We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 16 Kisumu hotels

Imperial Hotel Kisumu

Off Jomo Kenyatta Highway, Achieng' Oneko Rd., Kisumu 40100, Kenya
Hotel amenities
Save Saved
You added Imperial Hotel Kisumu to your Saves list
Imperial Hotel Kisumu
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
80%
Ranked #2 of 16 hotels in Kisumu
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 5 days ago
453Susan Nairobi, Kenya
  • Overview
  • Reviews (101)
  • Photos (25)
  • Amenities
  • Q&A
  • Room tips (27)
  • More
Write a Review

101 people have reviewed this hotel

Traveler rating
    31
    47
    17
    4
    2
See reviews for
7
11
9
65
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • Italian first
  • Japanese first
  • Norwegian first
  • Spanish first
  • Any
English first
Nairobi, Kenya
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed 5 days ago NEW

Stayed at the Imperial in early July 2014 during a business trip. It is centrally located and offers parking space adjacent to the hotel. I was glad to note they are having renovations done within the rooms - which of course has a down side - the noise of the equipment, when you are trying to catch up on your... More

Was this review helpful? Yes
Francois v, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Valued Guest Thank you for taking the time to give us such a detailed review. I can confirm that we are in progress of upgrading the facility and after completion it will be a 4* Star property. We are glad that we have met your expectations and will use your inputs to better ourselves and to bring world class... More

Southampton, United Kingdom
Contributor
11 reviews 11 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed June 17, 2014

We stayed two weeks in June 2014 in a Delux room on B&B tariff (leave choice open and flexible). The room was large and clean with adequate facilities. Bed and furniture were reasonable, fridge needed fixing, as did the telephone. Aircon worked, safe was fine, poor TV channel choice and internet wifi was pretty slow (but it worked). The business... More

Was this review helpful? Yes 1
Francois v, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Mrs Mel Thank you for your detail review, we always appreciate these types of reviews as it gives us a eye view of how our guest experience our hotel in a whole. I have made notes of your valued comments and will discuss this with my team. We are however in the process of starting a refurbishing project which... More

Kisumu, Kenya
1 review
5 of 5 stars Reviewed June 16, 2014

We picked Imperial Hotel for our dinner because most of our customers preferred to have it there mostly because the location was perfect i.e. central and also because of the high standards maintained. We were not disappointed at all; the service, the set-up, the food was all excellent. Keep it up.

Review collected in partnership with this hotel

Was this review helpful? Yes
Francois v, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Mrs Belinda Thank you for your review in regards to your experience at Imperial Hotel, we are happy to hear that we have exceeded your expectations and those of your customers. We hope to be of service to you again in the near future. Kind Regards Francois van Wyk General Manager More

Nairobi, Kenya
1 review
5 of 5 stars Reviewed June 12, 2014

Awesome hospitality, excellent food. and very friendly staff members. i would definately go back. the best hotel so far in Kisumu. i would recommend it to any of my friends. ideal location for conferencing.

Review collected in partnership with this hotel

Was this review helpful? Yes
Francois v, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Valued Guest Thank you for your valued feedback, we are very pleased to hear that we have exceeded your expectations at Imperial Hotel. We are looking forward to host you again on your next trip to Kisumu. Kind Regards Francois van Wyk General Manager More

Nairobi, Kenya
Contributor
15 reviews 15 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed June 9, 2014

Rooms well furnished and seemingly recently upgraded, justifies the relatively high rack rate. Location very central to all Kisumu town has to offer, staff friendly though not best trained. First floor dinner populated by poor service, random errors and very mediocre food. Room only for me in future.

Was this review helpful? Yes
Francois v, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Valued Guest Thank you for your valued feedback in regards to your stay at Imperial Hotel. I would like to apologize for our service not meeting your expectations and I will discuss this with my team to rectify this immediately as this is not the standard set out. I hope on your next visit that you will see great... More

Nairobi, Kenya
1 review
4 of 5 stars Reviewed June 1, 2014

I have enjoyed the services at The Imperial Hotel Kisumu over the years. However, I suggest rates should be reviewed to encourage locals to enjoy these services. However, the review should not be at the expense of the hotel's quality service.

