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Novotel Balikpapan

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JL Brigjen Ery Suparjan No 2, Balikpapan 76112, Indonesia
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Novotel Balikpapan
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Novotel Balikpapan
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245 reviews from our community

Traveler rating
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    52
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150
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
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Indonesia
1 review
4 of 5 stars Reviewed 6 days ago NEW

Hotel is fine, located in strategic area. But, similar to my last visit and comment the hotel needs to take serious actions against cockroaches. Complete Hotel ammenities should be there and ready, not upon request. Breakfast was excellent...

Review collected in partnership with this hotel

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Balikpapan_novotel, General Manager at Novotel Balikpapan, responded to this review

Dear Zaenal, Thank you for your continued support. We have doubled our pest control personal and in process of eliminating pests. For your information due to Accor worldwide new amenities standards in our hotel, additional will remain on request. Thank you for the compliment on our breakfast, and hope to see you soon. Warm regards, Neil GOW More 

Perth, Australia
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 1 week ago

For a growing oil and gas hub, this place is ok. We were upgraded to junior suites in smoking areas (which wreaks of cigarettes in the hallways but not in the room). Breakfast is ample - with all the general buffet foods. Overall serves the needs of a business traveller.

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Balikpapan_novotel, General Manager at Novotel Balikpapan, responded to this review

Dear pandahunter, Warm Greetings from Novotel Balikpapan! Thank you for choosing our hotel as your preferred accommodation in Balikpapan. We was delighted to learn that you enjoy your stay at Novotel Balikpapan. It is through feedback such as yours that we able to maintain the quality of our products and service. We thank you for your patronage and hope we... More 

Top Contributor
53 reviews 53 reviews
19 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

For a short stay like business travellers, this hotel was okay. Professional staff who can assist you was a plus point but the room was a bit cramped. You can easily walk accross the street to find the good and nice resto on the beach. Overall, the hotel was just adequate and nothing special.

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Balikpapan_novotel, General Manager at Novotel Balikpapan, responded to this review

Dear Candy S., Warm Greetings from Novotel Balikpapan! We would like to thank you for staying with us and for taking the time to post your comment on TripAdvisor. We are delighted to learn that you had an enjoyable stay in our hotel. We are very pleased to learn that you appreciate our strategic location and the professionalism of our... More 

Singapore, Singapore
Contributor
12 reviews 12 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Nice hotel in Balikpapan... I went there only one time and attempted to go back few times more but always fully booked. Very clean, good WiFi signal and good food. Near to the airport. Nice place to go with your family and for business purposes

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Balikpapan_novotel, General Manager at Novotel Balikpapan, responded to this review

Dear DBadalucco, Warm Greetings from Novotel Balikpapan! We would like to thank you for choosing our hotel as your accommodation choice during your recent stay in Balikpapan. We are delighted to learn that you had an excellent stay with us and that you particularly value our hotel. We are most concerned with the satisfaction of our guests and your comments... More 

Jakarta, Indonesia
1 review
4 of 5 stars Reviewed 4 weeks ago

Overall the Novotel Balikpapan is good, however management hotel need to concern some equipment that getting old and maintain as well such as Elevator and AC in room 702 (Last visit) too hot even i always turn on the AC all day..

Review collected in partnership with this hotel

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Balikpapan_novotel, General Manager at Novotel Balikpapan, responded to this review

Dear Johanfield, Warm Greetings from Novotel Balikpapan! We have taken note of your kind feedback and we would like to offer you our sincerest apologies regarding your experience in our hotel. We take good note of your comments regarding the air conditioner at your room that was not up to your expectation. Please rest assured that we have taken corrective... More 

Singapore, null, Singapore
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The hotel is conveniently located about 20 minutes from the airport in the center of town. Base business hotel, 3 star in rating at best. The bed and room was clean, seeing a few cockroaches in the room doesn't give you great comfort. The pillows also hard. The breakfast is not a lavish spread, the coffee seems like it has... More 

Review collected in partnership with this hotel

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Balikpapan_novotel, General Manager at Novotel Balikpapan, responded to this review

Dear OD888, Greetings from Novotel Balikpapan! Thank you for choosing Novotel Balikpapan as your preferred accommodation in Balikpapan. Your comments are well received with sincere thanks from all of us here in our hotel as we believe that with constructive feedback such as yours we will improve our service. We take good note for your comment about the variety of... More 

Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed February 17, 2015

I like the valet service and customer handling was very good, the food is delicious, and the room were comfortable, but sadly the bath tube drain that couldn't get the water drained fast, but the design and view are remarkable, suits to couples that need to get some romantic holiday.

Review collected in partnership with this hotel

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Balikpapan_novotel, General Manager at Novotel Balikpapan, responded to this review

Dear Charlie C., Warm Greetings from Novotel Balikpapan! We would like to thank you for staying with us and for taking the time to post your comment on TripAdvisor. We are delighted to read that you enjoy your stay and your particular comments about service provided by our staff , food and room are most gratifying and we will share... More 

Jakarta, Indonesia
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 16, 2015

i stayed at this hotel more than once and its always lovely. clean room, super bath tub, and warm staffs. i also have a breakfast here. and so tasty with various food. definitely will be back very soon.

Review collected in partnership with this hotel

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Balikpapan_novotel, General Manager at Novotel Balikpapan, responded to this review

Dear Zaki Achmad Z, Greetings from Novotel Balikpapan! Thank you for choosing our hotel as your preferred accommodation in Balikpapan. We are delighted to learn that you had an excellent stay with us and that you particularly value our hotel. We are most concerned with the satisfaction of our guests and your comments are of great value to us. We... More 

1 review
4 of 5 stars Reviewed February 16, 2015

Overall the hotel is very good. Their room, services, staff and offcourse the breakfast is good. Please ensure that you get the non smooking room, so i hope the hotel will reserve more floor as non smooking area. Recommended for businesss traveller.

Review collected in partnership with this hotel

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Balikpapan_novotel, General Manager at Novotel Balikpapan, responded to this review

Dear Damaradi W, Warm Greetings from Novotel Balikpapan! We would like to thank you for choosing our hotel as your accommodation choice during your visit to Balikpapan and for taking the time to post your comment on TripAdvisor. We are pleased to read that you had an enjoyable stay in our hotel, your comments on the room, services, staff and... More 

Jakarta, Indonesia
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed January 30, 2015

hotel is fine, however there are lots of cockroaches in the room on the tv table, should have done pest control in a regular manner. My boss and other colleagues also complained about the same thing regarding these cockroaches. T he laundry service is lousy as i tick "one day service", however i have to rang the customer service to... More 

Review collected in partnership with this hotel

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Balikpapan_novotel, General Manager at Novotel Balikpapan, responded to this review

Dear wildyw, Warm greetings from Novotel Balikpapan! We would like to thank you for choosing our hotel as your accommodation choice during your visit to Balikpapan and we sincerely appreciate you taking the time to give us your feedback. Your remark has been carefully noted and we can assure you that the necessary steps have been taken to provide the... More 

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