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Novotel Balikpapan

Hotel website
JL Brigjen Ery Suparjan No 2, Balikpapan 76112, Indonesia
Best prices for: 1 room 1 guest
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Novotel Balikpapan
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Novotel Balikpapan
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265 reviews from our community

Traveler rating
    52
    128
    54
    18
    13
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37
25
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160
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
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    (42)
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    (73)
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    (66)
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Senior Contributor
41 reviews 41 reviews
24 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

Just a 1 night stay, but found the Novotel a very good option when in Balikpapan. Our kids enjoyed the pool and I could take in the great view while they played! Rooms were a good size (fit all 4 of us), and really clean. Large modern bath. Comfy bed. Ask for a water view... Close to the airport (taxis... More 

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Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Nice hotel with the nice view big room and hospitality staff ...... Good performance music in a barbecue dinner ..... Various menu in breakfast in a big restaurant..... Small traditional shop in corner help you buy some souvenir.........

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Nunukan Island, Maratua, Indonesia
Contributor
11 reviews 11 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Quite often I have to stay in Balikpapan. I tried out a few Hotels already but if I have to go there again, I will choose Novotel. It is in walking distance to Plaza shopping mall and some of the best Restaurants in town. Ask for a room with sea view. The restaurant is good value as well since they... More 

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Balikpapan_novotel, General Manager at Novotel Balikpapan, responded to this review

Thank you for your comments which will help us to improve and also for the positive points which i shall share with the team. More 

1 review
3 of 5 stars Reviewed 3 weeks ago

Good hotel recommended for Out Java but need newer renovation and more variant menus and seafood for satisfier dinner. Many variant class hotels are build in this town but difference style with exclusive pool is recomended for new guest.

Review collected in partnership with this hotel

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Balikpapan_novotel, Front Office Manager at Novotel Balikpapan, responded to this review

Dear Wahyuni, Thank you for choosing Novotel Balikpapan as your preferred accomodation. We thank you for your review about our hotel. Satisfaction of our guest will always make us happy & guest feedback will always be our motivation to give better. Wish to welcome you back in the near future. The Management More 

New Delhi, India
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Rooms are comfortable with good service. Hotel is having well equipped gym. For vegetarians, choice is limited but nearby (walking distance) there is good restaurant (Ocean's Resto) with Indian cuisine..... and sea food,,,,

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Balikpapan_novotel, Front Office Manager at Novotel Balikpapan, responded to this review

Dear Naveenrungta, Warm Greetings from Novotel Balikpapan! Thank you for choosing our hotel as your preferred accommodation in Balikpapan. We was delighted to learn that you enjoy your stay at Novotel Balikpapan. It is through feedback such as yours that we able to maintain the quality of our products and service. We thank you for your patronage and hope we... More 

London, United Kingdom
Top Contributor
95 reviews 95 reviews
26 hotel reviews
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Staff were keen to be helpful at this hotel however, they just did not have the capabilities to manage simple requests. It was always a confusion or misunderstanding which got to be frustrating in the end. Would prefer if staff just told you upfront if there is an issue, like our room not being ready on time, than beat around... More 

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Balikpapan_novotel, General Manager at Novotel Balikpapan, responded to this review

Dear SB, Allow me to apologize personally for your experience. I have taken the necessary action to prevent such things happening again. Thank you for sharing so that we can improve. Please feel free to contact me for your next visit, which we will ensure has a much better feeling. Thank you for helping us to improve. Neil Gow General... More 

2 reviews
5 of 5 stars Reviewed 4 weeks ago

Cozy and romantic hotel nearby beach and other entertainment such as karaoke. easy to reach and most prestigious hotel in my opinion. Specially when we want to eat in famous restaurant in Balikpapan such as Ocean. It only 15 minute to reach Airport, around 10 minute to Plaza.

Review collected in partnership with this hotel

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Balikpapan_novotel, Front Office Manager at Novotel Balikpapan, responded to this review

Dear Mr. Guntur, Thank you for choosing Novotel Balikpapan as your preferred accomodation. We thank you for your review about the hotel, location & surrounding. Satisfaction of our guest will always make us happy & guest feedback will always be our motivation to give better. Wish to welcome you back in the near future. The Management More 

West Java, Indonesia
2 reviews
5 of 5 stars Reviewed April 6, 2015

good hotel but need cockroach to be clean in 5th floor. I like the room actually and it's facility, but the hotel representative should take serious action on cockroach. The swimming is fine with nice view.

Review collected in partnership with this hotel

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Balikpapan_novotel, Front Office Manager at Novotel Balikpapan, responded to this review

Dear Mr. Lien lock, Thank you for choosing Novotel Balikpapan as your preferred accomodation, your comment been noted already. This case become our focus by doing Pest Control more often & general cleaning regularly. Hope you will still give us a change to welcome you at Novotel Balikpapan & you'll get better experience. Please do not hesitate to contact me... More 

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