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Imperial Hotel Kisumu

#2 of 21 Hotels in Kisumu
Certificate of Excellence
Off Jomo Kenyatta Highway, Achieng' Oneko Rd., Kisumu 40100, Kenya
Imperial Hotel Kisumu
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133 reviews from our community

Traveler rating
    44
    60
    23
    4
    2
See reviews for
10
13
11
83
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Pro's: Lovely rooms, Great service, Very friendly, Spectacular food (to list a few) Con's: It is a lovely hotel but the hotel has nets outside of it, when there was a wind storm, a friend of mine was horribly frightened.

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Nairobi, Kenya
1 review
5 of 5 stars Reviewed 4 weeks ago

I ewxperienced excellent service while at the facility. Best things were hospitable people and location. Room was well designed, clean and excellent ambiance. Least liked the noise from the neighboring stadium from the commentator and the passing cars on the next road.

Review collected in partnership with this hotel

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Francois v, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Mr Gideon, Thank you for your review, we really appreciate your kind words and are happy to hear you have enjoyed your stay with us. In regards to the noise levels in the rooms facing the main road, we have installed sample low noise windows in one of the rooms to test if it will keep the noise out.... More 

KISII
1 review
5 of 5 stars Reviewed March 22, 2015

good service room well made & clean centrally placed property and secure environment dedicated staff, ready to assist ensuring guests enjoy their stay love to come back again... keep up the good service !

Review collected in partnership with this hotel

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Francois v, Front Office Manager at Imperial Hotel Kisumu, responded to this review

Dear Our Valued Guest, Thank you for sparing your time to review us on TripAdvisor. We are delighted to note that you enjoyed your stay at Imperial Hotel Kisumu. It brings us a great deal of pleasure to know that our guests are leaving as happy as you are. Looking forward to being hotel of your choice in future when... More 

Nairobi, Kenya
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 10, 2015

It was a business travel and needed to leave early for the field and what I liked about the hotel is that they kept time as they open for breakfast at 630am and sure enough breakfast was available at that time, staff are very friendly and courteous, The hotel is close to a shopping mall, rooms are well kept, WIFI... More 

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Francois v, Front Office Manager at Imperial Hotel Kisumu, responded to this review

Dear Our Valued Guest, Thank you for sparing your time to review us on TripAdvisor. We are delighted to note that you enjoyed your stay at Imperial Hotel Kisumu. It brings us a great deal of pleasure to know that our guests are leaving as happy as you are. Looking forward to being hotel of your choice in future when... More 

Bangkok, Thailand
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 of 5 stars Reviewed February 24, 2015

Stayed there in January 2015. The renovated rooms at least are nice ! Without question. As long as the hot water works... and it needed the intervention from the manager to solve the problem... 😃 The breakfast area and the breakfast buffet itself is good ! The pool: do you really want to swim there ? Location is good !... More 

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Francois v, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Mr Reynard Thank you for your valued and detailed feedback. We really appreciate these types of feedback as it gives us a eyes few from our guest. Imperial Hotel will be undergoing major refurbishment in the very close future after completion will be a international standard 4* property. Imperial Hotel serves it's guest for almost 28 years. Imperial Hotel... More 

Nairobi, Nairobi Area, Kenya
Contributor
15 reviews 15 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed January 26, 2015

Having stayed for a 4th time, the quality of food and service levels are the same. Very friendly staff and willing to help and assist with a smile, only need the stores along the room need to be trained to minimize on noise! Excellent, keep it up!

Review collected in partnership with this hotel

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Francois v, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Mr Parul Thank you for your valued feedback. I apologize for the noise levels made by my staff during your stay and any inconvenience it may have caused. I have personally addressed this feedback with staff members and we will make work of it to reduce noise levels. Looking froward to host you again in the near future at... More 

Copenhagen, Denmark
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 20, 2015

its so nice to live in this Hotel Imperial in Kisumu in the middle of Kisumu, Kisumu is the best city in Kenya, so nice and close to Lake Victoria where you can eat fish its so great too, I love this and see the lake too at the same time

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Francois v, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Valued Guest Thank you for taking the time to review Imperial Hotel. We are extremely happy to hear that you have enjoyed your stay and your great admiration for Kisumu Town. We are looking forward to host you again at Imperial Hotel in the near future. Kind Regards Francois van Wyk General Manager More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed January 14, 2015 via mobile

Had a one night stay. The rooms are clean. Staff are welcoming. The environment is quite comfortable. Good food served at the restaurant and a lovely buffet breakfast. The Caesar chicken salad was great. Cheers.

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Francois v, Front Office Manager at Imperial Hotel Kisumu, responded to this review

Dear Mr. Mohamed, Thank you for sparing your time to review us on TripAdvisor. We are delighted to note that you enjoyed your stay with us and it brings us a great deal of pleasure to know that our guests are leaving as happy as you are. We look forward to being your hotel of choice again in the future... More 

Chicago, Illinois
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 8, 2015

Very nice Kisumu Hotel - great friendly service. Nice gym but the pool is shaded until midday and cold in the morning. Restaurant had a nice breakfast buffet. Room was clean and just what we needed after a hot days travel.

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Francois v, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Valued Guest Thank you for taking the time to review us on TripAdvisor. We appreciate every review. We are glad to hear you have enjoyed your stay with us and looking forward to host you again in the near future. Kind Regards Francois van Wyk General Manager More 

Tranas, Sweden
Top Contributor
51 reviews 51 reviews
42 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed December 29, 2014

Stayed for one night in nov -14. Service from staff was good, restaurant and breakfast was all okay, the standard of the rooms was a bit lower than I expected but it was still okay. Perhaps expected a little bit more from what I was told, the best hotel of Kisumu

Was this review helpful? Yes 1
Francois v, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Valued Guest Thank you for your valued feedback, we appreciate your review. We have upgraded 24 of our rooms and when you are visiting Kisumu in the near future again, please opt for our club rooms when making a booking. Looking forward to host you again at Imperial Hotel. Kind Regards Francois van Wyk General Manager More 

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