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Novotel Balikpapan

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JL Brigjen Ery Suparjan No 2, Balikpapan 76112, Indonesia
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Novotel Balikpapan
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279 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
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2 reviews
4 of 5 stars Reviewed 5 days ago NEW

(+) Confortable room, include its bed and bath room, lucky to get sea view, good internet connection and the most important think, good attitude&hospitality. (-) lack of electricity hub, no splash in the closet

Review collected in partnership with this hotel

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Jakarta, Indonesia
1 review
2 of 5 stars Reviewed 1 week ago

4 things that I was very disappointed with Novotel Balikpapan on my last visit: 1. No slippers. Even when I asked for slippers, they didn't come. 2. The hairdryer didn't work. 3. Clogged drains in sink and bathtub. 4. Breakfast is not as good as before.

Review collected in partnership with this hotel

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Balikpapan_novotel, Front Office Manager at Novotel Balikpapan, responded to this review

Dear Kennard_Kwandy, Greetings from Novotel Balikpapan! We would like to thank you for choosing Novotel Balikpapan as your accommodation choice during your stay in Balikpapan. We take good note for your comment that needs improvement and we will do our utmost to improve that will enhance the guest experience. It is encouraging to hear your feedback as our guest’s satisfaction... More 

Travelers are raving about these Balikpapan hotels

Jakarta, Indonesia
Level Contributor
6 reviews
4 of 5 stars Reviewed 1 week ago

This hotel is strategically located in the middle of Balikpapan. Room is spacious and you could see the ocean from the hotel, depending which room you're in. Service is good and friendly staff. Breakfast menu have plenty of choices catering every taste buds.

Review collected in partnership with this hotel

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Balikpapan_novotel, Front Office Manager at Novotel Balikpapan, responded to this review

Dear Nugda, We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey... More 

Samarinda, Indonesia
Level Contributor
15 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

I stayed two nights at this hotel .Its take easy to reach location and the price is affordable. Room space is very comfortable and the cleanliness of the room pretty good . The service from this hotel is good with friendly staff . One thing I like here is the presentation of the breakfast is very varied and different in... More 

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Balikpapan_novotel, Front Office Manager at Novotel Balikpapan, responded to this review

Dear Yuliana Tandililing, We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique... More 

jakarta
1 review
4 of 5 stars Reviewed 3 weeks ago

Novotel is located in the center of Balikpapan city. Very nice hotel with big clean room, delicious breakfast and cool swimming pool. Near Balikpapan plaza and stores, easy to find food in hotel's surroundings.

Review collected in partnership with this hotel

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Balikpapan_novotel, Front Office Manager at Novotel Balikpapan, responded to this review

Dear Meitadjj, Warm Greetings from Novotel Balikpapan! Thank you for choosing our hotel as your preferred accommodation in Balikpapan. We was delighted to learn that you enjoy your stay at Novotel Balikpapan. It is through feedback such as yours that we able to maintain the quality of our products and service. We thank you for your patronage and hope we... More 

Jakarta
1 review
4 of 5 stars Reviewed 4 weeks ago

In general, this Novotel Balikpapan is good place to stay. The room is well arranged, comfortable. The hotel location is strategic and easy to walk around into some restaurants. The food menu, especially in the morning is nice and various enough. Some comment that related with the mprovement: Please make sure that all of the TV channel is always available,... More 

Review collected in partnership with this hotel

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Balikpapan_novotel, Front Office Manager at Novotel Balikpapan, responded to this review

Dear Mr. Sigit P. We are delighted to read that you are happy and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. We will also look into your comment regarding TV channel and doing some progress about it. Thank you... More 

Level Contributor
43 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed May 21, 2015 via mobile

Just a 1 night stay, but found the Novotel a very good option when in Balikpapan. Our kids enjoyed the pool and I could take in the great view while they played! Rooms were a good size (fit all 4 of us), and really clean. Large modern bath. Comfy bed. Ask for a water view... Close to the airport (taxis... More 

Was this review helpful? Yes
Balikpapan_novotel, Front Office Manager at Novotel Balikpapan, responded to this review

Dear Valueable Guest, We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 18, 2015

Nice hotel with the nice view big room and hospitality staff ...... Good performance music in a barbecue dinner ..... Various menu in breakfast in a big restaurant..... Small traditional shop in corner help you buy some souvenir.........

Was this review helpful? Yes 2
Balikpapan_novotel, Front Office Manager at Novotel Balikpapan, responded to this review
Google Translation

Terimakasih atas kunjungan Anda di Novotel Balikpapan dan telah meluangkan waktu Anda untuk membagikan pengalaman Anda di TripAdvisor. Bapak Poerbayu... More 

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