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Crowne Plaza Maruma Hotel & Casino

3.0 of 5 Circunvalacion 2, Maracaibo 4004, Venezuela
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Crowne Plaza Maruma Hotel & Casino
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Crowne Plaza Maruma Hotel & Casino
Crowne Plaza Maruma Hotel & Casino
Crowne Plaza Maruma Hotel & Casino
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144 reviews from our community

Traveler rating
    57
    45
    27
    9
    6
See reviews for
21
25
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65
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Caracas, Venezuela
Senior Contributor
33 reviews 33 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed December 5, 2014

Bueno, que se puede decir del Crowne Plaza Maruma? Excelente hotel 5 estrellas en la cuidad de Maracaibo. Fui por primera vez a Maracaibo hace dos semanas por un fin de semana y de verdad que la cuidad es bastante agradable, amena, con muchos lugares donde comer bien (vayan a Chop´s a comer tequeños y patacones) y nuestra estadía en... More 

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Rosana N, Community Manager at Crowne Plaza Maruma Hotel & Casino, responded to this review
Google Translation

Estimado huésped, Nos complace leer su comentario sobre su excelente estadía, nos llena de satisfacción saber que cumplimos con sus... More 

2 reviews
1 of 5 stars Reviewed November 8, 2014

This is a horrible hotel .. avoid it if you can.. I went to a business meeting. . I was robbed my sunglasses dissappear from the meeting room when we had lunch.. also my colleague mobile phone. . The rooms are floated after a heavy rain.. several complaints about it and no response.. in the restaurant we did not want... More 

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Rosana N, Community Manager at Crowne Plaza Maruma Hotel & Casino, responded to this review

Dear guest We are deeply sorry for your experience during your stay. This is different events are unacceptable for us. We will take your review very seriously and we will talk with the involved departments, looking for avoid this behavior on the future. We apologize again. And we would like to you give us the opportunity to show you how... More 

Contributor
18 reviews 18 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed May 28, 2014

I stayed here for just over a week. The staff are pleasant and friendly. Make sure that you order room service in advance as it can take a while but in fairness not 100% of the time. The hotel and rooms are clean and there is a nice pool if you fancy a wee swim after work. There is also... More 

Was this review helpful? Yes 1
Rosana N, Community Manager at Crowne Plaza Maruma Hotel & Casino, responded to this review

Dear KJCPA Thank you for your review, we are very pleased to hear that you enjoy your stay with us. We apologize for the little inconvenience with the room service, we will improve this service to avoid this on the future. We will be very please to receive you on your next visit to the city. Best Regards More 

Caracas, Venezuela
Senior Contributor
34 reviews 34 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed May 8, 2014

I always travel to Maracaibo for business and this hotel is the best choice to avoid city center of Maracaibo. I had a room on sixth floor close to elevators and next to service door, not good for nice rest time or sleep, one restaurant was closed as well as the cafe bar. So the only choice open was restaurant... More 

Was this review helpful? Yes 1
Rosana N, Community Manager at Crowne Plaza Maruma Hotel & Casino, responded to this review

Dear Guillermo M Thank you, your review. We are very pleased to hear that you enjoyed your stay with us and choose us as your hotel when you visit the city for bussines. We hope you stay with us on your next visit to the city to serve you willingly. Best Regards More 

San Antonio, Texas
Senior Contributor
45 reviews 45 reviews
15 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed November 5, 2013

Looks can be deceiving. When you first enter the hotel, you think "Wow. This place must be awesome." The lobby area is awesome. Very well kept up for a 20 year old hotel. However, that is where it ends. The rooms really need a makeover to keep up with the grand entrance. Dings on the walls. Spots that have been... More 

Was this review helpful? Yes 1
Rosana N, Community Manager at Crowne Plaza Maruma Hotel & Casino, responded to this review

Dear Tymbo Thank you for your review, it is important for us to know our guests opinion, they help us to improve our service and guests experiences. We are going to bring up your issues to the right departments and definitely look into them so this doesn’t happen again. We want to make sure we learn from our guests’ experiences.... More 

Lima, Peru
Senior Contributor
26 reviews 26 reviews
20 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed November 3, 2013

This was the 3rd time I stayed on this hotel and the quality has decreased significantly. The rooms are outdated, the front desk personnel is slow, the WI-FI at the rooms does not work at all times, the breakfast is of low quality and not very much choices are available, the waitresses are slow and they serve the coffee cold,... More 

Was this review helpful? Yes
Rosana N, Community Manager at Crowne Plaza Maruma Hotel & Casino, responded to this review

Dear Froilo Thank you for your review and thank you for choose us for 3rd time. We apologize for the different situations you lived during your stay with us, we put all our effort to make our guest feel at home and have pleasant stay. We are pleased to heard that you enjoyed the food in Fontana Lobby Bar and... More 

Maracaibo, Venezuela
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed June 1, 2013 via mobile

I stayed at the hotel again for a weekend night since my wife and I loved a lot of things from this chain and the rooms are great. But they can not missed the target which is improve every day and don't get caught by the competition. When we arrived we got to the room with the buttons and when... More 

Was this review helpful? Yes 2
Rosana N, Community Manager at Crowne Plaza Maruma Hotel & Casino, responded to this review

Thank you for your review. We like to know our guests opinion to improve our service. We will let know our different departments about your comments, for solve this issues as soon as possible. To keep offering to our guests the best service and making them feel like in home. Best Regards More 

Contributor
12 reviews 12 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 2, 2013

I stayed for three nights on a business trip. From what I understand this is the only nice place to stay in Maracaibo. The lobby, bar and pool are nice. Restaurants are OK. They only had buffets while I was there. Service was average at best as compared to US hotels. The fitness center is huge and has a lot... More 

Was this review helpful? Yes 1
cincinnati
Senior Contributor
40 reviews 40 reviews
22 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed February 12, 2013

I spent five nights at the hotel and enjoyed the pool and the facility very much. Each morning they were busy cleaning the pool and service at the pool and swim up bar was excellent as was the life entertainment on the weekend. I owe a special thanks to Adri López who was most helpful when I needed to find... More 

Was this review helpful? Yes
London, United Kingdom
Top Contributor
96 reviews 96 reviews
47 hotel reviews
193 helpful votes 193 helpful votes
4 of 5 stars Reviewed February 2, 2013

I stayed here in Jan'13. The duration was 3 nights. I will divide my review highlighting the positives and negatives. The Positives 1. Extremely large property. Has at least 3-4 restaurants inside, a night club, 2 bars, a confectionary shop. Also has a very pretty swimming pool and excellent fully equipped gym with lots of machines. Fresh towels available. 2.... More 

Was this review helpful? Yes 2
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Additional Information about Crowne Plaza Maruma Hotel & Casino

Address: Circunvalacion 2, Maracaibo 4004, Venezuela
Phone Number:
Location: Venezuela > Zulian Region > Maracaibo
Price Range (Based on Average Rates): $$$$
Hotel Class:3 star — Crowne Plaza Maruma Hotel & Casino 3*
Number of rooms: 186
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Also Known As:
Crowne Plaza Hotel Maruma Maracaibo
Crowne Plaza Hotel Maruma Hotel And Casino
Crowne Plaza Maracaibo

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