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Holiday Inn Express Jonesboro

2.5 of 5 2407 Phillips Dr., Jonesboro, AR 72401
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Holiday Inn Express Jonesboro
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Holiday Inn Express Jonesboro
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82 reviews from our community

Traveler rating
    23
    24
    19
    8
    8
See reviews for
17
15
7
30
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Claremont, New Hampshire
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 20, 2015

No issues just a good experience. Was nice to have Cracker Barrel next door for supper. Would be nice if night staff had key to breakfast stuff. I needed a milk to take my pills and they said they didn't have the key. Bed was comfortable and pillows were great

Was this review helpful? Yes
Lisa W, General Manager at Holiday Inn Express Jonesboro, responded to this review

I am so glad that you were able to take advantage of our conveniently located hotel! Also, I would like to sincerely thank you for giving us your honest feedback. Please accept my apologies for any inconvenience you experienced while staying with us. Our staff training is ongoing and we will take every step to ensure that your next stay... More 

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 17, 2015 via mobile

This hotel needs a real cleaning! It wasn't filthy but is one or two steps away from it. The bed was about the only thing that was clean. The breakfast was very good, the check-in staff,the check-out staff and the staff for the breakfast area were all nice and very accommodating.

Was this review helpful? Yes 1
Lisa W, General Manager at Holiday Inn Express Jonesboro, responded to this review

Please accept my sincere apologies for any inconvenience you experienced while at our hotel. I would like to thank you for your honest and helpful comments. Our housekeeping team diligently works to maintain the highest standard of cleanliness in every part of our hotel and I am truly sorry that we missed the opportunity to give you the absolute best... More 

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 11, 2015

Short and simple....the weekend manager got his personality from a plane wreck!!! No smile, no greetings, no thanks for you business, he's just a tool!!!! The overnight attendant was absolutely wonderful. She helped get my faxes through, and was just a burst of sunshine when I went down for breakfast!

Was this review helpful? Yes 1
Lisa W, General Manager at Holiday Inn Express Jonesboro, responded to this review

Dear Justin D, I appreciate that you took the time to give us your honest feedback, as our guests' satisfaction is what matters most. I apologize If you felt that any member of our staff was anything but warm and friendly. I am happy to see however that our overnight attendant was so helpful and welcoming as we hold each... More 

arkansas
Contributor
13 reviews 13 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 7, 2015

We stayed there the last two weekends. The service was outstanding. Megan and Jasmine were the two that we dealt with and you could not ask for nice people. When they saw us away from the desk they would make sure everything was good. The breakfast was really good. They had a great variety of food, both hot and cold.... More 

Was this review helpful? Yes
Lisa W, Director of Sales at Holiday Inn Express Jonesboro, responded to this review

Dear bigasufan, Thank you for taking the time to give us your review. Your feedback and satisfaction are of the utmost importance to our entire staff. I am so happy to see that you had a wonderful stay at our hotel and I hope you will stay with us again soon. Many thanks. Mika Weaver Sales Manager Holiday Inn Express... More 

Higden, Arkansas
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed December 23, 2014

We stayed here two night right before Christmas . The staff was very friendly upon check in . The breakfast was great and had plenty of food that was fresh . The room was quite and clean . We had a great stay and I would recommend it anytime . We stayed on points so I'm not sure about the... More 

Was this review helpful? Yes
Lisa W, Director of Sales at Holiday Inn Express Jonesboro, responded to this review

Dear WW2781, I greatly appreciate that you took the time to review our hotel! I am so happy to see that you enjoyed your time with us and hope you will choose to stay with us again in the future. Many thanks, Mika Weaver Director of Sales Holiday Inn Express Jonesboro More 

Overland Park, Kansas
Senior Contributor
45 reviews 45 reviews
27 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed December 10, 2014

