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Novotel Balikpapan

4.0 of 5 JL Brigjen Ery Suparjan No 2, Balikpapan 76112, Indonesia
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Novotel Balikpapan
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Novotel Balikpapan
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214 reviews from our community

Traveler rating
    42
    104
    44
    15
    9
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26
20
23
131
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
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    (214)
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    (56)
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    (42)
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    (71)
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1 review
1 of 5 stars Reviewed 3 days ago NEW

the food was terrible not recommended. the taste, the restaurant, the food table for prassmanan there were no food at nine o'clock!!!!!.....overall not like the restaurant especially on breakfast!!! for room OK!

Review collected in partnership with this hotel

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Balikpapan_novotel, General Manager at Novotel Balikpapan, responded to this review

Dear Intan K., Warm Greetings from Novotel Balikpapan! We would like to start by thanking you for taking the time to write a review of Novotel Balikpapan on TripAdvisor. It is with sincere regret that we note your dissatisfaction with our food products. If you could contact us directly via dofb@novotelbalikpapan.com with the exact details, we will attend to the... More

Singapore
2 reviews
2 of 5 stars Reviewed 1 week ago

I was surprised by the declining service standard. 1. During check-in, the reception claimed to upgrade my room but a smoking room. I told her i need a non-smoking room, no need an upgrade. But she told me there was no more available rooms. When i insisted and only with the intervention of another staff that i got a room.... More

Review collected in partnership with this hotel

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Balikpapan_novotel, General Manager at Novotel Balikpapan, responded to this review

Dear thongsan, Warm Greetings from Novotel Balikpapan! Thank you for your valuable feedback. We have taken good note of your remarks for some of our facilities that need improving and we have already taken corrective action to ensure that we have to keep improving our services; we would like to offer you our sincerest apologies for failing to make your... More

Singapore, Singapore
Senior Contributor
42 reviews 42 reviews
23 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Last time this hotel was the best chosen in Balikpapan, now I changed my mind that the others are better. The location now is felt to far from restaurants and malls. May be this hotel must equipped with shuttle bus to malls or other interesting places. The services is felt decreased, may be beacuse I am not an accor advantage... More

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Balikpapan_novotel, General Manager at Novotel Balikpapan, responded to this review

Dear pulu n, Warm Greetings from Novotel Balikpapan! Thank you for choosingour hotel as your preferred accommodation in Balikpapan. We regret that our services did not meet your expectations. We have reviewed your experience and we are monitoring this carefully to ensure this does not happen again in the future. We hope this experience will not impair your trust in... More

1 review
5 of 5 stars Reviewed 2 weeks ago

Nice hotel... Great for the price.... Clean..and friendly.. Breakfast was average... We have meeting there. My friend left their IPad and mobile phone.. And the hotel crew who found them give it back.. We appreciated him.. Thanx

Review collected in partnership with this hotel

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Balikpapan_novotel, General Manager at Novotel Balikpapan, responded to this review

Dear Agnes K, Warm Greetings from Novotel Balikpapan! We would like to thank you for choosing our hotel as your accommodation choice during your visit and we sincerely appreciate you taking the time to give us your feedback. We are pleased to read that you had an enjoyable stay in our hotel. It is encouraging as our guest's satisfaction is... More

1 review
3 of 5 stars Reviewed 2 weeks ago

I stayed in Novotel Balikpapan on 4 - 6 November 2014. Novotel need to improve a cleanless room, wallpaper and Bathroom maintenance, Including elevator, only 2 small elevator from 3 are fungtioning and very crowded when all meeting participant finished. This is diferent when I was stayed in this hotel one year ago.

