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All 26 Balikpapan hotels

Aston Balikpapan Hotel & Residence

4.0 of 5 Hotel   |   Grand Sudirman Balikpapan | Jl. Jend. Sudirman No. 7, Balikpapan 76114, Indonesia
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Aston Balikpapan Hotel & Residence
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67%
Ranked #1 of 26 hotels in Balikpapan
A recent review
4 of 5 stars reviewed 1 week ago
marja58 Haarlem, Holland
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123 people have reviewed this hotel

Traveler rating
    28
    53
    31
    8
    3
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26
5
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54
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Indonesian first
  • Italian first
  • Russian first
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English first
Haarlem, Holland
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We stayed here for 3 nights. Staff is nice and adequate. Rooms need some maintenance, pool is used for party's, so we did not swim. But location is very good, we used an angkot to go to the mall etc. Breakfast has everything we wanted, even a real cappuccino.

Was this review helpful? Yes
Aston B, Manajer Umum at Aston Balikpapan Hotel & Residence, responded to this review

Dear Marja58, Thank you for choosing Aston Balikpapan Hotel & Residence for your memorable experience. We are looking forward to welcome you back here and please let us know by sending email to info@astonbalikpapan.com for your future visit. It is our pleasures to ensure all our customers are having a pleasant experiences during their visit in here. With Kind Regards,... More

Jakarta, Indonesia
Senior Contributor
43 reviews 43 reviews
26 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Decided to stay in this hotel because tripadvisor rated this hotel no 1 in Balikpapan. The check in was fast. The room is huge, apartment-like, with 2 bedrooms. This is a typical hotel in many Indonesian cities whereby they try to build luxury hotels but fail to maintain well. The property is supposed to be nice with a beach front... More

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Aston B, Manajer Umum at Aston Balikpapan Hotel & Residence, responded to this review

Dear Davida_Davida, This most candid commentary from you is very much appreciated. While we do enjoy a good reputation that is synonymous with service, it resides on a reputation that is built on guest experience. Your experience the past days was not what we strive to deliver and for this I want to express my deepest apology and regret that... More

Berlin, Germany
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I ordered the airport pick up service and was picked up by a friendly staff member at the airport. However I had to wait 30minutes before the vehicle arrived which was very annoying for such an overpriced service. In the hotel itself the staff was very slow and not very friendly. The room was spacey but very dirty in some... More

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Aston B, Manajer Umum at Aston Balikpapan Hotel & Residence, responded to this review

Dear Marina C, Thank you for your valuable feedback of your recent stay at Aston Balikpapan Hotel & Residence. We were really disappointed to note your concerns for areas where we did not meet your expectations especially the product and service at Pool, please accept our sincere apology for the inconvenience caused. We appreciate your feedback as it allows us... More

Balikpapan
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 19, 2014

Nice hotel.. But not excellent.. The location is very nice and excellent po! I really love the pool and the lobby area.. My room was on 12 floor so I had an amazing view. But my bedcover was smelly and an extra bathroom near the small kitchen was dirty.. The food was nice but not varied enough.. Service was good..... More

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Aston B, Manajer Umum at Aston Balikpapan Hotel & Residence, responded to this review

Dear ShafiraYPutri, Hello from Aston Balikpapan Hotel & Residence... First of all we would like to appreciate you for choosing us as your second home to stay. Please also accept our sincere apology for some points that not met your expectation and we also very sorry and immediately we sort it out. Please do not hesitate to contact me at... More

Vancouver, Canada
Contributor
12 reviews 12 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed June 12, 2014

Unfortunately I have no positive comments for this hotel. I simply fail to understand how this hotel could be rated #1 in Tripadvisor for Balikpapan. Are standards in Balikpapan really that low? Service is really not up to par, and quality of the hotel extremely poor. I stayed at the serviced apartment, executive room #1911. It was extremely disappointing for... More

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Aston B, Manajer Umum at Aston Balikpapan Hotel & Residence, responded to this review

Dear Mr. irasshaimase, Thank you for your valuable feedback of your recent stay at Aston Balikpapan. I was really disappointed to note your concerns for the areas where we did not meet your expectations especially the service & maintenance issue. I would like to sincerely apologize for the inconvenience caused. This most candid commentary from you is very much appreciated.... More

Brisbane, Australia
Top Contributor
134 reviews 134 reviews
39 hotel reviews
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed June 1, 2014

This hotel is a good option to stay in Balikpapan. It is centrally located near to the Plaza shopping centre, It is right on the waterfront and is a tall building so it has great views of the town and water up high. The only problem was I could not get out on the balcony to see the views. The... More

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Aston B, General Manager at Aston Balikpapan Hotel & Residence, responded to this review

