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Imperial Hotel Kisumu

Off Jomo Kenyatta Highway, Achieng' Oneko Rd., Kisumu 40100, Kenya
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Certificate of Excellence 2014
Imperial Hotel Kisumu
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Imperial Hotel Kisumu
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114 reviews from our community

Traveler rating
    35
    54
    19
    4
    2
See reviews for
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12
9
72
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Nairobi, Kenya
1 review
4 of 5 stars Reviewed today NEW

The hotel is strategically located within the town centre. Rooms are spacious and tidy. Members of staff are friendly and so the entire service is friendly.There is entertainment in the rooms through TV sets and the bathroom has heating water system.There is provision for privacy and facilities for outside physical activities such as the swimming pool and gymnastic room.

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Nairobi, Kenya
Contributor
11 reviews 11 reviews
10 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

Very convenient business hotel in Kisumu right in the middle of Kisumu town. Easy to work to the supermarkets as well as several restaurants. The staff are friendly. Only downside is that the dinners are not very good and if you have some time try Handi restaurant. Book rooms above the standard rooms. They have good views. The standard rooms... More

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Francois v, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Mr Chris Thank you for your valued review. Firstly, I would like to apologize if our food did not meet your expectation, however we take proud in our food preparation and always ensure to provide the freshest and tastiest food in town. I can happily say that Imperial Hotel is embarking on a complete refurbishment project in the next... More

London, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

On a recent trip to Kisumu I stayed at both The Vic and the Imperial and would recommend the later. Whilst The Vic is very comfortable and highly purpose build, it lacks character which is The Imperial's forte, along with excellent service, good food and a wonderful pool. Much better than the Vic's. Watch out for special weekend rates which... More

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Francois v, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Mr Albert Thank you for taking the time to review us on TripAdvisor. We appreciate your kind words and we are also happy to hear that you have enjoyed your stay with us. Looking forward to host you again at Imperial Hotel. Kind Regards Francois van Wyk General Manager More

Bungoma, Kenya
1 review
5 of 5 stars Reviewed 1 week ago

The staff and service at the Imperial Hotel is excellent as they strive to give you the best possible experience during your stay. The poolside restaurant is a nice place to spend a morning or afternoon. While not the least expensive hotel in town definitely worth the price. We will be back often.

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Francois v, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Mrs Cathy Thank you for your positive review. We appreciate your kind words and are also happy to hear that you have enjoyed your stay with us. As the Manager of Imperial Hotel I am very privileged to have such a great team working with me to make the hotel an great experience for each of our guest visiting.... More

philadelphia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

The imperial is a well run establishment. The staff are great and courteous. While the wireless internet is not great it is functional. The food is consistently great and I am not much of a buffet fan.

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Francois v, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Mr Brain Thank you for your feedback, we appreciate the kind words. We are currently working on our Internet Infrastructure and the problem will be resolved soon. Looking forward to host you again in the near future. Kind Regards Francois van Wyk General Manager More

Uxbridge, United Kingdom
Top Contributor
205 reviews 205 reviews
49 hotel reviews
157 helpful votes 157 helpful votes
3 of 5 stars Reviewed September 10, 2014

This is my third visit to the Imperial Hotel and not much changes. The rooms are comfortable and clean. Had dinner in the hotel restaurant for the first time and it is was very good. Attentive service and good quality food. My only complaint was the internet. I was on the 4th floor and even though the Wi-Fi box was... More

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Francois v, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Mr Martin Thank you for your valued review. We appreciate your feedback and made not of your comments. We are working with a local Internet provider to assist us sorting out our infrastructure and implementation of the same is commencing soon. We look forward to host you again at Imperial Hotel . Kind Regards Francois van Wyk General Manager More

2 reviews
4 of 5 stars Reviewed September 10, 2014

Was in for two day seminar and the place is cool and food is great though never slept there the staff are welcoming and ready to help even though their wifi is a bit slow and the conference room was kind of thin making person at the back feel left out

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Francois v, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Mr Samuel Thank you for your valued review. We are glad to hear that you have enjoyed your time at Imperial Hotel. I will discuss your valued comment with my Banqueting team. Looking forward to host you again at Imperial Hotel. Kind Regards Francois van Wyk General Manager More

Nairobi
Contributor
12 reviews 12 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 22, 2014

We stayed at Imperial hotel 15/16th of August,on our arrival we were presented with fresh fruit juice and cool towel which was great fully received after our long drive from Nairobi. Reception staff very helpful and polite this is how we found all staff at the Hotel and something that I found refreshing is that they didn't 'hang around' to... More

Was this review helpful? Yes 1
Francois v, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Mrs Jackie Thank you for your review, we are pleased to hear that you have enjoyed your time with us at Imperial Hotel, I will pass your kind words to the staff mentioned. We hope to be of service to you again in the near future. Kind Regards Francois van Wyk General Manager More

Dundee, United Kingdom
1 review
5 of 5 stars Reviewed August 20, 2014

stayed for 2 nights with my daughter in twin room. Hotel is situated right in the centre of Kisumu. Very high standard of accommodation, all staff very helpful. Food of very high standard. Swimming pool well kept. Felt good value for money and would definitely stay here again if return to Kisumu.

Review collected in partnership with this hotel

Was this review helpful? Yes
Francois v, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Guest Thank you for taking the time to review us on TripAdvisor, we are extremely happy to hear that you have enjoyed your time with us and we are looking forward to host you again in the near future. Kind Regards Francois van Wyk General Manager More

Nairobi, Kenya
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 7, 2014

The hotel is centrally located and is near major banks, shops, offices and the main street in Kisumu. it is also very easy to get to the airport from and to the hotel and it provides parking to guests.

Review collected in partnership with this hotel

Was this review helpful? Yes
Francois v, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Mr Jerry Thank you for reviewing us on TripAdvisor, we appreciate every review and feedback is crucial to our aim to be the best in Kisumu. We look forward to host you again in the near future at Imperial Hotel. Kind Regards Francois van Wyk General Manager More

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Additional Information about Imperial Hotel Kisumu

Address: Off Jomo Kenyatta Highway, Achieng' Oneko Rd., Kisumu 40100, Kenya
Location: Kenya > Nyanza Province > Kisumu
Price Range (Based on Average Rates): $
Number of rooms: 70
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