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Novotel Balikpapan

JL Brigjen Ery Suparjan No 2, Balikpapan 76112, Indonesia
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1 room 1 guest
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Novotel Balikpapan
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314 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Russian first
  • Any
English first
  • All months
    (314)
  • Mar-May only
    (84)
  • Jun-Aug only
    (89)
  • Sep-Nov only
    (75)
  • Dec-Feb only
    (66)
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Jakarta, Indonesia
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

last 3 years i am regular visitor of this hotel as per my observation this hotel need proper maintenance and re trained staff. bed and bathroom need to clean thoroughly.it is good property at good location. breakfast is good lot of variety and good taste. about IDR 700-800K per night (incl BF). about 20 min drive from airport taxi charge... More 

Was this review helpful? Yes
Balikpapan_novotel, Front Office Manager at Novotel Balikpapan, responded to this review

Dear Vijayant Pal, Greeting's from Novotel Balikpapan! Thank you for sharing your experience at TripAdvisor. We take good note for your comment that needs improvement and we will do our utmost to improve that will enhance the guest experience. It is encouraging to hear your feedback as our guest’s satisfaction is our top priority. We thank you very much for... More 

Level Contributor
11 reviews
7 hotel reviews
3 of 5 stars Reviewed 2 days ago NEW

Poor service standard for a five-star hotel. Procedure has not been informed well. Front office service are not helping. It is such an unfortunate, because Novotel in Balikpapan is promising for business reservation. Bad resolving conflict.

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Sydney, Australia
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel located in the city centre. I was on business trip for convention in this hotel. Room was clean & tidy The staff friendly & helpful. Breakfast was very good. great spa & good services. overall this hotel is one of the best in Balikpapan

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Balikpapan_novotel, Front Office Manager at Novotel Balikpapan, responded to this review

Dear Msgt97, We very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank... More 

Jakarta
1 review
3 of 5 stars Reviewed 2 weeks ago

i ve got internet very slow evry time i stay in Novotel Balikpapan. i need the acces for doing job and business. i have got to use my personal HP as a modem for doing mailing and browsing. i stayed august and july 2015. last time there is no NON-smoking room for me unless double bed.

Review collected in partnership with this hotel

Was this review helpful? Yes
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

the view to sea is great and the room is good. the standard room is big enough, and the bathtub is nice with good toiletries. too bad, i should for slippers (not by default). anw, the pool is great, but i think the water is not that great for you who likes swim at night. it has martha tilaar so... More 

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Balikpapan_novotel, Front Office Manager at Novotel Balikpapan, responded to this review

Dear Septine, We very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank... More 

Vancouver, Canada
Level Contributor
88 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Good sized room (I used Accor to get upgraded to a bigger room) otherwhise it's rather small. Strategic location in the middle of the city, walking distance to Ocean restaurant and Plaza Balikpapan (10-15 mins.). Good and tasty breakfast selection. Great gym equipments. A bit aged, but maintained well.

Was this review helpful? Yes
Balikpapan_novotel, Front Office Manager at Novotel Balikpapan, responded to this review

Dear Van007, Thank you for your review at TripAdvisor. We are very delighted to know that you have enjoy your stay while staying in our hotel. It is through feedback such as yours that we able to maintain the quality of our products and service. We thank you for your patronage and hope we will have the pleasure of serving... More 

Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I cannot believe how bad this Hotel is. i would rate it at 2 star if not worse. there is a total lack of interest by the staff to serve the Guests. obviously a very poorly motivated management and not lead at all. Towels are not changed. or not supplied at all. two nights back i got home late, no... More 

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Balikpapan_novotel, Front Office Manager at Novotel Balikpapan, responded to this review

Dear Jeff_expat, Allow me to apologize personally for your terrible experience. This is definately not Novotel Standard. We have taken the necessary action to prevent such things happening again. Thank you for sharing so that we can improve. Please feel free to contact me if you have plan to come again to Novotel Balikpapan, and I will ensure you will... More 

Travelers are raving about these Balikpapan hotels

Jakarta, Indonesia
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel is located in the hearth of Balikpapan city, located in the hilly area, the view of the ocean was excellent, especially looking from the swimming poll. You can find anything near to the hotel, shopping mall, culinary and some attraction spot. Breakfast was very good at this hotel, you can find various food, including some traditional food that... More 

Was this review helpful? Yes
Balikpapan_novotel, Front Office Manager at Novotel Balikpapan, responded to this review

Dear Mirza64, We very much appreciate for your sharing at TripAdvisor. We hope your next visit will be as pleasant as the previous one. Sincerely, Neil Gow General Manager More 

Buddina, Australia
Level Contributor
44 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We had 2 nights here in transit to Bali. The hotel was tops. The pool area was stunning and the meals fantastic especially the smorgasbord breakfast which included western and a full indonesian menu. Just 100m away was a night food market adjacent to a small public park. The fresh fruit smoothies there were fantastic, especially the avocado chocolate mix.... More 

Was this review helpful? Yes
Balikpapan_novotel, Front Office Manager at Novotel Balikpapan, responded to this review

Dear Irene_krajewska, We very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank... More 

Hong Kong, China
Level Contributor
76 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I write this review while I am still staying in the hotel. I am here for a week. In general, I find this should or could be a very good hotel because it is spacious with good staff, but just that refurbishment in different areas are much needed. 1. Location: Very good as it is only within 10 minute walk... More 

Was this review helpful? Yes
Balikpapan_novotel, Front Office Manager at Novotel Balikpapan, responded to this review

Dear Sambawalk2025, Greeting's from Novotel Balikpapan! Thank you for sharing your experience at TripAdvisor. We take good note for your comment that needs improvement and we will do our utmost to improve that will enhance the guest experience. It is encouraging to hear your feedback as our guest’s satisfaction is our top priority. We thank you very much for your... More 

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