Dear Nick Lamport, Thank you for taking the time to provide us with feedback. I hope you enjoyed your stay here and delighted to hear that your prefer our hotel to stay at when in Balikpapan. I would also like to personally thank you for your feedback in regards to being a family orientated hotel. Here at Aston Balikpapan we... More

Sussex
Senior Contributor
32 reviews 32 reviews
28 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed May 17, 2014

Stayed at the Aston in Balikpapan for a night in transit. Reasonable on-line deal, and nothing wrong with the hotel if you like a somewhat institutional environment. Staff are pleasant and helpful, rooms are OK, but are full of threatening messages that fines will be imposed if you infringe all sorts of regulations. This always puts me off - as... More

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Aston B, General Manager at Aston Balikpapan Hotel & Residence, responded to this review

Dear Dhanbadman, Thank you for taking the time to leave your review. I am saddened to hear that we did not deliver the level of product that you would expect when visiting Aston Balikpapan Hotels & Residence. This is certainly will continuesly improved hence your input to my official email gm@astonbalikpapan.com would be very beneficial for our quality improvement. Please... More

Senior Contributor
27 reviews 27 reviews
17 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed May 13, 2014

Aston Balikpapan as like other Aston holds up it's reputation on becoming an international chain hotel. Located slightly away and on higher ground from the main road makes the traffic noise is distorted and the pollution is more likely less. It is a rather compact hotel with Aston touch..., the room was nice, the restaurant was fairly small and would... More

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Aston B, General Manager at Aston Balikpapan Hotel & Residence, responded to this review

Dear Travelling703, Thank you very much for taking the time sharing your experience in our property, it's a special privilege to receive your review in TripAdvisor. We are so glad to share your kind words with them, especially to improve our product and services as we love reading reviews like yours. We look forward to welcome you back again in... More

Balikpapan, Indonesia
1 review
5 of 5 stars Reviewed May 2, 2014

First of all, i would to thank to the sales manager widya santi who really made our stay become more enjoyable. She is very kind and helpful. Hope you guys who stay in this hotel will get same experience like i did. I would recommend Aston Balikpapan Hotel & Residence to everyone who prefers a nice and beautiful stay in... More

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Aston B, General Manager at Aston Balikpapan Hotel & Residence, responded to this review

Dear Mr. Agus T, Thank you for choosing Aston Balikpapan Hotel & Residences as your place to stay in Balikpapan. I am very delighted to read your positive review about Ms. Widya Santi and your overall experience at our hotel. Our staff has taken your positive review as their motivation to deliver heartfelt moments of delightful services to all our... More

Jakarta, Indonesia
Senior Contributor
39 reviews 39 reviews
20 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed April 20, 2014

Aston never underestimate me, this is my first trip to Balikpapan so before I departure from my city I've been looking for recommended hotel for stay and my choice quite good :D The room is nice, pool is awesome! you should try to swim before breakfast or a few mins before sunset maybe? hmmm 4 stars rate for this hotel,... More

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Aston B, General Manager at Aston Balikpapan Hotel & Residence, responded to this review

Dear Chandra T, I am very happy to read your positive feedback on our hotel. Our teams were also happy to know that they have delivered good products and services to you during the stay. Your kind email is now their motivation to strive even better to achieve guest satisfaction. I do hope to welcome you again at our hotel... More

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Additional Information about Aston Balikpapan Hotel & Residence

Address: Grand Sudirman Balikpapan | Jl. Jend. Sudirman No. 7, Balikpapan 76114, Indonesia
Location: Indonesia > Borneo > East Kalimantan > Balikpapan
Price Range (Based on Average Rates): $
Hotel Class:4 star — Aston Balikpapan Hotel & Residence 4*
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Also Known As:
Aston Balikpapan Hotel And Residence

44 photos of this hotel

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Pool/beach area (4)
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Room/suite (7)
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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#1 Luxury Hotel in Balikpapan
Hotel Class
Official Description (provided by the hotel)
Combining the facilities of an international hotel and the comfort and personal service, the new Aston Balikpapan is the first combined hotel and residence in Balikpapan. While all rooms and apartments offer the comforts and amenities of an international 4 star hotel they also feature kitchens and private balconies. Within the ocean front Grand Sudirman Complex the Aston Balikpapan is ideally located in the heart of the city and just 15 minutes from Sepinggan International Airport allowing easy access to all the main attractions in the city including shopping and entertainment facilities. Besides the hotel's ample offerings guests also benefit from the many facilities within the Grand Sudirman Complex such as restaurants, cafes, banks, an Irish pub, a convenience store and major corporate offices. ... more   less 
Number of rooms
155

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