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Novotel Balikpapan

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JL Brigjen Ery Suparjan No 2, Balikpapan 76112, Indonesia
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Novotel Balikpapan
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Novotel Balikpapan
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296 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Russian first
  • Any
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  • All months
    (296)
  • Mar-May only
    (84)
  • Jun-Aug only
    (73)
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Balikpapan, Indonesia
3 of 5 stars Reviewed 6 days ago NEW

need to improve restaurant service..it was late about 9pm..due to late flight..but no reason to being slow..waited almost 45 mins for food to be served..room a little dirty..a/c thermostat faulty..comforter looks dirty...expect better from Novotel..especially under the Accor group of hotel..

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Balikpapan_novotel, Front Office Manager at Novotel Balikpapan, responded to this review

Dear wh15, Greetings from Novotel Balikpapan! We would like to thank you for choosing Novotel Balikpapan as your accommodation choice during your stay in Balikpapan. We take good note for your comment that needs improvement and we will do our utmost to improve that will enhance the guest experience. It is encouraging to hear your feedback as our guest’s satisfaction... More 

Balikpapan, Indonesia
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We traveled as family (me, my wife and my lovely 7 months old baby) on 25th July 2015, when my wife was having a birthday celebration. She redeemed a hotel voucher from one of known travel website for a room only stay. I felt that was a good idea since we travel a long way. My little baby should deserve... More 

Was this review helpful? Yes 1
Balikpapan_novotel, Front Office Manager at Novotel Balikpapan, responded to this review

Dear Mr. Pradika M, Allow me to apologize personally for your terrible experience, this is definately not Novotel Standrad. I have share your comment to department concern for their review & improvement to the future. I have taken necessary action also for my Front Office Staff by giving them more knowledge & intensive training to prevent such things happening again.... More 

Singapore, Singapore
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

It stayed in Novotel Balikpapan for 2 nights from 22 to 24 June 2015. It was actually my 2nd time in this hotel. Overall, the experience was good and pleasant. The hotel personnel were friendly, the breakfast buffet was good and since my stay was purely for business it did not really matter that the hotel was not too close... More 

Review collected in partnership with this hotel

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Balikpapan_novotel, Front Office Manager at Novotel Balikpapan, responded to this review

Dear Quidet N. Greetings from Novotel Balikpapan! We would like to thank you for choosing Novotel Balikpapan as your accommodation choice during your stay in Balikpapan. We take good note for your comment that needs improvement and we will do our utmost to improve that will enhance the guest experience. It is encouraging to hear your feedback as our guest’s... More 

Banjarmasin, Indonesia
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

After spending 4 Night at Ibis Balikpapan. I decided to move to this hotel, since this hotel just next to Ibis Balikpapan. When I checked-in at this hotel, I got welcome drink and I enjoyed it the lounge of this hotel. The lobby was quite wideThe check-in process was smooth. Mrs Henny and Mrs Sendy who were in charge at... More 

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Balikpapan_novotel, Front Office Manager at Novotel Balikpapan, responded to this review

"Greeting's from Novotel Balikpapan" Dear Juju_Anwar, We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your compliment also to 2 of my staffs since it is... More 

balikpapan
1 review
3 of 5 stars Reviewed 3 weeks ago

Need to improve for the taste of food due to the taste a bit different between in the restaurant and breakfast/sahur. Please more helpful to keep customer's stuff while left in the room. Thanks heaps.

Review collected in partnership with this hotel

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Balikpapan_novotel, Front Office Manager at Novotel Balikpapan, responded to this review

Dear Ivoni_2803, Greetings from Novotel Balikpapan! We would like to thank you for choosing Novotel Balikpapan as your accommodation choice during your stay in Balikpapan. We take good note for your comment that needs improvement and we will do our utmost to improve that will enhance the guest experience. It is encouraging to hear your feedback as our guest’s satisfaction... More 

Level Contributor
91 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The breakfast rather expensive and not good. But I like their local herb juice which I never saw at other hotel before. Pool side with bar and with very nice view. Hotel room is up to standard with very good amenities. Parking is available. There is a dwarf working as valet.

Was this review helpful? Yes 1
Balikpapan_novotel, Front Office Manager at Novotel Balikpapan, responded to this review

Dear Loi L, Greetings from Novotel Balikpapan! We would like to thank you for choosing Novotel Balikpapan as your accommodation choice during your stay in Balikpapan. We take good note for your comment that needs improvement and we will do our utmost to improve that will enhance the guest experience. It is encouraging to hear your feedback as our guest’s... More 

California
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Overall my visit was quite good. The upstairs restuarant was very limited but the downstairs buffet was quite good. The gym was more than adequate but a bit crowded and the music was way too loud. Good security and very good staff. Price was also quite good.

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Balikpapan_novotel, Front Office Manager at Novotel Balikpapan, responded to this review

Dear BBAT California, "Warm Greetings from Novotel Balikpapan" Thank you for sharing your feedback at TripAdvisor. We was delighted to learn that you enjoy your stay at Novotel Balikpapan. It is through feedback such as yours that we able to maintain the quality of our products and service. We thank you for your patronage and hope we will have the... More 

Ulaanbaatar
1 review
4 of 5 stars Reviewed 3 weeks ago

I had a very short, but very good stay in Balilpapan Novotel. The area around is very nice und the Balikpapan plaze is very close in a walking distanz of around 10 min. The Sky bar is also close to the Novotel! Regards

Review collected in partnership with this hotel

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Balikpapan_novotel, Front Office Manager at Novotel Balikpapan, responded to this review

Dear Arif P, Warm Greetings from Novotel Balikpapan! Thank you for choosing our hotel as your preferred accommodation in Balikpapan. We was delighted to learn that you enjoy your stay at Novotel Balikpapan. It is through feedback such as yours that we able to maintain the quality of our products and service. We thank you for your patronage and hope... More 

2 reviews
4 of 5 stars Reviewed 4 weeks ago

(+) Confortable room, include its bed and bath room, lucky to get sea view, good internet connection and the most important think, good attitude&hospitality. (-) lack of electricity hub, no splash in the closet

Review collected in partnership with this hotel

Was this review helpful? Yes
Balikpapan_novotel, Front Office Manager at Novotel Balikpapan, responded to this review

Dear Arif P, Warm Greetings from Novotel Balikpapan! Thank you for choosing our hotel as your preferred accommodation in Balikpapan. We was delighted to learn that you enjoy your stay at Novotel Balikpapan. It is through feedback such as yours that we able to maintain the quality of our products and service. We thank you for your patronage and hope... More 

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