We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 28 Balikpapan hotels

Novotel Balikpapan

4.0 of 5 Hotel   |   JL Brigjen Ery Suparjan No 2, Balikpapan 76112, Indonesia
Hotel website
Hotel amenities
Special Offer
Hot Deals!
Novotel Balikpapan
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Save Saved
You added Novotel Balikpapan to your Saves list
70%
Ranked #7 of 28 Hotels in Balikpapan
A recent review
3 of 5 stars reviewed yesterday
RaraBunga Makassar
Write a Review

195 reviews from our community

Traveler rating
    39
    95
    41
    13
    7
See reviews for
23
19
22
119
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Russian first
  • Any
English first
  • All months
    (195)
  • Mar-May only
    (57)
  • Jun-Aug only
    (42)
  • Sep-Nov only
    (51)
  • Dec-Feb only
    (45)
All months
Makassar
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed yesterday NEW

Stayed here for business purposes and did a very late check-in. Front desk staff is nice but not as efficient as i thought they would be. I asked for my wifi password twice till they gave me the correct one, don't really appreciate the way the reception talked over the phone. The room is spacious and the bed is nice.... More

Was this review helpful? Yes
Surabaya, Indonesia
Contributor
17 reviews 17 reviews
12 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 1 week ago

Novotel have a good location and swimming pool. The location also superb as near the city center. But they should put attention to the room cleaning as it's bad. My first room have many small cocroaches under the table, so I request a room change that time. So need a better QC of the room cleanliness. But the bed is... More

Was this review helpful? Yes 1
Balikpapan_novotel, General Manager at Novotel Balikpapan, responded to this review

Dear IrwanGunanto, Warm Greetings from Novotel Balikpapan! Thank you for choosing our hotel as your preferred accommodation during your visit to Balikpapan. We were very sorry to learn about the problem you encountered during your stay with us. We regret that the cleanliness in your room on your last visit did not meet your expectations. Your remark has been carefully... More

2 reviews
3 of 5 stars Reviewed 3 weeks ago

Staying there on the 2nd of sept , was given a deluxe suite room 525 ... Looks like the hotel is lack of QC and maintenance .... The air condition was making lot of noise and the blower control was not function well where insignificant different on the air flowing among low , med and high . The air still... More

Was this review helpful? Yes
Balikpapan_novotel, General Manager at Novotel Balikpapan, responded to this review

Dear eatinghobbiest, We sincerely appreciated you taking the time to inform us of your recent experience in Novotel Balikpapan. We fully understand your dissatisfaction on our facilities. Your experience certainly does not in any way represent the quality of standards we strive for, and indeed customarily maintain at Novotel Balikpapan. Please accept our deepest apologies for the inconvenience you were... More

jakarta
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

stay for only few days and not much things to do. breakfast have many choice and the taste is average. very wide lobby n restaurant area. card key cannot work as it looks unused. big room but looked fade away. the location near by bekapai park n across the park you can find some food corner by the beach, good... More

Was this review helpful? Yes
Balikpapan_novotel, General Manager at Novotel Balikpapan, responded to this review

Dear foefai, Warm Greetings from Novotel Balikpapan! We sincerely appreciate you taking the time to give your comment on TripAdvisor during your recent stay at Novotel Balikpapan. We are most concerned with the satisfaction of our guests and your feedback is of great value to us. It allows us to ensure and improve the quality of service we want to... More

Contributor
16 reviews 16 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 3 weeks ago

A short business trip brought me to Balikpapan & the local Novotel. All staff were friendly & helpful & all have a good level of English. My room, although clean, looked tired & bed sheets were marked as if from being caught in a washing machine rather than being dirty. This won't put me off staying again or recommending the... More

Was this review helpful? Yes
Balikpapan_novotel, General Manager at Novotel Balikpapan, responded to this review

Dear dubzbugz, Warmest Greetings from Novotel Balikpapan! We would like to thank you for choosing to stay with us during your recent visit to Balikpapan and for taking the time to share your appreciation with us. Your comments on the service provided by our staff are most gratifying and will be shared with the whole team. Our aim and intent... More

Bali
2 reviews
1 of 5 stars Reviewed 4 weeks ago

Warning to the wise: Think twice about booking functions here! Totally amateur sales staff that promise and then renege on their promises of training room allocations. My company has done the utmost to deal with the Sales Department, but it is hopeless. The General Manager is also very unsupportive. Disgusting business practices!

