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Hotel Santika Pontianak

Jl. Diponegoro no. 46, Pontianak 78123, Indonesia
Hotel amenities
Hotel Santika Pontianak
Best prices for: 1 room 1 guest
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Ranked #4 of 25 Hotels in Pontianak
A recent review
4 of 5 stars reviewed 2 weeks ago
Dfendor Jakarta, Indonesia
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82 reviews from our community

Traveler rating
    13
    38
    26
    4
    1
See reviews for
7
9
6
38
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
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Jakarta, Indonesia
Contributor
18 reviews 18 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

In the middle of the emergence of many new hotels, Santika Hotel Pontianak is retaining their old fashion appearance. But, there's still has comfort feeling in every room. Breakfast is good. Nice and clean place with friendly staff. Located in the middle of shopping center of mobile phone, we don't feel disturbed by the crowd. Many restaurant and food stalls... More 

Was this review helpful? Yes
SantikaPontianak, General Manager at Hotel Santika Pontianak, responded to this review

Dear Mr. Dfendor, '....Warmest Greeting from Hotel Santika Pontianak....' Thank you for choosing Hotel Santika Pontianak as your reference accommodation. Also the feed back,It have been a pleasure to see you again here in Hotel Santika Pontianak Thank you. With Warmest Regards Felez ( General Manager ) More 

Yogyakarta, Indonesia
Contributor
19 reviews 19 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed February 2, 2015

I had a pleasant stay in Hotel Santika. The receptionists were really friendly, they even granted my family a free upgrade into a better room. What a good first impression I had to this hotel. Another good thing about this hotel is that it provides you with complete TV channel, definitely a turn-on for those who love to stay in... More 

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SantikaPontianak, General Manager at Hotel Santika Pontianak, responded to this review

Dear Mrs Andrini '.....Warmest Greeting From Hotel Santika Pontianak...' Thank you so much Bu Andrini for choosing Hotel Santika Pontianak. At This time we are also collecting all the guest feedback for our improvement in service and product. Please let me know for any assistance forward. Thank you and we would like to welcome you again here at Hotel Santika... More 

Jakarta, Indonesia
Contributor
12 reviews 12 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 27, 2015

Small Hotel but feel comfort with warm hospitality of the staff .various breakfast menu.and they have spa with well trained therapist. One thing that need to be improve was the bar or lounge it still fell like your sitting in the waiting room.

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SantikaPontianak, General Manager at Hotel Santika Pontianak, responded to this review

Dear Mr. Wanho C '....Warmest Greeting From Hotel Santika Pontianak...' Thank you so much for choosing Santika Hotel as your reference. And also for all feedback during your stay. we are about to improved in any sides for our guest satisfaction. We would like to welcome you again here at Santika Hotel Pontianak. Thank you. With Warmest Regards Felez (... More 

Contributor
16 reviews 16 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed January 2, 2015

Santika always been my first choice for business travelling. However this santika is the strangest santika compared to other. They turned an old eletronic shopping center into a hotel part by part. It makes the building very confusing and also a lot of part of the building didnt well lighted. The location is not so strategic. You can find another... More 

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Santika P, General Manager at Hotel Santika Pontianak, responded to this review

Dear Madam /Sir '....Warmest greeting from Hotel Santika Pontianak...' Thank you very much for choosing Hotel Santika Pontianak. Also all feed back and suggestion for our improvement in near future. We are on progress to improve our quality Service and Product for our guest satisfaction. Thank you and hope to see you again at Hotel Santika Pontianak. With Warmest Regards... More 

Top Contributor
57 reviews 57 reviews
40 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed December 2, 2014

Santika is a large name of hotel, but when i arrive to this hotel, that big name automatically questionable, just because of their paint already faint, dull, and needs to be repaint, especially for their Name Board of Santika, because i couldn't see the name from about 100meters from the road. This hotel also very crowded because it located nearby... More 

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Santika P, General Manager at Hotel Santika Pontianak, responded to this review

