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All 4 Gisenyi hotels

Lake Kivu Serena Hotel

4.0 of 5 Hotel   |   P.O. Box 7469, Gisenyi 00100, Rwanda
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Ranked #2 of 4 hotels in Gisenyi
Certificate of Excellence 2013
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98 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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English first
Top Contributor
59 reviews 59 reviews
33 hotel reviews
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

You are 2 km from the border from Rwanda into Congo, and not far from the hills where the gorillas live. You may not expect to find a good hotel here, but the Lake Kivu Serena is a pleasant surprise. The setting is superb, on a beach you may not expect in the middle of Africa and looking out on... More

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Rotterdam, Nederland
Top Contributor
97 reviews 97 reviews
14 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed February 21, 2014

This is probably one of the best hotels in the country. Great clean rooms, the best breakfast buffet ever, friendly staff and a nice pool and beach area. Not cheap though. Only 2 km from the Congo border, but there's no need to worry about that, as you can walk to the border without any problems.

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Calgary, Canada
Top Contributor
81 reviews 81 reviews
36 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed February 12, 2014 via mobile

We stayed one night enroute to our gorilla trek and were very pleased with the accommodation. The location is lovely overlooking the lake and we had good service in all the restaurants. Duncan, the Manager was very attentive and helpful and the food was good. Wifi in the rooms was sporadic although the public areas were much better. Would definitely... More

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Senior Contributor
38 reviews 38 reviews
12 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed January 9, 2014

I've taken some time before writing this review. Let me start by saying that the location is lovely, with a beautiful view over Lake Kivu, a private beach area, and a short walk to the border with Goma if you so desire. The management is also excellent. Duncan, the manager while we were there, in particular made every effort to... More

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Roselle, IL
Senior Contributor
39 reviews 39 reviews
14 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed December 31, 2013

This had a good location on Lake Kivu with a beach and a swimming pool. I recommend checking to make sure your AC is functional before unpacking, and ordering off the menu for dinner instead of doing the buffet (we were not aware there was ala carte dinner). Duncan is an excellent manager and we were happy with his help.... More

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Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 16, 2013

We were a large group of 50 judges from Lagos. The hotel is set on a serene lakeside at Gisenyi. Rooms are very comfy. I was given a one bedroom suite. Food was good. There was no restaurant nearby. We had a wonderful buffet dinner with a live band to entertain us at end of retreat. There is a breathtaking... More

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windhoek namibia
Senior Contributor
35 reviews 35 reviews
13 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed November 13, 2013

This is a beautiful hotel, and a site for core eyes after a tring road journey from Uganda. It may be a 'rebradning' of a 1980's hotel, but that does not matter. The hotel is serenely situated by the lake, whose waters lap just at the end of the lawn. We booked a normal room, I think, but instead we... More

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Brussels, Belgium
13 reviews 13 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 12, 2013

After several exhausting days in the field, I stayed 1 night at the Serena. I really enjoyed it: very nice hotel, big luxurious room, nice big bathroom, delicious food, very nice staff. A true five star hotel, something I had not expected in Gisenyi. I would certainly recommend this hotel to everyone.

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12 reviews 12 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 9, 2013

I stayed at the Serena for two nights in November 2013 as part of a large party of guests. Although I was unable to get a single room as other rooms were taken, I thoroughly enjoyed my stay. The views, relaxation and absolute serenity of the area are second to none. The hotel staff are very helpful. Your room is... More

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Malmo, Sweden
13 reviews 13 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 8, 2013

We stayed one night at Serena Lake Kivu after some Gorilla trekking and a completely exhausting drive back and forth to Kinunu coffee farm 45 km from Gisenyi just by the lake. You can go there by boat and thats the option you want to choose. The road was hell and the drive took 2,5 hours!!! Friendly staff. A decent... More

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Additional Information about Lake Kivu Serena Hotel

Address: P.O. Box 7469, Gisenyi 00100, Rwanda
Location: Rwanda > Western Province > Gisenyi
Business Center with Internet Access Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #2 of 4 hotels in Gisenyi
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Lake Kivu Serena Hotel 4*
Official Description (provided by the hotel):
Lake Kivu Serena Hotel is located in the resort Rwandan town of Gisenyi, on the shores of Lake Kivu, the sixth largest lake in Africa. The hotel is ideally situated on a sandy palm lined beach, with the nearby Virunga Volcanoes providing a spectacular backdrop on one side and a panoramic view of the lake on the other. ... more   less 
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