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Aston Balikpapan Hotel & Residence

Grand Sudirman Balikpapan | Jl. Jend. Sudirman No. 7, Balikpapan 76114, Indonesia
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Aston Balikpapan Hotel & Residence
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Aston Balikpapan Hotel & Residence
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    190 Reviews from our TripAdvisor Community

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    Traveler rating
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      87
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    Rating summary
    • Location
      4 of 5 stars
    • Sleep Quality
      4 of 5 stars
    • Rooms
      4 of 5 stars
    • Service
      4 of 5 stars
    • Value
      4 of 5 stars
    • Cleanliness
      4 of 5 stars
    Traveler tips help you choose the right room.   Room tips (27)
    Date | Rating
    • English first
    • French first
    • Indonesian first
    • Italian first
    • Japanese first
    • Russian first
    • Any
    English first
    • All months
      (190)
    • Mar-May only
      (53)
    • Jun-Aug only
      (53)
    • Sep-Nov only
      (39)
    • Dec-Feb only
      (45)
    All months
    Perth, Australia
    1 review
    3 of 5 stars Reviewed today NEW

    My fiancé and I recently stayed at the Aston Balikpapan for 10 days. During our stay the staff were very friendly and respectful. We loved the sea and city views from the hotel and also the food from the restaurant/ room service was brilliant. I even enjoyed hearing the call to pray which can be heard from the room (well... More 

    Was this review helpful? Yes
    Blitar
    1 review
    4 of 5 stars Reviewed 6 days ago NEW

    To a regular customer like me that every month is always stay in hotel aston , maybe the atmosphere just as live music on a certain night could be consideration of the small hotel.souvenir like a cap to a customer can still so consideration also .

    Review collected in partnership with this hotel

    Was this review helpful? Yes
    jakarta
    Level Contributor
    26 reviews
    22 hotel reviews
    common_n_hotel_reviews_1bd8 5 helpful votes
    3 of 5 stars Reviewed 2 weeks ago

    We stayed just one night in executive room consits one master bed room and one smaller room, dining room, kichenette and balcony. Kids love they swimming pool and sorrounded ( facing the beach ). Breakfast buffet served variety of western and asia, standard taste but they provide fresh fruit juice as your request. Good location, friendly staf. For note need... More 

    Was this review helpful? Yes
    Aston B, General Manager at Aston Balikpapan Hotel & Residence, responded to this review

    Dear Tuti40, Thank you for your review. It is great to know that you experienced a good holiday stay with your family and especially highlighting the quality of service provided by some of our team members at Fresh Fruits Juices Corner. We are providing the dedicated free transportation also for Spending your time at Mall with Family. We will surely... More 

    Jakarta, Indonesia
    Level Contributor
    13 reviews
    10 hotel reviews
    common_n_hotel_reviews_1bd8 4 helpful votes
    3 of 5 stars Reviewed 3 weeks ago

    Aston balikpapan located right next to the sea. It offers a beatiful sea view. Too bad that i stayed at room which view was not facing the sea. The food is not bad. Many options that people can choose. But there is room for improvement to provide more selection for vegetarian menu. What i love most is pool view as... More 

    Was this review helpful? Yes
    Aston B, General Manager at Aston Balikpapan Hotel & Residence, responded to this review

    Dear Agung d, We would like to sincerely thank you for staying at Aston Balikpapan Hotel & Residence. Your kind words about our property, the atmosphere and the facilities are of great motivation to the entire team. We have made a note to be taken into our priority for vegetarian selection of food. We look forward to welcoming you back... More 

    Jakarta, Indonesia
    Level Contributor
    85 reviews
    19 hotel reviews
    common_n_hotel_reviews_1bd8 7 helpful votes
    4 of 5 stars Reviewed June 23, 2015

    Great location and friendly staff. Nice view to the sea from balcony of the room. The lobby design is good and scene from lobby is very beautifull.. The breakfast is good has many variations of food. The room is big and clean but a bathroom quite small

    Was this review helpful? Yes
    Aston B, General Manager at Aston Balikpapan Hotel & Residence, responded to this review

    Dear Sanggamsitorus2015, Thank you for your such a detailed review of your recent stay. I am extremely happy to hear of the personal attention given by my team to ensure you had a memorable stay with us. Comments such as these will ensure we continue to create personal and memorable experiences to our guests through our service. Thank you also... More 

