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Hesperia WTC Valencia

4.0 of 5 Av. Salvador Feo la Cruz, Naguanagua | Financial District, Valencia 02005, Venezuela
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Hesperia WTC Valencia
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Hesperia WTC Valencia
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199 reviews from our community

Traveler rating
    112
    53
    19
    9
    6
See reviews for
39
38
6
91
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
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    (32)
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    (41)
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1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Well designed junior suite, comfortable king bed, my 10yr old slept in a roll away bed (costs 500bsf, but because of delay in bringing it to our room we complained to manager and she offered it free of charge) Breakfast buffet was very good with a lot of healthy options. Lunch at Orion restaurant was interesting, we chose to sample... More

Was this review helpful? Yes 3
Mariana D, Director de Relaciones con Clientes at Hesperia WTC Valencia, responded to this review

Dear Guest, Greetings from Hotel Hesperia WTC Valencia. This is to acknowledge and to thank you for your kind review and for your time and input in sharing your experience with future visitors to our Hotel. We are deeply sorry for the inconvenience you had during your stay. We are now working on our time of response in a few... More

London, United Kingdom
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 4, 2014

A great hotel for business in the week and relaxing at the weekends!! Great Bar too. Late into the night thursday Friday and Saturday, DJ sessions and Sushi, and a great Brunch on Sunday. the restaurant is pretty good too.

Was this review helpful? Yes 3
Mariana D, Director de Relaciones con Clientes at Hesperia WTC Valencia, responded to this review

Dear Guest, Greetings from Hotel Hesperia WTC Valencia. We want to thank you for your kind review and for your time and input in sharing your experience with future visitors to our Hotel. On behalf of our entire team we feel through your words that we improve every day our service valuated through our quality system service, supported for the... More

Hamburg, Deutschland
Contributor
16 reviews 16 reviews
13 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed December 2, 2013 via mobile

The staff doesn't speak english. Many times you have to wait more than 15 minutes to order or pay the bill in the bar or poolside. The room is clean and nice. There are not many choices, if you want to order some food. I wouldn't suggest this Hotel.

Was this review helpful? Yes
950DavidL950, Gerente at Hesperia WTC Valencia, responded to this review

Dear Guest: Firstable we want to thank you for the time taken to make public your opinion about our hotel and facilities. We always look for work to meet yourexpectations, so unfortunately we didn´t get on 100% with you, and so I apologize. We take note of all your comments and we are sure they will help us, to improve... More

Miami, Florida
1 review
4 of 5 stars Reviewed December 1, 2013 via mobile

Although satisfied, there are issues that cannot be overlooked; breakfast room well staff but lacks attention to details. There are no 2 persons tables therefore bigger groups get affected. Tables not set up properly, no coffee cups or stir spoons at times, coffee is not available for self service so one must wait for dedicated coffee server to approach table,... More

Was this review helpful? Yes
950DavidL950, Director General at Hesperia WTC Valencia, responded to this review

Dear Guest, we are so sorry for the inconveniences that you had encountered during your visit to your home at Valencia. We are trying very hard to improve and to, little by little, take care of our guests carefuly and with warmth. We are eager to have you again among us and be able to fullfil all your expectations. Thank... More

Mogi Das Cruzes, SP
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed November 21, 2013

A nice hotel, very clean and well located in Valencia. They have a good and fast check in and out, but the front desk didn't answer the phone when I call them four times to complain about my cable TV which had not the same channels as my friend had in his rooms. It's strange they have different TV cable... More

Review collected in partnership with NH Hotels

Was this review helpful? Yes
Central Islip New York, United States
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 15, 2013

If this is the best Venezuela has than they are in trouble, I would not give this hotel 2 stars. Yes, it LOOKS very nice and luxurious but it is all superficial. The ceilings over the sinks leak and the staff will try to tell you it is only yours but being here with a large group I know better.... More

Was this review helpful? Yes 1
950DavidL950, Director General at Hesperia WTC Valencia, responded to this review

Dear Guest, first of all We would like to apologize for all the inconveniences you have already experienced. We are trying to solve all those issues and try to make your stay at Hesperia WTC as comfortable as we can. As you know the Resident Manager, The guest Service Supervisor, and the General Manager have spoken with you in this... More

New Delhi
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed August 13, 2013

Good Points: The construction is new. View from room is good. Improvement Points: No bottled water in room. No fresh fruits in room. Mini bar always empty. If you do not speak English, you have to have patience. Not in main city. So food wise you cannot really enjoy by walking out.

Was this review helpful? Yes 1
Portland, Oregon
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 14, 2013

Excellent service, the staff is amazing, always helpfull, friendly and everyone had a smile on their face. The Hotel is always clean and the breakfast is really good. If you going to Valencia for pleasure or business you have to choice this property.

Was this review helpful? Yes
950DavidL950, Gerente at Hesperia WTC Valencia, responded to this review

Dear Guest: Greetings from Hesperia WTC. First of all, thank you so much for trust on us and shared you appreciated feed back about your recent stay with us. We want to thank you, your kind words and all your message will be shared with all the staff. That will help us to improve our service and our guest satisfaction.... More

Caracas, Venezuela
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 10, 2013

My first time at this hotel. Good rooms. Clean. Comfortable. Helpful and friendly staff. No complaint about. Affordable. Breakfast was great. food variety and service were good. The waiter, a very tall guy, gave me a hard to forget coffe, creammy and tasty. I really enjoyed my time there. I didn't try roomservice. I went on a very busy and... More

Was this review helpful? Yes 1
950DavidL950, Gerente at Hesperia WTC Valencia, responded to this review

Dear Guest: First of all, thank you so mucho for trust on us, and share your experience with tripadvisor membres. All the staff will be inform about you possitive opinion, your words will make we improve every day, to get get the excellence for our guest. It will be great ig you join us once again. and meet you personaly.... More

Maracaibo, Zulia, Venezuela
Senior Contributor
26 reviews 26 reviews
20 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed April 7, 2013

I stayed on this hotel for an entire week, and have no complaints whatsoever, it was just great (rats on the VIP lounge??...what was Rita M drinking??). The staff was very helpful. The rooms just great. The bar and lounges had good drinking and eating choices, they even offer poolside service at nights. Room service, hotel restaurant and complementary breakfast... More

Was this review helpful? Yes 1
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Additional Information about Hesperia WTC Valencia

Address: Av. Salvador Feo la Cruz, Naguanagua | Financial District, Valencia 02005, Venezuela
Phone Number:
Location: Venezuela > Central Region > Valencia
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Hesperia WTC Valencia 4*
Number of rooms: 324
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