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Aston Balikpapan Hotel & Residence

Grand Sudirman Balikpapan | Jl. Jend. Sudirman No. 7, Balikpapan 76114, Indonesia
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1 room 1 guest
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Aston Balikpapan Hotel & Residence
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203 Reviews from our TripAdvisor Community

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Traveler rating
    44
    94
    51
    11
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • French first
  • Indonesian first
  • Italian first
  • Japanese first
  • Russian first
  • Any
English first
  • All months
    (203)
  • Mar-May only
    (53)
  • Jun-Aug only
    (66)
  • Sep-Nov only
    (39)
  • Dec-Feb only
    (45)
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Singapore, Singapore
Level Contributor
28 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The hotel I reported to be one of the best in Balikpapan. The initial appearance and impression was good. Clean, modern, reception was courteous and professional. I was advised upon check-in that I had been upgraded to a 2 bedroom apartment - I thought "that's nice", however, as a single business traveller I did not need such. I found myself... More 

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Yogyakarta, Indonesia
1 review
5 of 5 stars Reviewed 5 days ago NEW

the best service and the best view. the room need more maintenance. no rent a car for travelling around balikpapan & we had a bad experience with taxi from hotel to destination, he is not a good driver

Review collected in partnership with this hotel

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Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Aston apartment is my second home whenever i transit at balikpapan with my family. Stayed in 3BR apartment at the beginning of my family vacation (5 adults & 5 kids) and stayed in 2BR at the end of my vacation (3 adult & 2 kids) before continued to my hometown (6 hours land trip from balikpapan). They are truly family... More 

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Aston B, General Manager at Aston Balikpapan Hotel & Residence, responded to this review

Dear ketty H, Warm Greetings from Aston Balikpapan Hotel & Residence! First of all, thank you very much for choosing Aston Balikpapan Hotel & Residence for your accommodations and for taking your precious time in leaving us this thoughtful feedback on your stay. To us, it was nice to have the pleasure of getting together with you while you were... More 

Singapore
1 review
4 of 5 stars Reviewed 1 week ago

Our first visit to Balikpapan. We had no expectations and was pleasantly surprised by the high quality of the hotel. The room had 2 bedrooms and was very spacious. There was even a kitchenette which we did not used. TV programs were abundant. ONly the second toilet kept not working and the staff took a long time to give us... More 

Review collected in partnership with this hotel

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Aston B, General Manager at Aston Balikpapan Hotel & Residence, responded to this review

Dear 264sul, I was very disappointed to read about your recent experience at Room's toilet and staff respond at your request. I wish to apologize for the toilet problem and most importantly the poor service you experienced. I can only say this is not representative of the level of service we have and do provide. On this occasion we have... More 

Jakarta Pusat
1 review
5 of 5 stars Reviewed 2 weeks ago

The crew is friendly and the location is strategics. The kind of meals in restaurant is too less. It needs more various type of food. The air conditioner is leaking and the shower get blocked so that the water is less from the shower.

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Aston B, General Manager at Aston Balikpapan Hotel & Residence, responded to this review

Dear Evensius, Thank you for taking the time to write your review. We are so pleased to hear you had a excellent stay at Aston Balikpapan Hotel & Residence. In particular, the comfortable spacious rooms, great dining experience and were pleased with our customer service. We will be sure to forward your comments to our operational team and I personally... More 

Bangkok
Level Contributor
223 reviews
94 hotel reviews
common_n_hotel_reviews_1bd8 182 helpful votes
3 of 5 stars Reviewed 3 weeks ago

After the taxi arrives at the Aston Hotel one has to climb up steep stairs to reach the rather small reception desk. Check in was friendly and swift. To reach the elevator to the rooms one has to turn right after the reception and after a few steps turn to the left followed by another right turn where one encounters... More 

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Aston B, General Manager at Aston Balikpapan Hotel & Residence, responded to this review

Dear Kilovolt500, Aston Balikpapan Hotel & Residence would like to say thank you for providing your valuable feedback to us on your stay. I do apologies that you did not have the best experience we endeavor to provide each of our guests. Certainly the lack of room product is not up to our usual high standard, your feedback on couch... More 

Jkt
1 review
4 of 5 stars Reviewed 3 weeks ago

Large room and mini kitchen was the important aspect for our family 3 weeks trip. Supported by best location in town near public facilities such as airport, mall, entertainment, and public transports.

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Aston B, General Manager at Aston Balikpapan Hotel & Residence, responded to this review

Dear Deddy_Bastian, Thank you so much for your review. We are very delighted to hear that you enjoyed your overall stay at Aston Balikpapan Hotel & Residences and in particular our guestroom. We strive to deliver excellent product to each and every one of our guests and we are so happy to know that you enjoyed your stay. We hope... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

So so food. Nearby ATM & mini market. Nice sea view from 3 bedrooms type of property. Good pick up service with reasonable price & cooperative driver. Need better maintenance in room facilities and equipment (some area looks dirty, one of toilet flush broken, leaked AC in living room). Quick response and friendly staff.

Review collected in partnership with this hotel

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Aston B, General Manager at Aston Balikpapan Hotel & Residence, responded to this review

Dear ShiningBlueLover, Thank you very much for your kind feedback, very appreciated for taking your time for us to improve. On behalf of the management and staff here at Aston Balikpapan Hotel & Residence, kindly accept our sincerest apologies for not being able to provide the best hospitality product during your recent stay with us. It is with much regret... More 

Indonesia
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

During their stay here, we were quite happy, although only one night, but it left a good impression. Actually, we were expecting a free room upgrade as our previous experience in Aston Solo, but it is not we get at Aston Balikpapan. Deluxe also is quite comfortable for us. I love the atmosphere which is comfortable and clean, spacious rooms,... More 

Review collected in partnership with this hotel

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Aston B, General Manager at Aston Balikpapan Hotel & Residence, responded to this review

Dear Muhammad Syarif A, A great pleasure to serve you here and many bunch of thanks for taking your time to write in Trip Advisor. The team is heartened to know you enjoyed your stay with us and have found our location to be most convenient and ideal for your holiday in Aston Balikpapan Hotel & Residence. We deeply regret... More 

Tangerang
1 review
4 of 5 stars Reviewed 4 weeks ago

- Hotel service was excellent, all are in order - The room and view was nice and fantastic with sea colour. - Hotel located near capital area and easy to reach meeting point. - All hotel staff was friendly and smile all the time

Review collected in partnership with this hotel

Was this review helpful? Yes
Aston B, General Manager at Aston Balikpapan Hotel & Residence, responded to this review

Dear Mr. Debut_Cahyana, Thank you for taking time to such a wonderful and detailed review on your recent stay experience at Aston Balikpapan Hotel & Residence. All of us are elated your family and you thoroughly enjoyed your many nights’ stay with us and find our central location to be ideal as you could conveniently reach the meeting point. Additionally,... More 

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