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All 38 Ukunda hotels

Neptune Palm Beach Boutique Resort & Spa All Inclusive

4.5 of 5 Resort (All-Inclusive)   |   Galu Beach | PO Box 696, Ukunda, Kenya (Formerly SENTIDO Neptune Palm Beach Resort)
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Neptune Palm Beach Boutique Resort & Spa All Inclusive
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Ranked #15 of 38 Hotels in Ukunda
A recent review
4 of 5 stars reviewed 4 weeks ago
tiigeri Stuttgart, Germany
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164 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Stuttgart, Germany
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We had booked the most expensive room type, a Oceanfront Deluxe room. When we arrived I asked for a non gound floor room with some seaview, which should be no problem with that category. First the receptionist told me that one is available, but then somebody else came and told the receptionist, that this room has a problem with the... More

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Neptune H, Director of Sales at Neptune Palm Beach Boutique Resort & Spa All Inclusive, responded to this review

Dear Sir, Dear Madam, Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your thoughts and concerns. We have forwarded your correspondence to the relevant departments. Yours... More

Toronto, Canada
2 reviews
5 of 5 stars Reviewed 4 weeks ago

You get the best service from the moment you arrive. The rooms and property look exactly the same as they do in the professional photos section. They have lots of fun activities for both adults and children. The resort is located in its own little corner of Mombasa so it's about a 2 hour journey to all the tourist attractions... More

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Dallas, Texas
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 5, 2014

I have stayed at this hotel twice, great experience both times. Highly recommended for a nice family vacation. The beach is very nice and a few good restaurants are walking distance from the hotel. Great staff and a great coffee bar.

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Mombasa, Kenya
Senior Contributor
37 reviews 37 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed July 20, 2014

I was here with a group of couples for a retreat. We all loved the food, enjoyed the hotel rooms and the facility as it is nicely laid out with good landscaping. The pool is clean and well designed for leisure and the experience would have been great. I had a bad experience in dealing with the staff as some... More

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Amsterdam, The Netherlands
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed June 27, 2014

We initally booked Neptune Paradise but since it was closed due to the low season, we ended up at Neptune Palm Beach. It was lovely. The rooms are gorgeous and spacious. The staff was always very friendly and helpful. Having breakfast at 4am because of an early departure was no problem. The food at the restaurant was nice and with... More

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Nairobi, Kenya
1 review
5 of 5 stars Reviewed May 23, 2014

We were there from 26/4/14 - 1/5/14. Had pool facing rooms which were very clean and spacious and extra beds were also provided for our kids. The food and service was excellent. All the staff were very polite and helpful. Most of us were vegetarians and the chef made sure we were well catered for. The kids club was great... More

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Nairobi, Kenya
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 13, 2014

Just returned from our 1st wedding anniversary.Very great place to be. Excellent rooms very spacious with a touch of African, excellent animation team. night entertainment performed by the animation team was wonderful. Best of all the the service is top notch. The pool was awesome and big. Truly a 5**

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1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 25, 2014 via mobile

Very nice ambiance. Beautiful rooms very spacious, Nice foyer to sit out and relax, excellent animation team. night entertainment performed by the animation team is wonderful. Best of all the staff are polite and helpful. They make you feel Royal. Keep it up... According to me you're 5* not 4+....

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Neptune H, Manager at Neptune Palm Beach Boutique Resort & Spa All Inclusive, responded to this review

Dear Yasmin, Thank you for choosing Neptune Palm Beach Hotel during your recent visit to South Coast. We are grateful for finding time to post a feedback on your overall experience at the Hotel. Thank you for the kind comments and we are happy that we made your stay memorable. We look forward to welcoming you back to Neptune Hotels.... More

Nairobi, Kenya
1 review
4 of 5 stars Reviewed April 24, 2014

we have just got back from a lovely short break, the resort was lovely, great rooms , lovely staff, and nice clean property, we were a big group and the hotel was very accommodating. the pool was masive and everybody had a great time . the only small complaint i have is that the food in the all inclusive took... More

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Neptune H, Manager at Neptune Palm Beach Boutique Resort & Spa All Inclusive, responded to this review

Dear Anand, Thank you for your recent stay at our Neptune Palm hotel and your subsequent review on your experience while at the hotel. We value feedback as it helps us gauge the guest experience while at the hotel. Thank you for the positive comments on hotel and also for highlighting the service delay. We apologize for this and will... More

Nairobi, Kenya
1 review
5 of 5 stars Reviewed April 20, 2014

Fantastic boutique hotel. Stayed there for just 3 nights and the service and entertainment they provided was too good. Rooms we're clean and we'll maintained. All the staff are friendly and they were all on their toes for any needs we had. food was excellent and thanks to the Head Chef Mr. Dharampal did his level best to provide a... More

Was this review helpful? Yes
Neptune H, Manager at Neptune Palm Beach Boutique Resort & Spa All Inclusive, responded to this review

Dear Mitul, Thank you for staying with us recently and finding time to post a review on your experience at the hotel. We are happy that you had a memorable stay and enjoyed our hospitality. Your comments on our staff are very kind and we are proud of our team for service excellence. I thank you for recommending Neptune Palm... More

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Additional Information about Neptune Palm Beach Boutique Resort & Spa All Inclusive

Address: Galu Beach | PO Box 696, Ukunda, Kenya (Formerly SENTIDO Neptune Palm Beach Resort)
Location: Kenya > Coast Province > Ukunda
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Neptune Palm Beach Boutique Resort & Spa All Inclusive 4.5*
Number of rooms: 60
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Also Known As:
Sentido Neptune Palm Beach Hotel Ukunda
Neptune Palm Beach Hotel
Neptune Palm Beach Ukunda
Neptune Palm Beach Boutique Resort & Spa All Inclusive Kenya/Ukunda

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