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All 28 Balikpapan hotels

Novotel Balikpapan

4.0 of 5 Hotel   |   JL Brigjen Ery Suparjan No 2, Balikpapan 76112, Indonesia
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Ranked #8 of 28 Hotels in Balikpapan
A recent review
3 of 5 stars reviewed 1 week ago
eatinghobbiest
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191 reviews from our community

Traveler rating
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    12
    7
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
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English first
2 reviews
3 of 5 stars Reviewed 1 week ago

Staying there on the 2nd of sept , was given a deluxe suite room 525 ... Looks like the hotel is lack of QC and maintenance .... The air condition was making lot of noise and the blower control was not function well where insignificant different on the air flowing among low , med and high . The air still... More

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jakarta
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

stay for only few days and not much things to do. breakfast have many choice and the taste is average. very wide lobby n restaurant area. card key cannot work as it looks unused. big room but looked fade away. the location near by bekapai park n across the park you can find some food corner by the beach, good... More

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Contributor
16 reviews 16 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

A short business trip brought me to Balikpapan & the local Novotel. All staff were friendly & helpful & all have a good level of English. My room, although clean, looked tired & bed sheets were marked as if from being caught in a washing machine rather than being dirty. This won't put me off staying again or recommending the... More

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Bali
2 reviews
1 of 5 stars Reviewed 2 weeks ago

Warning to the wise: Think twice about booking functions here! Totally amateur sales staff that promise and then renege on their promises of training room allocations. My company has done the utmost to deal with the Sales Department, but it is hopeless. The General Manager is also very unsupportive. Disgusting business practices!

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Balikpapan_novotel, General Manager at Novotel Balikpapan, responded to this review

Dear Valued Guest, Greetings from Novotel Balikpapan! We have taken your comments very seriously and realize how disappointed you are. We continue to improve our overall standards, especially in meetings. We have a very good reputation in the city and will ensure to keep it. Thank you. Best Regards, Management of Novotel Balikpapan More

Jakarta, Indonesia
Senior Contributor
34 reviews 34 reviews
12 hotel reviews
146 helpful votes 146 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Check in : The average timing of hotel check in that i personally can tolerate is 5 to 10 minutes. Novotel needs 15 minutes to check me in (as well as check out for husband's reservation) and the guy at the reservation desk seems all over the place. Room : Clean, quite spacious and comfortable. Accor standard as per usual.... More

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Eunice, Louisiana
Contributor
18 reviews 18 reviews
9 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

We stayed here a year ago and the hotel is still nice. The room was clean, accept the curtain in the bathroom which did not stay down nor was clean. The star of this hotel is the breakfast buffet and Friday night BBQ beside the pool. The breakfast buffet has a huge selection and is fresh. We will return.

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Berlin, Germany
Top Contributor
337 reviews 337 reviews
43 hotel reviews
251 helpful votes 251 helpful votes
3 of 5 stars Reviewed July 30, 2014

The Hotel is located in the heart of Balikpapan, i would say because close to everywhere :p except mall hehehe, but you dont stay in Balik Papan for mall i guess. Walk 5 minutes to the beach from this hotel is the heaven of sea food :) back to this hotel, the room is ok its clean and good quality... More

Was this review helpful? Yes 1
Balikpapan_novotel, General Manager at Novotel Balikpapan, responded to this review

Dear Valued Guest, Warm greetings from Novotel Balikpapan! We would like to thank you for choosing our hotel as your accommodation choice during your visit to Balikpapan. We sincerely appreciate you taking the time to give us your feedback and pleased to notice that you had an enjoyable stay in our hotel. It was certainly a pleasure for us to... More

Kuala Lumpur, Malaysia
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed June 26, 2014

The hotel was bright, clean and corporate enough for my needs. Efficient check in/out, a good looking bar on the first floor, great breakfast (French influence) and a nice lobby area for afternoon corporate meetings... The room was particularly modern and functional.

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Balikpapan_novotel, General Manager at Novotel Balikpapan, responded to this review

Dear Valued Guest, Warm greetings from Novotel Balikpapan! Thank you for sharing your feelings about your stay with us. We are most concerned with the satisfaction of our guests and your feedback is of great value to us. It allows us to ensure and improve the quality of service we want to offer our guests. We thank you for your... More

Singapore
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 22, 2014

I was so disappointed of this Novotel. The staffs is kind of the rough at the cafe store and they don't clear will in the room n bathroom. Have be staying Novotel all the Asia hotel. This the worst stay.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
Balikpapan_novotel, General Manager at Novotel Balikpapan, responded to this review

Dear Valued Guest, Warm greetings from Novotel Balikpapan! Thank you for taking the time to convey your comments and unfortunately your complaint about our services. We appreciate your concern, interest and the time taken to bring these matters to our attention. Rest assured that we will emphasize on training for the comfort of our future guests. We hope this experience... More

Tangerang, Indonesia
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 16, 2014

Having tried and stayed in almost all hotels in Balikpapan, I choose this hotel for my accommodation every time I visit Balikpapan. The staff, the room, the facilities, location which meet the stars hotel requirements, the foods...especially the breakfast menu that is varied and complete from local cuisine, oriental to western foods are available all the time, this is what... More

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Balikpapan_novotel, General Manager at Novotel Balikpapan, responded to this review

Dear Valued Guest, Warm greetings from Novotel Balikpapan! Thank you for choosing Novotel Balikpapan as your preferred accommodation during your visit to Balikpapan and for sharing your kind appreciation with us! We are delighted to read that you enjoyed your stay with us and particularly value our breakfast menu at Square Restaurant. It has been a pleasure for us to... More

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Additional Information about Novotel Balikpapan

Address: JL Brigjen Ery Suparjan No 2, Balikpapan 76112, Indonesia
Phone Number:
Location: Indonesia > Borneo > East Kalimantan > Balikpapan
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Balikpapan 4*
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Also Known As:
Novotel Balikpapan Hotel Balikpapan
Balikpapan Novotel

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