We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Imperial Hotel Kisumu

#3 of 23 Hotels in Kisumu
Certificate of Excellence
Off Jomo Kenyatta Highway, Achieng' Oneko Rd., Kisumu 40100, Kenya
Hotel amenities
Book on
TripAdvisor
Trusted partner. We work with Cancelon to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
1 room 1 guest
Check In Check Out
Show Prices
Compare best prices from top travel sites
Management photos
Imperial Hotel Kisumu
View Map
Add Photo Write a Review

155 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    50
    73
    26
    4
    2
See reviews for
13
13
12
98
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • Italian first
  • Japanese first
  • Norwegian first
  • Spanish first
  • Any
English first
  • All months
    (155)
  • Mar-May only
    (35)
  • Jun-Aug only
    (52)
  • Sep-Nov only
    (35)
  • Dec-Feb only
    (33)
All months
Dar Es Salaam
1 review
4 of 5 stars Reviewed 4 days ago NEW

If you are in Kisumu looking for a hotel convenient for your meetings, business and leisure, please consider Imperial. Staff were very friendly and welcoming. A high note for their amazing chef, great food, don't look anywhere else for your dinner, please sample something local on their menu. Overall, a great experience. We will come back.

Was this review helpful? Yes
Washington DC, District of Columbia
Level Contributor
65 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 2 weeks ago

My visit was by no means horrible, however there were some basic amenities missing- I felt a little like I was in a prison versus such a nice hotel. The wifi was decent but could be improved. Of course the staff were very accommodating and kind. Just the physical space- knot that great

Was this review helpful? Yes
Mombasa, Kenya
Level Contributor
31 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The place is strategically located from Kisumu town and just a few minute drive from the Kisumu International airport, I appreciate the kind of reception and services I got while in the hotel.professional staffs who are responsible and duty oriented.

Was this review helpful? Yes
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Situated about 10 minutes away from the airport, this hotel is extremely welcoming, starting with the porter who opens your door. The receptionist staff were very helpful and persuasive even when we tried to request a different room (they were full). Some rooms have been modernized, and others are still in process. The room was very nice, a comfortable bed... More 

Was this review helpful? Yes
London, United Kingdom
2 reviews
5 of 5 stars Reviewed July 26, 2015

The Imperial Hotel has friendly and professional service, great food and comfortable rooms! I was staying on a work trip and the staff were warm, welcoming and flexible, with a personal touch. The establishment has a touch of class and comes highly recommended.

Was this review helpful? Yes
Francois v, Front Office Manager at Imperial Hotel Kisumu, responded to this review

Dear Valued Guest, Thank you for sparing your time to review us on TripAdvisor. We are delighted to note that you enjoyed your stay with us. It brings us a great deal of pleasure to know that our guests are leaving as happy as you are. Looking forward to being your hotel of choice again in the future. Kind regards... More 

Nairobi, Kenya
1 review
4 of 5 stars Reviewed July 25, 2015

Was here for week long workshop. They have a welcoming and excellent staff. Good food and security is tops. My room was just the right size for me (got a corner room). Hotel quite ideal for a meeting place, they have a very large hall

Was this review helpful? Yes
Francois v, Front Office Manager at Imperial Hotel Kisumu, responded to this review

Dear Valued Guest, Thank you for sparing your time to review us on TripAdvisor. We are delighted to note that you enjoyed your stay with us. It brings us a great deal of pleasure to know that our guests are leaving as happy as you are. Looking forward to being your hotel of choice again in the future. Kind regards... More 

Pretoria, South Africa
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 24, 2015

was in Kisumu for business and Imperial Hotel hospitality made it worth it. the staff is very enthusiast and welcoming....very surprise since i wasn't expecting such hospitality in Kisumu, this surely was the beginning of a very long and loyal partnership!lol looking forward to my next trip

Was this review helpful? Yes
Francois v, Front Office Manager at Imperial Hotel Kisumu, responded to this review

