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All 27 Balikpapan hotels

Novotel Balikpapan

4.0 of 5 Hotel   |   JL Brigjen Ery Suparjan No 2, Balikpapan 76112, Indonesia
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Ranked #5 of 27 hotels in Balikpapan
A recent review
3 of 5 stars reviewed 3 weeks ago
faozanrizal Berlin, Germany
  • Reviews (181)
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181 people have reviewed this hotel

Traveler rating
    38
    90
    36
    11
    6
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
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  • English first
  • French first
  • German first
  • Indonesian first
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  • Japanese first
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English first
Berlin, Germany
Top Contributor
319 reviews 319 reviews
43 hotel reviews
236 helpful votes 236 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The Hotel is located in the heart of Balikpapan, i would say because close to everywhere :p except mall hehehe, but you dont stay in Balik Papan for mall i guess. Walk 5 minutes to the beach from this hotel is the heaven of sea food :) back to this hotel, the room is ok its clean and good quality... More

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Balikpapan_novotel, General Manager at Novotel Balikpapan, responded to this review

Dear Valued Guest, Warm greetings from Novotel Balikpapan! We would like to thank you for choosing our hotel as your accommodation choice during your visit to Balikpapan. We sincerely appreciate you taking the time to give us your feedback and pleased to notice that you had an enjoyable stay in our hotel. It was certainly a pleasure for us to... More

Kuala Lumpur, Malaysia
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed June 26, 2014

The hotel was bright, clean and corporate enough for my needs. Efficient check in/out, a good looking bar on the first floor, great breakfast (French influence) and a nice lobby area for afternoon corporate meetings... The room was particularly modern and functional.

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Balikpapan_novotel, General Manager at Novotel Balikpapan, responded to this review

Dear Valued Guest, Warm greetings from Novotel Balikpapan! Thank you for sharing your feelings about your stay with us. We are most concerned with the satisfaction of our guests and your feedback is of great value to us. It allows us to ensure and improve the quality of service we want to offer our guests. We thank you for your... More

Singapore
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 22, 2014

I was so disappointed of this Novotel. The staffs is kind of the rough at the cafe store and they don't clear will in the room n bathroom. Have be staying Novotel all the Asia hotel. This the worst stay.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
Balikpapan_novotel, General Manager at Novotel Balikpapan, responded to this review

Dear Valued Guest, Warm greetings from Novotel Balikpapan! Thank you for taking the time to convey your comments and unfortunately your complaint about our services. We appreciate your concern, interest and the time taken to bring these matters to our attention. Rest assured that we will emphasize on training for the comfort of our future guests. We hope this experience... More

Tangerang, Indonesia
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 16, 2014

Having tried and stayed in almost all hotels in Balikpapan, I choose this hotel for my accommodation every time I visit Balikpapan. The staff, the room, the facilities, location which meet the stars hotel requirements, the foods...especially the breakfast menu that is varied and complete from local cuisine, oriental to western foods are available all the time, this is what... More

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Balikpapan_novotel, General Manager at Novotel Balikpapan, responded to this review

Dear Valued Guest, Warm greetings from Novotel Balikpapan! Thank you for choosing Novotel Balikpapan as your preferred accommodation during your visit to Balikpapan and for sharing your kind appreciation with us! We are delighted to read that you enjoyed your stay with us and particularly value our breakfast menu at Square Restaurant. It has been a pleasure for us to... More

Singapore, Singapore
1 review
1 of 5 stars Reviewed June 9, 2014

We stayed in the hotel 16-19 May 2014 for 3 nights. My room was nothing to complain about, it was a 4-star quality as the hotel is. But my parents' room at level 4 had a wet, chipped wall that is facing the bathroom because of water sipping out. Definitely not even a 3-star quality. On the night of our... More

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Balikpapan_novotel, General Manager at Novotel Balikpapan, responded to this review

Dear Valued Guest, Warm greetings from Novotel Balikpapan! Thank you for choosing Novotel Balikpapan as your preferred accommodation during your visit to Balikpapan and for taking the time to inform us regarding your stay with us. We have noted your comments about our services. Please accept our sincere apologies for the inconvenience caused. Rest assured that we will emphasize on... More

