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Aston Pontianak Hotel & Convention Center

Jl. Gajah Mada, Gajah Mada 21, Pontianak 78121, Indonesia
Hotel amenities
Aston Pontianak Hotel & Convention Center
Best prices for: 1 room 1 guest
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Ranked #3 of 27 Hotels in Pontianak
A recent review
4 of 5 stars reviewed 2 days ago
Erva R
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103 reviews from our community

Traveler rating
    18
    51
    23
    5
    6
See reviews for
12
4
4
66
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Indonesian first
  • Japanese first
  • Any
English first
  • All months
    (103)
  • Mar-May only
    (40)
  • Jun-Aug only
    (16)
  • Sep-Nov only
    (28)
  • Dec-Feb only
    (19)
All months
1 review
4 of 5 stars Reviewed 2 days ago NEW

Nice room...nice food, but not too good in Location. Location of this Hotel not on the capital street. But not far to capital street. But not far walk to find meal, fruit shop or mini market. And near from my fav sea food restaurant Pondok Nelayan.

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Indonesia
2 reviews
5 of 5 stars Reviewed 2 weeks ago

From GM (Pak Anto) and F&B manager (Pak Leo) always taking care for the detail matter and give the best solution for any complaint especially with my experience with seriously case. I will stay again in this hotel sometime when I be here. Thank you PaK Anto and also Pak Leo. Excellent.

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Aston_Pontianak, General Manager at Aston Pontianak Hotel & Convention Center, responded to this review

Dear Ibu Oetami, we would like to say thank you very much for taking time to share your staying experience with us. We really do appreciate for your input and looking forward to welcoming you again in Pontianak. More 

1 review
4 of 5 stars Reviewed 2 weeks ago via mobile

Been a regular visitor for dimsum every Sunday morning. While there are other dimsum places in town, the Dynasty Restaurant is probably the best in terms of ambience, not as noisy as the others. The food is consistent, friendly staffs, and the service is relatively fast. Recently, went there (the lobby) for afternoon tea on Sunday afternoon. There is a... More 

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Aston_Pontianak, General Manager at Aston Pontianak Hotel & Convention Center, responded to this review

Dear Mr. Eric N, thank you very much for sharing a great experience with us. It is a pleasure for us for giving the best services to you. Afternoon tea is the new promo for this month and has so many varieties of cakes and patisseries with a different flavor. We are looking forward to welcoming you again at Aston... More 

1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

last night, i have stay in Aston Pontianak for bussiness trip, when check in time, every staff is very kind, and give they're excellent service, deluxe room is really big than the other hotels i've been stay in pontianak and have great decoration, roomboy was very fast when give my order, and i think, this hotels are great place to... More 

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Aston_Pontianak, General Manager at Aston Pontianak Hotel & Convention Center, responded to this review

Dear Dvj A, thank you very much for sharing your experience during stay with us. We are very glad that our services could meet your requirements. Certainly our spacious rooms which suitable for the guest who has a business trip to have a comfort stay. We are looking forward to welcoming you back again with us while you are in... More 

Amsterdam, The Netherlands
Contributor
18 reviews 18 reviews
16 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Hotel is reasonably priced. Spacious room and friendly staff. Being a foreigner, I found communicating with various services difficult. But, Pak. Anto (GM) and his team went out of the way to make sure that everything is sorted to suit my convenience. I will definitely stay there in my next trip.

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Aston_Pontianak, General Manager at Aston Pontianak Hotel & Convention Center, responded to this review

Dear Mr. Nitin Mathew, thank you very much for sharing a great experience during your stay. We are very delighted to serve you with our warm hospitality. Definitely we received valuable input from you. We are looking forward to welcoming you again soon for the next business trip in Pontianak. More 

Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 3 weeks ago

Having trouble to find a good place to eat around in Pontianak, especially Chinese foods. The foods that are being offered out there were all the same, they're either sweet or salty. There's no one single taste that differentiate between one restaurant to another in my opinion. Until I decided to give Dynasty a try, a classic Chinese restaurant located... More 

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Aston_Pontianak, General Manager at Aston Pontianak Hotel & Convention Center, responded to this review

Dear Mr. Denny S, thank you very much for sparing your time to write a review for us. It is an honor to have compliments from you regarding our Dynasty Restaurant which is one of our outlets in the hotel. The product quality which handled by our Dynasty team can create a perfect dishes combination and had different taste from... More 

1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

Nice place for meeting room, excellent service, good staff for banquet staff, best for meals, good location in the chinatown street, complete fasility for meeting.in the future must better for all team

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Aston_Pontianak, General Manager at Aston Pontianak Hotel & Convention Center, responded to this review

Dear Fastabiqul, thank you very much for sparing your time to write a review about us. We are very delighted to know that you had a great experience during your stay with us. Looking forward to welcoming you back with us at Aston Pontianak Hotel & Convention Center on your next trip to Pontianak. More 

Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 26, 2015

It was a one night stop over stay for me. Very helpful front desk/night duty manager. The room was clean, fresh and good size with nice comfortable furnishing. A small family could be accommodated happily in one room. Everything I need were there, only short of a hair dryer. Great shower and comfortably bed. Big enough flat screen TV. I... More 

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Aston_Pontianak, General Manager at Aston Pontianak Hotel & Convention Center, responded to this review

Dear 6974love, we would like to thank you for sharing a great experience during your stay with us. Giving an excellent services and serving the best products are become our objective. Regarding to the hair dryer, it’s available upon request. You may request it once making the room reservation and we will be very delighted to provide it for you.... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 23, 2015

This hotel is truly unprepared for any buss travellers. The internet is absolutely terrible plus the staff is so mediocre. They let me wait for hours with no help about the IT stuffs. Clearly their management guidelines are from the stone-age. Really do not deserve to have the name Aston as a well known brand for reliable hotel.

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Aston_Pontianak, General Manager at Aston Pontianak Hotel & Convention Center, responded to this review

Dear Mr. Pakasa, thank you very much for giving us this valuable input regarding to the internet connection and we would like to apologize for the inconvenience happened. After we made a coordination with our team, we had a fully network profile for the internet access. Our team already assisted to connect your internet access. We do apologize for the... More 

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Sarawak, Malaysia
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13 reviews 13 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 20, 2015

We were well received at the airport by Ms Juanita and her staff. We were briefed about the places of interest while in Pontianak before reaching Aston Hotel. We were amazed when we reach the lobby greeted with very genuine and excellent service. Generally we enjoyed our stay, the food was great especially the BBQ and breakfast. The Chinese restaurant... More 

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Aston_Pontianak, General Manager at Aston Pontianak Hotel & Convention Center, responded to this review

Dear Mr. Syafiq, first of all we would like to say thank you for choosing us as your preferred accommodation during your stay in Pontianak. "Combination both in products and services will be able to deliver a guest satisfaction" that is our goals. We're very happy that you had an excellent experience while staying with us. Should you need any... More 

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