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Hesperia WTC Valencia

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Av. Salvador Feo la Cruz, Naguanagua | Financial District, Valencia 02005, Venezuela
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Hesperia WTC Valencia
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Hesperia WTC Valencia
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259 reviews from our community

Traveler rating
    148
    69
    27
    10
    5
See reviews for
53
53
6
112
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
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Caracas, Venezuela
Senior Contributor
24 reviews 24 reviews
21 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed yesterday NEW

This is the second time i stay in this hotel. The first time, I found out that the room wasn't completely clean after the last guest left. This second time, wasn't good either. We arrived at 4 pm, and there was a line (10 persons aproximately) to do the check in. The staff is extremely slow, I can't understand why... More 

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Miramar, Florida
Top Contributor
60 reviews 60 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed November 24, 2014

It is by far the best hotel in the central area of Venezuela but I guess due to the situation there still behind in services and maintenance. I would have given 3 and half star but it was either 3 or 4 and it was closer to four

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Direccion Hotel H, Director General at Hesperia WTC Valencia, responded to this review

Dear Guest We herein acknowledge your feedback from your recent visit to our Hotel Hesperia WTC and firstly we wish to thank you for your input and for your time in sharing your opinion on our standards and services with forthcoming guests of our Hotel. Whilst we are well aware that many foreign visitors tend to consider our country situation... More 

Valencia, Venezuela
1 review
5 of 5 stars Reviewed October 31, 2014

My husband and myself come to Venezuela every year and this hotel has become our home away from home. we live in California, USA and this hotel makes us feel like we never left the states. The rooms have the most comfortable beds and the views are just perfect. The staff working at this hotel are so kind and go... More 

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Mariana D, Director de Relaciones con Clientes at Hesperia WTC Valencia, responded to this review
Google Translation

Estimado Huésped, Antes que nada, muchas gracias por dedicarnos parte de tiempo al compartir sus excelentes comentarios con otros viajeros.... More 

1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 27, 2014 via mobile

Well designed junior suite, comfortable king bed, my 10yr old slept in a roll away bed (costs 500bsf, but because of delay in bringing it to our room we complained to manager and she offered it free of charge) Breakfast buffet was very good with a lot of healthy options. Lunch at Orion restaurant was interesting, we chose to sample... More 

Was this review helpful? Yes 3
Mariana D, Director de Relaciones con Clientes at Hesperia WTC Valencia, responded to this review

Dear Guest, Greetings from Hotel Hesperia WTC Valencia. This is to acknowledge and to thank you for your kind review and for your time and input in sharing your experience with future visitors to our Hotel. We are deeply sorry for the inconvenience you had during your stay. We are now working on our time of response in a few... More 

London, United Kingdom
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 4, 2014

A great hotel for business in the week and relaxing at the weekends!! Great Bar too. Late into the night thursday Friday and Saturday, DJ sessions and Sushi, and a great Brunch on Sunday. the restaurant is pretty good too.

Was this review helpful? Yes 4
Mariana D, Director de Relaciones con Clientes at Hesperia WTC Valencia, responded to this review

Dear Guest, Greetings from Hotel Hesperia WTC Valencia. We want to thank you for your kind review and for your time and input in sharing your experience with future visitors to our Hotel. On behalf of our entire team we feel through your words that we improve every day our service valuated through our quality system service, supported for the... More 

Hamburg, Deutschland
Contributor
17 reviews 17 reviews
14 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed December 2, 2013 via mobile

The staff doesn't speak english. Many times you have to wait more than 15 minutes to order or pay the bill in the bar or poolside. The room is clean and nice. There are not many choices, if you want to order some food. I wouldn't suggest this Hotel.

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950DavidL950, Gerente at Hesperia WTC Valencia, responded to this review

Dear Guest: Firstable we want to thank you for the time taken to make public your opinion about our hotel and facilities. We always look for work to meet yourexpectations, so unfortunately we didn´t get on 100% with you, and so I apologize. We take note of all your comments and we are sure they will help us, to improve... More 

Miami, Florida
1 review
4 of 5 stars Reviewed December 1, 2013

Although satisfied, there are issues that cannot be overlooked; breakfast room well staff but lacks attention to details. There are no 2 persons tables therefore bigger groups get affected. Tables not set up properly, no coffee cups or stir spoons at times, coffee is not available for self service so one must wait for dedicated coffee server to approach table,... More 

Was this review helpful? Yes
950DavidL950, Director General at Hesperia WTC Valencia, responded to this review

Dear Guest, we are so sorry for the inconveniences that you had encountered during your visit to your home at Valencia. We are trying very hard to improve and to, little by little, take care of our guests carefuly and with warmth. We are eager to have you again among us and be able to fullfil all your expectations. Thank... More 

Mogi Das Cruzes, SP
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed November 21, 2013

A nice hotel, very clean and well located in Valencia. They have a good and fast check in and out, but the front desk didn't answer the phone when I call them four times to complain about my cable TV which had not the same channels as my friend had in his rooms. It's strange they have different TV cable... More 

Review collected in partnership with NH Hotels

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New Delhi
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed August 13, 2013

Good Points: The construction is new. View from room is good. Improvement Points: No bottled water in room. No fresh fruits in room. Mini bar always empty. If you do not speak English, you have to have patience. Not in main city. So food wise you cannot really enjoy by walking out.

Was this review helpful? Yes 1
Portland, Oregon
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 14, 2013

Excellent service, the staff is amazing, always helpfull, friendly and everyone had a smile on their face. The Hotel is always clean and the breakfast is really good. If you going to Valencia for pleasure or business you have to choice this property.

Was this review helpful? Yes
950DavidL950, Gerente at Hesperia WTC Valencia, responded to this review

Dear Guest: Greetings from Hesperia WTC. First of all, thank you so much for trust on us and shared you appreciated feed back about your recent stay with us. We want to thank you, your kind words and all your message will be shared with all the staff. That will help us to improve our service and our guest satisfaction.... More 

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