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Grand Jatra Hotel

Jl. Jenderal Sudirman no. 47 | Balikpapan Superblock, Balikpapan, Indonesia
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1 room 1 guest
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Grand Jatra Hotel
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133 Reviews from our TripAdvisor Community

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Traveler rating
    17
    64
    40
    5
    7
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17
6
2
87
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • Indonesian first
  • Russian first
  • Any
English first
  • All months
    (133)
  • Mar-May only
    (43)
  • Jun-Aug only
    (50)
  • Sep-Nov only
    (25)
  • Dec-Feb only
    (15)
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Balikpapan
Level Contributor
3 reviews
4 of 5 stars Reviewed 1 week ago

I booked the hotel thru tiket.com, as they offered a 20% discount. The hotel location is ideal if u intend to frequently visit the ewalk mall. The room was spacious. Breakfast was OK. And the Kids love the pool too!

Review collected in partnership with Tiket.com

Was this review helpful? Yes
jatrahotelbpp, General Manager at Grand Jatra Hotel, responded to this review

Dear Indsoe, Warmest Greetings from Grand Jatra Hotel Balikpapan.. Thank you for taking your time to provide us feedback of your recent stay at Grand Jatra Hotel Balikpapan. It is a pleasure to serve you during your stay and we wish you had a memorable stay with us. We are so happy and great to read very positive comments from... More 

Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 1 week ago

the good thing of this hotel is near one of the biggest mall in the town. the room is below average, there is water came from the air con, the food is not good, the shower is just like that. the pool and fitness facility is just standard. and the wifi is bad.

Was this review helpful? Yes 1
jatrahotelbpp, General Manager at Grand Jatra Hotel, responded to this review

Dear Mr. Septine W, Warmest Greetings from Grand Jatra Hotel Balikpapan.. Thank you for taking time to share your experience during your stay with us. We noted all your comments and take serious action for that. Regarding your comment about Food quality, we’ve been discussing this with the related department in order increasing the food quality control. Related to Air... More 

Bangkok
Level Contributor
223 reviews
94 hotel reviews
common_n_hotel_reviews_1bd8 182 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The location of the Grand Jatra Hotel is its big advantage as it is adjacent to the biggest mall of Balikpapan. When reaching the hotel by taxi one has to climb the stairs, then take the elevator to the first floor where the reception is located. I got a very spacious room with bed and couch, and city view, writing... More 

Was this review helpful? Yes
jatrahotelbpp, General Manager at Grand Jatra Hotel, responded to this review

Dear Mr. Kilovolt500, Warmest Greetings from Grand Jatra Hotel Balikpapan.. Thank you for taking time to share your experience during your stay with us. We noted all your comments related to our Control of the Air Condition, Towels, Wireless and we’ve been discussing this with the related department. We also brief all the staff from related department about the service... More 

Travelers are raving about these Balikpapan hotels

Booker Bay, Australia
Level Contributor
42 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Staying for a single night it was fine. Big clean rooms - (lacking a little imagination maybe ) - but definitely big and clean. Good size bathroom and reasonable pressure on the water. Attached to a fair size mall gives access to food and entertainment - without having to battle the traffic. For the area it's probably more of a... More 

Was this review helpful? Yes
jatrahotelbpp, General Manager at Grand Jatra Hotel, responded to this review

Dear Greg N, Warmest Greetings from Grand Jatra Hotel Balikpapan.. Thank you for taking your time to provide us feedback of your recent stay at Grand Jatra Hotel Balikpapan. It's a pleasure to serve you during your stay and we wish you have a memorable stay with us. We are so happy and great to read very positive comments from... More 

Sunshine Coast, Australia
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed July 6, 2015

Have to make some allowances due to where this is. Not as clean or as well maintained as to western standards. The smell of cigarette smoke is somewhat overwhelming. The staff are always smiling and friendly. Breakfast options for westerners at the Buffett is limited and you may have to ask for a knife if you want to butter some... More 

