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Holiday Inn Express Jonesboro

2.5 of 5 2407 Phillips Dr., Jonesboro, AR 72401
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Holiday Inn Express Jonesboro
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Holiday Inn Express Jonesboro
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77 reviews from our community

Traveler rating
    21
    23
    17
    8
    8
See reviews for
16
14
7
29
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Overland Park, Kansas
Senior Contributor
35 reviews 35 reviews
21 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

To start with, this is not a brand new, ultra modern Holiday Inn Express. That fact is apparent from the lobby stair well and the doors and trim casing. That being said, we had very few complaints about our stay. The room was well kept, clean and the bed was comfortable. Breakfast was typical Holiday Inn Express fare. Sausage, eggs,... More 

Was this review helpful? Yes
Bowling Green, Kentucky
Top Contributor
423 reviews 423 reviews
26 hotel reviews
78 helpful votes 78 helpful votes
3 of 5 stars Reviewed November 16, 2014

Older inside had it's benefits; plentiful hot water, from a shower head that actually put out more than a "MIST." The older room & bath were OK, except that someone needs to introduce housekeeping to a product called "BLEACH" for the mildew, & "re caulk." The place was less expensive than other IHG hotels, but it was confusing that the... More 

Was this review helpful? Yes
Lisa W, Manager at Holiday Inn Express Jonesboro, responded to this review

I appreciate you taking the time to write a review, even though what you wrote was less than positive. I am glad the shower was too your liking, and apologize that the cleanliness was not. The housekeepers always use bleach when scrubbing the bathrooms and I apologize that your guest room made you believe otherwise. I also apologize that the... More 

Hot Springs, Arkansas
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 1, 2014 via mobile

The front desk attendant was friendly. The room was clean. The beds were fairly comfortable. The bathroom needs ventilation. After showering, everything in there was very damp. It was cold when we stayed and the heater worked good. Location was great!

Was this review helpful? Yes
Lisa W, General Manager at Holiday Inn Express Jonesboro, responded to this review

Hello JEMTeachertech, Thank you for taking the time to write a review. Our Front Desk is trained to always be friendly and courteous and I am so glad you were able to experience this. We also strive for clean, and well functioning rooms. We have taken note of your concerns with the bathroom ventilation and are currently working on updating... More 

Benton, Arkansas
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed October 8, 2014 via mobile

Rooms were clean and the girl at the front desk was VERY welcoming and friendly! Jonesboro was very busy the night I was there but I still feel as if I/(my employer) overpaid for the room (but I understand supply and demand) My only suggestion was the AC was kind of loud and rattled (Rm 411). Luckily it was nice... More 

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Fort Smith, Arkansas
Contributor
13 reviews 13 reviews
3 hotel reviews
38 helpful votes 38 helpful votes
2 of 5 stars Reviewed September 22, 2014

Stayed at the Holiday Inn Express-Jonesboro, 9/19-9/21 for an ASU football game. Upon arriving home south of Ft. Smith, AR (5 hours away), I realized I had forgotten my Bluetooth keyboard for my iPad and a plain paper notebook. When I called the hotel that evening, the receptionist said they wouldn't ship it (yes I offered to pay for shipping),... More 

Was this review helpful? Yes 2
Lisa W, Manager at Holiday Inn Express Jonesboro, responded to this review

Dear idarkoma, I am glad that I was able to contact you via email concerning your left behind items and that we were able to work out way to get them back to you. Please email me if you do have anymore questions or concerns. Best Wishes, Edie Maver Assistant General Manager Holiday Inn Express Jonesboro More 

Parkersburg, West Virginia
Contributor
19 reviews 19 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed September 10, 2014

This is an older holiday inn express and everything seemed "wet". Maybe putting dehumidifiers in the rooms would help. Rooms were average, bathroom smelled musty and the workout room needs some serious updates. There are too many other hotels to stay at in this location for an express to be this "average".

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Lisa W, Guest Relations Manager at Holiday Inn Express Jonesboro, responded to this review

Clint1997, I apologize that we did not meet your expectations on your most recent stay. Your suggestion to put dehumidifiers in the room is a great idea and we are currently switching out our a/c units with ones that have dehumidifiers built in. Unfortunately with the humidity and lack of dehumidifiers, it does cause some of our rooms to become... More 

1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed July 31, 2014 via mobile

We have stayed in several Holiday Inn and Holiday Inn Express', this stay was awful. The room was damp, there was no vent in the bathroom, one of our towels was dirty, and the tub was filthy. Unfortunately, we paid $170 for this room. At best, our room was worth $80. Overall, it did not live up to our other... More 

Was this review helpful? Yes 3
Lisa W, General Manager at Holiday Inn Express Jonesboro, responded to this review

Dear Meleiab, We are so thankful for your feedback. Our maintenance team has been working hard to ensure that no room has a damp feel to it or has a dirty tub. Our staff does the best job that they can to solve issues as they come up in an efficient manor. We encourage you to report these issues to... More 

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 22, 2014 via mobile

Just got back from a 4 night stay here and in the first night, I was covered in mosquito bites while I'm IN THE ROOM!! we were constantly swatting at them! Also the air flow on something is off because things inside the room always seemed damp!! To top it off, I'm the person that led everyone to this particular... More 

Was this review helpful? Yes 1
Lisa W, Front Office Manager at Holiday Inn Express Jonesboro, responded to this review

Dear Christybsblmom, Thank you for your honest feedback. I apologize that your room was damp and musty. This summer has been very humid and with our exhaust fans out due to straight line winds, the a/c unit does have a hard time keeping the moisture level down. We are working our hardest to get the exhaust fans fixed and are... More 

Biloxi, Mississippi
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 22, 2014

I went to a baseball tournament for my son. Jonesboro was hosting 16 teams from 5 states. Upon checking in and opening the door of our first room, (410) the smell took my breath away. It smelled like feet. There was NO amount of Febreeze that would've covered that up. They did give me another room with NO trouble. This... More 

Was this review helpful? Yes 2
Lisa W, Front Office Manager at Holiday Inn Express Jonesboro, responded to this review

Dear Ms. Patrese, I apologize for all the issues you encountered during your stay, especially since it ruined your experience while in town. Jonesboro is a humid town and this does sometimes cause our rooms to become musty, even after it has been cleaned by housekeeping, but I am happy we were able to move you to a better room.... More 

Jackson, Mississippi
1 review
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed July 20, 2014

I traveled to Jonesboro, AR for a baseball tournament for little league 9 and under. As soon as we checked in and got to our rooms, we were struck by a terrible, wet mildew smell. The whole room felt moist. We pulled back the sheets and they had holes in them, not to mention the sheets felt damp for the... More 

Was this review helpful? Yes 5
Lisa W, General Manager at Holiday Inn Express Jonesboro, responded to this review

Dear Allstar2014, I do appreciate your feedback, but I am upset to hear about how your experience was less than acceptable. I, along with housekeeping, have thoroughly inspect each room for wet mildew smells since your stay and have taken action to treat that problem. I do wish that we had known about this issue during your stay so that... More 

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Additional Information about Holiday Inn Express Jonesboro

Address: 2407 Phillips Dr., Jonesboro, AR 72401
Phone Number:
Location: United States > Arkansas > Jonesboro
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Jonesboro 2.5*
Number of rooms: 103
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Also Known As:
Holiday Inn Express Jonesboro Hotel Jonesboro
Holiday Inn Jonesboro
Jonesboro Holiday Inn

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