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Aston Pontianak Hotel & Convention Center

Jl. Gajah Mada 21, Pontianak 78121, Indonesia
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1 room 1 guest
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Aston Pontianak Hotel & Convention Center
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128 Reviews from our TripAdvisor Community

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Traveler rating
    26
    60
    27
    7
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14
6
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77
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Indonesian first
  • Japanese first
  • Any
English first
  • All months
    (128)
  • Mar-May only
    (44)
  • Jun-Aug only
    (37)
  • Sep-Nov only
    (28)
  • Dec-Feb only
    (19)
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Pekanbaru
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I was here for two nights. Looks like a conventional hotel from outside, while I thought Aston should be more exclusive, not a big problem. I like the sofa area at the lobby. Room was big. Everything was fine. However, on the second night, since I didn't ask them to clean my room, I called the room service, asking for... More 

Was this review helpful? Yes
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

i stay 3 days before i move to temajuk, the room is good, the bathroom is so spacy, the food is good, combining local and modern food. in the night you can hang out to the local coffee shop in front of the hotel

Was this review helpful? Yes
Aston_Pontianak, General Manager at Aston Pontianak Hotel & Convention Center, responded to this review

Dear acuyouth, we are very appreciate for sharing your staying experience with us. Glad to know that you were enjoying your stay at Aston Pontianak. We are looking forward to welcoming you again in Pontianak. More 

Jakarta
1 review
4 of 5 stars Reviewed 4 weeks ago

Please repair some damage area such as calling and wood floor caused by dripping down water from damage air conditioner. Also please increase the speed of wifi Internet connection, please add more water for drink.

Review collected in partnership with this hotel

Was this review helpful? Yes
Aston_Pontianak, General Manager at Aston Pontianak Hotel & Convention Center, responded to this review

Dear Bapak eddy_sinaga, first of all we would like to apologize for the inconvenience during your stay with us. We already made an improvement for the Wi-Fi Internet connection by adding some access point, while for the other was fix already. We are very appreciate for the valuable input and looking forward to welcoming you again at Aston Pontianak. More 

1 review
1 of 5 stars Reviewed July 23, 2015

The Air Con was hot. We stayed on the 5th floor. Stucked on the lift for 5 minutes. Also the restaurant seemed lack of employee, so it took a little bit long when we asked for something. The environment near hotel was bad, I felt like in a ghetto. Not going to stay there twice. Very bad.....!!!

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Aston_Pontianak, General Manager at Aston Pontianak Hotel & Convention Center, responded to this review

Dear Stephanie T, we would like to apologize for the inconvenience happened during your stay as during that time ou. We already coordinated with the department concerned related to this issues for a better improvement. We really hope that you could try to stay again with us once you are in Pontianak to have a better experience with us. More 

Travelers are raving about these Pontianak hotels

1 review
5 of 5 stars Reviewed July 1, 2015 via mobile

The perfect hotel for family. It has a large and spacious room. Different from other 4 star hotel that i ever stay. Beside, it has many various menu for breakfast. The nice service from staff. They are so helpful. Very recommended to stay.

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Aston_Pontianak, General Manager at Aston Pontianak Hotel & Convention Center, responded to this review

Dear cindy_setiawan, first of all we would like to say thank you for sharing your experience during stay with us. We are very delighted to give the best service and product to obtain our guest satisfaction. We are looking forward to welcoming you again in Pontianak. More 

Jakarta, Indonesia
1 review
4 of 5 stars Reviewed June 1, 2015 via mobile

1st time for me away from Java,my hubby is doing some job for a month (and still counting), and surprisingly it feels like home here in Aston. Spacious (important to do shalat jama'ah) & clean room (big thanks for roomboy), nice staff, various & delicious breakfast.

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Aston_Pontianak, General Manager at Aston Pontianak Hotel & Convention Center, responded to this review

Dear juwita s, it is an honor to know that you spent a very good time during stay with us and satisfied with our products, services and facilities. We are looking forward to welcoming you back at Aston Pontianak. More 

Melbourne, Australia
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed May 26, 2015 via mobile

We (2 adults + 1 child) had to stay overnight in Pontianak in transit from Kuching to Pankalungbun. Pontianak was a strange and ugly place. It took quite a lot of effort to get someone who could understand English or my minimal Indonesian to take us to the Equator Monument, which was closed. Finding a restaurant was even harder as... More 

Was this review helpful? Yes
Aston_Pontianak, General Manager at Aston Pontianak Hotel & Convention Center, responded to this review

Dear Louisejade1, we would like to express our gratitude for sharing your experience during stay with us. Related with that, we would like to say our deepest apologies for the inconvenience happened. We will make an improvement regarding the issue. Once again, thank you for the valuable input. We are looking forward to welcoming you in Pontianak and enjoying a... More 

Jakarta, Indonesia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 22, 2015

Stayed at this hotel only for a night, that's why i couldn't try all the facilities they had. Spacious room and shower, comfort and large bed, nice smell towels, hot water and also love the hand shower although you'll need extra power to press and squeeze the the toilet shower. Located at the city center, where you can find foods... More 

Was this review helpful? Yes
Aston_Pontianak, General Manager at Aston Pontianak Hotel & Convention Center, responded to this review

Dear Suci M, thank you very much for sharing the great experience during staying with us. Our room and hotel facilities are suitable for our guest who really want to sense the relaxing of stay. We are very glad to know that you loved the breakfast especially the macaroni schotel and the services from our team. The surrounding area actually... More 

Level Contributor
3 reviews
4 of 5 stars Reviewed May 20, 2015

Nice room...nice food, but not too good in Location. Location of this Hotel not on the capital street. But not far to capital street. But not far walk to find meal, fruit shop or mini market. And near from my fav sea food restaurant Pondok Nelayan.

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Aston_Pontianak, General Manager at Aston Pontianak Hotel & Convention Center, responded to this review

Dear Ms. Erva R, we appreciated for sparing your time to share your experience with us. Our hotel location is in downtown and there're many culinary choices nearby. We are very delighted to know that you have a favorite seafood restaurant near our hotel. Just to let you know we do have a Dynasty Chinese Restaurant with varieties of seafood,... More 

Indonesia
Level Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed May 5, 2015

From GM (Pak Anto) and F&B manager (Pak Leo) always taking care for the detail matter and give the best solution for any complaint especially with my experience with seriously case. I will stay again in this hotel sometime when I be here. Thank you PaK Anto and also Pak Leo. Excellent.

Was this review helpful? Yes
Aston_Pontianak, General Manager at Aston Pontianak Hotel & Convention Center, responded to this review

Dear Ibu Oetami, we would like to say thank you very much for taking time to share your staying experience with us. We really do appreciate for your input and looking forward to welcoming you again in Pontianak. More 

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