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All 23 Pontianak hotels

Mercure Pontianak

4.0 of 5 Hotel   |   Jl. Jendral Ahmad Yani No. 91 | West Kalimantan, Pontianak 78124, Indonesia
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Mercure Pontianak
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Ranked #1 of 23 hotels in Pontianak
A recent review
5 of 5 stars reviewed 2 days ago
Ariansyori
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189 people have reviewed this hotel

Traveler rating
    47
    99
    31
    9
    3
See reviews for
35
14
29
95
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Any
English first
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Everything about this hotel was spot on. My family & I enjoyed every bit of our stay. Catered for every age. Fantastic Services and friendly Staff in all areas. We liked it in every way. Location, cleanliness, restaurants, breakfast-dinner buffi, pools, spa & lobby. It was a great stay for us, very relaxing. So impressed with the touch of people... More

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Singapore
Top Contributor
212 reviews 212 reviews
190 hotel reviews
488 helpful votes 488 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

This was my first visit to Pontianak and a business associate had recommended this Hotel strongly - nearer to the Airport (about 20 mins) and next to a Shopping Centre. As there were not too many hotels to choose from in Pontianak in the first place, I booked for a two nights stay. It was mainly my fault to have... More

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Borneo, Indonesia
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

I've stayed here for twice and still have a great experiences. Helpful and Professional Staff, breakfast with the complete menus (also available herbal drinks), and the location near the Mall, and there is Garuda Indonesia branch office, so we can arrange our trip easily. Quite satisfied here.

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Cologne, Germany
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 17, 2014

A dedicated & smiling team, under the excellent direction of their hotel manager (November 2013). You can see that she is leading and developing her team perfectly. Top Accor standards. Breakfast is very good, with fine Indonesian and Western meals. Clean rooms, convenient shopping mall on the corner.

Was this review helpful? Yes 1
Mercure Pontian... I, Public Relations Manager at Mercure Pontianak, responded to this review

Dear BD_M7 Warm Greeting from Mercure Pontianak Hotel. Thank you for spare your time to write some positive review in Tripadvisor. Your comments already spread to all team here. We really happy and appreciate got comment from you, also always try to give our best to you and another guest in a future. Once again thank you for staying with... More

Kuching
1 review
4 of 5 stars Reviewed June 10, 2014

helpful reception staff but cant remember their names. most of them are focus and dedicated. location was closed to Mall but if raining quite difficult to go unless provide shuttle breakfast selection good room ok

Review collected in partnership with Accorhotels.com

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Mercure Pontian... I, Public Relations Manager at Mercure Pontianak, responded to this review

Dear Mr/Mrs Hamdan H. Greetings from the Equator city, We are happy to receive your feedback and more than happy to know that you are satisfied with our service especially our Front Office Team, Breakfast and room. Thank you very much for your compliment, and I will share this to all the staff in General Meeting. I believe this will... More

Jakarta, Indonesia
Senior Contributor
38 reviews 38 reviews
15 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed May 30, 2014

So this is my first time to Kalimantan ever.. I order through accor website and got 3 days of 2 promotion. Great! And because my accor card is platinum, I got upgrade from superior to deluxe! Plus the great thing I can go I can go to my room at 10 AM, so it's very early check in. I arrive... More

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Mercure Pontian... I, Public Relations Manager at Mercure Pontianak, responded to this review

Dear Hulupibhadranti, Greetings! Thank you for your time spent to write some comments regarding Mercure Pontianak. I have shared your feedback to all of team members. I believe by receiving positive comment from valued guest like you, we could always improve our services and product quality. We would be more than happy to welcoming you back to our Hotel in... More

Craigieburn, Australia
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed May 4, 2014

I stayed at the Mercure for five days in April 2014 on business. I was really pissed off that their website accepted my Diners club to make the booking but when at the front desk on check-in my diners club was refused. Although my Australian Government Issued Diners club was good enough for a booking it was not good enough... More

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MercurePontianak, Manajer Hubungan Masyarakat at Mercure Pontianak, responded to this review

Dear Valuable Guest, Warm greeting from Mercure Pontianak Hotel, First of all I would like to express my special thanks for your time spare to write the comment on your experience during your stay at Mercure Pontianak. We believe that we have tried to apply our Brand standard as "MERCURE" is one of International Brand. To be compliance with the... More

Austin, Texas
1 review
4 of 5 stars Reviewed May 3, 2014

Often times this is the best hotel in Pontianak. However, you can't count on consistent quality. Frequently something is just off. The food used to be great; now it's a gamble. This last stay, the pool water was green with algae blooms and not safe to swim in. A pool is a great place to have some fun, but also... More

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MercurePontianak, Manajer Hubungan Masyarakat at Mercure Pontianak, responded to this review

Dear Valuable Guest, Warmest Greeting from Equator! Thank you for taking your time put review in Tripadvisor. We appreciate your input and for sure will check the pool and take immediately action related to your comment. We do apologize for un-convenience occur. We do hope we could serve you better in the near future. Kindly Regards, Moddy Sumayku PR Manager More

Manchester, United Kingdom
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed April 24, 2014

Clean and comfortable, great power shower, friendly staff, huge choice for breakfast! Right next to a big shopping mall with great food court! :-) Big and comfy beds, work area and coffee tray. Would return!

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MercurePontianak, Public Relations Manager at Mercure Pontianak, responded to this review

Dear Sudiyanti S. Greetings! Thank you for your time spent to write some comments regarding Mercure Pontianak. I have shared your feedback to all of team members. I believe by receiving positive comment from valued guest like you, we could always improve our services and product quality. We would be more than happy to welcoming you back to our Hotel... More

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Additional Information about Mercure Pontianak

Address: Jl. Jendral Ahmad Yani No. 91 | West Kalimantan, Pontianak 78124, Indonesia
Phone Number:
Location: Indonesia > Borneo > West Kalimantan > Pontianak
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Pontianak 4*
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Also Known As:
Mercure Pontianak Hotel Pontianak

49 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#1 Luxury Hotel in Pontianak #2 Best Value Hotel in Pontianak
Hotel Class
Official Description (provided by the hotel)
Mercure Pontianak will set a new standard for Services, Style and Comfort in West Kalimantan. Perfect location for business and leisure travel. It is just 15 minutes drive from Supadio Airport and right at the city centre. Adjacent to the Biggest Shopping Mall Complex in West Kalimantan, A Yani Mega Mall. Mercure Pontianak is the first International Hotel in town. ... more   less 
Number of rooms
178

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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