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Holiday Inn Express Jonesboro

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2407 Phillips Dr., Jonesboro, AR 72401
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Holiday Inn Express Jonesboro
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108 Reviews from our TripAdvisor Community

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Southaven, Mississippi
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

We stayed here two separate weekends, both for volleyball tournaments. The hotel was nice and the staff was very friendly. The breakfast was good and the staff were efficiently restocking, as there were many teams trying to eat within the same timeframe.

Helpful?
Thank Suzanna M
Level Contributor
19 reviews
13 hotel reviews
1 of 5 stars Reviewed 3 weeks ago via mobile

I have tended to enjoy Holiday Inn Express. I've stayed at this one before and it was fine. But this time we had a horrible stay. The bathroom had a bad leak/flooding problem. There was a very heavy rain and maybe that contributed. But when we tried to bathe or shower that bathroom floor flooded way out into the room... More 

Helpful?
Thank Jamesmedlock
Lisa W, Director of Sales at Holiday Inn Express Jonesboro, responded to this review

Mr. Medlock, I sincerely apologize for the room situation you experienced during your last stay with us. That is not the level of service anyone should be forced to endure. We have worked with the staff members and let them know how to handle such extreme situations should they ever happen again, as well as repaired the issue that caused... More 

Travelers are raving about these Jonesboro hotels

Sugar Land, Texas
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed January 4, 2016

It wasn't easy finding a decent hotel in Jonesboro. In terms of the room itself, I think the cost a bit overpriced - it was adequate but somewhat aged. I did love the rainshower, though. On the other hand, the staff was excellent! Warm, friendly and genuine, they seemed to enjoy their work and immediately cleaned up where necessary during... More 

Helpful?
Thank Christine F
Lisa W, Manager at Holiday Inn Express Jonesboro, responded to this review

Christine F, Thank you for your review of Holiday Inn Express Jonesboro. Our staff loves hearing that they did a good job! We hope to see you the next time you come to Jonesboro! More 

Bossier City, Louisiana
Level Contributor
40 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed December 27, 2015 via mobile

Stayed at hotel during a business trip. Check in was smooth and efficient. Rooms were clean. Somewhat of a musty smell but nothing too overwhelming. Very close to many dining establishments. I would probably stay here again if I'm ever in Jonesboro.

Helpful?
Thank CoachSC
Lisa W, General Manager at Holiday Inn Express Jonesboro, responded to this review

CoachSC Thank you for your review of Holiday Inn Express Jonesboro! We are so glad you enjoyed your stay! We look forward to having you stay with us on your next visit to Jonesboro! More 

Memphis, Tennessee
Level Contributor
31 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed November 15, 2015

Front desk service was great. However, I believe they need to renovate. The rooms were showing age and it really isn't worth the price. The rooms were clean though. Out of all the hotels in Jonesboro, I would recommend this one.

Helpful?
Thank TNrebel92
Lisa W, General Manager at Holiday Inn Express Jonesboro, responded to this review

TNrebel92, Thank you for your review of Holiday Inn Express Jonesboro! We are glad you enjoyed your stay and look forward to having you on your next trip to Jonesboro! We just took delivery of new sofas for our suites and are in the process of making several more improvements, so we hope you'll be pleased on your return! More 

Seguin, Texas
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed October 30, 2015 via mobile

Stayed here on business. The staff was pleasant. However, I was extremely disappointed in the room. I expected much more from a Holiday Inn Express. First, it was very humid in the room. The bathroom had a musty order. Mold in the grout and shower curtain hadbad smell. I guess from not being laundered( it was a cloth one).The worst... More 

Helpful?
Thank lynell1970
Lisa W, General Manager at Holiday Inn Express Jonesboro, responded to this review

lynell1970, Thank you for your review of Holiday Inn Express Jonesboro. I hate to see that you had a less than satisfying experience! We have battled an usually wet and humid autumn so far this year, and it seems the ventilation system did not perform adequately during your stay. We have had the system repaired, as well as plumbers in... More 

Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed October 18, 2015 via mobile

I checked in and automatically checked out. First of all the girl at the front desk was rude, didn't even acknowledge my existence. Mr and my husband are IHG platinum elite members and I have never been treated like this at any HI. She printed some papers and threw them at me. I said, what do I sign???? She finally... More 

Helpful?
Thank Photokim
IHGCare, Guest Relations Manager at Holiday Inn Express Jonesboro, responded to this review

Dear Photokim, Thank you for leaving us a feedback. Providing excellent customer service and comfortable accommodations are some one of the things we pride ourselves in and we are sorry to read that in this case you feel we have fallen short of your expectations. We would love to regain your faith in our hotel and would welcome the opportunity... More 

Fredericksburg, Virginia
Level Contributor
124 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
2 of 5 stars Reviewed September 27, 2015

Family emergency caused me to leave Orlando and drive direct to Missouri. Made it to Jonesboro, last chance to sleep. Late and all the hotels were full, except HIE. $175.00 for a room with a bed, nothing special, just a room. Breakfast was alright, nothing great. The room was clean, the breakfast was included, it was a good stay, but... More 

Helpful?
Thank sltex38
Lisa W, General Manager at Holiday Inn Express Jonesboro, responded to this review

sltex38, Thank you for taking the time to write a review of Holiday Inn Express Jonesboro. All feedback is valuable to us, as it helps us continuously improve our hotel. As Jonesboro is the business hub of Northeast Arkansas, hotels fill quickly during the week; as such, room rates are highly respondent to demand. We are typically among the last... More 

Milwaukee, Wisconsin
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed September 8, 2015

We checked in a few minutes early with no issues. The housekeepers were working in the front entry area tidying up from a baseball team and they were very nice. Our room was very humid, but I followed the directions I was given and made sure the dry setting was on the air unit. It stayed a little damp but... More 

Helpful?
Thank Totally A
Lisa W, Director of Sales at Holiday Inn Express Jonesboro, responded to this review

Totally A, Thank you for your 5 star review! We love to hear when guests love Holiday Inn Express Jonesboro! I’m glad you enjoyed our cinnamon rolls; they are quite delicious. We thank you for your support, and look forward to having you stay with us on your next trip to Jonesboro! Brent Baxter Director of Sales Holiday Inn Express... More 

North Carolina
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed September 4, 2015

I stayed at this hotel on August 10 and while it was a hot day, it was not any more humid than any other day. I am from the southeastern US so I know humidity well and have been to several other locations that are much more humid, so I don't understand why this room I stayed in felt like... More 

Helpful?
Thank CCSF1027
Lisa W, Director of Sales at Holiday Inn Express Jonesboro, responded to this review

CCSF1027, Thank you for your candid review of Holiday Inn Express Jonesboro. We appreciate all feedback as it helps us in our efforts to continuously improve our hotel. I apologize that the room humidity was so high; we have a “dry” setting on our air conditioner units that pulls excess moisture out of the air, however we regret that your... More 

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