Was this review helpful? Yes
Balikpapan_novotel, General Manager at Novotel Balikpapan, responded to this review

Dear Valued Guest, Greetings from Novotel Balikpapan! We have taken your comments very seriously and realize how disappointed you are. We continue to improve our overall standards, especially in meetings. We have a very good reputation in the city and will ensure to keep it. Thank you. Best Regards, Management of Novotel Balikpapan More

Jakarta, Indonesia
Senior Contributor
37 reviews 37 reviews
13 hotel reviews
163 helpful votes 163 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Check in : The average timing of hotel check in that i personally can tolerate is 5 to 10 minutes. Novotel needs 15 minutes to check me in (as well as check out for husband's reservation) and the guy at the reservation desk seems all over the place. Room : Clean, quite spacious and comfortable. Accor standard as per usual.... More

Was this review helpful? Yes 3
Balikpapan_novotel, General Manager at Novotel Balikpapan, responded to this review

Dear Wini R., Warm Greetings from Novotel Balikpapan! It has been our great pleasure to welcome you at Novotel Balikpapan and thank you for sharing your feelings about your stay with us. It is with sincere regret that we note your dissatisfaction during your stay with us. We have carefully take note on several feedback from you regarding the food... More

Eunice, Louisiana
Contributor
19 reviews 19 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 25, 2014

We stayed here a year ago and the hotel is still nice. The room was clean, accept the curtain in the bathroom which did not stay down nor was clean. The star of this hotel is the breakfast buffet and Friday night BBQ beside the pool. The breakfast buffet has a huge selection and is fresh. We will return.

Was this review helpful? Yes
Balikpapan_novotel, General Manager at Novotel Balikpapan, responded to this review

Dear P F, Warm Greetings from Novotel Balikpapan! Thank you for choosing Novotel as your preferred accommodation in Balikpapan. We are very pleased to read that you enjoyed your visit in our hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday. Your comment on... More

Berlin, Germany
Top Contributor
337 reviews 337 reviews
43 hotel reviews
256 helpful votes 256 helpful votes
3 of 5 stars Reviewed July 30, 2014

The Hotel is located in the heart of Balikpapan, i would say because close to everywhere :p except mall hehehe, but you dont stay in Balik Papan for mall i guess. Walk 5 minutes to the beach from this hotel is the heaven of sea food :) back to this hotel, the room is ok its clean and good quality... More

Was this review helpful? Yes 1
Balikpapan_novotel, General Manager at Novotel Balikpapan, responded to this review

Dear Valued Guest, Warm greetings from Novotel Balikpapan! We would like to thank you for choosing our hotel as your accommodation choice during your visit to Balikpapan. We sincerely appreciate you taking the time to give us your feedback and pleased to notice that you had an enjoyable stay in our hotel. It was certainly a pleasure for us to... More

Do you own or manage Novotel Balikpapan?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Novotel Balikpapan? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Novotel Balikpapan

Address: JL Brigjen Ery Suparjan No 2, Balikpapan 76112, Indonesia
Phone Number:
Location: Indonesia > Borneo > East Kalimantan > Balikpapan
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Balikpapan 4*
Number of rooms: 198
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Travelocity, Hotels.com, Agoda, Venere, Odigeo and ACCOR so you can book your Novotel Balikpapan reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Balikpapan Hotel Balikpapan
Balikpapan Novotel

105 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (81)
Viewed
Hotel & grounds (9)
Viewed
Dining (5)
Viewed
Pool/beach area (8)
Viewed
View from room (8)
Viewed
Bathroom (14)
Viewed
Room/suite (25)
Viewed
Family/play areas (1)
Viewed
Other (11)

Management photos: Courtesy of the property manager

Viewed
All management photos (25)
Viewed
Room/suite (6)
Viewed
Hotel & grounds (4)
Viewed
Dining (2)
Viewed
Other (13)
Hotels you might also like...
Check In Check Out
Price Your Stay

Near Novotel Balikpapan

Enlarge Map
Top-rated Restaurants Nearby
No photo provided
Solaria
Indonesian
Top-rated Attractions Nearby