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Holiday Inn Express & Suites Heber Springs

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1350 South Ridge Parkway, Heber Springs, AR 72543
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1 room 1 guest
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Holiday Inn Express & Suites Heber Springs
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64 Reviews from our TripAdvisor Community

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Traveler rating
    49
    9
    2
    1
    3
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22
18
2
12
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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Eugene, Oregon
Level Contributor
28 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I couldn't be happier with this hotel. There were 4 of us--two adults and two teenagers. We had a 2 queen room with a pull-out sleeper sofa. This was perfect for us and the price was amazing. The room was quiet and immaculately clean. The staff was wonderful and very accommodating. Other than the cleaning person talking extremely loudly to... More 

Was this review helpful? Yes
Minocqua, Wisconsin
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

This is a fairly new hotel. It's very clean and staff is helpful and friendly. Breakfast was good and the attendant was always available and kept it well stocked. There's a small pool outside along with a picnic area that had gas grills available for use. I've never seen that at a hotel before and thought it was a nice... More 

Was this review helpful? Yes
Level Contributor
36 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 3 weeks ago

After booking, getting confirmation number and making my way to the inn, was sadly informed my confirmation would not be honored. Had to carry, bags back to car. Now waiting at 10pm. in town with no place to stay. Management didn't care to place us elsewhere even though money had traded hands. Don't trust this place to honor their word.

Was this review helpful? Yes
WhitneyG15, General Manager at Holiday Inn Express & Suites Heber Springs, responded to this review

Dear Tim M., I would like to first off say I am very sorry this happen to you! Thank you for bringing this to our attention, as it helped us to better our training at the desk. This was an internal training issue, that has since been resolved and again Thank for letting us know. I do hope you book... More 

2 reviews
4 of 5 stars Reviewed 4 weeks ago

Our room was a 2 queen suite. The room, and hotel as a whole were very clean. The location of the hotel was close to the lake my kids loved that. The staff was friendly and helpful. I would stay here again.

Was this review helpful? Yes
WhitneyG15, General Manager at Holiday Inn Express & Suites Heber Springs, responded to this review

Dear Christelle, Thank for very much for the review, we love to hear our guest had such a good stay, please come back and visit us again!! More 

Prattville, Alabama
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed June 30, 2015

We had to unexpectedly stay for the night in Heber Springs when weather took a turn for the worse during a recent lake outing. It was wonderful to find such a beautiful, clean, well appointed hotel that was also pet friendly. Helpful staff directed us to some delicious area dining and the free breakfast the next morning was great as... More 

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WhitneyG15, General Manager at Holiday Inn Express & Suites Heber Springs, responded to this review

Dear Inginear, Thank you for the great review on our hotel. We are happy to hear you had such a great stay with us and even more happy you got a chance to stay with us. We do hope to see you again in the near future and hopefully with some better weather!! More 

1 review
5 of 5 stars Reviewed June 24, 2015 via mobile

We stayed in the two bedroom suite. My only complaint was I wish there had been two bathrooms. Other than that the hotel was super clean, the staff was super friendly and our stay was great. The breakfast was huge and delicious.

Was this review helpful? Yes
WhitneyG15, Manager at Holiday Inn Express & Suites Heber Springs, responded to this review

Tara H, First off, I would like to Thank you for the review on our property. We look over all our reviews to try and better any area of the hotel to suit each guest. I am sorry to hear one bathroom was not enough. I do believe it is a standard to only have one bathroom in our two... More 

Jonesboro, Arkansas
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 22, 2015

Our room was 2 queen bed suite. The room and bath were very clean! The hotel still looks new. The staff were friendly. My nonsmoking room was $123, tax and feed included- this was a steal for the quality. The breakfast was great! Didn't use the pool or fitness room but they looked nice.

Was this review helpful? Yes
WhitneyG15, Manager at Holiday Inn Express & Suites Heber Springs, responded to this review

Kristi Dan, Thank you for a great review on our hotel and we are all very happy to hear you had such a good stay. We try very hard to make sure each and every guest has a home away from home when they enter our doors and it is nice to see we are doing our job. Hope to... More 

Richardson
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 16, 2015

From the time I arrived to the time I left I was treated like a king. The check in was fast and very friendly and professional .I have diabetes and I need to have milk to take my meds so I asked how far to the nearest store and could I walk or have to take car So I could... More 

Was this review helpful? Yes
WhitneyG15, Manager at Holiday Inn Express & Suites Heber Springs, responded to this review

Dear Tim G, What an awesome review for our hotel, Thank you for choosing to stay with us. I am very happy to hear you had such a great experience while you were here and we do hope to see you again soon!! More 

Benton, Arkansas
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed June 4, 2015

super friendly staff!! Had to cut our stay short and they went ahead and refunded my last night even after their cut-off for cancellations. I highly recommend! clean rooms great service and a good hot breakfast!

Was this review helpful? Yes 1
WhitneyG15, Manager at Holiday Inn Express & Suites Heber Springs, responded to this review

Jarrod H, Thank you for choosing to stay with us during your trip to Heber Springs and Thank you for such a great review on our hotel. Hate to hear you had to leave us so early, but that only means you can come back and see us agian!! Have a blessed day and hope to see you again soon. More 

Plano, Texas
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed May 26, 2015 via mobile

I spent three nights at the Heber Springs Holiday Inn Express during a business trip. The room was clean and comfortable. The breakfast was great. Best of all, the staff was extremely helpful and courteous. They greeted me every time I came in or left and wished me a good day. Heber Springs is a great little town with terrific... More 

Was this review helpful? Yes 2
WhitneyG15, Manager at Holiday Inn Express & Suites Heber Springs, responded to this review

Dear Bill T, Thank you very much for this wonderful review of our property. This little town does have a lot to offer and I am happy to hear you see that as well. Make sure to plan a trip to stay with us in the fall. It is beautiful up here in the mountains during the fall and again... More 

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53 photos of this hotel

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