Dear Mr. Marqy '....Warm Greeting From Hotel Santika Pontianak...' Well Thank you very much for your visit at Hotel Santika Pontianak, We do apologize for inconvenience experience during your stay in here. We are on progress to improved all either from quality of service and Product for our guest satisfaction in future. Thank you so much for your feed back... More 

Yogyakarta, Yogyakarta, Indonesia
Senior Contributor
29 reviews 29 reviews
13 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed November 21, 2014

I visit Pontianak for the first time and I choose Santika based on my friends recomendation. The interior is quite old but still good and the thing about santika that I love is their food and beverages. I held a meeting there and there is a traditional snack made from casava with brown sugar sauce. Santika always has a way... More 

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Santika P, General Manager at Hotel Santika Pontianak, responded to this review

Dear Mrs Tyas '...Warm Greeting from Hotel Santika Pontianak....' Thank you so much for your great experience during staying at Hotel Santika Pontianak. We are on progress to improve our Quality Service and Product for Our guest experience. Please feel free to forward any suggestion and feed back for Us for our review improvement. Thank you and hope we can... More 

Jakarta, Indonesia
Top Contributor
69 reviews 69 reviews
15 hotel reviews
53 helpful votes 53 helpful votes
2 of 5 stars Reviewed November 10, 2014

We had business meeting last week. It was awful. Just before the meeting, the beamer stopped working, and the microphone was somehow in trouble, electricity was on and off. Very difficult to reach engineering team or someone who stand by near the venue. One more thing, we had another small meeting at room Bedaru, we want to use this room... More 

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Santika P, General Manager at Hotel Santika Pontianak, responded to this review

Dear Mrs Dian '...Warm Greeting from Hotel Santika Pontianak...' On Behalf of management and team Hotel Santika Pontianak. We do apologize for your inconvenient experience during business meeting at Santika Pontianak. And thank you for your great feedback to us. I do believe with all feed back and suggestion we will working to it to improved in many sides of... More 

Senior Contributor
22 reviews 22 reviews
13 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 14, 2014

This hotel has a good facility. It has a swimming pool, a gym, and a spa. The club also offers various activity especially during the world cup season. We can see footbal match together in the club. The location is also very strategic in city centre of Pontianak.

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Agus S, General Manager at Hotel Santika Pontianak, responded to this review

Dear Mr. Williem, Warmest greetings from Hotel Santika Pontianak.... We thank for your time to share your experience during stay in Santika Pontianak. We are glad to know that you enjoy your stay with all the facilities and services. Your positive comments has been shared to all the staff to encourage them. Again, thank you for your comments and we... More 

Jakarta, Indonesia
Contributor
13 reviews 13 reviews
13 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed August 28, 2014

Yes location is the main feature of this hotel you can go anywhere within minutes, but unfortunately the surrounding area is very crowded and yet look kinda slum, in fact the hotel itself is located above "pasar". Service, as any other Santika it was good, very polite and helpful this is what i called typical Indonesian hospitality, I really like... More 

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Agus S, General Manager at Hotel Santika Pontianak, responded to this review

Dear Valuable Customer, Warmest greetings from Hotel Santika Pontianak... We would like to thank you for sharing your experience during your stay in Hotel Santika Pontianak. It was a great pleasure to serve you as our guest. Your positive feedback has been shared to all the staff to encourage them to maintain the good things and motivate them to do... More 

Jakarta, Indonesia
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed February 14, 2014

i had check in almost hotel in Pontianak, The Santika is the best choice. clean, nice, warmth and welcome. accessible . situated at city center. many delicious restaurant in all side hotel but diffcullty in parking my motorbike and car. the way to swimming pool also difficult

Was this review helpful? Yes
Agus S, General Manager at Hotel Santika Pontianak, responded to this review

Dear Pak Anton, Warmest greetings from Hotel Santika Pontianak... We would like to thank you for sharing your experience during your stay in Hotel Santika Pontianak. It was a great pleasure to serve you as our guest and glad to know that you enjoy your stay. Your positif feedback has been to all the staff to encourage them to maintain... More 

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