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All 38 Ukunda hotels

Neptune Palm Beach Boutique Resort & Spa All Inclusive

4.5 of 5 Resort (All-Inclusive)   |   Galu Beach | PO Box 696, Ukunda, Kenya (Formerly SENTIDO Neptune Palm Beach Resort)
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Ranked #15 of 38 hotels in Ukunda
A recent review
5 of 5 stars reviewed 4 days ago
Mlango Toronto, Canada
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160 people have reviewed this hotel

Traveler rating
    89
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
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English first
Toronto, Canada
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

You get the best service from the moment you arrive. The rooms and property look exactly the same as they do in the professional photos section. They have lots of fun activities for both adults and children. The resort is located in its own little corner of Mombasa so it's about a 2 hour journey to all the tourist attractions... More

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Dallas, Texas
2 reviews
5 of 5 stars Reviewed 4 weeks ago

I have stayed at this hotel twice, great experience both times. Highly recommended for a nice family vacation. The beach is very nice and a few good restaurants are walking distance from the hotel. Great staff and a great coffee bar.

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Mombasa, Kenya
Senior Contributor
33 reviews 33 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed July 20, 2014

I was here with a group of couples for a retreat. We all loved the food, enjoyed the hotel rooms and the facility as it is nicely laid out with good landscaping. The pool is clean and well designed for leisure and the experience would have been great. I had a bad experience in dealing with the staff as some... More

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Amsterdam, The Netherlands
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed June 27, 2014

We initally booked Neptune Paradise but since it was closed due to the low season, we ended up at Neptune Palm Beach. It was lovely. The rooms are gorgeous and spacious. The staff was always very friendly and helpful. Having breakfast at 4am because of an early departure was no problem. The food at the restaurant was nice and with... More

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Nairobi, Kenya
1 review
5 of 5 stars Reviewed May 23, 2014

We were there from 26/4/14 - 1/5/14. Had pool facing rooms which were very clean and spacious and extra beds were also provided for our kids. The food and service was excellent. All the staff were very polite and helpful. Most of us were vegetarians and the chef made sure we were well catered for. The kids club was great... More

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Nairobi, Kenya
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 13, 2014

Just returned from our 1st wedding anniversary.Very great place to be. Excellent rooms very spacious with a touch of African, excellent animation team. night entertainment performed by the animation team was wonderful. Best of all the the service is top notch. The pool was awesome and big. Truly a 5**

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1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 25, 2014 via mobile

Very nice ambiance. Beautiful rooms very spacious, Nice foyer to sit out and relax, excellent animation team. night entertainment performed by the animation team is wonderful. Best of all the staff are polite and helpful. They make you feel Royal. Keep it up... According to me you're 5* not 4+....

Was this review helpful? Yes 3
Neptune H, Manager at Neptune Palm Beach Boutique Resort & Spa All Inclusive, responded to this review

Dear Yasmin, Thank you for choosing Neptune Palm Beach Hotel during your recent visit to South Coast. We are grateful for finding time to post a feedback on your overall experience at the Hotel. Thank you for the kind comments and we are happy that we made your stay memorable. We look forward to welcoming you back to Neptune Hotels.... More

Nairobi, Kenya
1 review
4 of 5 stars Reviewed April 24, 2014

we have just got back from a lovely short break, the resort was lovely, great rooms , lovely staff, and nice clean property, we were a big group and the hotel was very accommodating. the pool was masive and everybody had a great time . the only small complaint i have is that the food in the all inclusive took... More

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Neptune H, Manager at Neptune Palm Beach Boutique Resort & Spa All Inclusive, responded to this review

Dear Anand, Thank you for your recent stay at our Neptune Palm hotel and your subsequent review on your experience while at the hotel. We value feedback as it helps us gauge the guest experience while at the hotel. Thank you for the positive comments on hotel and also for highlighting the service delay. We apologize for this and will... More

Nairobi, Kenya
1 review
5 of 5 stars Reviewed April 20, 2014

Fantastic boutique hotel. Stayed there for just 3 nights and the service and entertainment they provided was too good. Rooms we're clean and we'll maintained. All the staff are friendly and they were all on their toes for any needs we had. food was excellent and thanks to the Head Chef Mr. Dharampal did his level best to provide a... More

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Neptune H, Manager at Neptune Palm Beach Boutique Resort & Spa All Inclusive, responded to this review

Dear Mitul, Thank you for staying with us recently and finding time to post a review on your experience at the hotel. We are happy that you had a memorable stay and enjoyed our hospitality. Your comments on our staff are very kind and we are proud of our team for service excellence. I thank you for recommending Neptune Palm... More

Nairobi, Kenya
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 24, 2014

This was the second time within a space of 2 years that we have stayed at Neptune Paradise. The room,service, food and evening entertainment were great. The white sandy stretch of beach was clean(i.e devoid of broken bottles etc washed up when the tide comes in) all through our stay.The only thing of concern is that the population of monkeys... More

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Was this review helpful? Yes 2
Neptune H, Manager at Neptune Palm Beach Boutique Resort & Spa All Inclusive, responded to this review

Dear Collin Thank you for finding time to review our resort. We do appreciate your comments which go a long way in improving our customer care. Our resort boasts of beautiful gardens and trees which are as well home to the Vervet and colobus monkeys. The monkeys add to the natural beauty to our premises although as you have rightly... More

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Additional Information about Neptune Palm Beach Boutique Resort & Spa All Inclusive

Address: Galu Beach | PO Box 696, Ukunda, Kenya (Formerly SENTIDO Neptune Palm Beach Resort)
Location: Kenya > Coast Province > Ukunda
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Neptune Palm Beach Boutique Resort & Spa All Inclusive 4.5*
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Also Known As:
Sentido Neptune Palm Beach Hotel Ukunda
Neptune Palm Beach Hotel
Neptune Palm Beach Ukunda
Neptune Palm Beach Boutique Resort & Spa All Inclusive Kenya/Ukunda

321 photos of this hotel

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Amenities

Bar / Lounge Beach Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#6 Top resorts Hotel in Ukunda #10 Family Hotel in Ukunda #14 Romantic Hotel in Ukunda #14 Luxury Hotel in Ukunda #15 On the Beach Hotel in Ukunda
Hotel Class
Official Description (provided by the hotel)
This hotel is ideal for a relaxing sun&beach holiday or starting point for your adventurous wildlife&sea safaris. Bungalows of four rooms each in a tropical garden with ever flourishing trees and playing monkeys. Bar, pool bar, restaurant. Show cooking is our specialty: tell the cook how you want your meat baked or what ingredients you want in your spaghetti sauce. A daily program of sport, tournaments & shows with our animation team. Kids have their own pool and club. ... more   less 
Number of rooms
60

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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