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All 13 Pointe Noire hotels

Elais Hotel

bd General de Gaulle, Pointe Noire BP 790, Republic of the Congo
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  • Reviews (48)
  • Photos (27)
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Elais Hotel
Ranked #3 of 13 hotels in Pointe Noire
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48 people have reviewed this hotel

Traveler rating
    8
    24
    10
    4
    2
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Families
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42
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Any
English first
Doncaster, United Kingdom
1 review
2 of 5 stars Reviewed June 5, 2014 via mobile

Hotel ok, everyone's friendly. Pool area fine, but at night full of hookers, and they are relentless... Restaurant food is poor to distinctly average, service is awful. An hour to get your bill, hours to wait for food, if they remember to bring it out... Rooms are clean enough for west Africa, aircon works, fridge works. Half the lights don't.... More

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aliette p, Directeur général at Elais Hotel, responded to this review

Dear Guest, First of all, we would like to thank you for taking time to share your experience in our Hotel and for our good advice to use the safe. We are very surprised you did not enjoy our Restaurant as it is very much appreciated by our guest. We are very surprised too for your comment about the girls... More

Hangzhou, China
Senior Contributor
28 reviews 28 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed June 1, 2014

One of the decent business hotel in Pointe-noire. Too expensive for what is available, everything comes with extra charge, breakfast, internet etc... But there's not much else to stay if you're in town for business, except the even more expensive Atlantic hotel.

Was this review helpful? Yes 1
aliette p, Directeur général at Elais Hotel, responded to this review

thank you for your post. Please, if you come back, do not hesite to ask your ticket for free wifi. There is also an optional charged service for more heavy connection. best regards More

London, United Kingdom
Top Contributor
159 reviews 159 reviews
47 hotel reviews
73 helpful votes 73 helpful votes
3 of 5 stars Reviewed November 16, 2013 via mobile

There are not that many decent places to stay at Pointe Noir and I guess that's why this place gets good reviews. the staff was friendly and location is good. however i do believe it is hugely overpriced for what you get. I think you are much better off staying at the Atlantic hotel just a couple of blocks down... More

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Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 21, 2013

The staff at the Elais Hotel are friendly & welcoming. A problem connecting to the WiFi received prompt attention & follow up. Services and guest amenities value for money. Restaurant menu offers choice of tasty international & local dishes.

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aliette p, Directeur général at Elais Hotel, responded to this review

thank you for your pleasant message. For your following stay, we will offer a solution for your connexion. More

Johannesburg, South Africa
Contributor
16 reviews 16 reviews
14 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 15, 2013

A nice hotel with a good location. quite a new hotel as the decor and furnishings were nice. rooms were of a good size and offered all you required for a couple of nights when on business. bathrooms are well appointed with a separate toilet. rooms and bathroom were very clean. The food in the restaurant was very good and... More

Was this review helpful? Yes 1
Glasgow
Senior Contributor
36 reviews 36 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed August 10, 2013

I stay here 2 or 3 days a month travelling to work and I have always had a decent enough stay. The rooms are clean and comfortable with well appointed bathrooms. The gym and tennis facilities are ok if a little basic but the swimming pool is clean and a good size. It can be a little slow getting checked... More

Was this review helpful? Yes 1
Cape Town Central, South Africa
Contributor
19 reviews 19 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed June 24, 2013

My first experience in Pointe Noire and stayed at this hotel for a week. The rooms themselves were quite nice and comfortable, and serviced daily. We were running a workshop in the conference area and the facilities were adequate. Power went off a couple of times which made things interesting, but overall we were well looked after. The food at... More

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aliette p, Directeur général at Elais Hotel, responded to this review

Thank you for your message. We will find an IT solution for your next stay. Best regards More

Elgin, United Kingdom
Senior Contributor
29 reviews 29 reviews
12 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed May 21, 2013 via mobile

Every member of staff other than the reception staff were great! Hotel v clean, nice pool area and food generally good. Sometimes you just wonder how hard it can be to be polite, the reception staff here looked and acted as though they really didn't want to be there, in comes a local - all smiles and happy to help.... More

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aliette p, Directeur général at Elais Hotel, responded to this review

Thank you for your post. We are going to consider your notices. Best regards More

Macae, RJ
Senior Contributor
24 reviews 24 reviews
17 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed May 20, 2013

Stayed here in March 2013. Its a great hotel in terms of location, pricing, space and standards. ROOMS: Well done up rooms with all amenities, nothing to complain about at all. Right from the Air con to the mattress to everything else its excellent. POOL SIDE: This is the star of the property, the pool is the center hub of... More

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aliette p, Directeur général at Elais Hotel, responded to this review

Thank you for your opinion. Our new chef de cuisine is in fonction. The menu will change, wtih a large choice of salads and other new propositions. Best regards More

Gouda, The Netherlands
Senior Contributor
33 reviews 33 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed April 22, 2013

Not a bad place to stay, especially in this part of the world. Rooms are clean, beds are good and overall it looks pretty nice, especially compared to the surrounding area. However also some complaints that one probably should take for granted in this part of the world. The staff is at times very slow and uninterested in what they... More

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aliette p, Directeur général at Elais Hotel, responded to this review

Thank your for your remark. We are going to improve breakfast and smile....Best regards More

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Additional Information about Elais Hotel

Address: bd General de Gaulle, Pointe Noire BP 790, Republic of the Congo
Location: Republic of the Congo > Pointe Noire Department > Pointe Noire
Price Range (Based on Average Rates): $

27 photos of this hotel

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Amenities

Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Official Description (provided by the hotel)
The Elaïs hotel, 190 rooms and suites, in a 2.5 hectare garden, is situated in the business center of the city.You will find there: restaurant, bar, several meeting rooms (to 500 persons), big parking lot, swimming pool, tennis, fitness center, shops and a service 4* ... more   less 
Number of rooms
190

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