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All 16 Samarinda hotels

Swiss-Belhotel Borneo Samarinda

3.5 of 5 Hotel   |   Jalan Mulawarman No. 6, Samarinda 75112, Indonesia
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Ranked #4 of 16 hotels in Samarinda
A recent review
3 of 5 stars reviewed 3 weeks ago
EarthTraveler2905 Bali, Indonesia
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58 people have reviewed this hotel

Traveler rating
    5
    28
    22
    2
    1
See reviews for
6
3
2
39
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Any
English first
Bali, Indonesia
Reviewer
5 reviews 5 reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed there for a night in Deluxe room last week, the bed and the pillow was comfy and fresh.. The toilet a bit too dark for me, I thought it will be better if they fix the light setting. However, the breakfast was running out fast.. I only got omelette and watermelon juice and it was still 09:30AM, they told... More

Was this review helpful? Yes 1
Swiss-belhotel_Smd, General Manager at Swiss-Belhotel Borneo Samarinda, responded to this review

Dear Mr EarthTraveler2905 (pardon me for not addressing you your correct name) Thank you for sharing your feedback on your recent visit to Swiss-Belhotel Borneo Samarinda. We have taken note on your feedback pertaining to food refill during breakfast and we are taking immediate steps to improve the speed of food replenishment. We will continue our efforts to carry out... More

Jakarta, Jakarta Raya, Indonesia
Contributor
11 reviews 11 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed July 1, 2014

During my biz trip lastweek I stayed the night at this hotel in room #602. Starting around 10pm I went to bed and star hearing a lot of noises from the room nextdoor.(#604). The sound was like someone scrathing, knocking, banging the wall, moving/dragging the furnitures, dropping things on floor, opening the door etc.... First I just ignored it and... More

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Swiss-belhotel_Smd, General Manager at Swiss-Belhotel Borneo Samarinda, responded to this review

Dear Mr Tavadi R Thank you for your feedback regarding the noise interruption next door to your room on your recent visit to Swiss-Belhotel Borneo Samarinda. We are sorry to learn about your experience. Should you face similar interruptions in your next stay with us, please do not hesitate to contact our Front Office personnel or Duty Manager who are... More

Surabaya, Indonesia
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 of 5 stars Reviewed June 26, 2014

Stay for a week for family trip. Pretty good and easy parking in the basement. Mall (SCP) is within walking distance. You can reach it from the basement and it's indoor. So you don't need to walk beside busy road

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Swiss-belhotel_Smd, General Manager at Swiss-Belhotel Borneo Samarinda, responded to this review

Dear Ms/Mr Vilasyang (pardon me for not addressing you your correct name) Thank you for your feedback and for sharing your positive feedback with us on your recent visit to Swiss-Belhotel Borneo Samarinda. We are glad that you have enjoyed your stay with us and we look forward to welcoming you back to Swiss-Belhotel Borneo Samarinda. Yours sincerely, Bennet Chang... More

Senior Contributor
38 reviews 38 reviews
25 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed May 27, 2014

Was there for two nights business trip, had to wait for an hour for check in! Breakfast is OK. Sits next to a mall, nothing much in the surrounding area. Not bad for a short stay. Had dinner at the Mahakam restaurant, staff was great.

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Swiss-belhotel_Smd, General Manager at Swiss-Belhotel Borneo Samarinda, responded to this review

Dear Mr fajarperdana (pardon me for not addressing you your correct name) Thank you for your feedback and for sharing your positive feedback on your recent visit to Swiss-Belhotel Borneo Samarinda. We are glad that you have enjoyed your stay with us. We look forward to welcoming you back to Swiss-Belhotel Borneo Samarinda. Yours sincerely, Bennet Chang General Manager More

Balikpapan, Indonesia
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 27, 2014

Located in the heart of samarindaswiss bell hotel is a good hotel to stay as you can have Access to the shopping mall scp very easily but must go through to the car park first. Cool design in the hotel lobby has 2 meeting rooms and business centre

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Swiss-belhotel_Smd, General Manager at Swiss-Belhotel Borneo Samarinda, responded to this review

Dear Mr Chris Thank you for your feedback and for sharing your positive feedback on your recent visit to Swiss-Belhotel Borneo Samarinda. We are glad that you have enjoyed your stay with us. Once again thank you for your feedback and we look forward to welcoming you back to Swiss-Belhotel Borneo Samarinda. Yours sincerely, Bennet Chang General Manager More

Singapore, Singapore
Top Contributor
51 reviews 51 reviews
19 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed May 1, 2014

