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All 16 Kisumu hotels

Imperial Hotel Kisumu

Off Jomo Kenyatta Highway, Achieng' Oneko Rd., Kisumu 40100, Kenya
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Imperial Hotel Kisumu
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Ranked #2 of 16 Hotels in Kisumu
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
PhiladelphiaBrian philadelphia
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110 reviews from our community

Traveler rating
    33
    53
    18
    4
    2
See reviews for
9
11
9
70
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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philadelphia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago via mobile

The imperial is a well run establishment. The staff are great and courteous. While the wireless internet is not great it is functional. The food is consistently great and I am not much of a buffet fan.

Was this review helpful? Yes
Francois v, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Mr Brain Thank you for your feedback, we appreciate the kind words. We are currently working on our Internet Infrastructure and the problem will be resolved soon. Looking forward to host you again in the near future. Kind Regards Francois van Wyk General Manager More

Larnaka, Cyprus
Top Contributor
191 reviews 191 reviews
47 hotel reviews
148 helpful votes 148 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This is my third visit to the Imperial Hotel and not much changes. The rooms are comfortable and clean. Had dinner in the hotel restaurant for the first time and it is was very good. Attentive service and good quality food. My only complaint was the internet. I was on the 4th floor and even though the Wi-Fi box was... More

Was this review helpful? Yes
Francois v, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Mr Martin Thank you for your valued review. We appreciate your feedback and made not of your comments. We are working with a local Internet provider to assist us sorting out our infrastructure and implementation of the same is commencing soon. We look forward to host you again at Imperial Hotel . Kind Regards Francois van Wyk General Manager More

2 reviews
4 of 5 stars Reviewed 3 weeks ago

Was in for two day seminar and the place is cool and food is great though never slept there the staff are welcoming and ready to help even though their wifi is a bit slow and the conference room was kind of thin making person at the back feel left out

Was this review helpful? Yes
Francois v, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Mr Samuel Thank you for your valued review. We are glad to hear that you have enjoyed your time at Imperial Hotel. I will discuss your valued comment with my Banqueting team. Looking forward to host you again at Imperial Hotel. Kind Regards Francois van Wyk General Manager More

Nairobi
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 22, 2014

We stayed at Imperial hotel 15/16th of August,on our arrival we were presented with fresh fruit juice and cool towel which was great fully received after our long drive from Nairobi. Reception staff very helpful and polite this is how we found all staff at the Hotel and something that I found refreshing is that they didn't 'hang around' to... More

Was this review helpful? Yes 1
Francois v, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Mrs Jackie Thank you for your review, we are pleased to hear that you have enjoyed your time with us at Imperial Hotel, I will pass your kind words to the staff mentioned. We hope to be of service to you again in the near future. Kind Regards Francois van Wyk General Manager More

Dundee, United Kingdom
1 review
5 of 5 stars Reviewed August 20, 2014

stayed for 2 nights with my daughter in twin room. Hotel is situated right in the centre of Kisumu. Very high standard of accommodation, all staff very helpful. Food of very high standard. Swimming pool well kept. Felt good value for money and would definitely stay here again if return to Kisumu.

Review collected in partnership with this hotel

Was this review helpful? Yes
Francois v, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Guest Thank you for taking the time to review us on TripAdvisor, we are extremely happy to hear that you have enjoyed your time with us and we are looking forward to host you again in the near future. Kind Regards Francois van Wyk General Manager More

Nairobi, Kenya
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 7, 2014

The hotel is centrally located and is near major banks, shops, offices and the main street in Kisumu. it is also very easy to get to the airport from and to the hotel and it provides parking to guests.

Review collected in partnership with this hotel

Was this review helpful? Yes
Francois v, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Mr Jerry Thank you for reviewing us on TripAdvisor, we appreciate every review and feedback is crucial to our aim to be the best in Kisumu. We look forward to host you again in the near future at Imperial Hotel. Kind Regards Francois van Wyk General Manager More

Kisumu, Kenya
1 review
5 of 5 stars Reviewed August 6, 2014

in general everything was fresh and admirable and all be very glad to recommend my friends family and colleagues that whenever they are in town, this is the best hotel to stay in. I look forward to come again

Review collected in partnership with this hotel

Was this review helpful? Yes
Francois v, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Valued Guest Thank you for your valued review and kind words. We are very happy to hear you have enjoyed your stay at Imperial Hotel, and look forward to be of service to you again soon in the near future. Kind Regards Francois van Wyk General Manager More

Nairobi, Kenya
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 4, 2014

I have stayed here on a number of trips. Have lost the count because they are many. I cannot imagine staying anywhere else in Kisumu, tried once and I was back to Imperial. Very friendly staff which I consider key, clean and neat rooms, minimum noise, good beds and very nice breakfast. Very convenient location with good room services. The... More

Was this review helpful? Yes 1
Francois v, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Mr Warui Thank you for taking the time to review us, we are happy to hear you have enjoyed your stay at Imperial Hotel and look forward to host you again in the near future. Apologies about the Wi-Fi, our supplier had a fiber cut which interrupted the service, this has been resolved. Regards Francois van Wyk General Manager More

Trondheim
Contributor
18 reviews 18 reviews
13 hotel reviews
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed August 3, 2014

l had read the positive reviews and was not disappointed when we arrived at the hotel towards the end of july. The only problem was that l had booked for three people on the hotels website only to be told that my reservations were only for two. Anyway those manning the reception were professionals and the matter was quickly solved.... More

Was this review helpful? Yes 2
Francois v, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Valued Guest Thank you for taking the time to review Imperial Hotel. We are extremely glad to hear that you have enjoyed your stay with us. Apologies for the room booking issue you have encountered and happy to hear my team resolved it for your in a fast manner. We look forward to host you again at Imperial Hotel... More

Nairobi, Kenya
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed July 18, 2014

Stayed at the Imperial in early July 2014 during a business trip. It is centrally located and offers parking space adjacent to the hotel. I was glad to note they are having renovations done within the rooms - which of course has a down side - the noise of the equipment, when you are trying to catch up on your... More

Was this review helpful? Yes
Francois v, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Valued Guest Thank you for taking the time to give us such a detailed review. I can confirm that we are in progress of upgrading the facility and after completion it will be a 4* Star property. We are glad that we have met your expectations and will use your inputs to better ourselves and to bring world class... More

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Additional Information about Imperial Hotel Kisumu

Address: Off Jomo Kenyatta Highway, Achieng' Oneko Rd., Kisumu 40100, Kenya
Location: Kenya > Nyanza Province > Kisumu
Price Range (Based on Average Rates): $
Number of rooms: 70
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