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Swiss-Belhotel Borneo Samarinda

Jalan Mulawarman No. 6, Samarinda 75112, Indonesia
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Swiss-Belhotel Borneo Samarinda
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Ranked #8 of 18 Hotels in Samarinda
A recent review
3 of 5 stars Reviewed March 8, 2015
Munif K Sydney, Australia
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96 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Jakarta
Level Contributor
67 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
2 of 5 stars Reviewed April 28, 2015

Stayed only for 1 night (saturday night) at deluxe room. After 3 hours driving car from Balikpapan, I found that there's no Door Man to help bring my bags. Don't have transit parking space for bagage drops and check in as well. You have to pay IDR.10.000,- if you parked your car at the front parking space, even if you... More 

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Swiss-Belhotel_Smd, General Manager at Swiss-Belhotel Borneo Samarinda, responded to this review

Greetings from Samarinda I thank you for your recent stay with us at the Swiss Belhotel Borneo Samarinda however was not happy to hear of your check in experience. I apologise that there was no-one there to greet you on your arrival, noted that it was busy is no excuse. I have since increased the manning for this department to... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed April 4, 2015

Hi greetings here from Samarinda swiss bell. I am from Singapore, often visit Samarinda for business. And stayed in swiss bell, from becoming a member to not wanting to stay here anymore :( The facilities pools, dining, message is good. But the room itself i can say its terrible. 1) internet is so bad connection is the worst ever. Imagine... More 

Was this review helpful? Yes 2
Swiss-Belhotel_Smd, General Manager at Swiss-Belhotel Borneo Samarinda, responded to this review

Greetings from the Swiss-Belhotel Samarinda Firstly may I thank you for staying with us and for giving us feedback on your recent stay in Samarinda. I sincerely apologise for the conditions you faced during your last stay and please note I have taken immediate action with engineering to ensure these conditions are not faced by future guests or yourself again.... More 

Travelers are raving about these Samarinda hotels

Sydney, Australia
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed March 8, 2015

This is a very hot city! It is overcrowded and full of cars and bikes. There is no footpath for pedestrians as the cars take up all the room. Were are the town planners!! This place needs major town planning. So I chose to stay inside this hotel. Swiss-Belhotel Samarinda was a good option for me as I needed to... More 

Was this review helpful? Yes 1
Swiss-Belhotel_Smd, General Manager at Swiss-Belhotel Borneo Samarinda, responded to this review

Greetings Munif Thank you for recently staying with us here at the Swiss Belhotel Samarinda Also for your comments in regards to non smoking areas. I have immediately asked my team to extend the sitting areas for non smokers in all areas (I am one also) I am happy you enjoy the relaxing breakfasts near our pool area in the... More 

Sydney, New South Wales, Australia
Level Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed February 22, 2015

The service here is very slow, takes forever to check in / out. The room was quite nice and everything was very clean. The location was also convenient. The manager (from New Zealand) is a great guy and very understanding and helpful, so if you do have any problems (I didn't) I'm confident he would be able to sort things... More 

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Swiss-Belhotel_Smd, General Manager at Swiss-Belhotel Borneo Samarinda, responded to this review

Dear Sir Thank you for your recent stay with us here at Swiss Belhotel Borneo Samarinda. I thank you also for your comments and may I apologise firstly for your less than satisfactory check in and check out experience. I have spoken to the Front Office Manager in regards to your comments and have taken immediate action to improve the... More 

Singapore, Singapore
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed January 30, 2015

I'm visiting this hotel at least once every 40 days.... Im fed up but there are no so many choices in Samarinda. Too expensive for the type of service offered. Personnel is working so slow Wifi not working properly (depends on the room) If you encounter any problem please don't call the reception because they even don't understand Once I... More 

Was this review helpful? Yes 2
Swiss-Belhotel_Smd, General Manager at Swiss-Belhotel Borneo Samarinda, responded to this review

