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Novotel Balikpapan

4.0 of 5 JL Brigjen Ery Suparjan No 2, Balikpapan 76112, Indonesia
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Novotel Balikpapan
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Novotel Balikpapan
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231 reviews from our community

Traveler rating
    46
    109
    48
    17
    11
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Jakarta, Indonesia
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed yesterday NEW

hotel is fine, however there are lots of cockroaches in the room on the tv table, should have done pest control in a regular manner. My boss and other colleagues also complained about the same thing regarding these cockroaches. T he laundry service is lousy as i tick "one day service", however i have to rang the customer service to... More 

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Contributor
12 reviews 12 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

First. I think the price was suitable with the great room. As usual novotel serves good service :)) Second. It has so many yummy food for breakfast. Third. Unfortunatelly i didn't swim in that place bcz of some reason. Just seeing it, i know that it will be awesome because we can see Balikpapan city while swimming because the swimming... More 

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1 review
4 of 5 stars Reviewed 6 days ago NEW

Over all the hotel atmosphere and the service is good . This has to be continued and where ever necessary can further improve for bringing up the Present standard.I wish the staff and the management all the very best.

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Balikpapan_novotel, General Manager at Novotel Balikpapan, responded to this review

Dear Rama K., Warm Greetings from Novotel Balikpapan! We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. We thank you very much for your patronage and look forward to... More 

1 review
5 of 5 stars Reviewed 6 days ago NEW via mobile

Overall I am very satisfied with the service and the quality of the hotel. The breakfast is nice, and the hotel facilities are good as well. The price is quite good, but might be good to adjust during low season. Will stay here everytime I go to Balikpapan.

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Balikpapan_novotel, General Manager at Novotel Balikpapan, responded to this review

Dear EduardoGonzales, Warm Greetings from Novotel Balikpapan! We would like to thank you for staying with us and for taking the time to post your comment on TripAdvisor. We are delighted to learn that you had an enjoyable stay in our hotel; your comments facilities, breakfast menu and the price are most gratifying and we will share them with the... More 

Samarinda, Indonesia
1 review
5 of 5 stars Reviewed 1 week ago

very comfortable hotel for a vacation, either as a couple or family. excellent for leisure or business. a strategic location close to all public facilities. view of the beach and the city in each room. Enjoy your holiday

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Balikpapan_novotel, General Manager at Novotel Balikpapan, responded to this review

Dear Just79, Warm Greetings from Novotel Balikpapan! We would like to thank you for choosing to stay with us during your visit to Balikpapan and for sharing your appreciation with us. We are delighted to learn that you had an excellent stay with us and particularly value our hotel. It was certainly a pleasure for us to be at your... More 

Tangerang, Indonesia
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

I stay at this hotel mainly for sleep over night after a days work. But every time I come to this hotel - my company always put me here. I can always found cockroach lurking around in the bathroom area. Although they're small, but it is unacceptable to have a pest in the hotel. Since everytime I got here I... More 

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Balikpapan_novotel, Manager at Novotel Balikpapan, responded to this review

Dear Faisal H., Warm Greetings from Novotel Balikpapan! We would like to thank you for choosing our hotel as your accommodation choice every time you come to Balikpapan. We appreciate your concern, interest and the time taken to bring these matters to our attention. Your feedback are extremely valuable to us as it helps us improve the quality of our... More 

Surabaya, Indonesia
1 review
4 of 5 stars Reviewed 3 weeks ago

Overall quality is just OK but staff friendliness and service are great. Had an accident in the room and was sent to near-by hospital for medical attention immediately by the manager on duty. Personal attention by the manager continued subsequently until check out. Sincere thanks to the manager and staff.

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Balikpapan_novotel, General Manager at Novotel Balikpapan, responded to this review

Dear sunnycss, Warm Greetings from Novotel Balikpapan! We would like to thank you for choosing our hotel as your accommodation choice during your recent stay in Balikpapan and for taking the time to post your comment on TripAdvisor. We are delighted to hear that you enjoyed our hotel and that you were very pleased with the attitude of our staff... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

I choose this hotel for my family trip since Dec 30th 2014 untill Jan 4th 2015. We'd like to have New Year celebration and our parents anniversary. Regarding to the tittle about how bad the service for the all staff are such as start when I want to check in, the respond of reservation staffs and receptionists are so slowly.... More 

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Balikpapan_novotel, General Manager at Novotel Balikpapan, responded to this review

Dear Elsa P., Warm Greetings from Novotel Balikpapan! We really appreciate you for taking the time to give us your feedback. It is with much regret we read about the unfortunate circumstances of your recent stay at our hotel. The experience you described causes us deep concern. It doesn't represent the quality of service we strive for at our hotel.... More 

Perth
Contributor
18 reviews 18 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The hotel is pretty well serviced however there is not a huge security prescence for an Indonesian city. The people there are great and friendly and the service was appropriate. The hotel room i stayed in did not have a great view but it was of decent size and clean. The doormans name is Ahmat and he is a great... More 

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Balikpapan_novotel, General Manager at Novotel Balikpapan, responded to this review

Dear Mick H, Warm Greetings from Novotel Balikpapan! We would like to thank you for choosing to stay with us during your recent visit to Balikpapan and for taking the time to share your appreciation with us. Your comments on the facilities and service provided by our hotel are most gratifying. Your kind words have been passed on to our... More 

Bandung, Indonesia
Reviewer
3 reviews 3 reviews
3 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed 4 weeks ago

It's not my hotel of choice in town actually. Unfortunately, many times I have to attend long meeting in this place and nearby accommodations are full. First of all, be careful of the star rating, as Accor chain put 4 star label (as any other Novotel in the world), but somehow the hotel manage to get local certificate of 5... More 

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Balikpapan_novotel, General Manager at Novotel Balikpapan, responded to this review

Dear EgiGhifari, Warm Greetings form Novotel Balikpapan! It has been our great pleasure to welcome you at Novotel Balikpapan and thank you for sharing your feelings about your stay with us. Please accept our sincere apologies for our lapse in service during your stay in our hotel. Rest assured that your comments has been shared and we have taking action... More 

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Additional Information about Novotel Balikpapan

Address: JL Brigjen Ery Suparjan No 2, Balikpapan 76112, Indonesia
Phone Number:
Location: Indonesia > Borneo > East Kalimantan > Balikpapan
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Balikpapan 4*
Number of rooms: 198
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Also Known As:
Novotel Balikpapan Hotel Balikpapan
Balikpapan Novotel
Hotel Style:
#4 Luxury Hotel in Balikpapan

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