We stayed at the Lake Kivu Hotel for two nights. The hotel was clean and modern, and the staff were friendly and helpful. Whilst the weather wasn't the best (it is the 'rainy season'), we enjoyed our time here, before moving on. Our room overlooked the swimming pool, as well as the shores of Lake Kivu (to the left) and... More

We stayed at the Lake Kivu Serena hotel over the Easter weekend. Although the weather didn't play along (it is the rainy season after all) it was great to simply lounge and relax on the shores of the lake. Be prepared for the fact that Gisenyi is a sleepy town so the emphasis is definitely on relaxation. The hotel does... More

Was in Gisenyi for a vacation in the company of my boyfriend. Trust you the hotel makes a holiday worth it from cleanliness, to quick services, amazing extra curricular activities. For instance I want the crazy boat rides I had they were so much fan, from the hotel's management. Kudos Serena group of companies!

A typical Serena property - well appointed, nice pool area, decent restaurant and a good attention to detail throughout. We spent just one night here and enjoyed a lovely meal in the formal restaurant - there's a more informal option downstairs too. Our room opened out onto the poolside which was empty throughout our stay - felt like our private... More

I came to Gisenyi to cover the Pan African Dance Festival, aka FESPAD 2013, which was on a road show from Kigali and as the concert and show was held in the extensive gardens of the Lake Kivu Serena, it was the obvious choice where to stay. With the hotel full that night, I was thankfully upgraded to a suite... More

What a great stay!!! The staff were super friendly and helpful. We were impressed with how attentive the staff were, and even more so with the kids. Nice peaceful grounds on the lake front. Great holiday spot. The suites have huge balconies with great views, awesome spot to watch the sunset! Looking forward to going back!

This property offers an excellent array of services, comfortable rooms and excellent food. all rooms appear to have excellent views of Lake Kivu. The hotel is one of just a few, and the best among them, with a private beach. It is family friendly and don't miss Sunday Champaign breakfast. The service is excellent. I also appreciated having air conditioning,... More

We stayed for one night at the Serena Lake Kivu after we have been on a couple of Gorilla Trekking’s and before we were going home. We wanted to relax a bit for an afternoon and that was basically the intention of our stay here. When we arrived it was very noisy because it was on new year’s day. The... More

We planned to stay in Gisenyi for 2 nights, but had underestimated how long the drive would be to Nyungwe so only had one night here. I would have liked another day here to see a bit more of the town and the lake. Our driver helped negotiate a better rate - agents seem to get a better deal than... More