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All 16 Kisumu hotels

Imperial Hotel Kisumu

Off Jomo Kenyatta Highway, Achieng' Oneko Rd., Kisumu 40100, Kenya
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Imperial Hotel Kisumu
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81%
Ranked #2 of 16 hotels in Kisumu
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
JackieNairobi Nairobi
  • Overview
  • Reviews (107)
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  • Room tips (28)
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107 people have reviewed this hotel

Traveler rating
    33
    51
    17
    4
    2
See reviews for
9
11
9
69
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
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English first
Nairobi
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at Imperial hotel 15/16th of August,on our arrival we were presented with fresh fruit juice and cool towel which was great fully received after our long drive from Nairobi. Reception staff very helpful and polite this is how we found all staff at the Hotel and something that I found refreshing is that they didn't 'hang around' to... More

Was this review helpful? Yes 1
Dundee, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

stayed for 2 nights with my daughter in twin room. Hotel is situated right in the centre of Kisumu. Very high standard of accommodation, all staff very helpful. Food of very high standard. Swimming pool well kept. Felt good value for money and would definitely stay here again if return to Kisumu.

Review collected in partnership with this hotel

Was this review helpful? Yes
Francois v, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Guest Thank you for taking the time to review us on TripAdvisor, we are extremely happy to hear that you have enjoyed your time with us and we are looking forward to host you again in the near future. Kind Regards Francois van Wyk General Manager More

Nairobi, Kenya
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

The hotel is centrally located and is near major banks, shops, offices and the main street in Kisumu. it is also very easy to get to the airport from and to the hotel and it provides parking to guests.

Review collected in partnership with this hotel

Was this review helpful? Yes
Francois v, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Mr Jerry Thank you for reviewing us on TripAdvisor, we appreciate every review and feedback is crucial to our aim to be the best in Kisumu. We look forward to host you again in the near future at Imperial Hotel. Kind Regards Francois van Wyk General Manager More

Kisumu, Kenya
1 review
5 of 5 stars Reviewed 3 weeks ago

in general everything was fresh and admirable and all be very glad to recommend my friends family and colleagues that whenever they are in town, this is the best hotel to stay in. I look forward to come again

Review collected in partnership with this hotel

Was this review helpful? Yes
Francois v, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Valued Guest Thank you for your valued review and kind words. We are very happy to hear you have enjoyed your stay at Imperial Hotel, and look forward to be of service to you again soon in the near future. Kind Regards Francois van Wyk General Manager More

Nairobi, Kenya
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

I have stayed here on a number of trips. Have lost the count because they are many. I cannot imagine staying anywhere else in Kisumu, tried once and I was back to Imperial. Very friendly staff which I consider key, clean and neat rooms, minimum noise, good beds and very nice breakfast. Very convenient location with good room services. The... More

Was this review helpful? Yes 1
Francois v, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Mr Warui Thank you for taking the time to review us, we are happy to hear you have enjoyed your stay at Imperial Hotel and look forward to host you again in the near future. Apologies about the Wi-Fi, our supplier had a fiber cut which interrupted the service, this has been resolved. Regards Francois van Wyk General Manager More

Trondheim
Contributor
17 reviews 17 reviews
13 hotel reviews
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed 4 weeks ago

l had read the positive reviews and was not disappointed when we arrived at the hotel towards the end of july. The only problem was that l had booked for three people on the hotels website only to be told that my reservations were only for two. Anyway those manning the reception were professionals and the matter was quickly solved.... More

Was this review helpful? Yes 2
Francois v, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Valued Guest Thank you for taking the time to review Imperial Hotel. We are extremely glad to hear that you have enjoyed your stay with us. Apologies for the room booking issue you have encountered and happy to hear my team resolved it for your in a fast manner. We look forward to host you again at Imperial Hotel... More

Nairobi, Kenya
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed July 18, 2014

Stayed at the Imperial in early July 2014 during a business trip. It is centrally located and offers parking space adjacent to the hotel. I was glad to note they are having renovations done within the rooms - which of course has a down side - the noise of the equipment, when you are trying to catch up on your... More

Was this review helpful? Yes
Francois v, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Valued Guest Thank you for taking the time to give us such a detailed review. I can confirm that we are in progress of upgrading the facility and after completion it will be a 4* Star property. We are glad that we have met your expectations and will use your inputs to better ourselves and to bring world class... More

Southampton, United Kingdom
Contributor
11 reviews 11 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed June 17, 2014

We stayed two weeks in June 2014 in a Delux room on B&B tariff (leave choice open and flexible). The room was large and clean with adequate facilities. Bed and furniture were reasonable, fridge needed fixing, as did the telephone. Aircon worked, safe was fine, poor TV channel choice and internet wifi was pretty slow (but it worked). The business... More

Was this review helpful? Yes 1
Francois v, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Mrs Mel Thank you for your detail review, we always appreciate these types of reviews as it gives us a eye view of how our guest experience our hotel in a whole. I have made notes of your valued comments and will discuss this with my team. We are however in the process of starting a refurbishing project which... More

Kisumu, Kenya
1 review
5 of 5 stars Reviewed June 16, 2014

We picked Imperial Hotel for our dinner because most of our customers preferred to have it there mostly because the location was perfect i.e. central and also because of the high standards maintained. We were not disappointed at all; the service, the set-up, the food was all excellent. Keep it up.

Review collected in partnership with this hotel

Was this review helpful? Yes
Francois v, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Mrs Belinda Thank you for your review in regards to your experience at Imperial Hotel, we are happy to hear that we have exceeded your expectations and those of your customers. We hope to be of service to you again in the near future. Kind Regards Francois van Wyk General Manager More

Nairobi, Kenya
1 review
5 of 5 stars Reviewed June 12, 2014

Awesome hospitality, excellent food. and very friendly staff members. i would definately go back. the best hotel so far in Kisumu. i would recommend it to any of my friends. ideal location for conferencing.

Review collected in partnership with this hotel

Was this review helpful? Yes
Francois v, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Valued Guest Thank you for your valued feedback, we are very pleased to hear that we have exceeded your expectations at Imperial Hotel. We are looking forward to host you again on your next trip to Kisumu. Kind Regards Francois van Wyk General Manager More

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Additional Information about Imperial Hotel Kisumu

Address: Off Jomo Kenyatta Highway, Achieng' Oneko Rd., Kisumu 40100, Kenya
Location: Kenya > Nyanza Province > Kisumu
Price Range (Based on Average Rates): $$
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25 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Official Description (provided by the hotel)
Imperial Hotel has played a leading role in Kisumu’s history, and continues to be Kisumu's finest and best-known luxury hotel. As the region's natural choice for quality conscious business and leisure travelers, Imperial Hotel offers personalized services with elegance and style that meets the discerning needs of every individual guest. ... more   less 
Number of rooms
70

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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