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Aston Balikpapan Hotel & Residence

Grand Sudirman Balikpapan | Jl. Jend. Sudirman No. 7, Balikpapan 76114, Indonesia
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1 room 1 adult
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Aston Balikpapan Hotel & Residence
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317 Reviews from our TripAdvisor Community

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Surabaya, Indonesia
Level Contributor
47 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I was here on my business trip. Don't want to lose leisure too. So I go usually both on business and leisure also. I rent an apartment suite which has two bedrooms, two bathroom, a kitchen/pantry, a dining room, a living room and a balcony terrace. I was a very very good experience to stay. The hotel has a swimming... More 

Helpful?
Thank DaveAlexius
Tangerang
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

Booked Apartment Executive Room (3 bed rooms) during my recent family trip to Balikpapan. Location of the hotel is perfect and had a good views (sea view). Room/apartment conditoin was good include facilities and amenities.however the service at front-desk (check in process) was took more than 15 minutes. Overal, as I repeated guest in Aston Balikpapan, I will definitely stay... More 

Review collected in partnership with this hotel

Helpful?
Thank debut_cahyana
Samarinda
1 review
4 of 5 stars Reviewed 1 week ago

Always loves the apartment size room with 2 bed-rooms with a suitable price. It will be great if there is a children playground instead of swimming pool. But overall its my favourite place for my family vacation at Balikpapan 😘

Review collected in partnership with this hotel

Helpful?
Thank Wina S
Kansas City, Missouri
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 1 week ago

We stayed at the Balikpapan Aston over New Year's during a get-away from another location where we live and work in-country. We have stayed at two other Aston hotels in Indonesia, so we were expecting a similar level of quality. However, there are some funny "policies" at this hotel which may indicate that the management style prevents the staff from... More 

Helpful?
Thank Andy O
Aston B, Manager at Aston Balikpapan Hotel & Residence, responded to this review

Dear Andy O, It is with great regret that see that your New Years stay in Aston Balikpapan was far from your expectations. You mentioned that you have stayed in other Aston's and you know the service we strive to provide and it seems Aston Balikpapan really slipped up on this occasion. There are some rules at the hotel due... More 

Singapore
1 review
4 of 5 stars Reviewed 1 week ago

Booked a deluxe room during my recent business trip to Balikpapan. The hotel is located within the city center and had good views. The service at front-desk was good but check-in/check-out process took around 15-20 minutes which could be improved. The room was nice & spacious; however, the toilet needs some improvement. The staff were hospitable and food was great.... More 

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Helpful?
Thank akshat_arora
Bekasi
1 review
4 of 5 stars Reviewed 2 weeks ago

The service on front desk is good but need to speed up. The room that I stayed is good especially for family. I like the hotel location and the swimming pool. Although it has been good but I hope that the management aston keep improving its services.

Review collected in partnership with this hotel

Helpful?
Thank edwardmM6285HH
Jakarta Timur
1 review
4 of 5 stars Reviewed 3 weeks ago

Good stay in Balikpapan as the family room is very spacious, with comfortable beds. Kitchen is practically useless as the equipment is limited. Location is great at the city central. But you might need taxi to bring you to other places of interest. Food and breakfast quality is just average. After a couple of days, you might want to skip... More 

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Helpful?
Thank 647sigits
KC MO
1 review
3 of 5 stars Reviewed 4 weeks ago

Forced to pay cash for room service in spite of a hold being placed on our credit card. Only one pool towel per room (hotel rules) regardless of the number of occupants. Leaky air conditioner, no solution.

Review collected in partnership with this hotel

Helpful?
Thank Andrew Thomas A
San Diego, California
1 review
5 of 5 stars Reviewed January 1, 2016

I Always stay at Aston all around Indonesia. Aston Balikpapan was another great Hotel...great staff, location, services, and breakfast...The location was great..close to everything in the city center...a very walkable city in Indonesia and many good local restaurants all around...would defiantly stay again I feel ever visiting Balikpapan

Review collected in partnership with this hotel

Helpful?
Thank wmorri_254568
Singapore
1 review
5 of 5 stars Reviewed December 20, 2015

Suite was very spacious clean comfortable & very good service. Although all of us has big dive bags, the lounge area in our suite has lots of space for 4 of us ladies to store our stuff, relax and chill. Definitely will return

Review collected in partnership with this hotel

Helpful?
Thank 476destinea
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