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Puataukanave International Hotel

PO Box 24 | Fatafehi Road, Neiafu, Tonga
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Puataukanave International Hotel
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44 Reviews from our TripAdvisor Community

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Traveler rating
    7
    8
    15
    3
    11
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3
12
2
15
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Chicago
Level Contributor
60 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Good place in town but should but better. The grounds are very nice right on the water and a little wooded area with a cave in the back. The rooms are clean, have hot water but are out dated. The people are nice but will only do the minimal. The pool had no water. The TV and credit card machine... More 

Was this review helpful? Yes 1
Sydney, New South Wales, Australia
Level Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel rooms are huge and cleaned everyday. I really like the speed of check in and how laid back the hotel staff are. The hotel runs on 'Island time' but they really make a big effort to accommodate all requests. On the down side the pool was out of service, the wi-fi was 'finished' and you needed a good... More 

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Auckland, New Zealand
2 reviews
1 of 5 stars Reviewed 1 week ago

Breath taking scenery and thats about it. Reading past reviews this hotel hasn't changed at all. Our stay here was meant to be 2 nights but unfortunately the state and smell of the room was unbearable. Linens were disgusting, beds looked like they weren't changed from the last guests, broken furniture, rusty basin and left over soap in the shower,... More 

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Travelers are raving about these Neiafu hotels

Auckland Region, New Zealand
Level Contributor
93 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
1 of 5 stars Reviewed October 11, 2014

The Pua is in a great location. But all stars stop there. We were upgraded to a large room which had broken furniture, a tv that didn't work (supposedly cyclone Ian but I suspect unpaid bills), floor covered in hair, dirty toilet, and no hot water. We left after 1.5 days and received a refund after a 10% refund fee.... More 

Was this review helpful? Yes 2
Melbourne, Australia
Level Contributor
336 reviews
101 hotel reviews
common_n_hotel_reviews_1bd8 211 helpful votes
3 of 5 stars Reviewed September 6, 2014

During the last three decades we have travelled extensively in the South Pacific and stayed at a wide range of places. After our stay on the most beautiful island of Fava we flew up to the North of the Tongan Archipelago to Vavau, Neiafu. The hotel was OK, unfortunately not more, but the island itself is on the other hand... More 

Was this review helpful? Yes 2
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed August 3, 2014

No hot water at night, dingy linens, stinky bathrooms and sub-par service. On top of that a price that you would charge at a downtown Hilton. Stick with the nearby beach resorts and find somewhere better to stay.

Was this review helpful? Yes 4
Ovando, Montana
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed February 20, 2014

Picture postcard view of the harbor from the floor to ceiling windows. In fact I think I saw our view on a postcard. The room was clean and spacious and comfortable. Staff was very friendly and accommodating. We needed to change plans because of Cyclone Ian and they worked tirelessly to make sure everything was in order. It is a... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 5
PuataukanaveHotel, General Manager at Puataukanave International Hotel, responded to this review

Malo e lelei Carol K. First of all I would like to give you a big malo for positive feedback that you have given. Your feedback is very important to us to help improve the hotel service. We all know that we were very lucky in Vava'u that Hurricane Ian pass by our door step and left little damages. We... More 

Auckland Region, New Zealand
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed February 18, 2014

Recently travelled to Vava'u and wanted to stay somewhere close to the town centre and near the water. Happy with my stay! Awesome view overlooking the harbour, stunning at sunset. Clean room with freshly laundered sheets on the bed, bathroom also clean with necessities provided (hot water working fine). Pool also in tip top shape for swimming as it appears... More 

Was this review helpful? Yes 2
PuataukanaveHotel, General Manager at Puataukanave International Hotel, responded to this review

Malo e lelei MaryT, Thank you so much for taking the time to provide your positive feedback. We truly value our customer feed back. This will help us gage our current service and improve area that needs improvement in the hotel. Look forward seeing you again on your next visit to Neiafu, Ofa atu, Amy Paea More 

Los Angeles, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed February 13, 2014

Located right near the beautiful harbor. Beautiful panoramic scenery when your room is facing the clear blue ocean. Splendid service good food. When you decide to visit Neiafu, Tonga this beautiful hotel is a must for your vacation. Take a boat ride that they offer and explore the utopian like scenery of the harbor and coastal area.The owners are young... More 

Was this review helpful? Yes 1
PuataukanaveHotel, Owner at Puataukanave International Hotel, responded to this review

Thank you Josh for the quick response to our trip advisor page, your comments will help our future customer have a better understanding of Pua. See you soon. Malo, Amy More 

2 reviews
3 of 5 stars Reviewed January 29, 2014

The was a business trip where I learned about the Tonga time concept. It was supposed to be a 1 day trip from the main island qitg the morning flight in and the afternoon flight back. However, our flight was cancelled. So, that required rebooking and an overnight stay. We took a locals recommendation and walked into the Puataukanave Intl... More 

Was this review helpful? Yes
PuataukanaveHotel, Manager at Puataukanave International Hotel, responded to this review

Thank you for your review, note the hotel facility is 3-star. We will work to improve our services in the hotel in the future. With current market demand in Vava'u all the operators are battling to sustain business and future growth. The phone and internet system in the hotel is being down since Hurricane Ian cause by water damages to... More 

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Amenities