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All 21 Pontianak hotels

Mercure Pontianak

4.0 of 5 Hotel   |   Jl. Jendral Ahmad Yani No. 91 | West Kalimantan, Pontianak 78124, Indonesia
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80%
Ranked #1 of 21 hotels in Pontianak
Certificate of Excellence 2013
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164 people have reviewed this hotel

Traveler rating
    43
    83
    27
    8
    3
See reviews for
28
14
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80
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
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1 review
5 of 5 stars Reviewed 4 days ago NEW via mobile

I put my first choice to Mercure Hotel when I come to Pontianak. It takes only one minute walking to the largest shopping center and about 15 minutes to Supadio Airport. If you come to Pontianak for business and leisure purposes, do not worry, you can access the government office, business center, and several tourism and culinary destinations easily. Besides,... More

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MercurePontianak, Public Relations Manager at Mercure Pontianak, responded to this review

Dear Valuable Guest, Greetings from Equator, Thank you for your time spent to write some comments regarding Mercure Pontianak. I have shared your feedback to all of team members. I believe by receiving positive comment from valued guest like you, we could always improve our services and product quality. Thank you again for staying and give us your feedback, have... More

Contributor
14 reviews 14 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

Stay for 4 days. Room is clean. Walking distance to a mall (cinema, shops, supermarket, arcade etc). Breakfast is okay. Staff is helpful. Free Wi-Fi but the connection is a bit slow. Will go back again.

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MercurePontianak, Public Relations Manager at Mercure Pontianak, responded to this review

Dear Valued Guest, Greetings from Equator. Thank you for giving us your valuable time to write a review regarding your stay in Mercure Pontianak. We commit to make all of our guests have a memorable stay in our Hotel, therefore we are more than happy to know that you had a pleasant stay with us. I will convey this compliments... More

Jakarta, Indonesia
Senior Contributor
21 reviews 21 reviews
21 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The second time and experience has been positive. Room is spacious with energetic green wall and 32'LCD TV. Clean bed sheet and bathroom (power shower) with standard Mercure amenities. Couldn't fault the location as very close to the only mall in Pontianak. My compliment goes to the reception desk staffs as they were very helpful and accommodating your needs, to... More

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MercurePontianak, Public Relations Manager at Mercure Pontianak, responded to this review

Dear Mr/Mrs Majuw On behalf of the management and General Manager of Mercure Pontianak Hotel, I would like to thank you for the compliment and recommendation, especially your time to share the experience in this website, and I hope our future guest can also experience the same as you. We are looking forward to welcome you again in the nearest... More

Bogor, Indonesia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 of 5 stars Reviewed March 16, 2014

I stayed there twice and everytime i like it! Food was nice...dimsum is very yummy. Room is not so big but enough even with additional extra bed. Overall the decoration and hotel interior was very nice. Will stay there again if I went to Pontianak

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MercurePontianak, Public Relations Manager at Mercure Pontianak, responded to this review

Dear Mr/Mrs Deviliem82 Greetings from the Equator city, We are happy to receive your feedback and more than happy to know that you are satisfied with our service. Thank you very much for your compliment, and I will share this to all the staff in the General Meeting. I believe this will motivate them to give better service to all... More

Jakarta, Indonesia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 6, 2014

A good hotel in Pontianak, especially for business. Located in strategic area, you can always make your meeting or appointment on time. The food is average, friendly hotel staffs, quite a good service, room is clean. In the heat of Pontianak city, get yourself a chillin place like this.

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MercurePontianak, Public Relations Manager at Mercure Pontianak, responded to this review

Warm Greetings from Mecure Pontianak, First we would like to welcoming you in Pontianak, and thank you for choosing Mercure as your hotel during your travel here. We really do appreciate your time, to write impressions in Tripadvisor. I will certainly do our utmost to ensure your stay with us will be even more enjoyable in the next visit. We... More

jakarta
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 22, 2014

1. Room is very small.for the same rate you get almost double the sizen of the room in aston hotel pontianak.ive booked for 21st to 24th february 2014 its rp.550,000 per night. You get aston hotel for rp.560,000 per night.i truly regretted staying at this hotel. should have gone with aston, much more enjoyable imo. Note: booked through raja kamar.com... More

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MercurePontianak, General Manager at Mercure Pontianak, responded to this review

Dear Mr/Mrs. Dennis Sugono, First of all I would like to express my special thanks for your time spare to write the comment on your experience during your stay at Mercure Pontianak. I believe that we have tried to apply our Brand standard as "MERCURE" is one of International Brand which are now 720 which can be found in 90... More

Tangerang, Indonesia
Contributor
11 reviews 11 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 6, 2014

Cheap rate for this hotel brand, but the room was quite good. I stayed here for business, and lucky because the hotel is quite near from a Shopping Mall. Really like the ambience of the restaurant. Sure I'll be back.

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MercurePontianak, Public Relations Manager at Mercure Pontianak, responded to this review

Dear Mr. Safir. S Warm Greeting from Mercure Pontianak! First we would like to thank you very much for your feedback during your last stay in our Hotel.Your input, will be our effort to be better in a future. I will certainly do our utmost to ensure your stay with us will be even more enjoyable in the next visit.... More

Manado, Indonesia
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 30, 2014

we stayed there for 5 nights and were very happy indeed. good sized rooms, great service, nice eating area, inside and outside and a small but nice pool. location is fairly ok, not downtown, but next to a big mall and supermarket. the street in front is the main traffic artery and it is not suited for walking. so if... More

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MercurePontianak, Public Relations Manager at Mercure Pontianak, responded to this review

Dear Our Valuable Guest Holger B, Thank you for the privilege comment. Such a pleasure to know that you are happy and experienced a satisfying stay with Mercure Pontianak. This kind of comment is another expression that will become our motivation to maintain the good condition, product and services here. Thank you, and we pleased to welcoming you again in... More

Singapore
Contributor
12 reviews 12 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 29, 2014

I went to Sarikan to visit some orphans and was transiting through Mercure. Very good place to rest and you can find local food just across the road. Old city but busy streets. You should walk your way down and sample all the handmade food. Its not for the faint hearted if you are not used to it. Restaurants are... More

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MercurePontianak, Public Relations Manager at Mercure Pontianak, responded to this review

Dear Mr/Mrs Unitive Warm Greeting from Mercure Pontianak! Thank you for choosing Mercure Pontianak Hotel as your residence while in Pontianak. We are pleased to accompany your noble mission in a future to Visit Orphans here in West Kalimantan trough our hospitality service. We are most happy to welcoming you in a future! Best Regards, Moddy Sumayku Public Relation Manager... More

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Additional Information about Mercure Pontianak

Also Known As:
Mercure Pontianak Hotel
Mercure Pontianak Hotel Pontianak
Address: Jl. Jendral Ahmad Yani No. 91 | West Kalimantan, Pontianak 78124, Indonesia
Location: Indonesia > Borneo > West Kalimantan > Pontianak
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 21 hotels in Pontianak
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Pontianak 4*
Official Description (provided by the hotel):
Mercure Pontianak will set a new standard for Services, Style and Comfort in West Kalimantan. Perfect location for business and leisure travel. It is just 15 minutes drive from Supadio Airport and right at the city centre. Adjacent to the Biggest Shopping Mall Complex in West Kalimantan, A Yani Mega Mall. Mercure Pontianak is the first International Hotel in town. ... more   less 
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