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All 16 Kisumu hotels

Imperial Hotel Kisumu

Off Jomo Kenyatta Highway, Achieng' Oneko Rd., Kisumu 40100, Kenya
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Imperial Hotel Kisumu
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81%
Ranked #2 of 16 hotels in Kisumu
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 2 weeks ago
Mudambo Arusha
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91 people have reviewed this hotel

Traveler rating
    28
    43
    15
    3
    2
See reviews for
7
9
8
59
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
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English first
Arusha
1 review
5 of 5 stars Reviewed 2 weeks ago

Excellent place to stay as a business hotel in town. However the twin beds in single occupancy are not convenient. Upgrade the television sets in the rooms to a modern technology. Breakfast and meals are superb.

Review collected in partnership with this hotel

Was this review helpful? Yes
Francois v, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Valued Guest Thank you for taking the time to review us. I have noted your valued comments and can assure you we have begun a project to replace all our old television sets with new LED Flat Screens, I can happily say the first 17 sets are to be delivered in the coming week. In regards to the single... More

Nairobi, Kenya
1 review
4 of 5 stars Reviewed 2 weeks ago

A good hotel, well located in town with excellent accessibility. However, for a visitor in need of a good rest, the hotel is noisy. The sorrounding roads are populated with taxis and bike riders who make noise all day and night. The hotel should consider sound proofing all the room facing the Kenyatta sports grounds.

Review collected in partnership with this hotel

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Francois v, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Mr Ernest Thank your for your review, we appreciate every review and use it to better our services to our guest. We are aware of the noise factor from the Jomo Kenyatta Highway and in our refurbishing plans for the hotel which has started we are sound proofing those windows on that wing. We hope to be of service... More

Cape Town Central, South Africa
Contributor
12 reviews 12 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Stayed one night in this slightly faded hotel that still retains bags of charm. The rooms are a little dated and basic but clean and fit for purpose. The restaurant surpassed expectations with a solid menu, great value mid-range wines and attentive service. Great base either for travellers looking to explore the area or for business.

Was this review helpful? Yes
Francois v, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Mr Reid Thank you for your positive response in regards to you stay at Imperial Hotel. I can gladly say that we are in progress refurbishing the complete hotel to international standard property, Imperial Hotel prides itself of being the leading hotel in Kisumu and we will continue to provide value for money , overall quality and service excellence... More

Ahmedabad
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

it is well placed in center of Kisumu and very good hotel, neat and clean and good customer care. good wifi connection. Easy check in and check out and good breakfast. would like to stay again with next visit.

Review collected in partnership with this hotel

Was this review helpful? Yes
Francois v, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Valued Guest Thank you for your review, we are glad that you have enjoyed your stay with us and we are looking forward hosting you again in the near future. I will pass your review to my staff as well. Kind Regards Francois van Wyk General Manager More

Nairobi, Nairobi, Kenya
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Spent four nights at the hotel in a new refurbished rooms, quite exciting the room is very clean and the bed comfortable. the reception staff very welcoming and kind. the restaurant on the first floor for breakfast is good though the staff there need to improve, in terms of clearing the tables and setting for the next guest. some staff... More

Was this review helpful? Yes
Francois v, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Valued Guest Thank you for reviewing Imperial Hotel, we appreciate every review to assist us correcting areas which needs improvement, I will discuss this with my team. We are glad that you have enjoyed your stay with us and we are looking forward to host you again at Imperial Hotel, Kisumu on your next trip. Kind Regards Francois van... More

Taibon, Italy
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed March 2, 2014

Spent a weekend at the hotel in the refurbished club rooms... they were modern clean and beautiful, no complaints about the room at all, the restaurant on the first floor catering for breakfast and dinner was fabulous. Breakfast was grand, never had anything like it before, though the restaurant by the pool and the pool itself need an update, the... More

Was this review helpful? Yes
Francois v, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Valued Guest Thank you for taking the time to review Imperial Hotel on Tripadvisor, we value each guest feedback and comments on how we can improve our service to you. We are glad to hear that you have enjoyed your stay with us, and we hope to be of service to you again on your next trip to Kisumu.... More

Mombasa, Kenya
1 review
4 of 5 stars Reviewed February 24, 2014

I stayed in a deluxe room which were redone about a year ago. Very nice room, fast wireless internet, clean sheets, two water bottles and tea and coffee services. Nice large mosquito net Bathroom facilities ok Breakfast so so.

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Francois v, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Valued Guest Thank you for taking the time to give us your valued feedback. We appreciate the good review and hope to be of service to you again on your next trip to Kisumu. Regards Francois van Wyk General Manager More

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 11, 2014

Checked in without booking in the club room and it was very nice. The food is super. The staff wad very helful. Liked it very much. Best plase to stay in Kisumu. The place is very serine even though in the center of town. The room was 5 star type, very clean and with most things new or in very... More

Was this review helpful? Yes 1
Francois v, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Valued Guest Thank you for your positive review in regards with your experience at Imperial Hotel. We always appreciate the positive feedback and this helps us to keep our levels of service to our guest on the highest level. We hope to be of service to you again on your next visit to Kisumu. Kind Regards Francois van Wyk... More

Nairobi, Kenya
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 6, 2014

I stayed here from 2nd - 6th February as part of a residential training. The service at the hotel is great. with very warm, attentive and helpful staff. The food is also really good , not bland as most hotel food tends to be. My room on 4th floor was perfect and every evening I enjoyed gorgeous views of the... More

Was this review helpful? Yes
Francois v, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Mrs Elizabeth Thank you for your valued feedback on your experience and service you received at Imperial Hotel. I am proud of the team and the effort they put in to ensure that guest receives only the best service and experience. We hope to be of service to you again on your next trip to Kisumu. Kind Regards Francois... More

Amman, Jordan
1 review
5 of 5 stars Reviewed February 5, 2014

It's been a while since I have been to Kisumu, had stories of all the new places that have come up but, as has been my custom over the many years, I decided to check in at the Imperial - I am glad I did. The reception staff greated me with the "welcome home" smiles, the room was impecably clean.... More

Was this review helpful? Yes
Francois v, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Mr Justus Thank you so much for your positive review about Imperial Hotel, we appreciate your business and are very glad to hear we have exceeded your expectation. I will pass your review to our Reception staff. We are looking forward to host you again on your next visit to Kisumu. Kind Regards Francois van Wyk General Manager More

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Additional Information about Imperial Hotel Kisumu

Address: Off Jomo Kenyatta Highway, Achieng' Oneko Rd., Kisumu 40100, Kenya
Location: Kenya > Nyanza Province > Kisumu
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 16 hotels in Kisumu
Price Range (Based on Average Rates): $$
Official Description (provided by the hotel):
Imperial Hotel has played a leading role in Kisumu’s history, and continues to be Kisumu's finest and best-known luxury hotel. As the region's natural choice for quality conscious business and leisure travelers, Imperial Hotel offers personalized services with elegance and style that meets the discerning needs of every individual guest. ... more   less 
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