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All 5 Tarakan hotels

Swiss-Belhotel Tarakan

3.0 of 5 Hotel   |   Jl. Mulawarman No. 15, Tarakan 77111, Indonesia
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Swiss-Belhotel Tarakan
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34%
Ranked #1 of 5 hotels in Tarakan
A recent review
4 of 5 stars reviewed 1 week ago
Herman Darnel I Jakarta, Indonesia
  • Reviews (27)
  • Photos (9)
  • Amenities
  • Room tips (6)
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27 people have reviewed this hotel

Traveler rating
    4
    6
    10
    4
    3
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Families
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2
2
14
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • Indonesian first
  • Any
English first
Jakarta, Indonesia
Top Contributor
55 reviews 55 reviews
31 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed 2 nights at this hotel. Location is very good, near city center and about 15 minutes to airport. The room is spacious, clean and well decorated and well equipped. Hotel staffs were helpful and friendly. The breakfast choice and taste was fine.

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Jakarta, Indonesia
Top Contributor
125 reviews 125 reviews
66 hotel reviews
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed May 15, 2014

Tarakan is a business and transit city,since this year is become part of northern kalimantan the youngest province in indonesia. Location is superb,10 minutes from the airport In the main and city centre The only one world chain hotel in town To me this is the only choice hotel to stay when i am in tarakan For business or leisure... More

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Contributor
13 reviews 13 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 1, 2014

I stayed 1 night and left the city to come back to the hotel 2 days later for 2 more nights. After that first stay, they called to tell ME that I had left my Macbook Air in the room. So quickly did they call that even I hadn't realise that my laptop was not in my backpack. I got... More

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Bangkok, Thailand
Senior Contributor
32 reviews 32 reviews
21 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed February 27, 2014

This hotel was recommended by our hosts. It is apparently the best hotel in town. I was actually surprised to find a hotel from this chain in a small city. Overall the experience was good. The room though a bit dated was comfortable. The bathroom though was not designed well - a bit cramped. The internet is free but unreliable... More

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Batam, Indonesia
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed February 26, 2014 via mobile

I stayed for 3 days during my bussiness trip. Actually a good place in the small island but i got annoyed when the staff rang my room phone and door bell several times for clarifiying my event bill which conducted in their place. I understood for the first and second rang and been wiling to make everything clear by following... More

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Jakarta, Indonesia
Top Contributor
61 reviews 61 reviews
33 hotel reviews
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed February 15, 2014 via mobile

Just stayed in here for a night, and i have an uncomfortable experience during stay in here.well the room is shabby and need refurnish, and the bathroom is kinda smell eer.. i think it came out from water drain. And the smell of cigarette smoke is still left behind... the food is good, but it took a long time wait... More

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FOM_Tarakan, Front Office Manager at Swiss-Belhotel Tarakan, responded to this review

Dear Ms. Ayu Guritno, Thank you for staying with us during your visit in Tarakan. We sincerely apologize for the uncomfortable experience during your overnight stay. We took your inconvenience into serious matter and we have discussed with the department related and they are giving extra treatment in the room. We also had brief all our departments to enhance our... More

Travelers are raving about these Tarakan hotels

Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed December 29, 2013

Spent one night in the hotel on my way back from derawan island, located near a small mall, ironically called "grand mall" the hotel service is nice, rooms are luxious and look great, the bed was a bit too mellow for me but my wife liked it, there is free HBO channel, i did not use the swimming pool, they... More

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 17, 2013

I am Julipan, i came to Tarakan city and stayed at Swiss-belhotel Tarakan on 04 Nov 13 until 07 Nov 13. The hotel is strategic and the location is in the center of city. I just took around 5 monutes to reach to the airport. I am very satisfied staff service. They are very kind and nice to me during... More

Was this review helpful? Yes 1
Indonesia
Top Contributor
79 reviews 79 reviews
8 hotel reviews
55 helpful votes 55 helpful votes
2 of 5 stars Reviewed October 7, 2013

In my opinion this is a poorly managed hotel. I can only blame the GM on such bad quality control - yes, I blame the management, not the staff. Let's start: 1) On arrival in the room, the safe deposit box was locked. This means that housekeeping didn't check the safe after the previous guest checked out 2) It took... More

Was this review helpful? Yes 2
FOM_Tarakan, General Manager at Swiss-Belhotel Tarakan, responded to this review

Dear Mr. Adrian, First of all, I sincerely apologize for the inconvenience that you experienced while staying with us. I took all the matter that you pointed into a serious consideration. I had spent some time with the managers from the departments related to discuss this matter . I will implement more training for the staff to enhance our service... More

Bali, Indonesia
Contributor
13 reviews 13 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed September 17, 2013

this hotel should be deliver good service since hold swissbel chain hotel. the food just so and so, the room just standard room with no wifi conection. the tv is not yet LCD and i dont understand why the room smell bad from the carpet !!!,is no body know how to clean the carpet..? but the nice thing is the... More

Was this review helpful? Yes 2
FOM_Tarakan, Front Office Manager at Swiss-Belhotel Tarakan, responded to this review

Dear Mr. Afwan, Warmest greetings from Swiss-Belhotel Tarakan, East Kalimantan. Thank you for choosing Swiss-Belhotel Tarakan as your accommodation and for your review for our hotel. We do apologize for the inconvenience caused when you were staying with us. The management is currently in progress of upgrading the facilities in rooms including changing the old television set. As for the... More

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Additional Information about Swiss-Belhotel Tarakan

Address: Jl. Mulawarman No. 15, Tarakan 77111, Indonesia
Location: Indonesia > Borneo > East Kalimantan > Tarakan
Price Range (Based on Average Rates): $
Hotel Class:3 star — Swiss-Belhotel Tarakan 3*
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Amenities

Business Center with Internet Access Free Breakfast Restaurant Room Service Airport Transportation
Hotel Class
Official Description (provided by the hotel)
Conveniently on Mulawarman Street in East Kalimantan, we are less than 10 minutes from Juwata Airport. Close to attractions such as Amal Beach and various mangrove forests and swamps, we are a great place to stay for business and leisure Conveniently on Mulawarman Street in East Kalimantan, we are less than 10 minutes from Juwata Airport. Close to attractions such as Amal Beach and various mangrove forests and swamps, we are a great place to stay for business and leisure travelers alike! ... more   less 
Number of rooms
84

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