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Hesperia WTC Valencia

Travelers' Choice award winner
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Av. Salvador Feo la Cruz, Naguanagua | Financial District, Valencia 02005, Venezuela
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Hesperia WTC Valencia
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Hesperia WTC Valencia
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358 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
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English first
  • All months
    (358)
  • Mar-May only
    (83)
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    (109)
  • Sep-Nov only
    (98)
  • Dec-Feb only
    (68)
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Caracas, Venezuela
Level Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed June 22, 2015

We were there for a wedding. We had to endure a lengthy line at check-in. Hotel installations are very good, as you would expect and the rooms were large, clean and comfortable. The bathroom could have been cleaner when we arrived, but, sorry to say, cleanliness perfection should not be expected of venezuelan hotel maids. Breakfast was good and with... More 

Was this review helpful? Yes
Direccion Hotel H, Director General at Hesperia WTC Valencia, responded to this review

Dear User, Dear Guest, First of all, I would like to thank you for your time and input in communicating the incidences you and your party went through during your recent stay in our Hotel. Please accept our sincere apologies for any type of inconveniences and or frustrations the time overspent at front-desk and the cleaning imperfections you found in... More 

1 review
5 of 5 stars Reviewed June 17, 2015 via mobile

First time staying at the hotel and we'll definitely be back. A very convenient location. The front desk is friendly and helpful. Our room was large, very clean and perfect for a family with a toddler.

Was this review helpful? Yes
Mariana D, Director de Relaciones con Clientes at Hesperia WTC Valencia, responded to this review

Dear Guests, Receive a warm greeting. Thank you for taking the time to express your experience with other travellers. We are very pleased about your comments which we will share with all our staff in order to keep motivated to do what we are made to: create satisfied clients. We will be glad to host you again in this, your... More 

Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed June 10, 2015

I have been in this hoteñ many times The gym is nice, the food is fine and the rooms are quite confortable The soap they have now is awful, but i think it is part of general shortages What makes me crazy is the check in service. Slow very slow Today June 10, 9:45 PM, we were 8 people, all... More 

Was this review helpful? Yes
Mariana D, Director de Relaciones con Clientes at Hesperia WTC Valencia, responded to this review

Dear Guest, Receive a warm greeting. We are very sorry about the inconvenience you experienced in your last stay with us. Actually, we are working very hard hiring and training all our staff. We have taken note of your suggestions and be sure we will work in order to improve our service. We will be glad to host you again... More 

Valencia, Venezuela
Level Contributor
67 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed April 7, 2015

I haven't stayed at the hotel because I live just down the street from it, but I sure go there a lot! My favorite part of the hotel is the spa because I finally found a masseuse who would actual give a deep tissue massage when I asked for it. The salon is very nice too and I was able... More 

Was this review helpful? Yes
Direccion Hotel H, Director General at Hesperia WTC Valencia, responded to this review

Dear Guest, Dear Neighbor, On behalf of all of us, kindly accept our most sincere appreciation for your positive review and endorsements and, of course, for your tips on how to improve our Sunday Buffet Luncheon as well. It is indeed a very special occasion when we achieve our main goal of generating new happy guests who wish to repeat... More 

1 review
5 of 5 stars Reviewed April 4, 2015

I spend a full day in the pool of NH hotels Hesperia Valencia with whole my family and we have a great time, the food as amazing and service on the best. My kids spend all the in the pool and the staff of Hesperia made them feel like home thanks a for great noon

Was this review helpful? Yes
Mariana D, Director de Relaciones con Clientes at Hesperia WTC Valencia, responded to this review

Dear Guest, First of all we want to thank you for taking the time to share your experience with other travellers. We have spent a very important time to create an offer adaptable to the festivities and now we know about your opinion, it makes us feel very proud. We have already shared your positive comments with all our staff... More 

Caracas, Venezuela
Level Contributor
54 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed March 29, 2015

This is the second time i stay in this hotel. The first time, I found out that the room wasn't completely clean after the last guest left. This second time, wasn't good either. We arrived at 4 pm, and there was a line (10 persons aproximately) to do the check in. The staff is extremely slow, I can't understand why... More 

Was this review helpful? Yes
Direccion Hotel H, Director General at Hesperia WTC Valencia, responded to this review

Dear User, First of all, we wish to thank you for your recent repeat stay and, in spite we as managers were not informed by you either this time during your stay of any incidence, we thank you also for your time and input in communicating the occurrences you describe in your review. Our check-in process normally takes no more... More 

Miramar, Florida
Level Contributor
62 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed November 24, 2014

It is by far the best hotel in the central area of Venezuela but I guess due to the situation there still behind in services and maintenance. I would have given 3 and half star but it was either 3 or 4 and it was closer to four

Was this review helpful? Yes
Direccion Hotel H, Director General at Hesperia WTC Valencia, responded to this review

Dear Guest We herein acknowledge your feedback from your recent visit to our Hotel Hesperia WTC and firstly we wish to thank you for your input and for your time in sharing your opinion on our standards and services with forthcoming guests of our Hotel. Whilst we are well aware that many foreign visitors tend to consider our country situation... More 

Valencia, Venezuela
2 reviews
5 of 5 stars Reviewed October 31, 2014

My husband and myself come to Venezuela every year and this hotel has become our home away from home. we live in California, USA and this hotel makes us feel like we never left the states. The rooms have the most comfortable beds and the views are just perfect. The staff working at this hotel are so kind and go... More 

Was this review helpful? Yes
Mariana D, Director de Relaciones con Clientes at Hesperia WTC Valencia, responded to this review
Google Translation

Estimado Huésped, Antes que nada, muchas gracias por dedicarnos parte de tiempo al compartir sus excelentes comentarios con otros viajeros.... More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed September 27, 2014

Well designed junior suite, comfortable king bed, my 10yr old slept in a roll away bed (costs 500bsf, but because of delay in bringing it to our room we complained to manager and she offered it free of charge) Breakfast buffet was very good with a lot of healthy options. Lunch at Orion restaurant was interesting, we chose to sample... More 

Was this review helpful? Yes 3
Mariana D, Director de Relaciones con Clientes at Hesperia WTC Valencia, responded to this review

Dear Guest, Greetings from Hotel Hesperia WTC Valencia. This is to acknowledge and to thank you for your kind review and for your time and input in sharing your experience with future visitors to our Hotel. We are deeply sorry for the inconvenience you had during your stay. We are now working on our time of response in a few... More 

London, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed September 4, 2014

A great hotel for business in the week and relaxing at the weekends!! Great Bar too. Late into the night thursday Friday and Saturday, DJ sessions and Sushi, and a great Brunch on Sunday. the restaurant is pretty good too.

Was this review helpful? Yes 4
Mariana D, Director de Relaciones con Clientes at Hesperia WTC Valencia, responded to this review

Dear Guest, Greetings from Hotel Hesperia WTC Valencia. We want to thank you for your kind review and for your time and input in sharing your experience with future visitors to our Hotel. On behalf of our entire team we feel through your words that we improve every day our service valuated through our quality system service, supported for the... More 

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