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Aston Balikpapan Hotel & Residence

4.0 of 5 Grand Sudirman Balikpapan | Jl. Jend. Sudirman No. 7, Balikpapan 76114, Indonesia
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Aston Balikpapan Hotel & Residence
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Aston Balikpapan Hotel & Residence
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159 reviews from our community

Traveler rating
    38
    67
    40
    11
    3
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35
8
13
71
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
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Kuala Lumpur, Malaysia
Senior Contributor
41 reviews 41 reviews
32 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed yesterday NEW

After 13 years, I am back at Balikpapan. I chose this hotel based on the reviews on TripAdvisor. It is my first visit to this hotel and I must say that the hotel has an impressive view. The view overlooking the sea front is stunning but that's when everything else became average. The check-in was polite and quite nice. But... More 

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Petaling Jaya
Senior Contributor
39 reviews 39 reviews
39 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 1 week ago

Hotel located by the Makassar Strait, along the main street of Balikpapan (behind Panin Tower), about 8km from the airport and 1km to Balikpapan Plaza (biggest mall in town). Stayed in Executive room on 20th floor which provide nice views of the strait and city (suitable for 3 guests). Check-in and check-out was quick. Lobby area was small but cosy... More 

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Aston B, General Manager at Aston Balikpapan Hotel & Residence, responded to this review

Dear Hasmil Z, Thank you for taking the time to write a review about your stay at Aston Balikpapan Hotel & Residence. I am glad to hear you enjoyed the overall experience. However at the same time, I am concerned about your comments regarding our external wall building. We take your comments seriously and I have addressed the issues with... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

My husband and I stayed at Aston Balikpapan. We had a wonderful time and loved every bit of our stay here. We booked a sea view room and get 2 bedroom like apartment. Enjoyed every second at Aston Balikpapan it was so heavenly and beautiful. Exceeded expectations. The service, food, accommodation, spa everything was amazing thank you so much for... More 

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Aston B, General Manager at Aston Balikpapan Hotel & Residence, responded to this review

Dear Daneshfaiq, Warmest greetings from seafront of Aston Balikpapan Hotel & Residence. Thank you very much for your kind sharing and recommendation for us, and we will share this pleasant experience to all our team member. we hope we can welcome you back here in the near future, see you soon... Kind Regards, Tomy Yovan General Manager More 

1 review
4 of 5 stars Reviewed 4 weeks ago

A comfort hotel...nice view, good food, and friendly staffs...one of the most recommended hotels to stay in Balikpapan...it's not far away from the city centre, shopping malls, good restaurants..it's on a strategic location...

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Aston B, General Manager at Aston Balikpapan Hotel & Residence, responded to this review

Dear Anson B. P, Thank you very much for your kind attention to us by sharing your truly experience at Aston Balikpapan Hotel & Residence. We are always trying our best to deliver the delightful moment to every customer and attached it with heartfelt services. Hope to see you soon here... With Kind Regards, Tomy Yovan General Manager More 

Jakarta, Indonesia
Senior Contributor
47 reviews 47 reviews
28 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed December 20, 2014

Hotel room is clean and nice, view to sea and city is great, breakfast is nice. Wifi need to re-login all the time, really annoying. Check in is slow, they don't show you the room. I got lost to the other tower before finding the right room on the next building.

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Aston B, General Manager at Aston Balikpapan Hotel & Residence, responded to this review

Dear Lucy_backpackgal82, Thank you for taking the time to share your comments with us and I'm fully agreed with you that your best experience at Aston Balikpapan Hotel & Residence should not be bothered with this idle time of wifi connection. We do taking action by reviewing the time with more longer minutes immediately. We are delighted to learn that... More 

Yogyakarta, Indonesia
1 review
5 of 5 stars Reviewed December 19, 2014

I really love the pool and lobby area.. I booked my holiday at Aston 2 months ago and have been reading call these excellent reviews ever since. I am pleased to say that Aston not only met but exceeded my expectations. The staff are friendly and always happy. A luxurious stay in Balikpapan that will leave you relaxed and refreshed!

