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Imperial Hotel Kisumu

#3 of 23 Hotels in Kisumu
Certificate of Excellence
Off Jomo Kenyatta Highway, Achieng' Oneko Rd., Kisumu 40100, Kenya
Imperial Hotel Kisumu
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151 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London, United Kingdom
1 review
5 of 5 stars Reviewed 6 days ago NEW

The Imperial Hotel has friendly and professional service, great food and comfortable rooms! I was staying on a work trip and the staff were warm, welcoming and flexible, with a personal touch. The establishment has a touch of class and comes highly recommended.

Was this review helpful? Yes
Francois v, Front Office Manager at Imperial Hotel Kisumu, responded to this review

Dear Valued Guest, Thank you for sparing your time to review us on TripAdvisor. We are delighted to note that you enjoyed your stay with us. It brings us a great deal of pleasure to know that our guests are leaving as happy as you are. Looking forward to being your hotel of choice again in the future. Kind regards... More 

Nairobi, Kenya
1 review
4 of 5 stars Reviewed 1 week ago

Was here for week long workshop. They have a welcoming and excellent staff. Good food and security is tops. My room was just the right size for me (got a corner room). Hotel quite ideal for a meeting place, they have a very large hall

Was this review helpful? Yes
Francois v, Front Office Manager at Imperial Hotel Kisumu, responded to this review

Dear Valued Guest, Thank you for sparing your time to review us on TripAdvisor. We are delighted to note that you enjoyed your stay with us. It brings us a great deal of pleasure to know that our guests are leaving as happy as you are. Looking forward to being your hotel of choice again in the future. Kind regards... More 

Pretoria, South Africa
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

was in Kisumu for business and Imperial Hotel hospitality made it worth it. the staff is very enthusiast and welcoming....very surprise since i wasn't expecting such hospitality in Kisumu, this surely was the beginning of a very long and loyal partnership!lol looking forward to my next trip

Was this review helpful? Yes
Francois v, Front Office Manager at Imperial Hotel Kisumu, responded to this review

Dear Valued Guest, Thank you for sparing your time to review us on TripAdvisor. We are delighted to note that you enjoyed your stay with us and is looking forward to your next trip here. It brings us a great deal of pleasure to know that our guests are leaving as happy as you are. Looking forward to being your... More 

midwestern USA
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Staff is warm and courteous, room quite nice, especially in Kisumu. The restaurant breakfast is excellent as is the ala carte dinner menu and the dinner buffet. Wiill use the health club on next visit. Complimants to Dennis, Dorothy, and Lydia at the front desk and Peter in the restaurant, along with his wait staff. The wine selection (by the... More 

Was this review helpful? Yes
Francois v, Front Office Manager at Imperial Hotel Kisumu, responded to this review

Dear Valued Guest, Thank you for sparing your time to review us on TripAdvisor. We are delighted to note that you enjoyed your stay with us. It brings us a great deal of pleasure to know that our guests are leaving as happy as you are. We will share your compliments with our colleagues. Looking forward to being your hotel... More 

Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Staff: warm, friendly and attentive Room: adequate, with the pillows and bed quite comfortable. The ensuite is dingy (not for taking long showers) Food: I can only comment on the breakfast buffet, this is by far one of the widest offerings - I always enjoy their spreads which change daily - kudos to the Chef and their team. With regard... More 

Was this review helpful? Yes
Francois v, Front Office Manager at Imperial Hotel Kisumu, responded to this review

Dear Valued Guest, Thank you for sparing your time to review us on TripAdvisor. We are in planning phase to renovate our hotel which will include our standard rooms. We anticipate to offer our guests a more colorful bathrooms and other amenities on completion of the exercise. Our service providers are closely with out IT Manager to improve WiFi speed,... More 

Kenya
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

For a town like Kisumu, imperial Hotel is probably on of the best. Be careful though of the noisy bar downstairs. Other than this, the room we got was recently renovated. The free upgrade got me a suite which was really lovely given that this is a 3-4 star hotel. The friendly staff made sure they took care of any... More 

Was this review helpful? Yes
Francois v, Front Office Manager at Imperial Hotel Kisumu, responded to this review

Dear Valued Guest, Thank you for sparing your time to review us on TripAdvisor. It is unfortunate noise from our Terrace Bar denied you a quiet start of your evening. As one of our mitigation efforts we are installing sound proof windows in all our rooms, a sample room has already been done. We are delighted to note that you... More 

Nairobi
Level Contributor
59 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

There are many things l love about this hotel even though it's old. The service, from the time you check in to the time you leave is impeccable. Everyone is friendly and willing to go an extra mile. Response time to any request from the room is fast and impressive. We needed extra blankets at night and they were brought... More 

Was this review helpful? Yes
Francois v, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Valued Guest, Thank you for for your detailed review. We always appreciate when guest gives us extensive view of how they experienced our hotel. Apologies for the Air-Conditioner which was not up to standard, as you rightly said Imperial Hotel is a landmark in Kisumu for many years, we are in planing phase to u[upgrade her in the near... More 

Scottsdale, Arizona
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The Imperial has surely seem better days, like Kisumu itself. The hotel was tidy, with a courteous and even obsequious staff. The rooms were clean, though a bit dated. The bag and shower could have been cleaner. The staff was excellent. Food at the restaurant was decent, though a bit pricey for the town. Breakfast was good. The WiFi was... More 

Was this review helpful? Yes
Francois v, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Valued Guest Thank you for taking the time to write us this detailed review. As you rightly said Imperial Hotel is a landmark in Kisumu from the 1980's, we are in planning phase to upgrade the facility in the near future to ensure her sustainability for the future. I will discuss the hygiene points with my Housekeeper to ensure... More 

common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

Remarkably, imperial hotel kisumu is my family and I number one hotel in the western region of the country of which I'll gladly commend and recommend to any visitor. All areas of service including reception, restaurant and accommodation provide exceptionally superior services. Personnel in these key areas are very courteous, polite, humble, helpful and go out of their way to... More 

Was this review helpful? Yes 1
Francois v, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Valued Guest, Thank you for taking the time to review Imperial Hotel. We are very pleased to hear that we have exceeded your expectations. I will pass your kind words to Mrs Trizer as well. We look forward to host you again at Imperial Hotel in the near future. Kind Regards Francois van Wyk General Manager More 

Kolkata
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 26, 2015

Comfortable room. A good choice to stay in Kisumu. Only problem was at check out. Myself and another person was checking out at about 6.30 AM and it took half an hour to process the checkout and payment. Due to this delay we both missed Breakfast as we had to rush to the Airport to catch our flights. The Family... More 

Was this review helpful? Yes
Francois v, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Valued Guest Thank you for your informative review and bringing under out attention the delay you have experienced during your checkout. We apologize for the delay and I will take this up with my Front Office Manager to ensure this does not happen again in the future. Once again, Thank you for your feedback as each review helps us... More 

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