    Semarang, Indonesia
    Level Contributor
    3 reviews
    3 hotel reviews
    common_n_hotel_reviews_1bd8 2 helpful votes
    3 of 5 stars Reviewed June 21, 2015

    I think that hotel has to add the staff services. Room service is so delayed. My room cleaned about 12.30 p.m. When I made ordered in restaurant, I waited for 1 hours. The funniest things, my restaurant bill did't included yet when I was check out. So they called me on phone though I was at the airport. In Indonesian... More 

    Was this review helpful? Yes
    Aston B, General Manager at Aston Balikpapan Hotel & Residence, responded to this review

    Dear Brianej007, We are sorry for the inconvenience you experienced during your stay at Aston Balikpapan Hotel & Residence. We thank you for your feedback and we have taken your notes and observation for our improvement in the future. A representative of our hotel will contact you soon. We will look forward toy your kind to let us know what... More 

    Level Contributor
    4 reviews
    4 hotel reviews
    3 of 5 stars Reviewed June 11, 2015

    The building was great but somewhat old and poorly constructed. They have wide selection of breakfast but medium taste. I stayed in the executive room (2 bedrooms with mini kitchen etc) unfortunately the living room's air conditioner keeps leaking, the water in the shower was sometimes small sometimes big. And it seems like the room service only fold the sheets... More 

    Was this review helpful? Yes
    Aston B, General Manager at Aston Balikpapan Hotel & Residence, responded to this review

    Dear Sevi I Greetings from Aston Balikpapan Hotel & Residence! Thank you for taking the time to tell us about your experience at Aston Balikpapan Hotel & Residence. I sincerely apologize that your stay did not meet your expectations. In terms of the AC, water & Food taste, the hotel was undergoing maintenance at that point. Once again, we are... More 

    Samarinda
    Level Contributor
    20 reviews
    19 hotel reviews
    common_n_hotel_reviews_1bd8 19 helpful votes
    4 of 5 stars Reviewed May 31, 2015

    I was staying on Aston this May for attending oil and gas expo. Thanks to Rina, aston staff at the expo for giving me voucher. The room was spacious, apartment style, even tough i choose superior room only. A little bit old as the wallpaper began to crack. I little humid too. Love the lobby's view, love the scenery of... More 

    Was this review helpful? Yes
    Aston B, General Manager at Aston Balikpapan Hotel & Residence, responded to this review

    Dear Liyo13, Thank you for participating at Balikpapan Mining Expo 2015 at Manggar Beach Balikpapan. We are very appreciated that you are staying at Aston Balipapan Hotel & Residence during the Expo. I found that you highlighted some issues regarding room interior and food tasting which below your expectation, Please accept our sincere apology for that and I assure you... More 

    2 reviews
    3 of 5 stars Reviewed May 17, 2015

    Been staying over last 3 weeks. Pool water is dirty. Pool closed at 7 pm so limited time for those working during the day. And during morning and afternoon weekend, crowded with kids. So those like to sport is problematic. Sofa bench at pool need refurbishment. Its painful to lay down Spent idr 400k for extra bed. They simply put... More 

    Was this review helpful? Yes
    Aston B, General Manager at Aston Balikpapan Hotel & Residence, responded to this review

    Dear Mr. George S, Thank you for choosing to spend 3 weeks with us on Aston Balikpapan Hotel & Residence, Whilst I am disappointed to read that you encountered some issues with Hotels' facilities and policy here, I thank you for pointing out the issue and I am sure that we are able to resolve it at immediate time. Please... More 

    Malang, Indonesia
    Level Contributor
    13 reviews
    11 hotel reviews
    common_n_hotel_reviews_1bd8 3 helpful votes
    4 of 5 stars Reviewed May 13, 2015

    I was pleasantly surprised by the excellent hospitality and the complete facilities of home that was made available at this hotel. It started with a glitch! In some strange incident, our flight was reported "cancelled" on the internet when it wasn't so in reality. So the hotel pickup didn't show. But when I called the reception, all was made good... More 

    Was this review helpful? Yes
    Aston B, General Manager at Aston Balikpapan Hotel & Residence, responded to this review

    Dear Jasmin S, I'm so pleased to read that you had such a wonderful stay and FEELS LIKE HOME with us recently! It was a pleasure to read your review and to learn about how much you enjoyed your stay with us. I thank you once again for your valuable feedback and very much hope that we will have another... More 

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    143 photos of this hotel

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    Pool/beach area (21)
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    Room/suite (28)
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    Bathroom (6)
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