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Aston B, General Manager at Aston Balikpapan Hotel & Residence, responded to this review

Dear Lidwina G, Thank you for taking the time to post a review on TripAdvisor. I was delighted to see that you give us five star rating and that you find our product is exceeding your expectation. Please rest assured I have shared your comments with the entire team at the hotel who were as pleased as I was to... More 

Brisbane, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 13, 2014

My two week stay was very enjoyable. Nice big room with ocean view. Room was spotless and any request was a pleasure for staff to do. Many smiling faces at breakfast which was well catered for to suit all nationalities and diets. The bar was friendly and a good place to mix with expats and locals.

Was this review helpful? Yes 1
Aston B, General Manager at Aston Balikpapan Hotel & Residence, responded to this review

Dear RossM_IN_OZ, Many thanks for telling us about your stay at Aston Balikpapan Hotel & Residence. I am so pleased to hear that you enjoyed your experience. We are happy to hear that our hotel facilities were to you liking and that the exotic location of the hotel further enhanced your trip. I sincerely hope to welcome you back again.... More 

Melbourne, Australia
Top Contributor
100 reviews 100 reviews
12 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed November 11, 2014

but considering this is a pricey hotel me expecting a bath tub, not only shower. we stayed in condo room with 2 bedrooms, 2 bathrooms and kitchen. the maid's room was empty somehow, just empty space. not that clean and not enough cutlery and glasses to use. want to cook something but no frying pan and plates. the choice for... More 

Was this review helpful? Yes 1
Aston B, General Manager at Aston Balikpapan Hotel & Residence, responded to this review

Dear Ben2222, Thank you for taking your time to share with us your truly experience staying with Aston Balikpapan Hotel & Residence. We are truly sorry to hear some cooking tools are not available, we definitely re checked all rooms and equipped as standard for our apartment type. Thank you for your kind feedback and we are looking forward to... More 

Jakarta, Indonesia
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 5, 2014

Good staff and good service so far. It's not too far from the airport normally about 20-min and close to the centers of activity. If you are traveling with your family, you should select an executive room (condo room). There are 2 bedrooms with 2 bathrooms + 1 maid's room with one bathroom attendants. There is a kitchen with kitchen... More 

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Aston B, General Manager at Aston Balikpapan Hotel & Residence, responded to this review
Google Translation

Dear Ris_1_dy, Terimalah penghargaan kami dan rasa terima kasih kami yang besar untuk komentar positifnya di sini. kami akan berbagi... More 

jakarta
2 reviews
5 of 5 stars Reviewed November 4, 2014

I was stay at Balikpapan for business travelling, was having great stay at this hotel. The location also strategic. All the staff was greeted me friendly, speed of check in also good, they didn't make me to wait for long time. The room also nice, clean and comfortable. The breakfast also great, a lot of variety to try and the... More 

Was this review helpful? Yes
Aston B, General Manager at Aston Balikpapan Hotel & Residence, responded to this review
Google Translation

Dear Ditaayumaharani, Terima kasih kami haturkan untuk dita yang telah menyempatkan diri untuk bercerita tentang pengalamannya menginap di Aston Balikpapan... More 

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Additional Information about Aston Balikpapan Hotel & Residence

Address: Grand Sudirman Balikpapan | Jl. Jend. Sudirman No. 7, Balikpapan 76114, Indonesia
Location: Indonesia > Borneo > East Kalimantan > Balikpapan
Price Range (Based on Average Rates): $
Hotel Class:4 star — Aston Balikpapan Hotel & Residence 4*
Number of rooms: 155
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Also Known As:
Aston Balikpapan Hotel And Residence
Hotel Style:
#1 Luxury Hotel in Balikpapan

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