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All 28 Balikpapan hotels

Aston Balikpapan Hotel & Residence

4.0 of 5 Hotel   |   Grand Sudirman Balikpapan | Jl. Jend. Sudirman No. 7, Balikpapan 76114, Indonesia
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Aston Balikpapan Hotel & Residence
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Ranked #1 of 28 Hotels in Balikpapan
A recent review
3 of 5 stars reviewed 1 week ago
Vied F Balikpapan, Indonesia
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132 reviews from our community

Traveler rating
    28
    59
    33
    9
    3
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28
7
11
58
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
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  • French first
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  • Italian first
  • Japanese first
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English first
Balikpapan, Indonesia
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

Aston is located at the city center of Balikpapan. I booked superior room for one night, got the room at 5th floor, relatively quick check-in. At usual, after check-in, I inspect the room before take a rest. Found out that the exhaust fan in the bathroom sounds noisy.. called the front-desk right away to get maintenance team check the exhaust... More

Was this review helpful? Yes
Aston B, General Manager at Aston Balikpapan Hotel & Residence, responded to this review

Dear Vied F, Thank you very much for taking the time to write us a valuable review in Trip Advisor. Please accept my apologies for your unpleasant experience during breakfast time and annoying sound at your stay. I assure you that the proper quick actions has been taken and hopefully you will see our significant improvement on your next trip... More

Jakarta, Indonesia
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago via mobile

Definitely must ask for sea view. Not among the best sea view I've seen, but I think it's better than the city view. The staffs are very friendly and helpful, really trying to make the stay enjoyable.

Was this review helpful? Yes
Aston B, General Manager at Aston Balikpapan Hotel & Residence, responded to this review

Dear Andree H, Please allow me and all entire team of Aston Balikpapan to appreciate your effort to taking the time sharing your experience during your stay. We are looking forward to welcome you back here soon at Aston Balikpapan Hotel & Residence, I will be more than happy to assist you for your next booking at info@astonbalikpapan.com With Kind... More

Bangkok, Thailand
Top Contributor
60 reviews 60 reviews
29 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Unfortunately not so many serviced apartment around. The apartments are well located in Balikpapan, not too far from the city center and not too far from the airport. However there are lot of downsides. first: the rooms are not cleaned properly, so you will have to buy your own products to remove the tench of urine in the toilets, did... More

Was this review helpful? Yes 1
Aston B, General Manager at Aston Balikpapan Hotel & Residence, responded to this review

Dear Gilwhoever, Thank you for taking the time to share your experience staying with us at Aston Balikpapan Hotel & Residence. Please accept my apology for some areas where we did not meet your expectation and We will definitely taking appropriate actions immediately for room cleanliness and maintenance. We currently under process to replace all Gas stove with electric stove... More

Senior Contributor
21 reviews 21 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 7, 2014

The lobby is very small, very not comfortable. The hotel attached with apartment so the buildings are very compact. The staffs are helpful, room quite clean, and i really love the pool that are facing the sea. You'll feel relaxed just by sitting near the pool witn the sea breeze.

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Aston B, Manajer Umum at Aston Balikpapan Hotel & Residence, responded to this review

Dear Shantya P, Thank you for choosing Aston Balikpapan and sharing your comments in Trip Advisor. We are still improving our facility and looking forward to welcome you back here soon. With Kind Regards, Tomy Yovan General Manager More

Brunei
Contributor
13 reviews 13 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed August 5, 2014

This hotel was number 1 in trip advisor and as another reviewer said I cannot understand how! The location and design of the hotel is nice but the standard room we were given was awful. The main negative though was it was so crowded with so many people making a noise, eating, drinking and smoking in all the public places.... More

Was this review helpful? Yes 1
Aston B, Manajer Umum at Aston Balikpapan Hotel & Residence, responded to this review

Dear HilaryBrunei, Thank you for choosing Aston Balikpapan for your stay and sharing your valuable feedback at Trip Advisor. I was really disappointed to note your concerns for the areas where we did not meet your expectations especially the level of service issue. I would like to sincerely apologize for the inconvenience caused. We do hope that we still have... More

Haarlem, Holland
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 18, 2014

We stayed here for 3 nights. Staff is nice and adequate. Rooms need some maintenance, pool is used for party's, so we did not swim. But location is very good, we used an angkot to go to the mall etc. Breakfast has everything we wanted, even a real cappuccino.

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Aston B, Manajer Umum at Aston Balikpapan Hotel & Residence, responded to this review

Dear Marja58, Thank you for choosing Aston Balikpapan Hotel & Residence for your memorable experience. We are looking forward to welcome you back here and please let us know by sending email to info@astonbalikpapan.com for your future visit. It is our pleasures to ensure all our customers are having a pleasant experiences during their visit in here. With Kind Regards,... More

Jakarta, Indonesia
Senior Contributor
43 reviews 43 reviews
26 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed July 11, 2014

Decided to stay in this hotel because tripadvisor rated this hotel no 1 in Balikpapan. The check in was fast. The room is huge, apartment-like, with 2 bedrooms. This is a typical hotel in many Indonesian cities whereby they try to build luxury hotels but fail to maintain well. The property is supposed to be nice with a beach front... More

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Aston B, Manajer Umum at Aston Balikpapan Hotel & Residence, responded to this review

Dear Davida_Davida, This most candid commentary from you is very much appreciated. While we do enjoy a good reputation that is synonymous with service, it resides on a reputation that is built on guest experience. Your experience the past days was not what we strive to deliver and for this I want to express my deepest apology and regret that... More

Berlin, Germany
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed July 4, 2014

I ordered the airport pick up service and was picked up by a friendly staff member at the airport. However I had to wait 30minutes before the vehicle arrived which was very annoying for such an overpriced service. In the hotel itself the staff was very slow and not very friendly. The room was spacey but very dirty in some... More

Was this review helpful? Yes 1
Aston B, Manajer Umum at Aston Balikpapan Hotel & Residence, responded to this review

Dear Marina C, Thank you for your valuable feedback of your recent stay at Aston Balikpapan Hotel & Residence. We were really disappointed to note your concerns for areas where we did not meet your expectations especially the product and service at Pool, please accept our sincere apology for the inconvenience caused. We appreciate your feedback as it allows us... More

Balikpapan
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 19, 2014

Nice hotel.. But not excellent.. The location is very nice and excellent po! I really love the pool and the lobby area.. My room was on 12 floor so I had an amazing view. But my bedcover was smelly and an extra bathroom near the small kitchen was dirty.. The food was nice but not varied enough.. Service was good..... More

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Aston B, Manajer Umum at Aston Balikpapan Hotel & Residence, responded to this review

Dear ShafiraYPutri, Hello from Aston Balikpapan Hotel & Residence... First of all we would like to appreciate you for choosing us as your second home to stay. Please also accept our sincere apology for some points that not met your expectation and we also very sorry and immediately we sort it out. Please do not hesitate to contact me at... More

Vancouver, Canada
Contributor
12 reviews 12 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed June 12, 2014

Unfortunately I have no positive comments for this hotel. I simply fail to understand how this hotel could be rated #1 in Tripadvisor for Balikpapan. Are standards in Balikpapan really that low? Service is really not up to par, and quality of the hotel extremely poor. I stayed at the serviced apartment, executive room #1911. It was extremely disappointing for... More

Was this review helpful? Yes
Aston B, Manajer Umum at Aston Balikpapan Hotel & Residence, responded to this review

Dear Mr. irasshaimase, Thank you for your valuable feedback of your recent stay at Aston Balikpapan. I was really disappointed to note your concerns for the areas where we did not meet your expectations especially the service & maintenance issue. I would like to sincerely apologize for the inconvenience caused. This most candid commentary from you is very much appreciated.... More

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Additional Information about Aston Balikpapan Hotel & Residence

Address: Grand Sudirman Balikpapan | Jl. Jend. Sudirman No. 7, Balikpapan 76114, Indonesia
Location: Indonesia > Borneo > East Kalimantan > Balikpapan
Price Range (Based on Average Rates): $
Hotel Class:4 star — Aston Balikpapan Hotel & Residence 4*
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Also Known As:
Aston Balikpapan Hotel And Residence

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