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Aston Pontianak Hotel & Convention Center

Jl. Gajah Mada 21, Pontianak 78121, Indonesia
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Aston Pontianak Hotel & Convention Center
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188 Reviews from our TripAdvisor Community

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Balikpapan
1 review
3 of 5 stars Reviewed 3 days ago NEW

Good hotel. I really enjoy. near the city town hall. you can look for other restorant near the hotel. the employee is kind and very helpfull. so everything is nice. It s a preffered hotel when you want to go to Pontianak

Review collected in partnership with this hotel

Helpful?
Thank 327ronald
Pontianak, Indonesia
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

First experience staying at Aston Pontianak Hotel give impression for a Blogger Borneo. On 15-16 January 2016 Blogger Borneo with his wife and children to spend quite a memorable evening at one of the 4 star hotel in the city of Pontianak.

Review collected in partnership with this hotel

Helpful?
Thank Dwi W
Aston_Pontianak, General Manager at Aston Pontianak Hotel & Convention Center, responded to this review

Dear Dwi W, thank you for taking the time to write us a review. We are very happy to know that you and your family had a memorable moment during staying with us. It is always be our goal to turn every moment of the guest stay into a memorable one. Again thank you for your kind words regarding our... More 

Indonesia
Level Contributor
27 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

the location in downtown, easy to find pontianak foods from hotel aston. have a good interior. Our staff very welcome Have lounge in there, you can enjoyed in river-X hope someday will come back too this hotel

Helpful?
Thank Windy F
Aston_Pontianak, General Manager at Aston Pontianak Hotel & Convention Center, responded to this review

Dear Windy F, thank you for visiting Aston Pontianak Hotel & Convention Center and writing us a review. We totally agree with your comment about our hotel location. Our hotel is located in the very heart of Pontianak City where the guests can easily find a lot of local food options around the hotel. We are glad to know that... More 

Adelaide, Australia
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed December 23, 2015

The room and facilities are great and all the staff were fantastic, extremely helpful! A special thanks to the staff on the front desk. I was here from 23/09/15 to 04/10/15 during the extreme smoke haze and everyone was very helpful under difficult circumstances. I was researching for university and was given a lot of assistance and advice from all... More 

Helpful?
1 Thank Adam S
Aston_Pontianak, General Manager at Aston Pontianak Hotel & Convention Center, responded to this review

Dear Adam S, I can not say anything but thank you! Thank you for your kind words about our hotel. We really appreciate your positive comment about our location and services. We are glad that you found it very comfortable and convenient during your stay with us in Pontianak. Thank you for choosing Aston Pontianak Hotel & Convention Center and... More 

Cirebon
1 review
3 of 5 stars Reviewed December 22, 2015

renewal or cleaning the carpet in front of the room can make it more comfortable. resepsionist additions in the morning is to help speed up the check out process. Suggested to the meeting room on the 5th floor were given clear directions to avoid difficulties to find it.

Review collected in partnership with this hotel

Helpful?
Thank Lukman S
Aston_Pontianak, General Manager at Aston Pontianak Hotel & Convention Center, responded to this review

Dear Lukman S, thank you for taking the time to write us a review. I apologize that you did not enjoy some of the hotel facilities and services that you have come to expect from us. Please be assured that we are very much grateful for all your comments and we will be taking all into account to improve our... More 

Kochi (Cochin), India
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed December 16, 2015

Having had great experience at Aston - Medan, I chose the same group for Pontianak. Though not great, stay was not bad. Rooms of adequate size, bathroom well appointed. Airconditioning takes time, as individual split units provided. Breakfast not much to rave about. Check-in / outs quite quick. Be careful to select rooms, as it has 2 very long wings,... More 

Helpful?
Thank MEHTA17
Aston_Pontianak, General Manager at Aston Pontianak Hotel & Convention Center, responded to this review

Dear Mehta17, thank you for trusting your stay with us at Aston Pontianak Hotel & Convention Center. Hope you had a good time during your stay in Pontianak, be that for pleasure or business. We keep on adding menu to our breakfast lineup, so hopefully you might find something you like on your next visit to Pontianak. We really do... More 

Banjarmasin, Indonesia
1 review
5 of 5 stars Reviewed December 6, 2015 via mobile

I stayed at Aston Hotel pontianak for five nights with our team when we follow the national convention in this city yesterday. we were guided towards the room with a generous reception were asked to bring our baggages for some time even after we said no. The room was very comfortable and super clean, the interior was beautiful and it... More 

Helpful?
Thank Aini I
Aston_Pontianak, General Manager at Aston Pontianak Hotel & Convention Center, responded to this review

Dear Aini l, what an awesome review to receive! My team and I are really grateful for your kind words. Its such a rewarding feeling to know that we have made your stay an amazing experience during your recent business trip. Your positive and detailed review about our services, products and facilities really inspire and encourage us to turn moments... More 

Singapore, Singapore
1 review
3 of 5 stars Reviewed December 3, 2015

This trip was a family trip and we actually book for 2 deluxe rooms when we checked in we requested for connecting room, 1 room is not ready and we expected the receptionist will give us a complimentary welcome drink but no so a little bit disappointed.

Review collected in partnership with this hotel

Helpful?
Thank michelleW2884PU
Aston_Pontianak, General Manager at Aston Pontianak Hotel & Convention Center, responded to this review

Dear Michelle, first we would like to apologize for not having the other room ready upon your arrival. Reaching the end of the month, we are experiencing a higher volume of guests than usual and this resulted in a longer turn around in preparing the rooms for the next incoming guests, as we would like to make the rooms as... More 

Jakarta Pusat
1 review
3 of 5 stars Reviewed November 27, 2015

Thank you aston pontianak, for accomodating the stay wonderfully thankyou definetely will stay here again next time ....... room and food are great and airport shuttle available too even on 4am good!!

Review collected in partnership with this hotel

Helpful?
Thank christinezoe
Aston_Pontianak, General Manager at Aston Pontianak Hotel & Convention Center, responded to this review

Dear christinezoe, thank you for such a wonderful review. It`s our pleasure to be able deliver excellent service to our guests and very excited to know that you had a great time during stay with us. Appreciate your kind words on the room and food, moreover thank you for staying with us again on your next visit. Best Regards, Anto... More 

Hyderabad, India
Level Contributor
3 reviews
5 of 5 stars Reviewed November 26, 2015

hotel is just like home away from home. Management is very courteous. Restaurant service with smile and having variety of items for choice of all coming from abroad. laundry rates are very nominal and good service.

Helpful?
Thank dkqcfi
Aston_Pontianak, General Manager at Aston Pontianak Hotel & Convention Center, responded to this review

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