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Imperial Hotel Kisumu

Off Jomo Kenyatta Highway, Achieng' Oneko Rd., Kisumu 40100, Kenya
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Certificate of Excellence 2014
Imperial Hotel Kisumu
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Imperial Hotel Kisumu
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121 reviews from our community

Traveler rating
    38
    58
    19
    4
    2
See reviews for
9
12
9
77
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
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Nairobi, Kenya
1 review
4 of 5 stars Reviewed 4 days ago NEW

Visited Kisumu for work in August 2014. The hotel rooms were clean, well furnished and comfortable, the staff welcoming and attentive.I liked the food at the hotel poolside restaurant, quite affordable, fresh and well done. Only downside was the hotel gym, it was quite outdated , not very well equipped(for this level of hotel) and had poor ventilation, it got... More

Was this review helpful? Yes
Francois v, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Valued Guest Thank you for your valued feedback, we can happily say that we have added new equipment in our gym as well as water dispenser, antibacterial sprays as well as fixed the air-conditioner. Looking forward to host you again and experience our gym after the additions to it. Kind Regards Francois van Wyk General Manager More

Nairobi
1 review
4 of 5 stars Reviewed 1 week ago

It was great, the gym is ok but some equipments not working. the room services and the food plus the waiters are great, i must say i enjoyed my stay around and wouldnt mind another visit and stay at the hotel

Review collected in partnership with this hotel

Was this review helpful? Yes
Francois v, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Valued Guest Thank you for your valued feedback. We are aware of the specific machine not in working condition, this machine has been removed and will be replaced. Hope to be of service you again on your next trip to Kisumu. Kind Regards Francois van Wyk General Manager More

A TripAdvisor Member
4 of 5 stars Reviewed 2 weeks ago

Great hotel, good food, EXCELLENT service, air conditioning problems only hitch. Everything else could not have been better. Will stay there again. Daniel in the bar was top notch and Peter in the restaurant met our every need without even asking. GREAT!

Review collected in partnership with this hotel

Was this review helpful? Yes
Francois v, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Valued Guest Thank you for your review of Imperial Hotel, we are glad to hear that your first visit to Africa was a great experience, and we wish you plenty more visits to Kenya. I will pass your compliments to Daniel and Peter. Kind Regards Francois van Wyk General Manager More

Nairobi, Kenya
1 review
4 of 5 stars Reviewed 2 weeks ago

My stay at Imperial Hotel was Excellent. Staff are friendly. Rooms are very neat and clean. Location is excellent.Restaurent is superb especillay the Thilapia Fish. One Must try. Only Issue I faced was that rooms were not ready when we reached other wise superb stay and excellent service.

Review collected in partnership with this hotel

Was this review helpful? Yes
Francois v, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Valued Guest Thank you for your valued feedback. We are glad to hear that you have enjoyed your stay with us. Please note that our check-In time is from 15:00, normally if possible and the room is vacant and ready we do check guest in earlier. In future please arrange early Check -In with our reservation office for us... More

NAIROBI
1 review
5 of 5 stars Reviewed 2 weeks ago

My experience at Imperial Hotel was beyond what i expected. The staff are well trained, courteous, friendly they just out of this world i was really impressed. At one point i thought the Hotel had its own training college but i was told the culture here(Imperial Hotel is Customer First) and indeed we were first. Everything was perfect and i... More

Review collected in partnership with this hotel

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Francois v, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Mr Selebwa Thank you for your wonderful feedback. We are extremely happy to hear that you have enjoyed your stay with us. I will forward your review to my entire team as each one of them plays a huge part in the success of Imperial Hotel. We are looking forward to host you again on your next trip to... More

Manchester, United Kingdom
2 reviews
5 of 5 stars Reviewed 3 weeks ago

Just back from visit to rural area near Kadongo. Reaching Kisumu, The Imperial was the perfect place to relax over proper tea, good coffee and superb vegetable samosas, eaten on the cool terrace. The staff are very welcome and the service is excellent.

Was this review helpful? Yes
Francois v, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Mrs Linda Thank you for you review. We are very pleased to her you have enjoyed your time at Imperil Hotel and Victoria Terrace. Looking forward to host you again. Kind Regards Francois van Wyk General Manager More

Olympia
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed October 21, 2014

We had a group of twelve who stayed at the hotel. The service was excellent and the food was outstanding. The head chef and manager were very accommodating to our needs. We especially enjoyed the pizzas! We were able to maintain communications using the computers with Internet service in the business center. We stayed at a four-star hotel in Nairobi... More

Was this review helpful? Yes
Francois v, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Mr Stan Thank you very much for the great review, we are pleased to hear yourself and the group had a fantastic stay with us. Thank you for choosing Imperial Hotel as your preferred choice in Kisumu. Looking forward to host you again. Kind Regards Francois van Wyk General Manager More

Nairobi, Kenya
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 21, 2014

The hotel is strategically located within the town centre. Rooms are spacious and tidy. Members of staff are friendly and so the entire service is friendly.There is entertainment in the rooms through TV sets and the bathroom has heating water system.There is provision for privacy and facilities for outside physical activities such as the swimming pool and gymnastic room.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Francois v, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Valued Guest Thank you for taking the time to review Imperial Hotel. We appreciate your feedback and we are looking forward to host you again soon on your next trip to Kisumu. Kind Regards Francois van Wyk General Manager More

Nairobi, Kenya
Contributor
11 reviews 11 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed October 18, 2014

Very convenient business hotel in Kisumu right in the middle of Kisumu town. Easy to work to the supermarkets as well as several restaurants. The staff are friendly. Only downside is that the dinners are not very good and if you have some time try Handi restaurant. Book rooms above the standard rooms. They have good views. The standard rooms... More

Was this review helpful? Yes
Francois v, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Mr Chris Thank you for your valued review. Firstly, I would like to apologize if our food did not meet your expectation, however we take proud in our food preparation and always ensure to provide the freshest and tastiest food in town. I can happily say that Imperial Hotel is embarking on a complete refurbishment project in the next... More

London, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 15, 2014

On a recent trip to Kisumu I stayed at both The Vic and the Imperial and would recommend the later. Whilst The Vic is very comfortable and highly purpose build, it lacks character which is The Imperial's forte, along with excellent service, good food and a wonderful pool. Much better than the Vic's. Watch out for special weekend rates which... More

Was this review helpful? Yes
Francois v, General Manager at Imperial Hotel Kisumu, responded to this review

Dear Mr Albert Thank you for taking the time to review us on TripAdvisor. We appreciate your kind words and we are also happy to hear that you have enjoyed your stay with us. Looking forward to host you again at Imperial Hotel. Kind Regards Francois van Wyk General Manager More

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Additional Information about Imperial Hotel Kisumu

Address: Off Jomo Kenyatta Highway, Achieng' Oneko Rd., Kisumu 40100, Kenya
Location: Kenya > Nyanza Province > Kisumu
Price Range (Based on Average Rates): $
Number of rooms: 70
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