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Grand Jatra Hotel

Jl. Jenderal Sudirman no. 47 | Balikpapan Superblock, Balikpapan, Indonesia
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Grand Jatra Hotel
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121 Reviews from our TripAdvisor Community

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Traveler rating
    15
    61
    35
    3
    7
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14
5
2
81
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
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  • English first
  • Indonesian first
  • Russian first
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    (121)
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    (43)
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Mobile, Alabama
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

I have stayed at the Jattra a few times and it not great. The beds are hard the air in the rooms half works. The food is not good. Avoid if possible. Plus side it's close to airport and has a mall attached.

Was this review helpful? Yes 1
Perth, Australia
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Travellers will not find much to complain about at Grand Jatra - it is pleasant and well-staffed. The food was nice, while the location is convenient for shopping and the airport. It is easy to get a taxi right at the door.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
jatrahotelbpp, General Manager at Grand Jatra Hotel, responded to this review

Dear Ken S, Warmest Greetings from Grand Jatra Hotel Balikpapan... On behalf of the Management, we would like to take the opportunity to thank you for staying at Grand Jatra Hotel Balikpapan. It's a pleasure to serve you during your stay and we wish you have a memorable stay with us. We are so happy and great to read a... More 

jakarta
Senior Contributor
29 reviews 29 reviews
21 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Spacious rooms with living rooms, Nice services. A pleasant stay there. very nice lobby and receptiont area. Breakfast menu are varies (dimsum, sushi, western, indonesian). Hotel place above the mall. Very convenient, near pub and cafe as well for hang out with your friends. Will come here again for sure

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jatrahotelbpp, General Manager at Grand Jatra Hotel, responded to this review

Dear enjelita j, Warmest Greetings from Grand Jatra Hotel Balikpapan. First of all, we would like to say thank you very much for choosing Grand Jatra Hotel Balikpapan as your second home during your holiday in Balikpapan. We are so happy and great to read a very positive comments from you related our hotel facilities such as placement and area,... More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Hi I have stayed here at least three times in the last three years and always find it to be a very nice hotel to stay in. The staff are very friendly and courteous and will go out of their way to assist you. My room was fine with a comfortable bed. I enjoy Indonesian food and there is plenty... More 

Was this review helpful? Yes 1
jatrahotelbpp, General Manager at Grand Jatra Hotel, responded to this review

Dear Ken M, Warmest Greetings from Grand Jatra Hotel Balikpapan... First of all, we would like to say thank you very much for choosing Grand Jatra Hotel Balikpapan as your second home during your stay in Balikpapan. It's a pleasure to serve you during your stay and we are so happy and great to read a very positive comments from... More 

Singapore, Singapore
Top Contributor
59 reviews 59 reviews
37 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed May 29, 2015

It is a narrow and long room, far from lift. I dont know why this hotel still use this narrow room to sell. You will not easy to find power for your phone or laptop, it is below the table and you must turn around. when breakfast i dont find the egg station, asked the staff said that not available.... More 

Was this review helpful? Yes 1
jatrahotelbpp, General Manager at Grand Jatra Hotel, responded to this review

Dear pulu n, Warmest Greetings from Grand Jatra Hotel Balikpapan.. Thank you for taking time shared your experience during your stayed with us. I noted all your comments related our room’s equipment and facility, we’ve been discussing this with our team and sure your feedback will assist us in further upgrading our guest facilities. I will review related your experience... More 

Lloydminster, Canada
Contributor
11 reviews 11 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed May 27, 2015

I needed a place to sleep after a series of long flights. This hotel fit the company budget and was well located adjoining a mall. I didn't plan on shopping but for some this is important. I checked in and the counter staff was friendly and efficient. I had my keys in no time and was up to room 552.... More 

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jatrahotelbpp, General Manager at Grand Jatra Hotel, responded to this review

Dear Paul K, Warmest Greetings from Grand Jatra Hotel Balikpapan.. Thank you for taking time shared your experience during your stayed with us. I noted your comment related some "buttery" in the corners, we've been discussing this with department related and got an explanation that the butter is a kind of liquid to kill the bugs inside the rooms and... More 

Balikpapan, Indonesia
Contributor
11 reviews 11 reviews
10 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 26, 2015

I often visit the hotel for vacation. Close to BSB mall so your family can enjoy shopping and watching a movie in the Cinema. The other highlight, apart of its location, is the morning breakfast of this hotel where you can fuel up your tummy with their various and delicious meal before going travel around Balikpapan. The only con is... More 

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jatrahotelbpp, General Manager at Grand Jatra Hotel, responded to this review

Dear Pradika M, Warmest Greetings from Grand Jatra Hotel Balikpapan.. Thank you for taking your time to provide us feedback of your recent stay at Grand Jatra Hotel Balikpapan. It's a pleasure to serve you during your stay and we wish you have a memorable stay with us. We are so happy and great to read a very positive comments... More 

Surabaya, Indonesia
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed May 22, 2015

Huge size of rooms. The hotel probably has been renovated. Although the bed quality was not the top notch, however the room size compensate it. Breakfast was amazing with lots of international and local variety that changed everyday. If you were bored with the hotel food, you are welcome to explore the mall next to it.

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jatrahotelbpp, General Manager at Grand Jatra Hotel, responded to this review

Dear Errien, Warmest Greetings from Grand Jatra Hotel Balikpapan... Thank you for taking time shared your experience during your stayed with us. I noted all your comments related our room’s equipment, we’ve been discussing this with our team and sure your feedback will assist us in further upgrading our guest facilities. Once again, thanks a lot for your positive feedback.... More 

Bali, Indonesia
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed May 10, 2015

This is a nice clean hotel in a good location. Its connected to a mall with a few shops of interest & a Starbucks that seems to be always full. The breakfast was a nice buffet with a good range of food. I arrived quite late the first night & ordred a room service seafood pizza. It was delicious... thin... More 

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jatrahotelbpp, General Manager at Grand Jatra Hotel, responded to this review

Dear Star0309, Warmest Greetings from Grand Jatra Hotel Balikpapan... Thank you for taking time shared your experience during your stayed with us. It's a pleasure to serve you during your stay and we are so happy to read a very positive comments from you about our Room Service Menu and so the Breakfast. We ensure will keep maintain our service... More 

Singapore River, Singapore
Top Contributor
102 reviews 102 reviews
70 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed May 3, 2015

stayed here for a few business trips and never have any issues with this hotel... the location is very near to the airport, 15mins drive away... it is attached with a shopping mall, with a cinema, restaurants such as jco donuts, star bucks and recent development of surroundings providing more life especially at night with a popular bar-restuarant opposite the... More 

Was this review helpful? Yes
jatrahotelbpp, General Manager at Grand Jatra Hotel, responded to this review

Dear gecko_cheeko, Warmest Greetings from Grand Jatra Hotel Balikpapan. On behalf of the Management, we would like to take the opportunity to thank you for staying at Grand Jatra Hotel Balikpapan. It's a pleasure to serve you during your stay and we wish you have a memorable stay with us. We are so happy and great to read a very... More 

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