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All 23 Pontianak hotels

Mercure Pontianak

4.0 of 5 Hotel   |   Jl. Jendral Ahmad Yani No. 91 | West Kalimantan, Pontianak 78124, Indonesia
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Mercure Pontianak
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80%
Ranked #1 of 23 hotels in Pontianak
A recent review
5 of 5 stars Reviewed June 17, 2014
BD_M7 Cologne, Germany
  • Overview
  • Reviews (185)
  • Photos (49)
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  • Room tips (21)
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185 people have reviewed this hotel

Traveler rating
    46
    97
    30
    9
    3
See reviews for
34
14
29
93
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Any
English first
Cologne, Germany
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 17, 2014

A dedicated & smiling team, under the excellent direction of their hotel manager (November 2013). You can see that she is leading and developing her team perfectly. Top Accor standards. Breakfast is very good, with fine Indonesian and Western meals. Clean rooms, convenient shopping mall on the corner.

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Mercure Pontian... I, Public Relations Manager at Mercure Pontianak, responded to this review

Dear BD_M7 Warm Greeting from Mercure Pontianak Hotel. Thank you for spare your time to write some positive review in Tripadvisor. Your comments already spread to all team here. We really happy and appreciate got comment from you, also always try to give our best to you and another guest in a future. Once again thank you for staying with... More

Kuching
1 review
4 of 5 stars Reviewed June 10, 2014

helpful reception staff but cant remember their names. most of them are focus and dedicated. location was closed to Mall but if raining quite difficult to go unless provide shuttle breakfast selection good room ok

Review collected in partnership with Accorhotels.com

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Mercure Pontian... I, Public Relations Manager at Mercure Pontianak, responded to this review

Dear Mr/Mrs Hamdan H. Greetings from the Equator city, We are happy to receive your feedback and more than happy to know that you are satisfied with our service especially our Front Office Team, Breakfast and room. Thank you very much for your compliment, and I will share this to all the staff in General Meeting. I believe this will... More

Jakarta, Indonesia
Senior Contributor
34 reviews 34 reviews
13 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed May 30, 2014

So this is my first time to Kalimantan ever.. I order through accor website and got 3 days of 2 promotion. Great! And because my accor card is platinum, I got upgrade from superior to deluxe! Plus the great thing I can go I can go to my room at 10 AM, so it's very early check in. I arrive... More

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Mercure Pontian... I, Public Relations Manager at Mercure Pontianak, responded to this review

Dear Hulupibhadranti, Greetings! Thank you for your time spent to write some comments regarding Mercure Pontianak. I have shared your feedback to all of team members. I believe by receiving positive comment from valued guest like you, we could always improve our services and product quality. We would be more than happy to welcoming you back to our Hotel in... More

Craigieburn, Australia
Contributor
19 reviews 19 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed May 4, 2014

I stayed at the Mercure for five days in April 2014 on business. I was really pissed off that their website accepted my Diners club to make the booking but when at the front desk on check-in my diners club was refused. Although my Australian Government Issued Diners club was good enough for a booking it was not good enough... More

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MercurePontianak, Manajer Hubungan Masyarakat at Mercure Pontianak, responded to this review

Dear Valuable Guest, Warm greeting from Mercure Pontianak Hotel, First of all I would like to express my special thanks for your time spare to write the comment on your experience during your stay at Mercure Pontianak. We believe that we have tried to apply our Brand standard as "MERCURE" is one of International Brand. To be compliance with the... More

Austin, Texas
1 review
4 of 5 stars Reviewed May 3, 2014

Often times this is the best hotel in Pontianak. However, you can't count on consistent quality. Frequently something is just off. The food used to be great; now it's a gamble. This last stay, the pool water was green with algae blooms and not safe to swim in. A pool is a great place to have some fun, but also... More

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MercurePontianak, Manajer Hubungan Masyarakat at Mercure Pontianak, responded to this review

Dear Valuable Guest, Warmest Greeting from Equator! Thank you for taking your time put review in Tripadvisor. We appreciate your input and for sure will check the pool and take immediately action related to your comment. We do apologize for un-convenience occur. We do hope we could serve you better in the near future. Kindly Regards, Moddy Sumayku PR Manager More

Manchester, United Kingdom
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed April 24, 2014

Clean and comfortable, great power shower, friendly staff, huge choice for breakfast! Right next to a big shopping mall with great food court! :-) Big and comfy beds, work area and coffee tray. Would return!

