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All 15 Samarinda hotels

Swiss-Belhotel Borneo Samarinda

3.5 of 5 Hotel   |   Jalan Mulawarman No. 6, Samarinda 75112, Indonesia
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Swiss-Belhotel Borneo Samarinda
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65%
Ranked #1 of 15 hotels in Samarinda
A recent review
3 of 5 stars reviewed 5 days ago
Thalissaa Samarinda, Indonesia
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42 people have reviewed this hotel

Traveler rating
    4
    22
    15
    0
    1
See reviews for
3
3
1
29
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Any
English first
Samarinda, Indonesia
Contributor
16 reviews 16 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I never been stayed in this hotel but sometimes me and some friends go swimming there. The pool comforts me, not too cold, not too deep, not too wide. The gym is also fine. Its located right next to the pool. The changing room is standard, but the woman's jacuzzi is always off along 2013 till march 2014. They should... More

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Swiss-belhotel_Smd, General Manager at Swiss-Belhotel Borneo Samarinda, responded to this review

Dear Mr/Ms Thalissaa (pardon me for not addressing you your correct name) Thank you for your feedback and for sharing your feedback on your recent visit to the Hotel’s swimming pool and spa facilities. We have immediately briefed our associates at the Fitness Centre/Swimming Pool pertaining to your feedback and have taken the necessary actions to step up our training... More

Jakarta, Indonesia
1 review
4 of 5 stars Reviewed March 13, 2014

I have been stay 2 times in this hotel for business trip in Samarinda,and I think this hotel better then before.many thing has changed..hopely the service always good in the future,and see you soon on my next trip in Samarinda.

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Swiss-belhotel_Smd, General Manager at Swiss-Belhotel Borneo Samarinda, responded to this review

Dear Mr devit_han (pardon me for not addressing you your correct name) Thank you for your feedback and for sharing your positive experience during your recent stay with us. Your written feedback will be an added morale boost for our fellow associates at Swiss-Belhotel Borneo Samarinda, and I will share this with them. We have been carrying out several improvements... More

Jakarta, Indonesia
1 review
3 of 5 stars Reviewed March 9, 2014

Stay for 4 nights there is not anything special, I think for a 4 star, quality hotel is not feasible, seen from the the rooms, toiletries and even the quality of employees, and hospitality employees need should be a very improved

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Swiss-belhotel_Smd, General Manager at Swiss-Belhotel Borneo Samarinda, responded to this review

Dear Mr Adiet2014 (pardon me for not addressing you your correct name) Thank you for your feedback and for sharing your experience during your stay with us. I understand that our Front Office Manager, Mr Panggalih Rhamawida is already in touch with you and have obtained detailed feedback of your stay in our efforts to make immediate improvements. Our plan... More

Balikpapan, Indonesia
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 2, 2014

There is still a few stars hotel in Samarinda, a capital of East Kalimantan province. So this hotel is a good option for stay who will visit to Samarinda. Located at business area and not far to get other places like mall, eatery etc. We stayed two nights in superior room. It is a good room, clean and comfort for... More

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Swiss-belhotel_Smd, General Manager at Swiss-Belhotel Borneo Samarinda, responded to this review

Dear Mr chakepp (pardon me for not addressing you your correct name) Thank you for your feedback and for sharing your experiences during your stay with us. There are areas where we have excelled in our services and some which still can be further improved like the unsatisfactory Room Service which you have brought up in your feedback. We will... More

Bogor, Indonesia
Senior Contributor
34 reviews 34 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed January 26, 2014

Start from the room, it's not really clean. Some of the furniture are broken. But yes, if you just need a room to stay for your business trip, it is one of the decent choice. Standard room to stay and the location is in the center of the city.

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Swiss-belhotel_Smd, General Manager at Swiss-Belhotel Borneo Samarinda, responded to this review

Dear Mr Christopher H Thank you for your feedback and for staying with us in your recent visit to Samarinda. We regret to hear about your recent encounter on the Hotel’s room cleanliness and furniture condition in your room. We are in the midst of putting a plan together to upgrade the physical appearance of our rooms and hotel facilities,... More

Jakarta, Indonesia
1 review
3 of 5 stars Reviewed November 28, 2013

Stayed 3night at Swissbel Hotel Samarinda as my office arrangement. At first im impressed with the hotel, clean and bright, bell boy so polite and the price is not expensive. After i came into my room, great enough with mahakam river view and kalimantan ornament on it. First day, i try spa facility and the therapist do a very good... More

