We stayed for 2 nights. The accommodation was reasonably comfortable, there were very nice views to the crater floor, and the buffet food was above average. Unfortunately the shower had weak water pressure and the hotel had a very touristy type feel - slanted towards catering for large groups with little impression of personalised service, and even the masai performance... more

The final Serena lodge on our safari, and it did not disappoint. We had a fantastic room overlooking the amazing crater, with no need to use the curtains as the room was not overlooked. We would even spot elephants on the crater floor from our balcony! Again we were treated well with fruit on our arrival, and lots of entertainment... more

Huge lodge that caters to groups. Upon our arrival about 25 people were trying to register at the front desk - the staff looked frazzled trying to keep up. Dinner service was very slow - the huge restaurant was full, noisy. The soup and main dish are a la carte while the buffet is for salads and dessert. After about... more

What could be better than waking up overrlooking the Ngorongoro crater and watching the sun rise over the crater from your bed!! We were mesmerized. We chose the trip we were on with OAT simply because they did stay at this hotel where we had always wanted to stay. We were not disappointed! It is not a luxurious lodge but... more

This hotel offers the most panromic view of the crater at all time of the day. The view is breath taking. Its location is perfect for early start for the safari in the crater. The rooms were clean and spacious - a touch of colonial era. There was ample choice at meal times for both the vegetarians and non veg.... more

Stayed two nights 10 & 11 July 2009 during a weeks safari. Fantastic place to stay, on the rim of the crater overlooking it with unbelievable views. the rooms were clean and spacious with central heating. (you need it, it's cold that high up, although this means no mosquito's).Service was excellent, including hot water bottles placed in your bed's at... more

Unfortunately we arrived at this lodge after 3 superb nights at Serena Amboseli, Kenya, and were expecting a similarly run lodge and were bitterly disappointed. The only thing going for this lodge is its fabulous location on the crater rim. The lodge was poorly managed, the staff apathetic and honesty of gift shop staff questionable. Hot water was a major... more

Only place we stayed in Tanzania that the room needed some cleaning. We ran out of hot water the second day at the lodge since we got back to the hotel late. We had an issue with ants in the bathroom. The hot water bottle to warm up the bed was a nice touch. The food was very good at... more

This place only has the views going for itself. The rooms are lacking, the mattress was uncomfortable, and the food very very poor. In fact, my wife and I went hungry after no dinner. We took boxed lunches for the following day which were mediocre. The staff were very very pushy and insistent on tips which put us off. Wish... more