Review collected in partnership with this hotel

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Balikpapan_novotel, General Manager at Novotel Balikpapan, responded to this review

Dear Dance P, Warm Greetings from Novotel Balikpapan! Thank you for coming back to Novotel Balikpapan and post your valuable feedback on TripAdvisor. We truly appreciate your comment on the hotel condition. By this chance, we would like to inform you that we are now working on refreshing all the guest’s room. Thank you for have stayed with us and... More

Singapore, Singapore
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed there for 1 night , was given a room 313 . First impression was the hotel lacked in the maintenance .The aircon was not cold . The air was hard and noisy . On the other hand the hotel well located and siting on a hill . Good security in place and the breakfast was excellent . There were... More

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Balikpapan_novotel, General Manager at Novotel Balikpapan, responded to this review

Dear Empire27, Warm Greetings from Novotel Balikpapan! It has been our great pleasure to welcome you at Novotel Balikpapan and thank you for sharing your feelings about your stay with us. Thank you for bringing to our attention the problem you have encountered during your visit in our hotel. Your remark has been carefully noted and we can assure you... More

Jakarta, Indonesia
Contributor
20 reviews 20 reviews
13 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel has been around for many years. Although some area of the hotel need to be touched up, in general it is still a decent hotel. The beach front seafood restaurant is within walking distance, internet connection is good when I was there and food selection is pretty wide.

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Balikpapan_novotel, General Manager at Novotel Balikpapan, responded to this review

Dear Kizku, Warm Greetings from Novotel Balikpapan! We would like to thank you for always choosing our hotel as your accommodation choice during your regular stay in Balikpapan and for taking the time to post your comment on TripAdvisor. We are very pleased to read that you have had an enjoyable stay with us. It is gratifying to read that... More

Houston, Texas
Top Contributor
54 reviews 54 reviews
17 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Hotel: 3 restaurants all are pretty average but offer occasional buffets Swimming pool is kid friendly with a swim up bar/restaurant It is located near some shops and restaurants Spa: I got a message and it was decent for the price Room: The general features of the room are nice but has a worn out feeling. There is a window... More

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Balikpapan_novotel, General Manager at Novotel Balikpapan, responded to this review

Dear Tree95, Warm greetings from Novotel Balikpapan! We would like to thank you for choosing Novotel Balikpapan as your accommodation choice during your stay in Balikpapan. We take good note for your comment that needs improvement and we will do our utmost to improve that will enhance the guest experience. It is encouraging to hear your feedback as our guest’s... More

Bandung, Jawa Barat, Indonesia
2 reviews
5 of 5 stars Reviewed October 22, 2014

its my first time came to Novotel in Balikpapan. when first time i saw the room i was surprised because whe can see through the bathroom and its a unique experience.. dont worry about the location its in the center of the city.. what a pity i only stay for 1 night, hope letter i can came to this great... More

Review collected in partnership with this hotel

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Balikpapan_novotel, General Manager at Novotel Balikpapan, responded to this review

Dear Dadi N, Warm Greetings from Novotel Balikpapan! We would like to thank you for choosing our hotel as your preferred accommodation during your recent stay in Balikpapan. We are very pleased to read that you have an enjoyable stay with us. It is gratifying to know that you particularly value our hotel, room (especially for the bathroom design) and... More

1 review
4 of 5 stars Reviewed October 14, 2014

Breakfast : Good Room services : Average, not clean in the detail Location good, middle of city, you can see the sea from your room. Nice place only for 1-2 night, but not if you wanna stay for more than 3 days :)

Review collected in partnership with this hotel

Was this review helpful? Yes
Balikpapan_novotel, General Manager at Novotel Balikpapan, responded to this review

Dear Hasan S., Warm Greetings from Novotel Balikpapan! We would like to thank you for choosing our hotel as your preferred accommodation during your recent visit to Balikpapan. We are pleased to read that you had an enjoyable stay in our hotel. It is encouraging as our guest's satisfaction is our primary concern. It was certainly a pleasure for us... More

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Additional Information about Novotel Balikpapan

Address: JL Brigjen Ery Suparjan No 2, Balikpapan 76112, Indonesia
Phone Number:
Location: Indonesia > Borneo > East Kalimantan > Balikpapan
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Balikpapan 4*
Number of rooms: 198
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Also Known As:
Novotel Balikpapan Hotel Balikpapan
Balikpapan Novotel

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