tripadvisor.. We do apologize for the inconvenience during your stay. We promise to improve all of our facilities, products and services as well. Hopefully you will perceive on your next visit. We look forward to welcoming you again. Thank you Best Regards, Management More 

1 review
2 of 5 stars Reviewed 3 weeks ago

2 years ago we here when the big earthquake 8,9sr happened we are feel quite safe in this hotel. Thats why we coming back with whole family. We arrive in Aceh welcome by nice and friendly driver Mr. Iskandar from the tour agent. We arrive in hotel warm welcome from the staff so disappointed when we get in to the... More 

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Management_HPHBA, Manager at Hermes Palace Hotel, responded to this review

Dear Ms. Wati M Thank you for staying at our hotel and taking time to review your comment at tripadvisor. We do apologize for the inconvenience during your stay. You feed back is very advantage for us to make some improvement on our facilities, that hope fully you will perceive on your next visit We look forward to welcoming you... More 

Travelers are raving about these Banda Aceh hotels

Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

It might be one the best hotel in Banda Aceh, but do not expect to much for the rooms that we paid. i got some problem with the bathroom because water not flow well and the floor get wet. no more activities we can do except swimming in the limited pool and small fitness centre. For sleep is Ok.

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Management_HPHBA, Manager at Hermes Palace Hotel, responded to this review

Mr. Hadityo D Thank you for sharing your comment at tripadvisor. We would like to apologize that we failed to meet your expectation for this stay. We will improve our facilities so that all the guest have good experience stay at our hotel. We look forward to welcoming you to feel the change we done Warmest Regard Management More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 of 5 stars Reviewed 4 weeks ago

Old hotel, poor maintenance, toilet at lobby very awfull, room smell not fresh, old furniture, wallpaper leaked. Location far from centre of town and business activity. At night noisy with music sound from cafe.

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Management_HPHBA, Manager at Hermes Palace Hotel, responded to this review

Dear Ms. Suryani S Thank you for sharing your comment at tripadvisor. We do apologize for the inconvenience experience during your stay. We will improve all the facilities for the comfort and convenience of the entire guest We look forward to welcoming you to feel the changes we have done. Warmest Regards, Management More 

Bobcaygeon, Canada
Senior Contributor
41 reviews 41 reviews
36 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed February 28, 2015

We stayed here for three nights. Having read previous reviews, our expectations were not high and other options in Banda Aceh did not appeal to us. The hotel was completed some 20 months after the tsunami that devastated much of Banda Aceh in December 2004. Thus, for a hotel that is not yet 10 years old, there is already considerable... More 

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Reviewer
3 reviews 3 reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed December 28, 2014

Where do I start? 'The best hotel in Banda Aceh' maybe, but this is misleading. It was built very quickly after the tragic tsunami of 04 and it feels like they put little care in to the building. The rooms are basic and the room I stayed in was in ruins. We couldn't shut lights, and the water coming from... More 

Was this review helpful? Yes 4
Management_HPHBA, Manager at Hermes Palace Hotel, responded to this review

Dear Mr. Dhillon D, We thank you very much for taking the time to share your comment. Our swimming pool is the best in Banda aceh. We provide the variety of the menu you can choose international, Chinese and Acehnese menu We do apologize for the inconvenience experienced during your stay. We will improve all the facilities and amenities for... More 

Paris, France
Contributor
18 reviews 18 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed December 18, 2014

If u need Internet and room servie24 a day is the place to stay in Banda Aceh..room are a bit older and look like out of the seventies but is the best place u can find in town...the stuff very nice and really helpful and the most important they all speak English....well situated in town and easy to go to... More 

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Management_HPHBA, Manager at Hermes Palace Hotel, responded to this review

Dear Mr.Enrico D, Thank you for review our hotel, Our hotel is conveniently located in the city center and only 20 minutes to Sultan Iskandar Muda Airport. We are glad to hear that out staff is really helpful, we will always improve guest service for your satisfaction.We hope to welcome you back soon Warmest Regards, Management More 

Bandung, Jawa Barat, Indonesia
Contributor
18 reviews 18 reviews
15 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed December 12, 2014

Location is not in the heart of the city, so it's a little bit difficult if you don't have your own vehicle. Food just average, like many hotel food. Pool is clean, it adds points to the hotel (since there's not so many swimming pools in Banda Aceh). As a matter of fact, I would not stay in this hotel... More 

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Management_HPHBA, Manager at Hermes Palace Hotel, responded to this review

Dear Ms. Gading Thank You for the Comment On Tripadvisor, we are Glad that you enjoy our Swimming Pool. Our Hotel 15 near the governor office, and 20 minute to sultan iskandar muda airport. Hope you welcome you again soon Best Regard Management More 

Bangkok, Thailand
Top Contributor
238 reviews 238 reviews
97 hotel reviews
263 helpful votes 263 helpful votes
3 of 5 stars Reviewed December 10, 2014

The building is only ten years old but could easily pass for a couple of decades. One would have hoped that after the devastating tsunami and the billions of dollars that poured into Aceh for rebuilding that someone would have constructed a first-rate hotel. This is one of those places where you wonder if the owners don't know or don't... More 

Was this review helpful? Yes 1
Management_HPHBA, Manager at Hermes Palace Hotel, responded to this review

Dear Mr. 7J1ail Thank you for your time to write us review regarding your stay at our hotel. Your feed back is very advantage for us to make some improvement on our service and facilities that hope fully you will perceive on your next visit. We look forward to welcome you again Thank you Best regard Management More 

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