To start with, this is not a brand new, ultra modern Holiday Inn Express. That fact is apparent from the lobby stair well and the doors and trim casing. That being said, we had very few complaints about our stay. The room was well kept, clean and the bed was comfortable. Breakfast was typical Holiday Inn Express fare. Sausage, eggs,... More 

Was this review helpful? Yes
Lisa W, Director of Sales at Holiday Inn Express Jonesboro, responded to this review

Dear mjrek11, Thank you for taking the time to review our hotel! Feedback is essential to ensure that all guests have the best experiences while staying with us. I am so happy to see that you recognized the efficiency and care of our hardworking staff and that you had the opportunity to enjoy our delicious and nutritious SmartStart breakfast. I... More 

Bowling Green, Kentucky
Top Contributor
443 reviews 443 reviews
26 hotel reviews
95 helpful votes 95 helpful votes
3 of 5 stars Reviewed November 16, 2014

Older inside had it's benefits; plentiful hot water, from a shower head that actually put out more than a "MIST." The older room & bath were OK, except that someone needs to introduce housekeeping to a product called "BLEACH" for the mildew, & "re caulk." The place was less expensive than other IHG hotels, but it was confusing that the... More 

Was this review helpful? Yes
Lisa W, Manager at Holiday Inn Express Jonesboro, responded to this review

I appreciate you taking the time to write a review, even though what you wrote was less than positive. I am glad the shower was too your liking, and apologize that the cleanliness was not. The housekeepers always use bleach when scrubbing the bathrooms and I apologize that your guest room made you believe otherwise. I also apologize that the... More 

Hot Springs, Arkansas
Contributor
12 reviews 12 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 1, 2014 via mobile

The front desk attendant was friendly. The room was clean. The beds were fairly comfortable. The bathroom needs ventilation. After showering, everything in there was very damp. It was cold when we stayed and the heater worked good. Location was great!

Was this review helpful? Yes
Lisa W, General Manager at Holiday Inn Express Jonesboro, responded to this review

Hello JEMTeachertech, Thank you for taking the time to write a review. Our Front Desk is trained to always be friendly and courteous and I am so glad you were able to experience this. We also strive for clean, and well functioning rooms. We have taken note of your concerns with the bathroom ventilation and are currently working on updating... More 

Benton, Arkansas
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed October 8, 2014 via mobile

Rooms were clean and the girl at the front desk was VERY welcoming and friendly! Jonesboro was very busy the night I was there but I still feel as if I/(my employer) overpaid for the room (but I understand supply and demand) My only suggestion was the AC was kind of loud and rattled (Rm 411). Luckily it was nice... More 

Was this review helpful? Yes
Fort Smith, Arkansas
Contributor
17 reviews 17 reviews
5 hotel reviews
41 helpful votes 41 helpful votes
2 of 5 stars Reviewed September 22, 2014

Stayed at the Holiday Inn Express-Jonesboro, 9/19-9/21 for an ASU football game. Upon arriving home south of Ft. Smith, AR (5 hours away), I realized I had forgotten my Bluetooth keyboard for my iPad and a plain paper notebook. When I called the hotel that evening, the receptionist said they wouldn't ship it (yes I offered to pay for shipping),... More 

Was this review helpful? Yes 2
Lisa W, Manager at Holiday Inn Express Jonesboro, responded to this review

Dear idarkoma, I am glad that I was able to contact you via email concerning your left behind items and that we were able to work out way to get them back to you. Please email me if you do have anymore questions or concerns. Best Wishes, Edie Maver Assistant General Manager Holiday Inn Express Jonesboro More 

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Additional Information about Holiday Inn Express Jonesboro

Address: 2407 Phillips Dr., Jonesboro, AR 72401
Phone Number:
Location: United States > Arkansas > Jonesboro
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Jonesboro 2.5*
Number of rooms: 103
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Also Known As:
Holiday Inn Express Jonesboro Hotel Jonesboro
Holiday Inn Jonesboro
Jonesboro Holiday Inn

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