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All 17 Jonesboro hotels

Holiday Inn Express Jonesboro

2.5 of 5 Motel   |   2407 Phillips Dr., Jonesboro, AR 72401
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59%
Ranked #6 of 17 hotels in Jonesboro
A recent review
4 of 5 stars Reviewed July 19, 2014
brute Dallas
  • Reviews (71)
  • Photos (31)
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71 people have reviewed this hotel

Traveler rating
    21
    21
    14
    7
    8
See reviews for
15
13
7
26
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Any
English first
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago via mobile

We have stayed in several Holiday Inn and Holiday Inn Express', this stay was awful. The room was damp, there was no vent in the bathroom, one of our towels was dirty, and the tub was filthy. Unfortunately, we paid $170 for this room. At best, our room was worth $80. Overall, it did not live up to our other... More

Was this review helpful? Yes 1
Lisa W, General Manager at Holiday Inn Express Jonesboro, responded to this review

Dear Meleiab, We are so thankful for your feedback. Our maintenance team has been working hard to ensure that no room has a damp feel to it or has a dirty tub. Our staff does the best job that they can to solve issues as they come up in an efficient manor. We encourage you to report these issues to... More

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 22, 2014 via mobile

Just got back from a 4 night stay here and in the first night, I was covered in mosquito bites while I'm IN THE ROOM!! we were constantly swatting at them! Also the air flow on something is off because things inside the room always seemed damp!! To top it off, I'm the person that led everyone to this particular... More

Was this review helpful? Yes 1
Lisa W, Front Office Manager at Holiday Inn Express Jonesboro, responded to this review

Dear Christybsblmom, Thank you for your honest feedback. I apologize that your room was damp and musty. This summer has been very humid and with our exhaust fans out due to straight line winds, the a/c unit does have a hard time keeping the moisture level down. We are working our hardest to get the exhaust fans fixed and are... More

Biloxi, Mississippi
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 22, 2014

I went to a baseball tournament for my son. Jonesboro was hosting 16 teams from 5 states. Upon checking in and opening the door of our first room, (410) the smell took my breath away. It smelled like feet. There was NO amount of Febreeze that would've covered that up. They did give me another room with NO trouble. This... More

Was this review helpful? Yes 2
Lisa W, Front Office Manager at Holiday Inn Express Jonesboro, responded to this review

Dear Ms. Patrese, I apologize for all the issues you encountered during your stay, especially since it ruined your experience while in town. Jonesboro is a humid town and this does sometimes cause our rooms to become musty, even after it has been cleaned by housekeeping, but I am happy we were able to move you to a better room.... More

Jackson, Mississippi
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed July 20, 2014

I traveled to Jonesboro, AR for a baseball tournament for little league 9 and under. As soon as we checked in and got to our rooms, we were struck by a terrible, wet mildew smell. The whole room felt moist. We pulled back the sheets and they had holes in them, not to mention the sheets felt damp for the... More

Was this review helpful? Yes 4
Lisa W, General Manager at Holiday Inn Express Jonesboro, responded to this review

Dear Allstar2014, I do appreciate your feedback, but I am upset to hear about how your experience was less than acceptable. I, along with housekeeping, have thoroughly inspect each room for wet mildew smells since your stay and have taken action to treat that problem. I do wish that we had known about this issue during your stay so that... More

Dallas
Senior Contributor
29 reviews 29 reviews
16 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed July 19, 2014

I traveled to Jonesboro, AR for business and needed a government rate to stay within allowed business budget. Holiday Inn Express Jonesboro met budget needs, room was clean and comfortable, staff were friendly and helpful. Overall this Holiday Inn Express is nothing fancy but soothing. The shower faucet never completed stopped running and made an awful noise when turned partially... More

Was this review helpful? Yes
Lisa W, Front Office Manager at Holiday Inn Express Jonesboro, responded to this review

Brute, Thank you for the great review! I am happy to learn that you had a good experience at our hotel and plan on returning! We appreciate all our guests, especially one who plan on returning. I’m glad you enjoyed the NEA Baptist Wellness Center. We are very fortunate to have an arrangement with them to provide our guests with... More

Grapevine, Texas
Top Contributor
69 reviews 69 reviews
40 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed July 17, 2014

My friend and I stopped here while on a cross-country road trip. The employee at the front desk was very friendly and helpful, which started our stay well. The room was nice, and had a fridge (with a small freezer) and a microwave. I was surprised to see old-fashioned tile in the bathtub since everything else had been updated. I... More

Was this review helpful? Yes
Lisa W, Front Office Manager at Holiday Inn Express Jonesboro, responded to this review

