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Hotel Santika Pontianak

Jl. Diponegoro no. 46, Pontianak 78123, Indonesia
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Hotel Santika Pontianak
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Ranked #4 of 28 Hotels in Pontianak
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96 Reviews from our TripAdvisor Community

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Traveler rating
    13
    49
    29
    4
    1
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Indonesian first
  • Italian first
  • Any
English first
  • All months
    (96)
  • Mar-May only
    (28)
  • Jun-Aug only
    (27)
  • Sep-Nov only
    (20)
  • Dec-Feb only
    (21)
All months
Level Contributor
5 reviews
3 of 5 stars Reviewed yesterday NEW

During Sept 2014 I made short event in this hotel for 5-6 hours. I would say that the place are well located in city center, but lack of parking space. It would be a great place for corporate events but please be ready that the meeting room would be in upper place. Not easy to access.

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2 reviews
4 of 5 stars Reviewed 4 weeks ago

Overall is nice place like home, only the fasting season the food doesn't hot enough and the taste as not as the normal. We have trouble open the door on the room 358. The code doesn't work, it's look like lock by double lock from inside. The staff soon handle it and not more than 5 minutes the door was... More 

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SantikaPontianak, General Manager at Hotel Santika Pontianak, responded to this review

Dear Our Guest, Thank you for choosing Hotel Santika Pontianak for your reference. We do apologies for the inconvenience matter. And Thank you for the feed back. right now we are still progressing to improve our service quality and Product quality. We hope can see you again here in Hotel Santika Pontianak. Thank you so much. With Warmest Regards Felez... More 

Malaysia
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed April 17, 2015

We stayed here for 2 nights. Came all the way by Bus from Kuching around 6 - 8 hours trip. Love this Hotel's Amenities - Sauna Room, Steambath, Gym & Swimming Pool Large room, big beds.. Pleasant and comfortable. Easy to find food near the Hotel area. only walking distance.

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SantikaPontianak, General Manager at Hotel Santika Pontianak, responded to this review
Google Translation

Dear Mrs. Zana Rahman ".....Salam Hangat Dari Hotel Santika Pontianak.....' Terima kasih atas kepercayaan yang di berikan kepada Hotel Santika... More 

Petaling Jaya
Level Contributor
42 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed March 30, 2015

We had a pleasant stay here. Lobby area on the 3rd floor was relatively small. Check-in was quick but check-out was slightly slow (problem of credit card reader of guests ahead). Room size (Deluxe) was adequate, comfy bed, good choices of TV channels and interesting view of the street outside. Restaurant was fairly big with good breakfast spread, mostly local... More 

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SantikaPontianak, General Manager at Hotel Santika Pontianak, responded to this review

Dear Mr Hazmil, '.....Warm Greeting From Hotel Santika Pontianak....' Thank you for choosing Hotel Santika Pontianak. We are still in process to improve our service and quality of Product for our guest satisfaction. We'll double check about Our card reader by Front Desk. and Thank you so much for your kind feed back. We do hope can see you again... More 

Sarawak, Malaysia
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed March 30, 2015

I had great nite sleep at Santika and all the staffs were friendly.....asked for an International adapter to charge my phone and was delivered fast. Great service and warm atmosphere with smiling faces. Keep up your great effort.

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SantikaPontianak, General Manager at Hotel Santika Pontianak, responded to this review

Dear Mr Syafiq Nair, '....Warm Greeting From Hotel Santika Pontianak...' Thank you for taking Hotel Santika as your accomodation reference and complimentary comment. We are about to improve our service and Product for our guest satisfaction. We do hope can see you again here at Hotel Santika Pontianak. Please let us know for any assistance. Once again Thank you. With... More 

Jakarta, Indonesia
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed March 11, 2015

In the middle of the emergence of many new hotels, Santika Hotel Pontianak is retaining their old fashion appearance. But, there's still has comfort feeling in every room. Breakfast is good. Nice and clean place with friendly staff. Located in the middle of shopping center of mobile phone, we don't feel disturbed by the crowd. Many restaurant and food stalls... More 

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SantikaPontianak, General Manager at Hotel Santika Pontianak, responded to this review

Dear Mr. Dfendor, '....Warmest Greeting from Hotel Santika Pontianak....' Thank you for choosing Hotel Santika Pontianak as your reference accommodation. Also the feed back,It have been a pleasure to see you again here in Hotel Santika Pontianak Thank you. With Warmest Regards Felez ( General Manager ) More 

Yogyakarta, Indonesia
Level Contributor
38 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed February 2, 2015

I had a pleasant stay in Hotel Santika. The receptionists were really friendly, they even granted my family a free upgrade into a better room. What a good first impression I had to this hotel. Another good thing about this hotel is that it provides you with complete TV channel, definitely a turn-on for those who love to stay in... More 

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SantikaPontianak, General Manager at Hotel Santika Pontianak, responded to this review

Dear Mrs Andrini '.....Warmest Greeting From Hotel Santika Pontianak...' Thank you so much Bu Andrini for choosing Hotel Santika Pontianak. At This time we are also collecting all the guest feedback for our improvement in service and product. Please let me know for any assistance forward. Thank you and we would like to welcome you again here at Hotel Santika... More 

Jakarta, Indonesia
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed January 27, 2015

Small Hotel but feel comfort with warm hospitality of the staff .various breakfast menu.and they have spa with well trained therapist. One thing that need to be improve was the bar or lounge it still fell like your sitting in the waiting room.

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SantikaPontianak, General Manager at Hotel Santika Pontianak, responded to this review

Dear Mr. Wanho C '....Warmest Greeting From Hotel Santika Pontianak...' Thank you so much for choosing Santika Hotel as your reference. And also for all feedback during your stay. we are about to improved in any sides for our guest satisfaction. We would like to welcome you again here at Santika Hotel Pontianak. Thank you. With Warmest Regards Felez (... More 

Level Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed January 2, 2015

Santika always been my first choice for business travelling. However this santika is the strangest santika compared to other. They turned an old eletronic shopping center into a hotel part by part. It makes the building very confusing and also a lot of part of the building didnt well lighted. The location is not so strategic. You can find another... More 

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Santika P, General Manager at Hotel Santika Pontianak, responded to this review

Dear Madam /Sir '....Warmest greeting from Hotel Santika Pontianak...' Thank you very much for choosing Hotel Santika Pontianak. Also all feed back and suggestion for our improvement in near future. We are on progress to improve our quality Service and Product for our guest satisfaction. Thank you and hope to see you again at Hotel Santika Pontianak. With Warmest Regards... More 

Level Contributor
60 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed December 2, 2014

Santika is a large name of hotel, but when i arrive to this hotel, that big name automatically questionable, just because of their paint already faint, dull, and needs to be repaint, especially for their Name Board of Santika, because i couldn't see the name from about 100meters from the road. This hotel also very crowded because it located nearby... More 

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Santika P, General Manager at Hotel Santika Pontianak, responded to this review

Dear Mr. Marqy '....Warm Greeting From Hotel Santika Pontianak...' Well Thank you very much for your visit at Hotel Santika Pontianak, We do apologize for inconvenience experience during your stay in here. We are on progress to improved all either from quality of service and Product for our guest satisfaction in future. Thank you so much for your feed back... More 

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