Nice lobby. Shabby rooms, even in the tower: mold, faulty curtains, unreliable internet. Worst imaginable location. Way too expensive, even for Venezuela. more

I liked the lobby. That was a good start. But when I checked into my room, I found that I couldn't get the promised wireless Internet signal. After some minutes, the front desk switched me to the "tower" part of the hotel. (The hotel is divided into two sections.) There, the Internet through a cable was fine, and the hotel... more

My first room was a standard with a non-working phone, an odd odor and quite small. When the phone could not be fixed I was upgraded to a better room in the new wing without even requesting the upgrade. Venezuelan hotels are often criticized for poor service, but I thought that the desk staff and management were extremely helpful. Yes,... more

This hotel is pretty new. For some reason, checking in and out take FOREVER. Plan ahead if you are in a rush. Other than that, the hotel was OK. Rooms are new and clean. The resturant was average at best. Save your money and skip the breakfast buffet. The hotel is located in the middle of an industrial area, so... more

When my family and I travel to Maracaibo each year, we always stay in the Tower of the Maruma Hotel. You pay for what you get. There are cheaper hotels in Maracaibo but nothing will compare to the comfort and elegance of the Tower. I would suggest that people visiting the hotel should stay in the Tower and not the... more

This is the best hotel in Maracaibo. It is just sad. The service is lazy, unprofessional and amazingly clumsy. It’s really, really bad. I stayed here for 1 week (local annual Oil Show) and they messed up my reservation made 6 months in advance, don’t care about problems on my room, forget requests among other things. The room was claustrophobic... more

Well, I see the last review posted on this hotel is mine :) As much as I didn't like the hotel last time, I didn't have much of a choice - it's literally the only place to stay in Maracaibo on short notice with half decent prices. Surprise, surprise, this time I got one of the renovated rooms. It was... more

I stayed at this hotel for four nights. The first night I arrived I requested upon entering the room a change of room. The room smelled like mold, had water filtration on the wall from the bathroom, the AC was not working properly. The other 3 rooms they showed me were in the same or worst condition, and the only... more

I live in the US but was born in Venezuela. I had always heard great things about this hotel from all the local people in Maracaibo. It is the best/fanciest 5 star hotel in Maracaibo, but unfortunately, certain aspects of it are not 5 star quality. When I first walked into the room, I felt cheated. The website features a... more