Brisbane, Australia
Top Contributor
134 reviews 134 reviews
39 hotel reviews
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed June 1, 2014

This hotel is in a good location in the downtown area of Balikpapan, near to shopping and restaurants. the hotel is large, clean and comfortable with good staff. It has good facilities also, a large pool looking out over the ocean, a good gym and good restaurants. note there is a dress code at breakfast, no thongs/flip flops allowed. It... More

Was this review helpful? Yes 1
Balikpapan_novotel, General Manager at Novotel Balikpapan, responded to this review

Dear Valued Guest, Warm greetings from Novotel Balikpapan! We would like to thank you for choosing to stay with us during your visit to Balikpapan. We are very pleased to read that you appreciated the room and facilities that we offered and enjoyed your visit in our hotel. It is always encouraging for us to learn that our guests are... More

Jakarta, Indonesia
Reviewer
4 reviews 4 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed May 27, 2014

Very grand lobby, a spectacular view, and breakfast is superb, they even serve jamu. Hotel staff are very helfull, i late for my plane schedule fortunately front desk staff inform to me a person that can help me in the airport and i was made it.

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Balikpapan_novotel, General Manager at Novotel Balikpapan, responded to this review

Dear Valued Guest, Warm greetings from Novotel Balikpapan! We would like to thank you for choosing Novotel Balikpapan as your preferred accommodation during your visit to Balikpapan. We are delighted to read that you had an enjoyable stay with us, and particularly value our hotel. It was certainly a pleasure for us to be at your service and we all... More

Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 21, 2014

I scheduled to have business meeting at Novotel-Balikpapan with 6 colleagues. We paid for five rooms for 7 person but reception told us that our rooms already occupied, however the problem was solved with few minutes argument with proof of payment in advance. Later in the morning another problem occurred, We only received 5 coupons breakfast for 7 guest. When... More

Was this review helpful? Yes 1
Balikpapan_novotel, General Manager at Novotel Balikpapan, responded to this review

Dear Valued Guest, Warm greetings from Novotel Balikpapan! It has been our great pleasure to welcome you at Novotel Balikpapan and thank you for sharing your feelings about your stay with us. We are very pleased that you appreciated our MICE facilities and the strategic location. It is with much regret we read about the unfortunate circumstance during your stay.... More

krung thep
Top Contributor
60 reviews 60 reviews
51 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed May 12, 2014

stayed here for 3 nights and was my first time here with novotel. i stayed at a different hotel previously and apart from the location, this place is quite private and relaxing. it is a stand alone hotel so u will need to travel by taxi to malls or walk out. 30mins drive from the airport. check in and out... More

Was this review helpful? Yes 1
Balikpapan_novotel, General Manager at Novotel Balikpapan, responded to this review

Dear Valued Guest, Warm greetings from Novotel Balikpapan! We would like to thank you for choosing our hotel as your accommodation choice during your visit to Balikpapan and we sincerely appreciate you taking the time to give us your feedback. We are delighted to learn that you had an excellent stay with us and particularly value our hotel. Your comments... More

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Additional Information about Novotel Balikpapan

Address: JL Brigjen Ery Suparjan No 2, Balikpapan 76112, Indonesia
Location: Indonesia > Borneo > East Kalimantan > Balikpapan
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Balikpapan 4*
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Also Known As:
Novotel Balikpapan Hotel Balikpapan
Balikpapan Novotel

90 photos of this hotel

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Bathroom (14)
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Room/suite (25)
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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style
#2 Luxury Hotel in Balikpapan
Hotel Class
Official Description (provided by the hotel)
The Novotel Balikpapan is a 5 star hotel located in the centre of Balikpapan. The ideal choice for business trips and holidays alike, the hotel features 198 rooms and offers a range of conference facilities. Enjoy a choice of two restaurants, relax witha drink in one of our three bars and unwind with our swimming pool and fitness centre. The Novotel Balikpapan is centrally located close to shops and the entertainment precinct. ... more   less 
Number of rooms
198

Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of Novotel Balikpapan and other travelers.
1 question

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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