Late checking in after a 3 and half hour raod trip from Balikpapan and arrived about 1930pm local time Small reception counter and pub on the left hand side of the hotel lobby. Prompt reception and check in...given a smoking room. Room condition are rather run down but acceptable and the WiFi is included. Shower has min to offer and... More

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Swiss-belhotel_Smd, General Manager at Swiss-Belhotel Borneo Samarinda, responded to this review

Dear Mr R-Seeker Thank you for your feedback and for sharing your positive feedback on your recent visit to Swiss-Belhotel Borneo Samarinda. We glad that you have enjoyed your stay with us. Continuous trainings are being carried out for our associates to further enhance positive guest experience. In addition, we will also upgrade our accommodation facilities later this year which... More

Jakarta, Indonesia
Top Contributor
64 reviews 64 reviews
19 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed April 15, 2014

I never been stayed in this hotel but sometimes me and some friends go swimming there. The pool comforts me, not too cold, not too deep, not too wide. The gym is also fine. Its located right next to the pool. The changing room is standard, but the woman's jacuzzi is always off along 2013 till march 2014. They should... More

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Swiss-belhotel_Smd, General Manager at Swiss-Belhotel Borneo Samarinda, responded to this review

Dear Mr/Ms Thalissaa (pardon me for not addressing you your correct name) Thank you for your feedback and for sharing your feedback on your recent visit to the Hotel’s swimming pool and spa facilities. We have immediately briefed our associates at the Fitness Centre/Swimming Pool pertaining to your feedback and have taken the necessary actions to step up our training... More

Jakarta, Indonesia
1 review
4 of 5 stars Reviewed March 13, 2014

I have been stay 2 times in this hotel for business trip in Samarinda,and I think this hotel better then before.many thing has changed..hopely the service always good in the future,and see you soon on my next trip in Samarinda.

Was this review helpful? Yes
Swiss-belhotel_Smd, General Manager at Swiss-Belhotel Borneo Samarinda, responded to this review

Dear Mr devit_han (pardon me for not addressing you your correct name) Thank you for your feedback and for sharing your positive experience during your recent stay with us. Your written feedback will be an added morale boost for our fellow associates at Swiss-Belhotel Borneo Samarinda, and I will share this with them. We have been carrying out several improvements... More

Jakarta, Indonesia
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 of 5 stars Reviewed March 9, 2014

Stay for 4 nights there is not anything special, I think for a 4 star, quality hotel is not feasible, seen from the the rooms, toiletries and even the quality of employees, and hospitality employees need should be a very improved

Was this review helpful? Yes
Swiss-belhotel_Smd, General Manager at Swiss-Belhotel Borneo Samarinda, responded to this review

Dear Mr Adiet2014 (pardon me for not addressing you your correct name) Thank you for your feedback and for sharing your experience during your stay with us. I understand that our Front Office Manager, Mr Panggalih Rhamawida is already in touch with you and have obtained detailed feedback of your stay in our efforts to make immediate improvements. Our plan... More

Malang, Indonesia
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed March 2, 2014

There is still a few stars hotel in Samarinda, a capital of East Kalimantan province. So this hotel is a good option for stay who will visit to Samarinda. Located at business area and not far to get other places like mall, eatery etc. We stayed two nights in superior room. It is a good room, clean and comfort for... More

Was this review helpful? Yes
Swiss-belhotel_Smd, General Manager at Swiss-Belhotel Borneo Samarinda, responded to this review

Dear Mr chakepp (pardon me for not addressing you your correct name) Thank you for your feedback and for sharing your experiences during your stay with us. There are areas where we have excelled in our services and some which still can be further improved like the unsatisfactory Room Service which you have brought up in your feedback. We will... More

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Additional Information about Swiss-Belhotel Borneo Samarinda

Address: Jalan Mulawarman No. 6, Samarinda 75112, Indonesia
Location: Indonesia > Borneo > East Kalimantan > Samarinda
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Swiss-Belhotel Borneo Samarinda 3.5*
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Also Known As:
Swiss-Belhotel Borneo Samarinda Hotel Samarinda

24 photos of this hotel

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Amenities

Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Class
Official Description (provided by the hotel)
Swiss-Belhotel Borneo Samarinda, the first four star international hotel in Samarinda. Consist of 186 rooms, ranging from Superior to Presidential Suite. Facilitated with business centre, meeting and ballroom, swimming pool and cafe. Located in the city centre and adjacent to Samarinda Central Plaza Mall. ... more   less 
Number of rooms
183

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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