Dear Valued Guest, Thank you for sparing your time to review us on TripAdvisor. We are delighted to note that you enjoyed your stay with us and is looking forward to your next trip here. It brings us a great deal of pleasure to know that our guests are leaving as happy as you are. Looking forward to being your... More 

midwestern USA
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 21, 2015

Staff is warm and courteous, room quite nice, especially in Kisumu. The restaurant breakfast is excellent as is the ala carte dinner menu and the dinner buffet. Wiill use the health club on next visit. Complimants to Dennis, Dorothy, and Lydia at the front desk and Peter in the restaurant, along with his wait staff. The wine selection (by the... More 

Was this review helpful? Yes
Francois v, Front Office Manager at Imperial Hotel Kisumu, responded to this review

Dear Valued Guest, Thank you for sparing your time to review us on TripAdvisor. We are delighted to note that you enjoyed your stay with us. It brings us a great deal of pleasure to know that our guests are leaving as happy as you are. We will share your compliments with our colleagues. Looking forward to being your hotel... More 

Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed July 19, 2015

Staff: warm, friendly and attentive Room: adequate, with the pillows and bed quite comfortable. The ensuite is dingy (not for taking long showers) Food: I can only comment on the breakfast buffet, this is by far one of the widest offerings - I always enjoy their spreads which change daily - kudos to the Chef and their team. With regard... More 

Was this review helpful? Yes
Francois v, Front Office Manager at Imperial Hotel Kisumu, responded to this review

Dear Valued Guest, Thank you for sparing your time to review us on TripAdvisor. We are in planning phase to renovate our hotel which will include our standard rooms. We anticipate to offer our guests a more colorful bathrooms and other amenities on completion of the exercise. Our service providers are closely with out IT Manager to improve WiFi speed,... More 

Kenya
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed July 18, 2015

For a town like Kisumu, imperial Hotel is probably on of the best. Be careful though of the noisy bar downstairs. Other than this, the room we got was recently renovated. The free upgrade got me a suite which was really lovely given that this is a 3-4 star hotel. The friendly staff made sure they took care of any... More 

Was this review helpful? Yes
Francois v, Front Office Manager at Imperial Hotel Kisumu, responded to this review

Dear Valued Guest, Thank you for sparing your time to review us on TripAdvisor. It is unfortunate noise from our Terrace Bar denied you a quiet start of your evening. As one of our mitigation efforts we are installing sound proof windows in all our rooms, a sample room has already been done. We are delighted to note that you... More 

Questions? Get answers from hotel staff and past guests. Ask a question

26 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (22)
Viewed
Pool/beach area (2)
Viewed
Hotel & grounds (1)
Viewed
Room/suite (7)
Viewed
View from room (5)
Viewed
Other (7)

Management photos: Courtesy of the property manager

Viewed
All management photos (4)
Viewed
Room/suite (3)
Viewed
Other (1)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Also consider these accommodations in or near Kisumu
0.8 mi away
Sovereign Hotel
Sovereign Hotel
#1 of 23 in Kisumu
4.0 of 5 stars 59 reviews
1.1 mi away
Parkview Safari Hotel & Apartments
108.1 mi away
Keekorok Lodge-Sun Africa Hotels
Keekorok Lodge-Sun Africa Hotels
#6 of 9 in Maasai Mara National Reserve
4.5 of 5 stars 624 reviews
Show Prices
Show Prices
Show Prices
0.0 mi away
The Pearl
The Pearl
#7 of 9 in Eldoret
3.0 of 5 stars 12 reviews
3.2 mi away
Victoria Comfort Inn
Victoria Comfort Inn
#1 of 38 in Kisumu
4.5 of 5 stars 15 reviews
3.9 mi away
Wigot Gardens
Wigot Gardens
#5 of 38 in Kisumu
4.0 of 5 stars 6 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay