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Hotel Venetur Puerto La Cruz

Paseo Colon 33, Puerto La Cruz, Venezuela (Formerly Riviera Puerto La Cruz)
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1 room 1 guest
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Hotel Venetur Puerto La Cruz
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89 Reviews from our TripAdvisor Community

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Traveler rating
    21
    25
    25
    7
    11
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16
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
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  • English first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
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    (89)
  • Mar-May only
    (16)
  • Jun-Aug only
    (31)
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    (21)
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Lecheria, Venezuela
Level Contributor
61 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed May 15, 2015

The bad: Takes forever to get a room (1 hour). Rooms old and outdated. Elevators slow. Average Food. The Good: The friendliest staff (albeit slow) you can find, Always ready to help you with an honest smile. At this time 4,400 Bolivares (16 dolars) for a room. The view from hotel room (toward the marina and islands) on a 7th... More 

Was this review helpful? Yes 1
VeneturPLC, Director de Relaciones Públicas at Hotel Venetur Puerto La Cruz, responded to this review
Google Translation

Buen día, su opinión es importante para nosotros, les haremos llegar a los respectivos departamentos sus sugerencias... ¡Gracias por preferirnos... More 

Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed August 14, 2014

I came to visit with my girlfriend hoping to find a nice place, and at first it seemed to be. I'll try to be brief: I paid Bs. 2.000 for a night in a standard marital room which was nice and had a good view to the backyard and the pool. Problem is, the place felt dirty and wet. The... More 

Was this review helpful? Yes 3
VeneturPLC, Director de Relaciones Públicas at Hotel Venetur Puerto La Cruz, responded to this review
Google Translation

Buen día, gracias por sus sugerencias, se las haremos llegar a los respectivos departamentos para que tomen medidas correctivas, para... More 

Puerto La Cruz, Venezuela
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed August 13, 2014

It is almost one year since I came to Puerto la Cruz, Anzoategi (Venezuela) I spent my first two weeks in another hotel and later on I moved to Venetur Puerto la Cruz. After 12 months living in this place I really want to continue staying on it and no intention to move to any other place, expected to be... More 

Was this review helpful? Yes 1
VeneturPLC, Director de Relaciones Públicas at Hotel Venetur Puerto La Cruz, responded to this review
Google Translation

Gracias por sus sugerencias, nos comunicaremos con los respectivos departamentos y les haremos llegar sus inquietudes. Gracias por su visita... More 

Fort Lauderdale, Florida
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed May 11, 2014

For well traveled Americans, there are only three acceptable hotels in Barcelona. This was my second stay here, but only because the best one has no rooms as usual. The property is nice but one downside is the WIFI service is available only in the lobby, and it is unreliable most of the time and there is no business center... More 

Was this review helpful? Yes 3
VeneturPLC, Gerente at Hotel Venetur Puerto La Cruz, responded to this review

Thanks for your suggestions, will be reported to the appropriate department and they will make corrective actions. Have a nice day. Gracias por sus sugerencias, se comunicará al departamento correspondiente y ellos harán las medidas correctivas. Que tenga buen día. More 

Trieste, Italy
Level Contributor
78 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
2 of 5 stars Reviewed July 17, 2013 via mobile

They told me it is the best hotel in Puerto La Cruz, may be it is, but I don't want to imagine how are the others. Service awful, cleaninless left much to be' desiderd, restaurant to forget, pool service not existing. Humidity in the bathroom everywhere. The only nice things are the sunset view over the small islands and the... More 

Was this review helpful? Yes 1

Travelers are raving about these Puerto La Cruz hotels

Shepherd, Texas
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed July 17, 2013

The Gran Hotel and Hotel Venetur are one in the same , they are just showing you the top floor suites. The service is horrible , theft is common practice by employees, maid service in awful and to say the least food is expensive and not worth the time to stick a fork into. So take it from a person... More 

Was this review helpful? Yes 2
Brussels, Belgium
Level Contributor
20 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed March 28, 2013

Having travelled around Venezuela and paying a lot for hotels that were called 4-5 stars but that were actually giving you a 2-3 star service, this hotel was the best one. The room was big, with double beds, clean and the bed sheets and towels were also very clean. You have a hair drier and a nice view of the... More 

Was this review helpful? Yes 1
islamanare
Level Contributor
129 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
3 of 5 stars Reviewed March 26, 2013

HOTEL: The hotel is still a grand hotel architecturally, yet time has left a very strong mark on its looks today. It is noticeable the effort being made to recover part of its image but probablly ue to budget matters it is being done on a very slow pace. Anyhow, it looks very clean; reception, lobby, restaurants and even ballrooms... More 

Was this review helpful? Yes 2
Puerto Ordaz
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed June 13, 2012

The rooms are very old, old carpets, old design of the facilities. The hotel is near the main street of Puerto La Cruz. Very secure and the personal is very friendly. In Puerto La Cruz are better Hotel with higher fees.

Was this review helpful? Yes 4
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