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Hesperia WTC Valencia

Travelers' Choice award winner
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Av. Salvador Feo la Cruz, Naguanagua | Financial District, Valencia 02005, Venezuela
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1 room 1 adult
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Hesperia WTC Valencia
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480 Reviews from our TripAdvisor Community

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Midlands, England
Level Contributor
191 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 170 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed at this hotel as our son was getting married and having the reception there. Firstly, the rooms - we had junior suites (3) these were varied in their cleanliness. The showers were disgraceful, very little water pressure and then not even hot. With all of Venezuela's sunshine why are they not using solar panels to heat the water,... More 

Helpful?
Thank cftjw
Caracas, Venezuela
1 review
4 of 5 stars Reviewed 3 weeks ago

I went there on a work trip and the attention was excelent. The food wasnt that good in the restaurant, except for the burger i ordered on room service. The breakfast was also good. I had WiFi in every part of the hotel, wich is really good.

Review collected in partnership with NH Hotels

Helpful?
Thank Rororodriguez
Valencia, Venezuela
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed December 28, 2015

I planned a weeding anniversary at this hotel, they have a couple of options for this kind of getaway. The room was excellent, I only recommend to check the shower because only the top was working. The romantic dinner was a pleasure and the service we received from the employees there was the best. The breakfast options are really diverse... More 

Helpful?
Thank joswaldm
Pedro R, Director de Recepción at Hesperia WTC Valencia, responded to this review

Dear Guest, Greetings from Hotel Hesperia WTC Valencia. This is to acknowledge and to thank you for your kind review and for your time and input in sharing your experience with future visitors to our Hotel. It is indeed a great occasion for us to know that you did enjoy so much from your stay with us and that you... More 

Caracas, Venezuela
1 review
5 of 5 stars Reviewed December 9, 2015

Everuthing done beyond my expectations ; but, upgrading an on-line booked & priced room should not be on the guest account. After several calls to the hotel upon arrival to the front desk the room was available. First a security deposit promise for reiburstment on a 2 to 3 working days, after check-out reinburstment called incidentals went to 5 to... More 

Review collected in partnership with NH Hotels

Helpful?
Thank publios795
Pedro R, Director de Recepción at Hesperia WTC Valencia, responded to this review

Dear Guest, Greetings from Hotel Hesperia WTC Valencia. This is to acknowledge and to thank you for your kind review and for your time and input in sharing your experience with future visitors to our Hotel. It is indeed a great occasion for us to know that you did enjoy so much from your stay with us and that you... More 

Miami, Florida
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed November 26, 2015

Completely dissatisfied and upset to the point of being abused. Even if the property was luxury designed, great finishings and architecture, don't get mislead by its first looks: the management is non-existent: - Bedrooms are not serviced, you can DIE waiting for housekeeing to clean up your room. One day pillows were even left with no linens. - Forget about... More 

Helpful?
2 Thank Patrizia B
Direccion Hotel H, Director General at Hesperia WTC Valencia, responded to this review

Dear TripAdvisor Member First of all, we wish to thank you for having amended your previous review as our hotel serves equally to any type of guests we host regardless of their race, religion or political convictions. On the other hand, we would like to insure you that we do our best every day to maintain the highest service standards... More 

North Yorkshire, United Kingdom
Level Contributor
40 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed October 28, 2015

-Rooms are really good. Spacious, elegant, with big beds and nice pillows. -Shower is simply great! Spacious, good water, relaxing. -Breaksfast are the best. They are delicious, diverse, you have hot local food. You cannot miss it. -The swimming pool is OK. I'm not a fan of these ones. -The bar area at night is nice. Diverse drinks, nice music,... More 

Helpful?
Thank Dalilatm
Pedro R, Director de Recepción at Hesperia WTC Valencia, responded to this review
Google Translation

Estimado Huésped Saludos desde el Hotel Hesperia WTC Valencia. Primero de todo, gracias por confiar en nosotros y escogernos como... More 

Level Contributor
35 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed September 13, 2015 via mobile

I was in Valencia last week, again at Hesperia This time, the reception for check was quick and the lady kind and agile. Also highly impressed by the good and gentle attention at restaurante during the breakfast buffer Room clean and everything working, as usual The gym with all machines working, except for on of the 2 treadmill which was... More 

Helpful?
Thank Carlosperuano
Pedro R, Director de Recepción at Hesperia WTC Valencia, responded to this review

Dear Guest Greetings from Hesperia WTC Valencia. First of all, thank you so much for trust on us and shared your appreciated feedback about your recent stay with us. On behalf of our entire team we feel through your words that we improve every day our service valuated through our quality system service, supported for the excellent job by our... More 

Maitland, Florida
Level Contributor
54 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed September 3, 2015

Pros: Quick check in (others have had a different experience). Nice modern rooms with quality linens and a very comfy bed. Adequate towels. Rio Bar was nice and service was very, very good. Breakfast buffet selections were acceptable. Cons: SLOW internet Room not as clean as it should/could be for a hotel of this caliber. Breakfast coffee was almost impossible... More 

Helpful?
Thank jfivny
Direccion Hotel H, Director General at Hesperia WTC Valencia, responded to this review

Dear Guest, We wish to herein acknowledge receipt of your comments and suggestions as well as to thank you for your time and input in communicating the factors that you lliked and those where we can do better. It is indeed a very special occasion when we achieve our goal of generating new happy guests who wish to repeat their... More 

Maracay, Venezuela
1 review
4 of 5 stars Reviewed August 17, 2015

breakfast, bed and pillows, sushi days, are excellent. i recommend repair small details in the rooms. improve the spedd catering to the rooms. restaurant service is very good. fish served with impeccable presentation.

Review collected in partnership with NH Hotels

Helpful?
Thank vinicio226
Direccion Hotel H, Director General at Hesperia WTC Valencia, responded to this review

Dear Guest, On behalf of all of us, kindly accept our most sincere appreciation for your positive review, for your endorsements and, of course, for your tips on your room´s maintenance details. It is indeed a very special occasion when we achieve our goal of generating new happy guests who wish to repeat their stay as we did this time... More 

SAN FELIPE, YARACUY, VENEZUELA
1 review
5 of 5 stars Reviewed August 14, 2015

The services were excellent, I do not have any complaint. The staff was very friendly. The only problem is the access to the hotel from the west of the city, when one goes on the highway, I had to turn in U, in the traffic light.

Review collected in partnership with NH Hotels

Helpful?
Thank OSWALDO_GOMEZ
Pedro R, Director de Recepción at Hesperia WTC Valencia, responded to this review
Google Translation

Estimado Huesped Nos sentimos sumamente valorados con su excelente comentario en este importante blog. Con gran alegría transmitiremos sus impresiones... More 

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