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MercurePontianak, Public Relations Manager at Mercure Pontianak, responded to this review

Dear Sudiyanti S. Greetings! Thank you for your time spent to write some comments regarding Mercure Pontianak. I have shared your feedback to all of team members. I believe by receiving positive comment from valued guest like you, we could always improve our services and product quality. We would be more than happy to welcoming you back to our Hotel... More

1 review
5 of 5 stars Reviewed April 20, 2014 via mobile

I put my first choice to Mercure Hotel when I come to Pontianak. It takes only one minute walking to the largest shopping center and about 15 minutes to Supadio Airport. If you come to Pontianak for business and leisure purposes, do not worry, you can access the government office, business center, and several tourism and culinary destinations easily. Besides,... More

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MercurePontianak, Public Relations Manager at Mercure Pontianak, responded to this review

Dear Valuable Guest, Greetings from Equator, Thank you for your time spent to write some comments regarding Mercure Pontianak. I have shared your feedback to all of team members. I believe by receiving positive comment from valued guest like you, we could always improve our services and product quality. Thank you again for staying and give us your feedback, have... More

Contributor
17 reviews 17 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed April 15, 2014

Stay for 4 days. Room is clean. Walking distance to a mall (cinema, shops, supermarket, arcade etc). Breakfast is okay. Staff is helpful. Free Wi-Fi but the connection is a bit slow. Will go back again.

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MercurePontianak, Public Relations Manager at Mercure Pontianak, responded to this review

Dear Valued Guest, Greetings from Equator. Thank you for giving us your valuable time to write a review regarding your stay in Mercure Pontianak. We commit to make all of our guests have a memorable stay in our Hotel, therefore we are more than happy to know that you had a pleasant stay with us. I will convey this compliments... More

Jakarta, Indonesia
Senior Contributor
25 reviews 25 reviews
25 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed March 25, 2014

The second time and experience has been positive. Room is spacious with energetic green wall and 32'LCD TV. Clean bed sheet and bathroom (power shower) with standard Mercure amenities. Couldn't fault the location as very close to the only mall in Pontianak. My compliment goes to the reception desk staffs as they were very helpful and accommodating your needs, to... More

Was this review helpful? Yes
MercurePontianak, Public Relations Manager at Mercure Pontianak, responded to this review

Dear Mr/Mrs Majuw On behalf of the management and General Manager of Mercure Pontianak Hotel, I would like to thank you for the compliment and recommendation, especially your time to share the experience in this website, and I hope our future guest can also experience the same as you. We are looking forward to welcome you again in the nearest... More

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Additional Information about Mercure Pontianak

Address: Jl. Jendral Ahmad Yani No. 91 | West Kalimantan, Pontianak 78124, Indonesia
Phone Number:
Location: Indonesia > Borneo > West Kalimantan > Pontianak
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Pontianak 4*
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Also Known As:
Mercure Pontianak Hotel Pontianak

49 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#1 Luxury Hotel in Pontianak #2 Best Value Hotel in Pontianak
Hotel Class
Official Description (provided by the hotel)
Mercure Pontianak will set a new standard for Services, Style and Comfort in West Kalimantan. Perfect location for business and leisure travel. It is just 15 minutes drive from Supadio Airport and right at the city centre. Adjacent to the Biggest Shopping Mall Complex in West Kalimantan, A Yani Mega Mall. Mercure Pontianak is the first International Hotel in town. ... more   less 
Number of rooms
178

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