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All 17 Jonesboro hotels

Holiday Inn Express Jonesboro

2.5 of 5 Motel   |   2407 Phillips Dr., Jonesboro, AR 72401
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Holiday Inn Express Jonesboro
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Ranked #6 of 17 hotels in Jonesboro
A recent review
3 of 5 stars reviewed 4 weeks ago
engineer64 mississippi
  • Reviews (63)
  • Photos (26)
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63 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
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English first
Jonesboro, Arkansas
2 reviews
22 helpful votes 22 helpful votes
1 of 5 stars Reviewed 2 weeks ago

They charged us double our direct bill rate at this location, the government rate which we had negotiated with them, and would not adjust the bill afterwards telling us that the person who we had staying there had initiated the rate, hence it was a binding contract. Needless to say, our organization, which has previously stayed dozens of nights a... More

Was this review helpful? Yes 6
Lisa W, General Manager at Holiday Inn Express Jonesboro, responded to this review

I apologize for any confusion your team member experienced at check in. The government rate is not a negotiated rate, it is a state wide rate that is reserved for government employees on official government business. To help discern between government and non-government workers, we ask for a government ID at check in, which your guest did not provide. This... More

Little Rock, AR
2 reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Charged my card for a night that was in conflict with an email received from them and wasn't mentioned at the time of reservation. When questioned about it, they claimed that the person who negiotiated the room rates was responsible for notifying me of their undisclosed policy and the stated policy on the confirmation would not be honored.

Was this review helpful? Yes 9
Lisa W, General Manager at Holiday Inn Express Jonesboro, responded to this review

LR01, All group blocks are arranged with a 48 hour cancellation policy in exchange for the lower rate received at the time block is contracted. Each coach or group contact is presented with a contract to sign stating that all cancellation policies are definite and that the cancellation policy in the contract supersedes any other policy seen online or in... More

Top Contributor
94 reviews 94 reviews
90 hotel reviews
153 helpful votes 153 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The sleeping rooms are starting to show wear - dings on the furniture and stains in the bathroom tile. The ac was the old style floor unit that was really loud and during a very rainy week - could not keep up with the humidity. The moisture smell in the room was very strong.The parking lot sign indicating the hotel... More

Was this review helpful? Yes 1
Lisa W, General Manager at Holiday Inn Express Jonesboro, responded to this review

Dear engineer64: Thank you for taking the time to give us your thoughts about your recent stay at The Holiday Inn Express in Jonesboro. I am glad that you enjoyed the complimentary breakfast, as well as the free internet. My apologies that your room was not up to standard with what you expect from Holiday Inn Express. We are in... More

3 reviews 3 reviews
2 of 5 stars Reviewed 4 weeks ago

We stayed at this hotel for one Saturday night. The front desk young man was nice enough to change our room from a king to a double at no extra charge. The foyer of the hotel was updated with modern furniture and ceramic tile floors with a "wood look" to them. The blue patterned indoor outdoor carpet in the breakfast... More

Was this review helpful? Yes
Lisa W, General Manager at Holiday Inn Express Jonesboro, responded to this review

Dear JBSLA: Thank you for your candid review of The Holiday Inn Express. We work hard every day to ensure that all of our guests have a positive stay with us; I apologize that your experience was not up to par with what you expect at Holiday Inn Express. We have made recent updates to our foyer/common area, and I... More

Atlanta, Georgia
1 review
5 of 5 stars Reviewed June 4, 2014

I spent a night at the Holiday Inn Express in Jonesboro. Was pleasantly surprised at the sincere and helpful attention of the staff. Was particularly impressed with Darin who was manning the front desk. I am a light sleeper and had requested a change of the room that was initially assigned to me. Darin took the trouble to find me... More

Was this review helpful? Yes
Lisa W, General Manager at Holiday Inn Express Jonesboro, responded to this review

Dear ER84: Thank you for taking the time to review the Holiday Inn Express in Jonesboro. It is one of our goals to make every guest’s stay a wonderful experience. I apologize that the first room wasn’t to your liking and am pleased that our front desk associate was able to move you to a room that better fit your... More

Heber Springs, Arkansas
1 review
5 of 5 stars Reviewed May 29, 2014

My stay at this Hotel was very enjoyable! The Front Desk employee's were very friendly and helpful. I liked the fact that they called the room after we checked in to make sure everything was okay with the room and if we needed anything to make our stay better. They were very busy with it being graduation at ASU but... More

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Jonesboro, Arkansas
Top Contributor
111 reviews 111 reviews
10 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed May 28, 2014

We always count on HIE to be a great place to stay. it's always clean, well decorated and the staff is very pleasant. we highly recommend you search and stay (affordably) at Holiday Inn Express wherever the journey takes you!

Was this review helpful? Yes
Heber Springs, Arkansas
1 review
5 of 5 stars Reviewed May 23, 2014 via mobile

I recently stayed at this hotel while I was in town to attend the ASU graduation. When we arrived we were greeted with a smile and very friendly employees at the front desk. Check in was simple and quick. Our room was nice and clean and all around comfy. The continental breakfast was great as well. Many options to choose... More

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Tunica, Mississippi
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed April 1, 2014

To start things off, when we opened the door to our room, the smell of old mustiness invaded your nostrils. To top it off, our event was canceled due to weather, hotel refused to refund $$ for 2nd nite. To make it WORSE, I paid cash upon checking out and still got charged $188 plus change! DO NOT STAY HERE!!

Was this review helpful? Yes 3
Lisa W, General Manager at Holiday Inn Express Jonesboro, responded to this review

Dear Jacque B, I apologize your stay was not up to par with what you expect from HIE. We have been hearing great things about the new heat and air units that have dry settings which do wonders for the Arkansas humidity this time of year. I will personally check out this issue in the room you received. Also, I... More

Crawfordsville, Iowa
4 reviews 4 reviews
4 of 5 stars Reviewed March 22, 2014

I was very please with the stay in this hotel as I just left a very bad one and the staff were great and friendly. The beds were very comfy and so were the pillows. Didn't stay very long just needed a place to rest a few hours and then was off again, also liked the breakfast and the morning... More

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Additional Information about Holiday Inn Express Jonesboro

Address: 2407 Phillips Dr., Jonesboro, AR 72401
Phone Number:
Location: United States > Arkansas > Jonesboro
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Jonesboro 2.5*
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Also Known As:
Holiday Inn Express Jonesboro Hotel Jonesboro
Holiday Inn Jonesboro
Jonesboro Holiday Inn

26 photos of this hotel

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Hotel & grounds (6)
Room/suite (9)
Dining (5)
Other (5)


Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Welcome to the Holiday Inn EXPRESS in the heart of Jonesboro, Arkansas. We are conveniently located near Arkansas State University, Joe Mack Campbell Sports Arena, and the Jonesboro Bowling Center. For shopping or dining, we are located near Turtle Creek Mall and several national restaurants including the Cracker Barrel, Chili's, Old Charley's, Ruby Tuesday, El Chico, Colton's Steak House, Shorty Small's, Pizza Inn, Subway, and IHOP. The Industrial Park is only minutes away. Golf at Sage Meadows, a Signature Golf Course. By choosing to STAY SMART, you will have complimentary High Speed wireless internet, deluxe Continental Breakfast, including our signature Cinnamon Rolls and Smart Roast Coffee. We have an on-site fitness center, or we also offer a complimentary pass to the Trim Gym, 24 hour accessible Business Center, and guest laundry facilities. When visiting Jonesboro, business or leisure, STAY SMART with the Holiday Inn Express. ... more   less 
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