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Aston Balikpapan Hotel & Residence

4.0 of 5 Grand Sudirman Balikpapan | Jl. Jend. Sudirman No. 7, Balikpapan 76114, Indonesia
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Aston Balikpapan Hotel & Residence
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Aston Balikpapan Hotel & Residence
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164 reviews from our community

Traveler rating
    38
    70
    42
    11
    3
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35
8
13
72
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
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Sydney, Australia
Contributor
13 reviews 13 reviews
3 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars NEW via mobile

Very busy packed city and I arrived on a carnivalesque day. But I did not mind this since I wanted to see the people the colours and the festivities. It was great. The hotel was great with excellent staff and customer service and good atmosphere!

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Jakarta, Indonesia
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

so i stayed here during the chinese new year weekend. got a good promo price (thank you ms.Jane). stayed in executive room with 2 bedroom n bathroom. there's a balcony with nice city/ocean view. the room was comfy n nice, although there was some maintenance needed, the wallpaper had spots (kind of creepy), the bathroom need to be scrub more... More 

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Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

when we arrive at night we didn't realize that this hotel located near the sea and has beautiful sea view from the resto n pool.In the morning when we took breakfast then we just saw it...wooowww..just feel like in Bali...so nice..

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Kuala Lumpur, Malaysia
Senior Contributor
44 reviews 44 reviews
35 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed 4 weeks ago

After 13 years, I am back at Balikpapan. I chose this hotel based on the reviews on TripAdvisor. It is my first visit to this hotel and I must say that the hotel has an impressive view. The view overlooking the sea front is stunning but that's when everything else became average. The check-in was polite and quite nice. But... More 

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Aston B, General Manager at Aston Balikpapan Hotel & Residence, responded to this review

Dear Chin-Fah, Thank you for choosing Aston Balikpapan Hotel & Residence for your accommodation during your Business Trip. Please accept our sincere apology for the impression you might have on your visit here below your expectation. I would like to inform you that we are in process to refurbish our rooms in this year to refresh our product and I... More 

Petaling Jaya
Senior Contributor
39 reviews 39 reviews
39 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed January 18, 2015

Hotel located by the Makassar Strait, along the main street of Balikpapan (behind Panin Tower), about 8km from the airport and 1km to Balikpapan Plaza (biggest mall in town). Stayed in Executive room on 20th floor which provide nice views of the strait and city (suitable for 3 guests). Check-in and check-out was quick. Lobby area was small but cosy... More 

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Aston B, General Manager at Aston Balikpapan Hotel & Residence, responded to this review

Dear Hasmil Z, Thank you for taking the time to write a review about your stay at Aston Balikpapan Hotel & Residence. I am glad to hear you enjoyed the overall experience. However at the same time, I am concerned about your comments regarding our external wall building. We take your comments seriously and I have addressed the issues with... More 

1 review
5 of 5 stars Reviewed January 13, 2015

My husband and I stayed at Aston Balikpapan. We had a wonderful time and loved every bit of our stay here. We booked a sea view room and get 2 bedroom like apartment. Enjoyed every second at Aston Balikpapan it was so heavenly and beautiful. Exceeded expectations. The service, food, accommodation, spa everything was amazing thank you so much for... More 

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Aston B, General Manager at Aston Balikpapan Hotel & Residence, responded to this review

Dear Daneshfaiq, Warmest greetings from seafront of Aston Balikpapan Hotel & Residence. Thank you very much for your kind sharing and recommendation for us, and we will share this pleasant experience to all our team member. we hope we can welcome you back here in the near future, see you soon... Kind Regards, Tomy Yovan General Manager More 

1 review
4 of 5 stars Reviewed January 1, 2015

A comfort hotel...nice view, good food, and friendly staffs...one of the most recommended hotels to stay in Balikpapan...it's not far away from the city centre, shopping malls, good restaurants..it's on a strategic location...

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Aston B, General Manager at Aston Balikpapan Hotel & Residence, responded to this review

Dear Anson B. P, Thank you very much for your kind attention to us by sharing your truly experience at Aston Balikpapan Hotel & Residence. We are always trying our best to deliver the delightful moment to every customer and attached it with heartfelt services. Hope to see you soon here... With Kind Regards, Tomy Yovan General Manager More 

Jakarta, Indonesia
Senior Contributor
47 reviews 47 reviews
28 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed December 20, 2014

Hotel room is clean and nice, view to sea and city is great, breakfast is nice. Wifi need to re-login all the time, really annoying. Check in is slow, they don't show you the room. I got lost to the other tower before finding the right room on the next building.

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Aston B, General Manager at Aston Balikpapan Hotel & Residence, responded to this review

Dear Lucy_backpackgal82, Thank you for taking the time to share your comments with us and I'm fully agreed with you that your best experience at Aston Balikpapan Hotel & Residence should not be bothered with this idle time of wifi connection. We do taking action by reviewing the time with more longer minutes immediately. We are delighted to learn that... More 

Yogyakarta, Indonesia
1 review
5 of 5 stars Reviewed December 19, 2014

I really love the pool and lobby area.. I booked my holiday at Aston 2 months ago and have been reading call these excellent reviews ever since. I am pleased to say that Aston not only met but exceeded my expectations. The staff are friendly and always happy. A luxurious stay in Balikpapan that will leave you relaxed and refreshed!

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Aston B, General Manager at Aston Balikpapan Hotel & Residence, responded to this review

Dear Lidwina G, Thank you for taking the time to post a review on TripAdvisor. I was delighted to see that you give us five star rating and that you find our product is exceeding your expectation. Please rest assured I have shared your comments with the entire team at the hotel who were as pleased as I was to... More 

Brisbane, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 13, 2014

My two week stay was very enjoyable. Nice big room with ocean view. Room was spotless and any request was a pleasure for staff to do. Many smiling faces at breakfast which was well catered for to suit all nationalities and diets. The bar was friendly and a good place to mix with expats and locals.

Was this review helpful? Yes 1
Aston B, General Manager at Aston Balikpapan Hotel & Residence, responded to this review

Dear RossM_IN_OZ, Many thanks for telling us about your stay at Aston Balikpapan Hotel & Residence. I am so pleased to hear that you enjoyed your experience. We are happy to hear that our hotel facilities were to you liking and that the exotic location of the hotel further enhanced your trip. I sincerely hope to welcome you back again.... More 

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Additional Information about Aston Balikpapan Hotel & Residence

Address: Grand Sudirman Balikpapan | Jl. Jend. Sudirman No. 7, Balikpapan 76114, Indonesia
Location: Indonesia > Borneo > East Kalimantan > Balikpapan
Price Range (Based on Average Rates): $
Hotel Class:4 star — Aston Balikpapan Hotel & Residence 4*
Number of rooms: 155
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Also Known As:
Aston Balikpapan Hotel And Residence
Hotel Style:
#1 Luxury Hotel in Balikpapan

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