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Jomo Kenyatta Highway | Milimani, Kisumu 40100 GPO, Kenya
Hotel amenities
Kisumu Hotel
Ranked #20 of 34 Kisumu B&B and Inns
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14 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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Nairobi, Kenya
Senior Contributor
28 reviews 28 reviews
17 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed December 22, 2014

My wife and I stayed at this hotel on 13 December 2014. Having stayed here several times before, we enjoy the functionality and accessibility of this hotel to every corner of Kisumu and the airport at a very decent cost of USD 70 for a standard double room with ample secure parking. Also sandwiched between 2 trendy malls. Good and... More 

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Manager K, General Manager at Kisumu Hotel, responded to this review

Dear Daniel, We are extremely glad that you chose to stay with us while in Kisumu. Your feedback has been very helpful; good to know that you did enjoy your stay. We are looking to refurbish, this year, to give our guests a more current feel while retaining our very rich history dating to the 1950s. Perhaps when you visit... More 

Amsterdam, The Netherlands
17 reviews 17 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 27, 2014

I stayed in the Kisumu Hotel (Maseno University) for two nights during a workshop with Kenyan partners held in the same hotel. I found the staff to be very friendly and the hotel to be quite good. The rooms were small but clean, with good mosquito netting above the bed. The mattress was quite hard, but I like that. The... More 

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Manager K, General Manager at Kisumu Hotel, responded to this review

Dear Boris, Thanks very much for taking time to review. Your choosing to stay with us was an honor. We are therefore very pleased to know that you enjoyed your stay. Much as friendly staff, clean rooms, working ACs, and sparkling swimming pool, among others, are indeed expected, it immensely pleases us to know that we actually met your expectations.... More 

New York City, New York
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 19, 2014

The phrase you don't want to learn is "hakuna maji" when you check in to a hotel. Meaning "no water". There are always water issues. I had a room with water but it smelled like a sewer! The beds are comfy and mostly clean but the rooms are bare bones. The a/c works sometimes. Many rooms are dark with windows... More 

Was this review helpful? Yes 1
Sherfield On Loddon, United Kingdom
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed August 20, 2014

A/c wasn't working and my colleague was given a half warmed through tin of soup in the coffee shop. Not somewhere I plan to return to, although they did find a good car hire company to get me to Nakuru this afternoon

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Southampton, United Kingdom
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed June 17, 2014

We arrived in Kisumu on 3rd June ...and stayed one day only. The rooms are tidy, but of lower quality finishing - old carpet, poor locks, hard mattress, toilet taking 20 mins to refill, loose taps, light not working, loose and poor window lock. There were no general information leaflets or fire notice (the fire point was near the room.... More 

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Kisumu H, Manager at Kisumu Hotel, responded to this review

Thanks very much for the review. We appreciate the positive comments about tidiness of our rooms as well as good quality of food. We look to further better on these areas. On the other hand, we apologize profusely that there were hiccups during your stay. We fixed the loose taps, window locks and missing info leaflets in your room same... More 

Nairobi, Kenya
Top Contributor
171 reviews 171 reviews
32 hotel reviews
69 helpful votes 69 helpful votes
2 of 5 stars Reviewed October 5, 2013

This was one of the lousier places that I have been to. It does not offer much of the surroundings (it is close to the central place of the town where you can do the shopping and take a walk) and it is not far from the airport. The staff was hopeless (other than the guy who helped us with... More 

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Phelix O, Manager at Kisumu Hotel, responded to this review

Dear Valued Guest, Thank you very much for finding time to review us. Our sincere apologies for the not-so-good experience during your last visit. We positively noted the areas of concern and have addressed them. Kindly call on us again the next time you are visiting to appreciate how your feedback has helped us improve. Please recommend to your friends... More 

Nairobi, Kenya
Senior Contributor
27 reviews 27 reviews
23 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed February 16, 2013 via mobile

The only thing working for this hotel is the convinient location. It has all the facilities available but the management is not working hard. Service is poor with very unprofessional staff. Rooms are ok but need a bit of sprucing up. Water from the tap is brown. Food is ok but not exciting. This hotel is very overpriced for what... More 

Was this review helpful? Yes 1
Nairobi, Nairobi, Kenya
Senior Contributor
40 reviews 40 reviews
27 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed December 18, 2012 via mobile

I was taken to the hotel by Kenya airways (another useless airline) for an overnight stay following a cancelled evening flight from Kisumu. I had my doubts about its quality because I had never heard of it. I was surprised that it is actually called a hotel - poor quality food, served by useless waiters; water trickles in the room... More 

Was this review helpful? Yes 1
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed July 9, 2012

Easy to access from Kisumu Airport and secure location at the CBD of Kisumu town in Western Kenya. Can do better in food (freshness is the key). I was here for business visit and decided try a new place owned by Maseno University. Lighting is good, tap water light brown, furniture including bed (for the room I booked) squeaky and... More 

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Weymouth, United Kingdom
18 reviews 18 reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed May 27, 2012

Met with a group of people who were staying here for an evening meal and packed lunch for the following day. The evening meal was just passable but the packed lunch inedible

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Additional Information about Kisumu Hotel

Address: Jomo Kenyatta Highway | Milimani, Kisumu 40100 GPO, Kenya
Location: Kenya > Nyanza Province > Kisumu
Price Range (Based on Average Rates): $
Number of rooms: 80

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