Review collected in partnership with this hotel

Was this review helpful? Yes
Francois v, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Valued Guest Thank you for your valued feedback, we appreciate your valued support over the years and would like to continue to be of service to you. I have made note of the rates, and will certainly look into the matter. We have also removed Non-Resident rates and are only working with one rate system. Kind Regards Francois van... More

Nairobi, Kenya
1 review
4 of 5 stars Reviewed May 30, 2014

I enjoyed my stay there. The staff are friendly check in was really fast so I had no issues there, the room was very comfortable even though you could do better with more snacks in the room, more drinking water even avail some in the fridge and also put in some drinks in the room that are charged to the... More

Review collected in partnership with this hotel

Was this review helpful? Yes
Francois v, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Mr Benjamin Thank you for reviewing Imperial Hotel, we are pleased to hear that you have enjoyed your first visit to Kisumu, and are grateful that you chose Imperial Hotel as your preferred hotel. We are looking forward to host you again on your next visits to Kisumu. I have made note of your suggestions and will certainly look... More

Nairobi, Kenya
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed May 28, 2014

My stay at the Imperial for the weekend was a great experience.The rooms and service was great not forgetting some very friendly staff,the food turned out to be a bit disappointing but the dessert crowned it all.Thanks Imperial

Was this review helpful? Yes
Francois v, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Mrs Esther Thank you for taking the time to review us about your experience at Imperial Hotel. Each review helps us to improve our services to our guest. I am glad that you have enjoyed your stay with us and we are looking forward to your next visit. I will discuss the food experience with my Chef's. Kind Regards... More

1 review
5 of 5 stars Reviewed May 12, 2014

It was my second time that I stayed at The Imperial Hotel Kisumu. My first time was good but the second time was even better. There has been a change in management and the differance is noted. Personal attention is given from arrival to departure. They even tried to change my flight booking to a more convenient time, although it... More

Was this review helpful? Yes
Francois v, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Mrs Yvonne Thank you for taking the time to review Imperial Hotel. We are glad to hear that you have enjoyed your stay with us and that we have exceeded your expectations. We hope to be of service to again on your next trip to Kisumu. Kind Regards Francois van Wyk General Manager More

Nairobi, Kenya
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed April 28, 2014

Dirty,old,creaky,drab..unappealing on every level. Good things first: It is right in town, so if all you care for is good location, you are guaranteed of that. The staff are generally friendly too. Now on to the real stuff...be ready to be met by leaking sinks, dirty linen, dark rooms and dusty tops. The beds are small, and if you are... More

Was this review helpful? Yes
Francois v, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Mrs Naomi Thank you for your valued feedback, all the feedback from our guest positive or negative help us improve on areas shown to you as our guests. I can assure you after your stay in January all our Standard Room has been renovated with new floors, Bathrooms have been updated, New linen has been implemented and we are... More

Owners: What's your side of the story?
If you own or manage Imperial Hotel Kisumu, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Imperial Hotel Kisumu? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Imperial Hotel Kisumu

Address: Off Jomo Kenyatta Highway, Achieng' Oneko Rd., Kisumu 40100, Kenya
Location: Kenya > Nyanza Province > Kisumu
Price Range (Based on Average Rates): $$
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, BookingOdigeoWL and Travelocity so you can book your Imperial Hotel Kisumu reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

25 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (22)
Viewed
Hotel & grounds (1)
Viewed
Room/suite (7)
Viewed
Pool/beach area (2)
Viewed
View from room (5)
Viewed
Other (7)

Management photos: Courtesy of the property manager

Viewed
All management photos (4)
Viewed
Room/suite (3)
Viewed
Other (1)

Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Official Description (provided by the hotel)
Imperial Hotel has played a leading role in Kisumu’s history, and continues to be Kisumu's finest and best-known luxury hotel. As the region's natural choice for quality conscious business and leisure travelers, Imperial Hotel offers personalized services with elegance and style that meets the discerning needs of every individual guest. ... more   less 
Number of rooms
70

Questions & Answers

Enter your question for this accommodation's staff to answer. Other travelers may answer as well.
    Posting guidelines

    See which rooms travelers prefer