Dear Christie, Thank you for your review! I am glad you found the hotel very accommodating and the staff friendly. I am especially happy to know that you will stay with us in the future! I look forward to seeing you again soon! Best Wishes, Edie Maver Front Desk Manager Holiday Inn Express Jonesboro More

Blytheville, Arkansas
Contributor
13 reviews 13 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed July 12, 2014 via mobile

This Holiday Inn Express isn't bad but is not a place I would recommend to others. Front desk staff was nice, but asked me the same question 3 times, just think he didn't listen to my response. They did meet my room requests but the room needed some extra attention. The bathroom floor rug was wet before we used it,... More

Was this review helpful? Yes
Lisa W, Front Office Manager at Holiday Inn Express Jonesboro, responded to this review

Thank you for the candid review. I apologize that you had issues with your guest room and have notified both maintenance and housekeeping. We strive to have the most accommodating staff we can provided and I apologize that this was not presented to you. They have all been trained to pay special attention to guests and always talk to them... More

Fayetteville, Arkansas
Contributor
18 reviews 18 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed July 12, 2014

This Holiday Inn Express has a nice lobby and breakfast area. The rooms are just a little tired. Our room smelled and had mold in the shower. We asked to have it checked out. They sent someone up who told us it didn't smell and there was no mold in the shower. Other than that, the staff was very polite.... More

Was this review helpful? Yes
Lisa W, Front Office Manager at Holiday Inn Express Jonesboro, responded to this review

Dear Flint34, Thank you for taking the time to write a review. I apologize that your stay was less than perfect. I have spoken with the executive housekeeper concerning the mold in the shower and she assured me that it was not mold, but built up dirt. I understand that dirt build up is still unacceptable, but maintenance has been... More

Jonesboro, Arkansas
Reviewer
3 reviews 3 reviews
26 helpful votes 26 helpful votes
1 of 5 stars Reviewed June 23, 2014

They charged us double our direct bill rate at this location, the government rate which we had negotiated with them, and would not adjust the bill afterwards telling us that the person who we had staying there had initiated the rate, hence it was a binding contract. Needless to say, our organization, which has previously stayed dozens of nights a... More

Was this review helpful? Yes 9
Lisa W, General Manager at Holiday Inn Express Jonesboro, responded to this review

I apologize for any confusion your team member experienced at check in. The government rate is not a negotiated rate, it is a state wide rate that is reserved for government employees on official government business. To help discern between government and non-government workers, we ask for a government ID at check in, which your guest did not provide. This... More

Little Rock, AR
2 reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed June 12, 2014

Charged my card for a night that was in conflict with an email received from them and wasn't mentioned at the time of reservation. When questioned about it, they claimed that the person who negiotiated the room rates was responsible for notifying me of their undisclosed policy and the stated policy on the confirmation would not be honored.

Was this review helpful? Yes 12
Lisa W, General Manager at Holiday Inn Express Jonesboro, responded to this review

LR01, All group blocks are arranged with a 48 hour cancellation policy in exchange for the lower rate received at the time block is contracted. Each coach or group contact is presented with a contract to sign stating that all cancellation policies are definite and that the cancellation policy in the contract supersedes any other policy seen online or in... More

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Additional Information about Holiday Inn Express Jonesboro

Address: 2407 Phillips Dr., Jonesboro, AR 72401
Phone Number:
Location: United States > Arkansas > Jonesboro
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Jonesboro 2.5*
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Also Known As:
Holiday Inn Express Jonesboro Hotel Jonesboro
Holiday Inn Jonesboro
Jonesboro Holiday Inn

31 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Welcome to the Holiday Inn EXPRESS in the heart of Jonesboro, Arkansas. We are conveniently located near Arkansas State University, Joe Mack Campbell Sports Arena, and the Jonesboro Bowling Center. For shopping or dining, we are located near Turtle Creek Mall and several national restaurants including the Cracker Barrel, Chili's, Old Charley's, Ruby Tuesday, El Chico, Colton's Steak House, Shorty Small's, Pizza Inn, Subway, and IHOP. The Industrial Park is only minutes away. Golf at Sage Meadows, a Signature Golf Course. By choosing to STAY SMART, you will have complimentary High Speed wireless internet, deluxe Continental Breakfast, including our signature Cinnamon Rolls and Smart Roast Coffee. We have an on-site fitness center, or we also offer a complimentary pass to the Trim Gym, 24 hour accessible Business Center, and guest laundry facilities. When visiting Jonesboro, business or leisure, STAY SMART with the Holiday Inn Express. ... more   less 
Number of rooms
103

Questions & Answers

Questions? Get answers from Holiday Inn Express Jonesboro staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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