This place only has the views going for itself. The rooms are lacking, the mattress was uncomfortable, and the food very very poor. In fact, my wife and I went hungry after no dinner. We took boxed lunches for the following day which were mediocre. The staff were very very pushy and insistent on tips which put us off. Wish... more

I recently (June 6 & 7, 2009) spent 2 nights at this lodge and have mixed feelings about it. While the hotel definitely has some good points, a great location on the rim of the crater, 3 hour turnaround time for laundry (tho expensive), great views from the restaurant, a nice gift shop, and nightly entertainment. However, after having spent... more

We stayed 2 nights in this Hotel in January as part of an excellent Safari with Roy Safaris. The property is visually impressive as is the standard of accommodation and the quality of the food, in other words it is typical of a Serena property. On arrival knowing that this property is perched on the Crater rim we asked for... more

We only stayed here one night and chose it for its view over the crater which did not disappoint. We preferred the tented camps on this trip as this lodge felt a bit too much like a large tour group destination. The rooms are fine as was the restaurant. The staff were generally good but there was a marked improvement... more

We spent a couple of days in Serena Ngorongoro. Great place with no exclusions. If you are going to Ngorongoro, we warmly recommend you to stay there. more

Am not a fan of chain hotels, but this wasn't quite as bad as expected (although neither would I be raving about it!) The location is superb. The rooms are pretty basic, and the buffet style food is undoubtedly a little uninspiring. However, they did give us our best packed lunch of all the lodges! The big tour parties can... more

I had been to Ngorongoro Crater in 2002 and stayed at the Wildlife Lodge. The view from the balcony of the wildlife lodge is spectacular. However, other than the view the Serena Lodge was much superior. It was similar to a Hilton in the US. The service and staff was very helpful. The food was nicely presented, but not very... more

I’m trying to give an “In a Nutshell” Review My Expectations: I asked for very good/ higher end accommodation. I am rather particular about quality of rooms, bathrooms, surrounding area, ambience and service levels, especially since I am paying a premium price. I am not much of a “foodie” but I can be fussy about taste. Living in Asia, I’m... more

Great place. Each room has a tremendous view of the crater. The staff is excellent; the food delicious. The surroundings are wonderful and the rooms are very large, spacious and comfortable. more