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All 4 Gisenyi hotels

Lake Kivu Serena Hotel

4.0 of 5 Hotel   |   P.O. Box 7469, Gisenyi 00100, Rwanda
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Ranked #2 of 4 hotels in Gisenyi
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
TravelbyLight Pretoria, South Africa
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115 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
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English first
Pretoria, South Africa
Senior Contributor
46 reviews 46 reviews
28 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed yesterday NEW

Awesome location, with the seemingly-endless, inviting, super-clean, warm Lake Kivu on the hotel doorstep. Reception-service could be better (very slow even though arrived long after check-in time, and was then allocated a smoking-room after specifically requesting a non-smoking room upon booking; & then they made it seem like a major hassle to get me a non-smoking room...I was eventually allocated... More

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Excellent services! I enjoyed every bit of the Futari and Suhur. I just wished I spent the enitre Ramadhan at the Hotel. The Chef is the best I could have during Ramadhan and Romain such a wonderful waiter! Very clean rooms and very good Room Service. I cant wait to be back in Gisenyi!

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San Francisco, California
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel is clean, with great enmities, and a great private beach. The service is not as good as the Kigali Serena, but it is a beach town and thus slightly more laid back. The restaurant is good but like all hotel restaurants, it is overpriced, and I'd recommend eating at nearby restaurants like the ThaiJazz Café. A good overall... More

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Stockholm, Sweden
Top Contributor
152 reviews 152 reviews
53 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Travelling and often staying in medium range hotels and hostels this was a positive surprise and a bit of an Oasis in an otherwise rough environment offering far simpler establishments.. The service was top-top and the rooms, beds and bathrooms were top quality even in international standards. Poolside and Lake-view dining was also very good...

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Exeter, United Kingdom
Senior Contributor
42 reviews 42 reviews
39 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Spent one night here after re-locating from the Paradise Hotel nearby. Lovely beach front hotel with a great pool and deck chairs and hammocks. We really enjoyed the room which has all the expected facilities e.g tv, tea and coffee, bath robes, phone. Bed was comfy and plenty of hot water. Breakfast was very good over looking pool - great... More

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Kathmandu, null, Nepal
14 reviews 14 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is an excellent hotel: first-rate location right on the lake and with a couple-hundred meters of lake-front beach right next to a nice, even longer stretch of public park; fine food; and some of the best service I've ever had from a very attentive and friendly staff, esp. in the restaurant. We didn't use the beach-front bar, nor the... More

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British Columbia
Top Contributor
87 reviews 87 reviews
20 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Located just 2 km from the Border of Congo, security onto the grounds is stringent. Be prepared to have all baggage and personal items screened in an X-ray machine and have to walk through a security device to enter the building (this is somewhat the standard for many hotels in Rwanda). However, once inside the service is excellent and the... More

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Atlantic Beach, FL
Senior Contributor
39 reviews 39 reviews
13 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed June 20, 2014

I didn't stay here but did have lunch by the pool. The hotel is clean and modern with views of the lake and beach in front of it. There is a security at the entrance where they check your bags and any carry-ons. Lunch by the pool was delightful. Wi-Fi was free with their password. A short distance from the... More

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Top Contributor
127 reviews 127 reviews
27 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed June 19, 2014

Didn't stay here, went one day just to hang out, nice pool, they have internet, i did read that someone complained about the speed but that´s just ridicules do to the fact that it´s horrible in all the countries in east Africa. It´s still works. The breakfast was almost western standard on, a lot to chose from and all was... More

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4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 19, 2014

A group of us stayed at Lake Kivu Serena Hotel for a intercontinental team meeting in May 2014. The hotel finds itself on the banks of Lake Kivu and that in itself brings with it unsurpassed views of the lake and neighbouring Congo. The hotel itself is slightly dated, but in saying that, it is impeccably clean, comfortable and the... More

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Additional Information about Lake Kivu Serena Hotel

Address: P.O. Box 7469, Gisenyi 00100, Rwanda
Location: Rwanda > Western Province > Gisenyi
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Lake Kivu Serena Hotel 4*
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Room/suite (11)
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Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool
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Official Description (provided by the hotel)
Lake Kivu Serena Hotel is located in the resort Rwandan town of Gisenyi, on the shores of Lake Kivu, the sixth largest lake in Africa. The hotel is ideally situated on a sandy palm lined beach, with the nearby Virunga Volcanoes providing a spectacular backdrop on one side and a panoramic view of the lake on the other. ... more   less 
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