Dear Sir May I sincerely apologise for the service that you encountered during your last stay. I personally have made a thorough investigation in regards to your comments and to find out why they were not dealt with in a timely and efficient manner. Rest assured I have taken action accordingly to ensure that this will not happen again to... More 

Fresno, California
Level Contributor
50 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed January 18, 2015

Stayed here for two nights while visiting my wife's family, The bathrooms are really dated as are the rooms. The beds were firm and lumpy. AC was quiet and nice and cold. The lounge/bar area was nice, they have a happy hour for 3 kinds of beer for 110,000rp (about $usd) as well as some cocktails. I had a cheese... More 

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Swiss-Belhotel_Smd, General Manager at Swiss-Belhotel Borneo Samarinda, responded to this review

Dear Sir I thank you for staying with us during your recent visit to Samarinda and also for your constructive reflections. As a team we apologize that we did not meet your expectations during your recent visit . We are though happy that you found the food and beverage offerings to your liking and that the music in the Tepian... More 

Brisbane, Australia
Level Contributor
146 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
3 of 5 stars Reviewed December 12, 2014

Its looking a bit stale inside and out at the moment and according to the GM its about to start renovations, which will hopefully bring it up to to the standard of some of the local competitors. On the plus side it has an outdoor pool and though there is a 'spa' pool as well, the water wasnt heated and... More 

Was this review helpful? Yes 1
Swiss-belhotel_Smd, General Manager at Swiss-Belhotel Borneo Samarinda, responded to this review

Dear Nick Thank you and your family taking time out to visit Swiss Belhotel Borneo Samarinda recently and for your comments and review. My apologies for the noisy and warm AC . Rest assured this have been fixed however this problem will be totally rectified as we renovate our rooms and public areas in 2015. Again we appreciate your feedback... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed November 30, 2014

no bellboy had initiative to get our luggage when we just arrived. less responsive and unfriendly receptionist during check in vintage room and smokey smell bit disturbing no smoking room make the lobby full of smoke

Was this review helpful? Yes 1
Swiss-belhotel_Smd, General Manager at Swiss-Belhotel Borneo Samarinda, responded to this review

Dear Mr Muhammad Firstly may I apologise for the lack of service that you received upon your arrival at Swiss -Belhotel Borneo Samarinda Also I am not happy to here that you did not receive a warm welcome upon check in. We pride ourselves with our "warm" friendly attitude to all our guests. I have taken on this issue personally... More 

Jakarta
Level Contributor
67 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 217 helpful votes
4 of 5 stars Reviewed October 24, 2014

This was my second time here (in Swissbel Borneo). I had to return here since I couldn't find a better option. Aston was a bit more expensive. So for the same location, slightly less breakfast variation, but slightly lower rate, you get just about the same hotel quality. Nice to have breakfast by the pool in the morning. The hotel... More 

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Swiss-belhotel_Smd, Manager at Swiss-Belhotel Borneo Samarinda, responded to this review

Dear Mr. Regawa P, Thank you for choosing Swiss-Belhotel Borneo Samarinda as your home away from home. We also thank you for your time to write us a good review. We are honored to understand that you had a pleasant stay with us. Swiss-Belhotel Borneo Samarinda team always ready to deliver you an excellence service. We are looking forward to... More 

A TripAdvisor Member
4 of 5 stars Reviewed October 4, 2014

I,m a goverment officer from jakarta.this hotel is nice,clean,helpfull staff and its location almost near to everywhere in samarinda...there's a mall in right side, a 24 hours streetfood stall...an islamic centre. So its quite nice place to stay in samarinda.

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Swiss-belhotel_Smd, Director of Sales at Swiss-Belhotel Borneo Samarinda, responded to this review

Dear Sir/Madam, Greetings From Swiss-Belhotel Borneo Samarinda.. Pardon me for not addressing you your correct name. Thank you for your feedback and for sharing your positive feedback with us on your recent visit to Swiss-Belhotel Borneo Samarinda. We are glad that you have enjoyed your stay with us and we look forward to welcoming you back to Swiss-Belhotel Borneo Samarinda.... More 

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