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Swiss-Belhotel Borneo Samarinda

Jalan Mulawarman No. 6, Samarinda 75112, Indonesia
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1 room 1 guest
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Swiss-Belhotel Borneo Samarinda
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101 Reviews from our TripAdvisor Community

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Traveler rating
    9
    44
    37
    7
    4
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Any
English first
  • All months
    (101)
  • Mar-May only
    (29)
  • Jun-Aug only
    (31)
  • Sep-Nov only
    (23)
  • Dec-Feb only
    (18)
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Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Since this room was upgraded, so its supposed to be great room (well it is, except the i cannot turn off the aircon) has been asked help from the hotel but engineering team has not been here yet.. Regardless..this still great hotel for stay

Swiss-Belhotel_Smd, General Manager at Swiss-Belhotel Borneo Samarinda, responded to this review

Hi Aulia Thank you for choosing Swiss Belhotel Samarinda as your preferred Hotel while staying in East Kalimantan Firstly may I apologise for the inconvenience caused by the malfunction of the AC during the first night of your stay. Also thank you for bringing this to our attention. As I am sure you can understand guest satisfaction/ comfort is very... More 

Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed July 8, 2015

Good and clean rooms and near city center. They have good breakfast with variable choice, western and Indonesian menus. I only stay for 1 night, I didn't find any free wifi. They should upgrading the elevator that use card, sometimes the card reader doesn't read the card.

Swiss-Belhotel_Smd, General Manager at Swiss-Belhotel Borneo Samarinda, responded to this review

Greetings Thank you for choosing Swiss Bel Hotel Borneo Samarinda on your last visit to East Kalimantan. I am pleased that you found the rooms and food and beverage services to your liking. Also thank you for the information regarding our key card system. It is due for maintenance by the contractor so I will ensure this problem is seen... More 

Jakarta
Level Contributor
77 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
2 of 5 stars Reviewed April 28, 2015

Stayed only for 1 night (saturday night) at deluxe room. After 3 hours driving car from Balikpapan, I found that there's no Door Man to help bring my bags. Don't have transit parking space for bagage drops and check in as well. You have to pay IDR.10.000,- if you parked your car at the front parking space, even if you... More 

Swiss-Belhotel_Smd, General Manager at Swiss-Belhotel Borneo Samarinda, responded to this review

Greetings from Samarinda I thank you for your recent stay with us at the Swiss Belhotel Borneo Samarinda however was not happy to hear of your check in experience. I apologise that there was no-one there to greet you on your arrival, noted that it was busy is no excuse. I have since increased the manning for this department to... More 

Travelers are raving about these Samarinda hotels

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed April 4, 2015

Hi greetings here from Samarinda swiss bell. I am from Singapore, often visit Samarinda for business. And stayed in swiss bell, from becoming a member to not wanting to stay here anymore :( The facilities pools, dining, message is good. But the room itself i can say its terrible. 1) internet is so bad connection is the worst ever. Imagine... More 

Swiss-Belhotel_Smd, General Manager at Swiss-Belhotel Borneo Samarinda, responded to this review

Greetings from the Swiss-Belhotel Samarinda Firstly may I thank you for staying with us and for giving us feedback on your recent stay in Samarinda. I sincerely apologise for the conditions you faced during your last stay and please note I have taken immediate action with engineering to ensure these conditions are not faced by future guests or yourself again.... More 

Sydney, Australia
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed March 8, 2015

This is a very hot city! It is overcrowded and full of cars and bikes. There is no footpath for pedestrians as the cars take up all the room. Were are the town planners!! This place needs major town planning. So I chose to stay inside this hotel. Swiss-Belhotel Samarinda was a good option for me as I needed to... More 

Swiss-Belhotel_Smd, General Manager at Swiss-Belhotel Borneo Samarinda, responded to this review

Greetings Munif Thank you for recently staying with us here at the Swiss Belhotel Samarinda Also for your comments in regards to non smoking areas. I have immediately asked my team to extend the sitting areas for non smokers in all areas (I am one also) I am happy you enjoy the relaxing breakfasts near our pool area in the... More 

Sydney, New South Wales, Australia
Level Contributor
24 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed February 22, 2015

The service here is very slow, takes forever to check in / out. The room was quite nice and everything was very clean. The location was also convenient. The manager (from New Zealand) is a great guy and very understanding and helpful, so if you do have any problems (I didn't) I'm confident he would be able to sort things... More 

Swiss-Belhotel_Smd, General Manager at Swiss-Belhotel Borneo Samarinda, responded to this review

Dear Sir Thank you for your recent stay with us here at Swiss Belhotel Borneo Samarinda. I thank you also for your comments and may I apologise firstly for your less than satisfactory check in and check out experience. I have spoken to the Front Office Manager in regards to your comments and have taken immediate action to improve the... More 

Singapore, Singapore
Level Contributor
24 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed January 30, 2015

I'm visiting this hotel at least once every 40 days.... Im fed up but there are no so many choices in Samarinda. Too expensive for the type of service offered. Personnel is working so slow Wifi not working properly (depends on the room) If you encounter any problem please don't call the reception because they even don't understand Once I... More 

Swiss-Belhotel_Smd, General Manager at Swiss-Belhotel Borneo Samarinda, responded to this review

Dear Sir May I sincerely apologise for the service that you encountered during your last stay. I personally have made a thorough investigation in regards to your comments and to find out why they were not dealt with in a timely and efficient manner. Rest assured I have taken action accordingly to ensure that this will not happen again to... More 

Fresno, California
Level Contributor
52 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed January 18, 2015

Stayed here for two nights while visiting my wife's family, The bathrooms are really dated as are the rooms. The beds were firm and lumpy. AC was quiet and nice and cold. The lounge/bar area was nice, they have a happy hour for 3 kinds of beer for 110,000rp (about $usd) as well as some cocktails. I had a cheese... More 

Swiss-Belhotel_Smd, General Manager at Swiss-Belhotel Borneo Samarinda, responded to this review

Dear Sir I thank you for staying with us during your recent visit to Samarinda and also for your constructive reflections. As a team we apologize that we did not meet your expectations during your recent visit . We are though happy that you found the food and beverage offerings to your liking and that the music in the Tepian... More 

Brisbane, Australia
Level Contributor
146 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
3 of 5 stars Reviewed December 12, 2014

Its looking a bit stale inside and out at the moment and according to the GM its about to start renovations, which will hopefully bring it up to to the standard of some of the local competitors. On the plus side it has an outdoor pool and though there is a 'spa' pool as well, the water wasnt heated and... More 

Swiss-belhotel_Smd, General Manager at Swiss-Belhotel Borneo Samarinda, responded to this review

Dear Nick Thank you and your family taking time out to visit Swiss Belhotel Borneo Samarinda recently and for your comments and review. My apologies for the noisy and warm AC . Rest assured this have been fixed however this problem will be totally rectified as we renovate our rooms and public areas in 2015. Again we appreciate your feedback... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed November 30, 2014

no bellboy had initiative to get our luggage when we just arrived. less responsive and unfriendly receptionist during check in vintage room and smokey smell bit disturbing no smoking room make the lobby full of smoke

Swiss-belhotel_Smd, General Manager at Swiss-Belhotel Borneo Samarinda, responded to this review

Dear Mr Muhammad Firstly may I apologise for the lack of service that you received upon your arrival at Swiss -Belhotel Borneo Samarinda Also I am not happy to here that you did not receive a warm welcome upon check in. We pride ourselves with our "warm" friendly attitude to all our guests. I have taken on this issue personally... More 

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