Was this review helpful? Yes 1
jatrahotelbpp, General Manager at Grand Jatra Hotel, responded to this review

Dear Mr. Phalcon10, Warmest Greetings from Grand Jatra Hotel Balikpapan.. Thank you for taking time to share your experience during your stay with us. We noted all your comments related to our breakfast options for western, we’ve been discussing this with the related department. We also brief all the staff from related department about cleanliness and maintenance standard. Sure your... More 

Mobile, Alabama
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed July 3, 2015

I have stayed at the Jattra a few times and it not great. The beds are hard the air in the rooms half works. The food is not good. Avoid if possible. Plus side it's close to airport and has a mall attached.

Was this review helpful? Yes 1
jatrahotelbpp, General Manager at Grand Jatra Hotel, responded to this review

Dear World-wide-rooster, Warmest Greetings from Grand Jatra Hotel Balikpapan.. Thank you for taking time to share your experience during your stay with us. We noted all your comments related to our food and bed’s quality. Regarding your comment about Food quality, we’ve been discussing this with the related department in order increasing the food quality control. We also brief all... More 

Perth, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 17, 2015

Travellers will not find much to complain about at Grand Jatra - it is pleasant and well-staffed. The food was nice, while the location is convenient for shopping and the airport. It is easy to get a taxi right at the door.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
jatrahotelbpp, General Manager at Grand Jatra Hotel, responded to this review

Dear Ken S, Warmest Greetings from Grand Jatra Hotel Balikpapan... On behalf of the Management, we would like to take the opportunity to thank you for staying at Grand Jatra Hotel Balikpapan. It's a pleasure to serve you during your stay and we wish you have a memorable stay with us. We are so happy and great to read a... More 

jakarta
Level Contributor
39 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed June 5, 2015

Spacious rooms with living rooms, Nice services. A pleasant stay there. very nice lobby and receptiont area. Breakfast menu are varies (dimsum, sushi, western, indonesian). Hotel place above the mall. Very convenient, near pub and cafe as well for hang out with your friends. Will come here again for sure

Was this review helpful? Yes
jatrahotelbpp, General Manager at Grand Jatra Hotel, responded to this review

Dear enjelita j, Warmest Greetings from Grand Jatra Hotel Balikpapan. First of all, we would like to say thank you very much for choosing Grand Jatra Hotel Balikpapan as your second home during your holiday in Balikpapan. We are so happy and great to read a very positive comments from you related our hotel facilities such as placement and area,... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 1, 2015

Hi I have stayed here at least three times in the last three years and always find it to be a very nice hotel to stay in. The staff are very friendly and courteous and will go out of their way to assist you. My room was fine with a comfortable bed. I enjoy Indonesian food and there is plenty... More 

Was this review helpful? Yes 1
jatrahotelbpp, General Manager at Grand Jatra Hotel, responded to this review

Dear Ken M, Warmest Greetings from Grand Jatra Hotel Balikpapan... First of all, we would like to say thank you very much for choosing Grand Jatra Hotel Balikpapan as your second home during your stay in Balikpapan. It's a pleasure to serve you during your stay and we are so happy and great to read a very positive comments from... More 

Singapore, Singapore
Level Contributor
59 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed May 29, 2015

It is a narrow and long room, far from lift. I dont know why this hotel still use this narrow room to sell. You will not easy to find power for your phone or laptop, it is below the table and you must turn around. when breakfast i dont find the egg station, asked the staff said that not available.... More 

Was this review helpful? Yes 1
jatrahotelbpp, General Manager at Grand Jatra Hotel, responded to this review

Dear pulu n, Warmest Greetings from Grand Jatra Hotel Balikpapan.. Thank you for taking time shared your experience during your stayed with us. I noted all your comments related our room’s equipment and facility, we’ve been discussing this with our team and sure your feedback will assist us in further upgrading our guest facilities. I will review related your experience... More 

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