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Imperial Hotel Kisumu

Off Jomo Kenyatta Highway, Achieng' Oneko Rd., Kisumu 40100, Kenya
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Certificate of Excellence 2014
Imperial Hotel Kisumu
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Imperial Hotel Kisumu
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128 reviews from our community

Traveler rating
    42
    58
    22
    4
    2
See reviews for
10
13
10
79
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Nairobi, Nairobi Area, Kenya
Contributor
15 reviews 15 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Having stayed for a 4th time, the quality of food and service levels are the same. Very friendly staff and willing to help and assist with a smile, only need the stores along the room need to be trained to minimize on noise! Excellent, keep it up!

Review collected in partnership with this hotel

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Copenhagen, Denmark
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

its so nice to live in this Hotel Imperial in Kisumu in the middle of Kisumu, Kisumu is the best city in Kenya, so nice and close to Lake Victoria where you can eat fish its so great too, I love this and see the lake too at the same time

Was this review helpful? Yes
Francois v, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Valued Guest Thank you for taking the time to review Imperial Hotel. We are extremely happy to hear that you have enjoyed your stay and your great admiration for Kisumu Town. We are looking forward to host you again at Imperial Hotel in the near future. Kind Regards Francois van Wyk General Manager More 

Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Had a one night stay. The rooms are clean. Staff are welcoming. The environment is quite comfortable. Good food served at the restaurant and a lovely buffet breakfast. The Caesar chicken salad was great. Cheers.

Was this review helpful? Yes
Francois v, Front Office Manager at Imperial Hotel Kisumu, responded to this review

Dear Mr. Mohamed, Thank you for sparing your time to review us on TripAdvisor. We are delighted to note that you enjoyed your stay with us and it brings us a great deal of pleasure to know that our guests are leaving as happy as you are. We look forward to being your hotel of choice again in the future... More 

Chicago, Illinois
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Very nice Kisumu Hotel - great friendly service. Nice gym but the pool is shaded until midday and cold in the morning. Restaurant had a nice breakfast buffet. Room was clean and just what we needed after a hot days travel.

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Francois v, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Valued Guest Thank you for taking the time to review us on TripAdvisor. We appreciate every review. We are glad to hear you have enjoyed your stay with us and looking forward to host you again in the near future. Kind Regards Francois van Wyk General Manager More 

Tranas, Sweden
Senior Contributor
44 reviews 44 reviews
35 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed for one night in nov -14. Service from staff was good, restaurant and breakfast was all okay, the standard of the rooms was a bit lower than I expected but it was still okay. Perhaps expected a little bit more from what I was told, the best hotel of Kisumu

Was this review helpful? Yes 1
Francois v, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Valued Guest Thank you for your valued feedback, we appreciate your review. We have upgraded 24 of our rooms and when you are visiting Kisumu in the near future again, please opt for our club rooms when making a booking. Looking forward to host you again at Imperial Hotel. Kind Regards Francois van Wyk General Manager More 

A TripAdvisor Member
5 of 5 stars Reviewed December 2, 2014

The staffs were very friendly, just from the moment we stepped in. The location is very strategic for anyone who came for business in town. I recommend this hotel to anyone who wants a very quite, clean and comfortable place to stay whether business or holiday.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Francois v, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Valued Guest Thank you for your review. We are glad to hear you have enjoyed your stay with us. Looking forward to host you again at Imperial Hotel. Kind Regards Francois van Wyk General Manager More 

Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 1, 2014

I have been in this hotel twice before, this time was a five week stay. My room was comfortable, with air conditioning, view to the soccer field and main street. There was a small fridge to keep drinks cool. The restaurant has carved woodwork, the food is good including local dishes. There is a small gym and can schedule massage... More 

Was this review helpful? Yes
Francois v, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Valued Guest Thank you for taking the time to review us. We are glad to hear that you have enjoyed your long stay with us. We are aware of the connection problems and working together with our service provider to sort out the issue. Looking forward to host you again at Imperial Hotel. Kind Regards Francois van Wyk General... More 

Nairobi, Kenya
1 review
4 of 5 stars Reviewed November 23, 2014

Visited Kisumu for work in August 2014. The hotel rooms were clean, well furnished and comfortable, the staff welcoming and attentive.I liked the food at the hotel poolside restaurant, quite affordable, fresh and well done. Only downside was the hotel gym, it was quite outdated , not very well equipped(for this level of hotel) and had poor ventilation, it got... More 

Was this review helpful? Yes
Francois v, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Valued Guest Thank you for your valued feedback, we can happily say that we have added new equipment in our gym as well as water dispenser, antibacterial sprays as well as fixed the air-conditioner. Looking forward to host you again and experience our gym after the additions to it. Kind Regards Francois van Wyk General Manager More 

Nairobi
1 review
4 of 5 stars Reviewed November 17, 2014

It was great, the gym is ok but some equipments not working. the room services and the food plus the waiters are great, i must say i enjoyed my stay around and wouldnt mind another visit and stay at the hotel

Review collected in partnership with this hotel

Was this review helpful? Yes
Francois v, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Valued Guest Thank you for your valued feedback. We are aware of the specific machine not in working condition, this machine has been removed and will be replaced. Hope to be of service you again on your next trip to Kisumu. Kind Regards Francois van Wyk General Manager More 

A TripAdvisor Member
4 of 5 stars Reviewed November 13, 2014

Great hotel, good food, EXCELLENT service, air conditioning problems only hitch. Everything else could not have been better. Will stay there again. Daniel in the bar was top notch and Peter in the restaurant met our every need without even asking. GREAT!

Review collected in partnership with this hotel

Was this review helpful? Yes
Francois v, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Valued Guest Thank you for your review of Imperial Hotel, we are glad to hear that your first visit to Africa was a great experience, and we wish you plenty more visits to Kenya. I will pass your compliments to Daniel and Peter. Kind Regards Francois van Wyk General Manager More 

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Additional Information about Imperial Hotel Kisumu

Address: Off Jomo Kenyatta Highway, Achieng' Oneko Rd., Kisumu 40100, Kenya
Location: Kenya > Nyanza Province > Kisumu
Price Range (Based on Average Rates): $$
Number of rooms: 70
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