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Protea Hotel Mossel Bay

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Cnr of Church and Market Streets | P O Box 349, Mossel Bay 6500, South Africa
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Protea Hotel Mossel Bay
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Protea Hotel Mossel Bay
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221 reviews from our community

Traveler rating
    119
    68
    26
    5
    3
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
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Greater Johannesburg, South Africa
1 review
5 of 5 stars Reviewed yesterday NEW

From the minute I walked up to the front desk I felt at home and was welcomed by friendly staff. Welcome drinks and porter service was on hand with competent staff ensuring check-in was completed efficiently. Front desk staff provided us with information such as breakfast and supper times at the restaurant while showing us to the bar area and... More 

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Eastern Cape Province
Contributor
11 reviews 11 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed yesterday NEW

My sister and I booked 2 rooms for 1 night. We were upgraded (no reason given) to very pleasant rooms, except that it had stairs down to the bedroom (a self-catering kitchen and lounge were upstairs). The bedrooms were extremely pleasant, though, and we appreciated the deep baths as so many hotels only provide showers. Large king-size beds, great views... More 

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Oudtshoorn, South Africa
1 review
5 of 5 stars Reviewed 3 days ago NEW

A very cosy hotel by the sea. The rooms are very clean especially the bathrooms. It makes one feel safe and comfortable. There is nothing worse than a dirty bathroom. Your bathrooms are very clean and keep it up that way. Staff is also friendly and helpful.

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Durban, South Africa
1 review
4 of 5 stars Reviewed 4 days ago NEW

Condition of the room was clean. The rest rooms or bath room should have mat to prevent slippering. The balcony must have ash trays. The channels on dstv must have all premium package. Two pin plug point must be available next to bed.

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ProteaHotelMosselBay, General Manager at Protea Hotel Mossel Bay, responded to this review

Dear ukuphola Thank you for reviewing our hotel on Tripadvisor with your recent stay. We appreciate your feedback and will be used constructively to maintain our level of service. Please accept my sincere apologies for any inconvenience that you experienced with your stay. We look forward to welcoming you back in the not too distant future. Kind regards Ronel Theron More 

Brisbane, Australia
Contributor
15 reviews 15 reviews
12 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed 1 night to go shark diving at Mossel Bay. I made this booking based on Trip Advisor rankings and not sure that it should have the #1 ranking. The rooms were comfortable and dinner in the restaurant was nice. It has that chain hotel feel about it. No early check-ins, no late departures, the staff weren't overly friendly... More 

Was this review helpful? Yes 1
ProteaHotelMosselBay, General Manager at Protea Hotel Mossel Bay, responded to this review

Dear HBAIP Thank you for taking the time to share your experience with us on Tripadvisor. Your feedback is highly valued and will be used constructively to maintain and improve our standards of service and facilities. Please accept my sincere apologies for the misunderstanding with the “early check-ins” and “late departures” as this is a service we definitely offer if... More 

Cape Town Central, South Africa
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Check in was a breeze thanks to Shonge. A nice touch, besides the normal welcoming fruit juice or sherry, is the welcome board with the new guests names on it. Also in the room a hand written welcome card, big thumbs up, something pleasantly different. The reception area is tastefully furnished and well appointed. The corner room, no. 20, was... More 

Was this review helpful? Yes 1
ProteaHotelMosselBay, General Manager at Protea Hotel Mossel Bay, responded to this review

Dear Gordon M Thank you very much for this great review! We appreciate the time that you have taken to provide us with such valuable feedback. The STAFF are committed to providing the best GUEST service and your feedback affirms their efforts, which I will definitely pass on to them. It is unfortunate that we have load shedding and sometimes... More 

West Chester, Pennsylvania
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 3 weeks ago

Thinking back of some of the most amazing hotel stays we ever had in the forty five years of traveling together. My wife and I agree that this is one of our favorite places to stay. We were fortunate enough to have the executive suite overlooking the bay, swimming pool and the Blue Oyster Bar. The Gannet Restaurant is a... More 

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ProteaHotelMosselBay, General Manager at Protea Hotel Mossel Bay, responded to this review

Dear sailorBill-36-7 What a fantastic review and we appreciate the time that you have taken to provide us with valuable feedback. We are thrilled to be on the “favourite places list” of travellers such as yourself with 45years of travelling experience. I’m glad that our location was beneficial to you to explore the rest of the Garden Route. The STAFF... More 

Tel-Aviv
Top Contributor
170 reviews 170 reviews
53 hotel reviews
109 helpful votes 109 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Our room was very clean, and the bed was very comfortable. Bathroom was lrage & comfortable too. We didn't eat at the hotel, and everything around was close (Easter vacation), so there's not a lot I can say about the area.

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ProteaHotelMosselBay, General Manager at Protea Hotel Mossel Bay, responded to this review

Dear Lilalo TLV Thank you for reviewing our hotel on Tripadvisor with your recent stay in Mossel Bay. Your feedback is appreciated. It is unfortunate that you didn’t have the opportunity to experience our in-house restaurant the Café Gannet also known as Mossel bay’s Seafood House or what our beautiful town has to offer. Easter Friday is one of our... More 

Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed April 16, 2015 via mobile

had a one night stay in the hotel ..huge rooms no lifts but we dint face ny load shedding there and wifi very limited MB not unlimited pool is very very small outside view is very ossim over all average hotel is OK

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ProteaHotelMosselBay, General Manager at Protea Hotel Mossel Bay, responded to this review

Dear jamilagohar Thank you for taking the time to post your comments on Tripadvisor. Mossel Bay is located within a north-facing bay and therefore offers beautiful views. With the hotel situated a mere 5 minute walk from the beach and harbour – these beautiful views can be enjoyed from the hotel, glad you did. Hope we will have the pleasure... More 

Cape Town Central, South Africa
2 reviews
3 of 5 stars Reviewed April 12, 2015 via mobile

Load shedding... Room in darkness. No generator that worked. No candles in kitchen. Injured myself on the stairs trying to locate candles. No management came to appogize. An hour later, still nothing. Not impressed. No notification given 3hpurs prior when checking in.

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ProteaHotelMosselBay, General Manager at Protea Hotel Mossel Bay, responded to this review

Dear Nikki312659 Further to our discussion this morning, again please accept our sincere apologies for the discomfort with the unscheduled load shedding we’ve experienced in our area – I can assure you this is not our normal standards of service. I have written a letter of complaint to our local municipality to raise our concerns. I know the complimentary breakfast... More 

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