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Holiday Inn Express Jonesboro

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2407 Phillips Dr., Jonesboro, AR 72401
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Holiday Inn Express Jonesboro
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Holiday Inn Express Jonesboro
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87 reviews from our community

Traveler rating
    25
    26
    19
    9
    8
See reviews for
18
16
7
33
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Any
English first
  • All months
    (87)
  • Mar-May only
    (25)
  • Jun-Aug only
    (31)
  • Sep-Nov only
    (15)
  • Dec-Feb only
    (16)
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Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

Hotel is outdated to start. The room was small,our air conditioning unit in our room was extremely loud but cold. The bathroom needed a makeover as the tiles look moldy in the shower. The sound from the traffic is very noticeable and to top it off the room was not clean. Front desk manager was extremely nice but I would... More 

Was this review helpful? Yes
Lisa W, Manager at Holiday Inn Express Jonesboro, responded to this review

Dear Keenan20, I apologize that your recent stay at our hotel was disappointing, however, I was hoping that after our conversation and the agreed upon compensation, you would change your opinion on our hotel. I understand that the room you were provided was not up to your or our standards and again, I apologize. I have spoken with housekeeping and... More 

Hot Springs
Top Contributor
85 reviews 85 reviews
26 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I found this hotel to be typical of what I have come to expect from the IHG brands. I admit I was somewhat concerned upon check-in when I saw the dirt, etc that was tracked into the lobby. The mats inside the door and front of the elevator definitely needed a vacuum. My concern continued in the elevator with the... More 

Was this review helpful? Yes 1
United states
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed March 25, 2015

We always stay here when we stay in jonesborro for buisiness. The rooms are clean and the Internet is fast enough. The prices are not too high. The complimentary breakfast is is edible. The staff has always been pleasant and helpful. And, it's close enough to some of the better restaurants downtown that it's not a huge inconvenience to run... More 

Was this review helpful? Yes
Lisa W, Manager at Holiday Inn Express Jonesboro, responded to this review

Dear Notsopicky_42, Thank you for your continued loyalty with our hotel and for taking the time to write a review! We strive to provide excellent service that brings our guest back, and I am happy to know we accomplished this for you. Looking forward to your next visit! Sincerely, Edie Maver Assistant General Manager Holiday Inn Express Jonesboro More 

Arkansas
Top Contributor
140 reviews 140 reviews
29 hotel reviews
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed March 23, 2015

We got in late, the night desk clerk was so friendly, greeted us and acknowledged our membership in IHG. She had our room cards ready, and explained everything about where things were and when the breakfast was served, which, I must say was great, the girl that was keeping the breakfast bar stocked did a great job, even cleaned our... More 

Was this review helpful? Yes
Lisa W, Manager at Holiday Inn Express Jonesboro, responded to this review

CFD2936, Thank you for taking the time to write this wonderful review! We strive to make every guest feel welcomed and knowledgeable about our hotel. I am glad you found the room to be comfortable and the service to be great. I will pass your praise to the appropriate departments. Thank you again for the good review and we are... More 

Louisville, Kentucky
Senior Contributor
21 reviews 21 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 4, 2015

Our first night we spent in an odd numbered room (415) and the sounds from the expressway on that side were really bad. Trucks zoomed by until very late and then started again very early. However, the staff were very nice and helpful. They were able to switch our room to 414, and everything was quiet as could be. The... More 

Was this review helpful? Yes
Lisa W, General Manager at Holiday Inn Express Jonesboro, responded to this review

Thank you for taking the time to give us your helpful and honest feedback. I am so happy to see that our always friendly staff was able to find a room that was comfortable and inviting. I hope you will choose to stay with us again in the future! More 

Claremont, New Hampshire
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 20, 2015

No issues just a good experience. Was nice to have Cracker Barrel next door for supper. Would be nice if night staff had key to breakfast stuff. I needed a milk to take my pills and they said they didn't have the key. Bed was comfortable and pillows were great

Was this review helpful? Yes
Lisa W, General Manager at Holiday Inn Express Jonesboro, responded to this review

I am so glad that you were able to take advantage of our conveniently located hotel! Also, I would like to sincerely thank you for giving us your honest feedback. Please accept my apologies for any inconvenience you experienced while staying with us. Our staff training is ongoing and we will take every step to ensure that your next stay... More 

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 17, 2015

This hotel needs a real cleaning! It wasn't filthy but is one or two steps away from it. The bed was about the only thing that was clean. The breakfast was very good, the check-in staff,the check-out staff and the staff for the breakfast area were all nice and very accommodating.

Was this review helpful? Yes 1
Lisa W, General Manager at Holiday Inn Express Jonesboro, responded to this review

Please accept my sincere apologies for any inconvenience you experienced while at our hotel. I would like to thank you for your honest and helpful comments. Our housekeeping team diligently works to maintain the highest standard of cleanliness in every part of our hotel and I am truly sorry that we missed the opportunity to give you the absolute best... More 

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 11, 2015 via mobile

Short and simple....the weekend manager got his personality from a plane wreck!!! No smile, no greetings, no thanks for you business, he's just a tool!!!! The overnight attendant was absolutely wonderful. She helped get my faxes through, and was just a burst of sunshine when I went down for breakfast!

Was this review helpful? Yes 1
Lisa W, General Manager at Holiday Inn Express Jonesboro, responded to this review

Dear Justin D, I appreciate that you took the time to give us your honest feedback, as our guests' satisfaction is what matters most. I apologize If you felt that any member of our staff was anything but warm and friendly. I am happy to see however that our overnight attendant was so helpful and welcoming as we hold each... More 

arkansas
Contributor
15 reviews 15 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 7, 2015

We stayed there the last two weekends. The service was outstanding. Megan and Jasmine were the two that we dealt with and you could not ask for nice people. When they saw us away from the desk they would make sure everything was good. The breakfast was really good. They had a great variety of food, both hot and cold.... More 

Was this review helpful? Yes
Lisa W, Director of Sales at Holiday Inn Express Jonesboro, responded to this review

Dear bigasufan, Thank you for taking the time to give us your review. Your feedback and satisfaction are of the utmost importance to our entire staff. I am so happy to see that you had a wonderful stay at our hotel and I hope you will stay with us again soon. Many thanks. Mika Weaver Sales Manager Holiday Inn Express... More 

Higden, Arkansas
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed December 23, 2014

We stayed here two night right before Christmas . The staff was very friendly upon check in . The breakfast was great and had plenty of food that was fresh . The room was quite and clean . We had a great stay and I would recommend it anytime . We stayed on points so I'm not sure about the... More 

Was this review helpful? Yes
Lisa W, Director of Sales at Holiday Inn Express Jonesboro, responded to this review

Dear WW2781, I greatly appreciate that you took the time to review our hotel! I am so happy to see that you enjoyed your time with us and hope you will choose to stay with us again in the future. Many thanks, Mika Weaver Director of Sales Holiday Inn Express Jonesboro More 

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