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Swiss-Belinn Balikpapan

Jl. Jenderal Sudirman no. 345 | Sudirman Square, Balikpapan 76114, Indonesia
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Swiss-Belinn Balikpapan
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84 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Indonesian first
  • Japanese first
  • Any
English first
  • All months
    (84)
  • Mar-May only
    (17)
  • Jun-Aug only
    (28)
  • Sep-Nov only
    (21)
  • Dec-Feb only
    (18)
All months
4 of 5 stars Reviewed 2 weeks ago

Nice budget hotel for couple actually hihi. I booked Deluxe Room for 2 from Expedia and it went well. Clean, neat, and they have non smoking room and will be charged if we smoke -love it!- Strategic location. It needs a few minutes to the airport also. Thank you swissbelInn! Keep it up!

Was this review helpful? Yes
sibk1, General Manager at Swiss-Belinn Balikpapan, responded to this review

Dear Our Valued Guest, Thank you for taking time to review us in TripAdvisor.com. Glad to hear that you enjoy stay with us. Good advice from guests will make us keep our standard ourselves in providing the best service to guests. Thank you for valuable review, we believe it will be very useful for our prospective guest to read. We... More 

Singapore, Singapore
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 4, 2015

This was a repeat stay in this hotel and the service level was consistent as with previous visit. Everything was handled professionally from front desk to room service to café staff and even security. The hotel is conveniently located to malls and eating houses just across the street.

Was this review helpful? Yes 1
sibk1, General Manager at Swiss-Belinn Balikpapan, responded to this review

Dear Our Valued Guest, Thank you for taking time to review us in TripAdvisor.com. We wish we always done right for our value guests; small thing is big thing for us due to it will be enjoyed by our guests. For your information, Swiss-Belhotel International has two property (4 star hotel Swiss-Belhotel Balikpapan at Balcony Mall and 3 star hotel... More 

Anchorage, Alaska
Level Contributor
59 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed May 21, 2015

From check in to departure was great. It has a pretty good location, between both malls and plenty of dining options nearby. Even has a pretty fun bar as part of the property. Rooms are spotless and comfortable. Staff is friendly and professional and speak good English. Would stay again on my next visit to Balikpapan.

Was this review helpful? Yes
sibk1, General Manager at Swiss-Belinn Balikpapan, responded to this review

Dear Our Valued Guest, Thank you for taking time to review us in TripAdvisor.com. We wish we always done right for our value guests; small thing is big thing for us due to it will be enjoyed by our guests. For your information, Swiss-Belhotel International has two property (4 star hotel Swiss-Belhotel Balikpapan at Balcony Mall and 3 star hotel... More 

Jakarta, Indonesia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed April 28, 2015

I visit balikpapan and stay in Swiss-Bellinn Balikpapan at December 16, 2014 for business. I arrived at 19:00 WITA and take taxi from sepinggan, this hotel wasn't very far from it and the driver did not have any problem to reach the hotel. I like to say i am impressed for service in Swiss-Bellinn. The staff is very kind and... More 

Was this review helpful? Yes
sibk1, General Manager at Swiss-Belinn Balikpapan, responded to this review

Dear Our Valued Guest, Thank you for taking time to review us in TripAdvisor.com. Glad to hear that you enjoy stay with us. Good advice from guests will make us keep our standard ourselves in providing the best service to guests. Thank you for valuable review, we believe it will be very useful for our prospective guest to read. We... More 

Level Contributor
44 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed April 23, 2015

We've spent in this hotel just one night but I can say that this is very good option in Balikpapan. Very nice and proffesional staff in the reception. Big, clean and well furnished rooms with partial see view. It's located in the city center, so if You like local food or markets it's just opposite the hotel. But if You're... More 

Was this review helpful? Yes
sibk1, General Manager at Swiss-Belinn Balikpapan, responded to this review

Dear Our Valued Guest, Thank you for taking time to review us in TripAdvisor.com. We wish we always done right for our value guests; small thing is big thing for us due to it will be enjoyed by our guests. For your information, Swiss-Belhotel International has two property (4 star hotel Swiss-Belhotel Balikpapan at Balcony Mall and 3 star hotel... More 

samarinda
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed January 12, 2015

Located on jalan sudirman (city center). we still have to use car to go to the nearest shopping center. There is a night club just inside the hotel complex. room is clean. the breakfast area is small, sometimes feel crowded. breakfast menu is various. OK for rate. The rates are different if you stay 1 person and 2 persons. I... More 

Was this review helpful? Yes
sibk1, General Manager at Swiss-Belinn Balikpapan, responded to this review

Dear Our Valued Guest, Thank you for taking time to review us in TripAdvisor. You were right that Swiss-Belinn Balikpapan located in strategic location Jl. Jend Sudirman; it's 15 minutes drive to the airport and less than 10 minutes to go to shopping mall, traditional market or other Bank or government offices. However, there are several options for you to... More 

Jakarta, Indonesia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed December 28, 2014

Not bad for a "ruko" that transformed to be a hotel.. Just an ordinary services from the staff.. the breakfast is good, many options of it. the house keeper is just too nimble, when i just put my dirty cloths to the laundry bag, they laundry it without my confirmation... :) but it wasnt a big problem.

Was this review helpful? Yes
sibk1, General Manager at Swiss-Belinn Balikpapan, responded to this review

Dear Our Valued Guest, Thank you for taking time to review us in TripAdvisor. You were right that Swiss-Belinn Balikpapan was transformed from shop house complex (ruko) to hotel with some facilities, such as 96 guest rooms, restaurant, meeting room up to 150 guests, Business Center, Fitness & spa completed with whirlpool and steam bath, Pub and Karaoke. Coming soon,... More 

1 review
3 of 5 stars Reviewed December 26, 2014

Nice room, excellent location, various breakfast choice, but bad service, must wait for 30-60 minutes before the room ready for check in. Staff that handle for breakfast is not friendly and keep laughing with the others employee when serving guest. And i must pay 70K Rupiahs for car shuttle to airport (not stated before, because i order taxi and they... More 

Was this review helpful? Yes
sibk1, General Manager at Swiss-Belinn Balikpapan, responded to this review

Dear Our Valued Guest, Thank you for taking time to review us on TripAdvisor, We believe that will be a very insightful review for other prospective guest to read. However, there were some notes from your side that we have to follow up immediately to ensure we can provide better service as per our guest expectation. We wish you still... More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed November 18, 2014

I totally disagree with other when they put this hotel at 7,1 - 7,4 rate. It should be 6,5 for me. The hotel was built in the Home+Office building, which means they have no space to build a bigger lobby. You can easily find that every visitor, smoking rapidly so u can smell the smoke, instead of the lobby fragrance.... More 

Was this review helpful? Yes
sibk1, General Manager at Swiss-Belinn Balikpapan, responded to this review

Dear Our Valued Guest, Thank you for taking time to review us in TripAdvisor. we do apologize for the inconvenience experience during you were staying with us and It makes me shock. But what we can learn from your feedback is that our guest is changing, our guest perception is changing; mean we will go on the better level, we... More 

Jakarta, Indonesia
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed November 5, 2014

Three times I stayed there and every time I always get a cheaper price than the others through an online booking. If you want the pleasure and pamper your body a lot of options either within the hotel or the surrounding. Good for business trip hotel.

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