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Swiss-belhotel_Smd, General Manager at Swiss-Belhotel Borneo Samarinda, responded to this review

Dear Mr bekpeker_gagal (pardon me for not addressing you your correct name) Thank you for your feedback and for staying with us in your recent visit to Samarinda. We regret to have caused you some inconveniences during your recent stay. We are conducting an internal investigation on the feedback given by your goodself i.e. air-conditioning defect in your room and... More

connecticut
Top Contributor
94 reviews 94 reviews
47 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed November 10, 2013

We stayed for two night- my first visit to Samarinda - so checked with both this and the Aston. Locations are close and the Swiss-Belhotel was a little less expensive. Good property with clean rooms and plenty large enough. Location was good with some local and international Fast Food restaurants nearby, and also in walking distance of the Mahakan River... More

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Swiss-belhotel_Smd, General Manager at Swiss-Belhotel Borneo Samarinda, responded to this review

Dear Mr Greg48 Thank you for your feedback and for staying with us in your recent visit to Samarinda. We are delighted to know that you are pleased with your choice for accommodation at Swiss-Belhotel Borneo Samarinda. We appreciate your valuable feedback, as it is only through your kind comments that we are able to monitor and improve the operations... More

Jakarta, Indonesia
Top Contributor
95 reviews 95 reviews
56 hotel reviews
80 helpful votes 80 helpful votes
3 of 5 stars Reviewed November 5, 2013

i don't know why i stuck with this swiss bel chain this time. try to find out other non chain hotel at this city, but i cant find out due to high occupancy. however this is nice hotel located at city center, some department store are at walking distance. front office are not good, only one when I'm checking in... More

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Swiss-belhotel_Smd, General Manager at Swiss-Belhotel Borneo Samarinda, responded to this review

Dear Mr Gondel G Thank you for your feedback and for staying with us in your recent visit to Samarinda. We regret to have caused you any inconvenience i.e. waiting for your room to be available as the hotel was running full on the night before and on the day of your arrival. We also recently experienced that our hotel’s... More

Indonesia
Top Contributor
57 reviews 57 reviews
32 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed October 11, 2013

When I was assigned to Samarinda for business trip, I only found this hotel with reasonable price and under good management.. All other option is not available or the price is expensive. Because I checked in a bit late, they upgrade me to executive floor The room is a bit dark, I prefer have a bright one.. The staffs are... More

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Swiss-belhotel_Smd, General Manager at Swiss-Belhotel Borneo Samarinda, responded to this review

Dear Ms “uthinx” (please pardon me for not addressing you your real name) Thank you for your feedback and for staying with us in your recent visit to Samarinda. We are delighted to learn that you have enjoyed your stay at Swiss-Belhotel Borneo Samarinda. Your written feedback will be an added morale boost for our fellow associates at Swiss-Belhotel Borneo... More

Singapore, Singapore
Senior Contributor
21 reviews 21 reviews
20 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed October 8, 2013

Stayed here two nights as part of an extended business trip to both Balikpapan and Samarinda. Pros : (1) Good Location The hotel is well located at the centre of Samarinda's Town Centre. It is also just behind Samarinda Central Park (SCP) Mall. The mall has a McDonald's , KFC and Pizza Hut , useful if the local food isn't... More

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Swiss-belhotel_Smd, General Manager at Swiss-Belhotel Borneo Samarinda, responded to this review

Dear Mr TongHwi Thank you for your feedback and for staying with us in your recent visit to Samarinda. We are delighted to receive your positive feedback about our Hotel’s room cleanliness and services. As for hotel décor, we are in the midst of putting a plan together to upgrade the physical appearance of our rooms and facilities. This will... More

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Additional Information about Swiss-Belhotel Borneo Samarinda

Also Known As:
Swiss-Belhotel Borneo Samarinda Hotel Samarinda
Swiss-Belhotel Borneo Samarinda Hotel
Swiss-Belhotel Borneo Samarinda
Address: Jalan Mulawarman No. 6, Samarinda 75112, Indonesia
Location: Indonesia > Borneo > East Kalimantan > Samarinda
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #1 of 15 hotels in Samarinda
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Swiss-Belhotel Borneo Samarinda 3.5*
Official Description (provided by the hotel):
Swiss-Belhotel Borneo Samarinda, the first four star international hotel in Samarinda. Consist of 186 rooms, ranging from Superior to Presidential Suite. Facilitated with business centre, meeting and ballroom, swimming pool and cafe. Located in the city centre and adjacent to Samarinda Central Plaza Mall. ... more   less 
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