We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Imperial Hotel Kisumu

#2 of 21 Hotels in Kisumu
Certificate of Excellence
Off Jomo Kenyatta Highway, Achieng' Oneko Rd., Kisumu 40100, Kenya
Hotel amenities
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
Imperial Hotel Kisumu
Professional photos View all
Browse nearby
Imperial Hotel Kisumu
Write a Review

137 reviews from our community

Traveler rating
    44
    64
    23
    4
    2
See reviews for
10
13
12
85
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • Italian first
  • Japanese first
  • Norwegian first
  • Spanish first
  • Any
English first
  • All months
    (137)
  • Mar-May only
    (35)
  • Jun-Aug only
    (34)
  • Sep-Nov only
    (35)
  • Dec-Feb only
    (33)
All months
Sydney, Australia
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The Imperial hotel is a very clean & friendly hotel, this is our 2nd stay & hope to return as we have friends in Manyatta. It is centerally located & reasonable priced. Also we felt very safe Thank you to the staff. ............

Review collected in partnership with this hotel

Was this review helpful? Yes
1 review
4 of 5 stars Reviewed 1 week ago

Excellent place to sleep. Felt like home , when in Kisumu this is a place to stay . Staff very friendly and professional in giving you services , it was just one night but I enjoyed my stay . Very clean rooms, no noise spacious rooms,

Was this review helpful? Yes
Francois v, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Mrs Joanne, Thank you for your lovely review. We are glad to hear that we have met your expectations during your stay at Imperial Hotel. Looking forward to host you again in the near future. Kind Regards Francois van Wyk General Manager More 

Llanwrtyd Wells
Senior Reviewer
9 reviews 9 reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

Lovely big room. Excellent shower.Nice bathrobes. Very good dinner - beef samosas and tilapia meuniere.Courteous an helpful staff. One problem was the hopeless wifi but the manager did help me send my emails in the morning.

Was this review helpful? Yes
Francois v, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Valued Guest, Thank you for your valued feedback. We are glad to hear you have enjoyed your stay and meals at Imperial Hotel, We apologize for the Wi-Fi connectivity problems you have experienced and my IT team will loo into the matter. We are looking forward to host you again soon at Imperial Hotel. Kind Regards Francois van Wyk... More 

London, United Kingdom
Contributor
12 reviews 12 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

A nice old fashioned hotel, with spacious comfortable rooms, functioning wi fi. Restaurant is good if not spectacular. Staff helpful and efficient. Only negatives the rather small swimming pool in an inner courtyard (surrounded by the bar), not for fitness freaks

Was this review helpful? Yes
Francois v, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Mr Max, Thank you for your valued review. We are glad to hear that you have enjoyed your stay with us ! Apologies for the swimming pool which was not favorable to your needs. Hope to be of service to you again in the near future. Kind Regards Francois van Wyk General Manager More 

Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 7, 2015

Pro's: Lovely rooms, Great service, Very friendly, Spectacular food (to list a few) Con's: It is a lovely hotel but the hotel has nets outside of it, when there was a wind storm, a friend of mine was horribly frightened.

Was this review helpful? Yes
Francois v, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Valued Guest Thank you for your review in regards to your your recent stay at Imperial Hotel. We look forward to host you again in the near future. Kind Regards Francois van Wyk General Manager More 

Nairobi, Kenya
1 review
5 of 5 stars Reviewed March 30, 2015

I ewxperienced excellent service while at the facility. Best things were hospitable people and location. Room was well designed, clean and excellent ambiance. Least liked the noise from the neighboring stadium from the commentator and the passing cars on the next road.

Review collected in partnership with this hotel

Was this review helpful? Yes
Francois v, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Mr Gideon, Thank you for your review, we really appreciate your kind words and are happy to hear you have enjoyed your stay with us. In regards to the noise levels in the rooms facing the main road, we have installed sample low noise windows in one of the rooms to test if it will keep the noise out.... More 

KISII
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 22, 2015

good service room well made & clean centrally placed property and secure environment dedicated staff, ready to assist ensuring guests enjoy their stay love to come back again... keep up the good service !

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Francois v, Front Office Manager at Imperial Hotel Kisumu, responded to this review

Dear Our Valued Guest, Thank you for sparing your time to review us on TripAdvisor. We are delighted to note that you enjoyed your stay at Imperial Hotel Kisumu. It brings us a great deal of pleasure to know that our guests are leaving as happy as you are. Looking forward to being hotel of your choice in future when... More 

Nairobi, Kenya
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 10, 2015

It was a business travel and needed to leave early for the field and what I liked about the hotel is that they kept time as they open for breakfast at 630am and sure enough breakfast was available at that time, staff are very friendly and courteous, The hotel is close to a shopping mall, rooms are well kept, WIFI... More 

Was this review helpful? Yes
Francois v, Front Office Manager at Imperial Hotel Kisumu, responded to this review

Dear Our Valued Guest, Thank you for sparing your time to review us on TripAdvisor. We are delighted to note that you enjoyed your stay at Imperial Hotel Kisumu. It brings us a great deal of pleasure to know that our guests are leaving as happy as you are. Looking forward to being hotel of your choice in future when... More 

Bangkok, Thailand
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 24, 2015

Stayed there in January 2015. The renovated rooms at least are nice ! Without question. As long as the hot water works... and it needed the intervention from the manager to solve the problem... 😃 The breakfast area and the breakfast buffet itself is good ! The pool: do you really want to swim there ? Location is good !... More 

Was this review helpful? Yes
Francois v, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Mr Reynard Thank you for your valued and detailed feedback. We really appreciate these types of feedback as it gives us a eyes few from our guest. Imperial Hotel will be undergoing major refurbishment in the very close future after completion will be a international standard 4* property. Imperial Hotel serves it's guest for almost 28 years. Imperial Hotel... More 

Nairobi, Nairobi Area, Kenya
Contributor
15 reviews 15 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed January 26, 2015

Having stayed for a 4th time, the quality of food and service levels are the same. Very friendly staff and willing to help and assist with a smile, only need the stores along the room need to be trained to minimize on noise! Excellent, keep it up!

Review collected in partnership with this hotel

Was this review helpful? Yes
Francois v, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Mr Parul Thank you for your valued feedback. I apologize for the noise levels made by my staff during your stay and any inconvenience it may have caused. I have personally addressed this feedback with staff members and we will make work of it to reduce noise levels. Looking froward to host you again in the near future at... More 

Questions? Get answers from hotel staff and past guests. Ask a question

26 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (22)
Viewed
Hotel & grounds (1)
Viewed
Room/suite (7)
Viewed
Pool/beach area (2)
Viewed
View from room (5)
Viewed
Other (7)

Management photos: Courtesy of the property manager

Viewed
All management photos (4)
Viewed
Room/suite (3)
Viewed
Other (1)
Check In Check Out
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities