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Aston Balikpapan Hotel & Residence

Grand Sudirman Balikpapan | Jl. Jend. Sudirman No. 7, Balikpapan 76114, Indonesia
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Best prices for: 1 room 1 guest
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Aston Balikpapan Hotel & Residence
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Aston Balikpapan Hotel & Residence
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175 reviews from our community

Traveler rating
    40
    78
    43
    11
    3
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38
9
14
78
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
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1 review
3 of 5 stars Reviewed 5 days ago NEW

Been staying over last 3 weeks. Pool water is dirty. Pool closed at 7 pm so limited time for those working during the day. And during morning and afternoon weekend, crowded with kids. So those like to sport is problematic. Sofa bench at pool need refurbishment. Its painful to lay down Spent idr 400k for extra bed. They simply put... More 

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Malang, Indonesia
Contributor
13 reviews 13 reviews
11 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I was pleasantly surprised by the excellent hospitality and the complete facilities of home that was made available at this hotel. It started with a glitch! In some strange incident, our flight was reported "cancelled" on the internet when it wasn't so in reality. So the hotel pickup didn't show. But when I called the reception, all was made good... More 

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Jakarta, Indonesia
Senior Contributor
45 reviews 45 reviews
27 hotel reviews
205 helpful votes 205 helpful votes
4 of 5 stars Reviewed April 8, 2015

This was my first stay and hopefully won't be the last one. The hotel is amazing, we'll built like western hotels, it's divided into two sections, one for residences and the other the hotel part. I was only overnight so I could be able to try the facilities but I saw they have a more or less big gym and... More 

Was this review helpful? Yes 1
Aston B, General Manager at Aston Balikpapan Hotel & Residence, responded to this review

Dear Eoni-Leon, Thank you for taking the time to share your recent experience at Aston Balikpapan Hotel & Residence. We are thrilled to hear that you enjoyed your time with us! Please take the time to enroll in our Archipelago Membership Card at Your Android before your next visit – this will allow us to offer you the highest level... More 

Jakarta
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 14, 2015

Location is good, the staff very nice. The hotel itself is a good hotel, but some things might need reparation etc. The food is pretty good but not that special. The view from the swimming pool to the sea is very nice.

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Aston B, General Manager at Aston Balikpapan Hotel & Residence, responded to this review

Dear Robmangunsong, I sincerely appreciate you taking the time to place a review here on Trip Advisor pertaining to your recent stay with us in March 2015. I am sorry to hear of the issues you experienced with regards to the building and food during your stay was not perfect. Please rest assured that I have shared your valued comments... More 

Vancouver, Canada
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 13, 2015

Perfect place to come to relax and see beautiful Balikpapan. The staff are great, the breakfast has good variety and the beds are comfy. They kindly accommodated our family in a larger room and honoured the price that we had paid online. The infinity pool was lovely.

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Aston B, General Manager at Aston Balikpapan Hotel & Residence, responded to this review

Dear 3starfish3, Thank you very much for this lovely review of your recent stay at Aston Balikpapan Hotel & Residence. The whole team were touched by your comments and were extremely proud to hear that you enjoyed unforgettable experiences. Thank you also for the comments regarding our attentive and genuine service. We do hope you will come and stay with... More 

Sydney, Australia
Contributor
17 reviews 17 reviews
4 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed February 28, 2015

Very busy packed city and I arrived on a carnivalesque day. But I did not mind this since I wanted to see the people the colours and the festivities. It was great. The hotel was great with excellent staff and customer service and good atmosphere!

Was this review helpful? Yes 2
Aston B, General Manager at Aston Balikpapan Hotel & Residence, responded to this review

Dear Munif K, What a great review to receive! My team and I are all thrilled to read your review. We are very excited to hear that you enjoyed the hotel. Thank you and looking forward to welcoming you back at Aston Balikpapan Hotel & Residence and We are expecting you to try our New favorite Dim Sum corner every... More 

Jakarta, Indonesia
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 22, 2015

so i stayed here during the chinese new year weekend. got a good promo price (thank you ms.Jane). stayed in executive room with 2 bedroom n bathroom. there's a balcony with nice city/ocean view. the room was comfy n nice, although there was some maintenance needed, the wallpaper had spots (kind of creepy), the bathroom need to be scrub more... More 

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Aston B, General Manager at Aston Balikpapan Hotel & Residence, responded to this review

Dear bloodybyth, Thank you for your recent stay in Aston Balikpapan Hotel & Residence, We hope you have enjoyed the spirit for relaxation on the ocean view from your private balcony as our special product. We would like to take this opportunity to share with you the hotel’s current refurbishment updates. We are delighted to inform you that as part... More 

Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 18, 2015 via mobile

when we arrive at night we didn't realize that this hotel located near the sea and has beautiful sea view from the resto n pool.In the morning when we took breakfast then we just saw it...wooowww..just feel like in Bali...so nice..

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Aston B, General Manager at Aston Balikpapan Hotel & Residence, responded to this review

Dear Louna T, Thank you for your kind to share your delightful moment with Aston Balikpapan at Trip Advisor. This view also may used for any ceremonial event and personal moment, should you have any inquiries to have party here, please do not hesitate to contact me directly at info@astonbalikpapan.com. We wish to welcome back you here soon at your... More 

Kuala Lumpur, Malaysia
Senior Contributor
45 reviews 45 reviews
36 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed January 28, 2015

After 13 years, I am back at Balikpapan. I chose this hotel based on the reviews on TripAdvisor. It is my first visit to this hotel and I must say that the hotel has an impressive view. The view overlooking the sea front is stunning but that's when everything else became average. The check-in was polite and quite nice. But... More 

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Aston B, General Manager at Aston Balikpapan Hotel & Residence, responded to this review

Dear Chin-Fah, Thank you for choosing Aston Balikpapan Hotel & Residence for your accommodation during your Business Trip. Please accept our sincere apology for the impression you might have on your visit here below your expectation. I would like to inform you that we are in process to refurbish our rooms in this year to refresh our product and I... More 

Petaling Jaya
Senior Contributor
42 reviews 42 reviews
42 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed January 18, 2015

Hotel located by the Makassar Strait, along the main street of Balikpapan (behind Panin Tower), about 8km from the airport and 1km to Balikpapan Plaza (biggest mall in town). Stayed in Executive room on 20th floor which provide nice views of the strait and city (suitable for 3 guests). Check-in and check-out was quick. Lobby area was small but cosy... More 

Was this review helpful? Yes
Aston B, General Manager at Aston Balikpapan Hotel & Residence, responded to this review

Dear Hasmil Z, Thank you for taking the time to write a review about your stay at Aston Balikpapan Hotel & Residence. I am glad to hear you enjoyed the overall experience. However at the same time, I am concerned about your comments regarding our external wall building. We take your comments seriously and I have addressed the issues with... More 

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