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Holiday Inn Express Jonesboro

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2407 Phillips Dr., Jonesboro, AR 72401
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Holiday Inn Express Jonesboro
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Holiday Inn Express Jonesboro
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94 Reviews from our TripAdvisor Community

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Traveler rating
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    28
    21
    10
    9
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Any
English first
  • All months
    (94)
  • Mar-May only
    (25)
  • Jun-Aug only
    (38)
  • Sep-Nov only
    (15)
  • Dec-Feb only
    (16)
All months
Level Contributor
217 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
3 of 5 stars Reviewed 1 week ago

Overall, the hotels lives up to what one expects from a HI Express. However, the hotel was extremely humid. Granted, it was humid outside, but the AC in my room never could get the humidity to a normal level, even though it ran constantly. I would stay here again.

Was this review helpful? Yes
Lisa W, Manager at Holiday Inn Express Jonesboro, responded to this review

Dear Robert M, Thank you for taking the time to review our hotel, your feedback is much appreciated. I apologize that your guest room was humid and that your a/c unit did not function correctly. Since your departure, we have fixed the exhaust fans in all of our guest rooms and switched out all old a/c units with newer ones... More 

Little Rock, Arkansas
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Staff was friendly on arrival. Room was adequate but a little overpriced. Two mornings at 4am an alarm sounded outside my room. Went to front desk but no one there. Called room service but staff had excuses. Finally was corrected on third night.

Was this review helpful? Yes
Lisa W, Manager at Holiday Inn Express Jonesboro, responded to this review

Dear Warren W, I apologize that the sound of the alarms going off was bothersome and effected your stay negatively. I can certainly understand your frustration, but I can assure you that the problem has been resolved and we do not see it happening again. I urge you to give my hotel another chance at providing you with better experience... More 

Nashville, Tennessee
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I have stayed here more than three times and the experience was always better. The staff at this holiday inn express have constantly and consistently, provided excellent customer service. Great job guys, keep it up!

Was this review helpful? Yes 1
Lisa W, Manager at Holiday Inn Express Jonesboro, responded to this review

Dear Hassaan H., Thank you for taking the time to write a great review! It is always good to hear that my staff is consistently providing you with excellent service and that you have enjoyed your past experiences at our hotel. We definitely look forward to seeing you again soon! Sincerely, Edie Maver Assistant General Manager Holiday Inn Express Jonesboro More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago via mobile

Thank you. I think you should be aware that your team and you need to be "on the same page" when it comes to customer service. There were issues from the beginning. There was quite a few miscommunications concerning the cancellation policy. When we called to reserve our room under the block of rooms that had been reserved for our... More 

Was this review helpful? Yes 1
Lisa W, Manager at Holiday Inn Express Jonesboro, responded to this review

Mike H, Your team booked a block and had a signed contract stating the following cancellation policy: All cancellations must be made at least 48 hours prior to the expected day of arrival in order to cancel without penalty. This cancellation policy supersedes any and all other cancellation policies seen, discussed, or printed from any other source. It is the... More 

Travelers are raving about these Jonesboro hotels

Fayetteville, Arkansas
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed June 17, 2015

One night here for business. The hotel is not the cleanest. The bathroom in the room had old floss and tissue on the floor and the bed had hairs on the sheets. Not worth the 139 a night that is advertised. Spent 87 via Hotwire which is about right for a roadside hotel.

Was this review helpful? Yes
Lisa W, Manager at Holiday Inn Express Jonesboro, responded to this review

Dear Jkno, I apologize that you did not enjoy your most recent stay at our hotel. We take cleanliness very seriously and I apologize that your room was below standards upon your arrival. Since I received your review, I have spoken with the executive housekeeper and sent the housekeeper who cleaned your room to more training. I understand that a... More 

Tuscaloosa, Alabama
Level Contributor
86 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed June 11, 2015

Friendly staff and a clean room take top billing here. The staff was extra helpful and tried their best to make my stay great. I was here for business and they accommodated my needs to have contracts delivered to me made suggestions for dinner and local attractions, The rooms were very clean and the bed was comfortable. They have a... More 

Was this review helpful? Yes
Lisa W, Manager at Holiday Inn Express Jonesboro, responded to this review

Bryan B Thank you for taking the time to write a great five star review! I am glad to learn that you enjoyed your experience here and that my staff was accommodating. I have passed on your kind words to the rest of my team and we all hope to see you again soon! Sincerely, Edie Maver Assistant General Manager... More 

Murfreesboro, Tennessee
Level Contributor
45 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed June 9, 2015

My family stayed recently at the H.I. Express in Jonesboro. The facility was in good condition, the staff was very friendly and helpful. We had two adjoining rooms on the highway side of the hotel - big mistake, constant road noise. If you stay there, insist on a room on the EAST side away from the elevator. Rooms were clean... More 

Was this review helpful? Yes
Lisa W, Manager at Holiday Inn Express Jonesboro, responded to this review

JazzerMP, Thank you for choosing the Holiday Inn Express on your recent visit to Jonesboro and for taking the time for a mostly positive review. I apologize that the highway noise was bothersome and that the mattresses and pillows were not to your liking. I am pleased to hear you found our staff to be friendly and helpful, as we... More 

Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed May 16, 2015

Hotel is outdated to start. The room was small,our air conditioning unit in our room was extremely loud but cold. The bathroom needed a makeover as the tiles look moldy in the shower. The sound from the traffic is very noticeable and to top it off the room was not clean. Front desk manager was extremely nice but I would... More 

Was this review helpful? Yes
Lisa W, Manager at Holiday Inn Express Jonesboro, responded to this review

Dear Keenan20, I apologize that your recent stay at our hotel was disappointing, however, I was hoping that after our conversation and the agreed upon compensation, you would change your opinion on our hotel. I understand that the room you were provided was not up to your or our standards and again, I apologize. I have spoken with housekeeping and... More 

Hot Springs
Level Contributor
85 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed May 1, 2015

I found this hotel to be typical of what I have come to expect from the IHG brands. I admit I was somewhat concerned upon check-in when I saw the dirt, etc that was tracked into the lobby. The mats inside the door and front of the elevator definitely needed a vacuum. My concern continued in the elevator with the... More 

Was this review helpful? Yes 2
United states
Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed March 25, 2015

We always stay here when we stay in jonesborro for buisiness. The rooms are clean and the Internet is fast enough. The prices are not too high. The complimentary breakfast is is edible. The staff has always been pleasant and helpful. And, it's close enough to some of the better restaurants downtown that it's not a huge inconvenience to run... More 

Was this review helpful? Yes
Lisa W, Manager at Holiday Inn Express Jonesboro, responded to this review

Dear Notsopicky_42, Thank you for your continued loyalty with our hotel and for taking the time to write a review! We strive to provide excellent service that brings our guest back, and I am happy to know we accomplished this for you. Looking forward to your next visit! Sincerely, Edie Maver Assistant General Manager Holiday Inn Express Jonesboro More 

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