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Swiss-Belhotel Borneo Samarinda

Jalan Mulawarman No. 6, Samarinda 75112, Indonesia
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Swiss-Belhotel Borneo Samarinda
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115 Reviews from our TripAdvisor Community

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Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 5 days ago NEW

Stayed in this hotel for almost 2 weeks. The room looked gloomy and also the furnitures. The bathroom was dirty, with yellow moss on most of the corner in the shower area. The breakfast menu was ordinary and the area was pretty small. The access to the lobby was steep and for a guest that stayed for almost 2 weeks,... More 

Helpful?
Thank Aldi A
2 reviews
5 of 5 stars Reviewed 3 weeks ago

All hotel services was just perfect, my standard room was upgraded to superior, the rooms are clean and big enough with good wifi, the breakfast have many choice, and the hotel is well located, walk distance to mall, restaurants and bars. The personnel is professional with a special thanks to the manager for the welcome.

Helpful?
Thank Milan J
Swiss-Belhotel_Smd, Public Relations Manager at Swiss-Belhotel Borneo Samarinda, responded to this review

Dear Mr. Milan, Warmest Greetings From Swiss-Belhotel Borneo Samarinda! We thank you for choosing our hotel as your second home away from home. We are happy to hear you are satisfied with our services. On your next visit, we recommend you to try one of our facility Mandiva SPA to relax during the day. We are looking forward to welcoming... More 

Jakarta, Jakarta Raya, Indonesia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed December 23, 2015

I stayed for 2 nights back on December 11th at Deluxe room. After long driving from Balikpapan, my first impression of the hotel is good, but then it got destroyed by the lack of welcome from the hotel. The doorbell wasn't helping and to make matters worse, the lady at the reception was really annoying and messed up my booking.... More 

Helpful?
Thank Yuandini L
Swiss-Belhotel_Smd, General Manager at Swiss-Belhotel Borneo Samarinda, responded to this review

Greetings from the Swiss-Belhotel Samarinda Firstly I thank you for choosing SBBS during your recent stay in Samarinda and for taking the time to provide us with your valuable feedback. I do apologise for the level of service that you received upon check in and that a non smoking room was not available initially.However I am happy that one of... More 

Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed August 4, 2015 via mobile

Since this room was upgraded, so its supposed to be great room (well it is, except the i cannot turn off the aircon) has been asked help from the hotel but engineering team has not been here yet.. Regardless..this still great hotel for stay

Helpful?
Thank aulia k
Swiss-Belhotel_Smd, General Manager at Swiss-Belhotel Borneo Samarinda, responded to this review

Hi Aulia Thank you for choosing Swiss Belhotel Samarinda as your preferred Hotel while staying in East Kalimantan Firstly may I apologise for the inconvenience caused by the malfunction of the AC during the first night of your stay. Also thank you for bringing this to our attention. As I am sure you can understand guest satisfaction/ comfort is very... More 

Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed July 8, 2015

Good and clean rooms and near city center. They have good breakfast with variable choice, western and Indonesian menus. I only stay for 1 night, I didn't find any free wifi. They should upgrading the elevator that use card, sometimes the card reader doesn't read the card.

Helpful?
Thank Abbeyz
Swiss-Belhotel_Smd, General Manager at Swiss-Belhotel Borneo Samarinda, responded to this review

Greetings Thank you for choosing Swiss Bel Hotel Borneo Samarinda on your last visit to East Kalimantan. I am pleased that you found the rooms and food and beverage services to your liking. Also thank you for the information regarding our key card system. It is due for maintenance by the contractor so I will ensure this problem is seen... More 

Jakarta
Level Contributor
87 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
2 of 5 stars Reviewed April 28, 2015

Stayed only for 1 night (saturday night) at deluxe room. After 3 hours driving car from Balikpapan, I found that there's no Door Man to help bring my bags. Don't have transit parking space for bagage drops and check in as well. You have to pay IDR.10.000,- if you parked your car at the front parking space, even if you... More 

Helpful?
Thank ddjohanes
Swiss-Belhotel_Smd, General Manager at Swiss-Belhotel Borneo Samarinda, responded to this review

Greetings from Samarinda I thank you for your recent stay with us at the Swiss Belhotel Borneo Samarinda however was not happy to hear of your check in experience. I apologise that there was no-one there to greet you on your arrival, noted that it was busy is no excuse. I have since increased the manning for this department to... More 

Travelers are raving about these Samarinda hotels

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed April 4, 2015

Hi greetings here from Samarinda swiss bell. I am from Singapore, often visit Samarinda for business. And stayed in swiss bell, from becoming a member to not wanting to stay here anymore :( The facilities pools, dining, message is good. But the room itself i can say its terrible. 1) internet is so bad connection is the worst ever. Imagine... More 

Helpful?
2 Thank dodorichard
Swiss-Belhotel_Smd, General Manager at Swiss-Belhotel Borneo Samarinda, responded to this review

Greetings from the Swiss-Belhotel Samarinda Firstly may I thank you for staying with us and for giving us feedback on your recent stay in Samarinda. I sincerely apologise for the conditions you faced during your last stay and please note I have taken immediate action with engineering to ensure these conditions are not faced by future guests or yourself again.... More 

Sydney, Australia
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed March 8, 2015

This is a very hot city! It is overcrowded and full of cars and bikes. There is no footpath for pedestrians as the cars take up all the room. Were are the town planners!! This place needs major town planning. So I chose to stay inside this hotel. Swiss-Belhotel Samarinda was a good option for me as I needed to... More 

Helpful?
1 Thank Munif K
Swiss-Belhotel_Smd, General Manager at Swiss-Belhotel Borneo Samarinda, responded to this review

Greetings Munif Thank you for recently staying with us here at the Swiss Belhotel Samarinda Also for your comments in regards to non smoking areas. I have immediately asked my team to extend the sitting areas for non smokers in all areas (I am one also) I am happy you enjoy the relaxing breakfasts near our pool area in the... More 

Sydney, New South Wales, Australia
Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed February 22, 2015

The service here is very slow, takes forever to check in / out. The room was quite nice and everything was very clean. The location was also convenient. The manager (from New Zealand) is a great guy and very understanding and helpful, so if you do have any problems (I didn't) I'm confident he would be able to sort things... More 

Helpful?
Thank Eventful_Thor
Swiss-Belhotel_Smd, General Manager at Swiss-Belhotel Borneo Samarinda, responded to this review

Dear Sir Thank you for your recent stay with us here at Swiss Belhotel Borneo Samarinda. I thank you also for your comments and may I apologise firstly for your less than satisfactory check in and check out experience. I have spoken to the Front Office Manager in regards to your comments and have taken immediate action to improve the... More 

Singapore, Singapore
Level Contributor
32 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed January 29, 2015

I'm visiting this hotel at least once every 40 days.... Im fed up but there are no so many choices in Samarinda. Too expensive for the type of service offered. Personnel is working so slow Wifi not working properly (depends on the room) If you encounter any problem please don't call the reception because they even don't understand Once I... More 

Helpful?
2 Thank DBadalucco
Swiss-Belhotel_Smd, General Manager at Swiss-Belhotel Borneo Samarinda, responded to this review

Dear Sir May I sincerely apologise for the service that you encountered during your last stay. I personally have made a thorough investigation in regards to your comments and to find out why they were not dealt with in a timely and efficient manner. Rest assured I have taken action accordingly to ensure that this will not happen again to... More 

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