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Shelter Suites

Travelers' Choice award winner
Av. Libertador | Chacao, Caracas, Venezuela
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112 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
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1 review
1 of 5 stars Reviewed 1 week ago via mobile

I reserved a room at the hotel but they over booked. They did not have a room for me when I arrived. The unbelievable thing was they did not help me find another hotel. I spend 3 hours trying to find something else. Terrible service.

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Valencia, Venezuela
Senior Contributor
48 reviews 48 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The room was comfortable, the location is great (right in front of Sambil Mall), the included breakfast is good, and the price is great (especially if you have dollars). I was a weirded out when they randomly charged an extra 300 bs on top of the total bill (we only slept there for 5 hours and didn't incur other charges).... More 

Was this review helpful? Yes 1
Venice, Italy
Top Contributor
74 reviews 74 reviews
22 hotel reviews
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed August 30, 2014

We stay in the hotel for almost a week while we were in Caracas on holiday. The hotel is clean, confortable, the location is great and the service provided is really good! We tried to stay a few more nights before flying out but it was already fully booked! The price per room was extremely good, the room was NOT... More 

Was this review helpful? Yes 3
Ciudad Guayana, Venezuela
Senior Contributor
30 reviews 30 reviews
19 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed August 23, 2014

I had to spend a night in Caracas between connecting flights. It is located in one of the best areas of a quite hard and dangerous city. Well watched by local Police. The hotel seems refurbished and you can tell just entering the rooms. Everything looks new. Great TV and good bathroom. Breakfast was quite tasty and was a buffet... More 

Was this review helpful? Yes 1
Sao Jose do Rio Preto, Brazil
Senior Contributor
28 reviews 28 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed May 18, 2014

This hotel was recommended to us by a Venezuelan friend of ours who lives in Caracas. Very comfortable, good service, nice people, and very convenient location in front of the well-known Sambil Mall. I stayed there with my wife and two kids and we felt very safe there, which is the most important factor. I am sure it was our... More 

Was this review helpful? Yes 1
Yangon (Rangoon), Myanmar
Top Contributor
95 reviews 95 reviews
45 hotel reviews
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed June 19, 2013

We booked this place on the recommendation of a friend from Caracas. The location of this hotel is unbeatable. It is very close to the Chacao metro, and almost directly across the street from Sambil mall. The mall has a wide variety of stores, and many options for places to eat. The rooms themselves are basic; if you are looking... More 

Was this review helpful? Yes 6
Top Contributor
102 reviews 102 reviews
36 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed May 21, 2013

Well located, in front of Sambil Mall and easy to catch the highway to the airport. Good restaurant, pick the pasta. Front desk, fair helpful. The staff is not very formal, but is the Venezuelan way, be easy. Clean and comfortable rooms, spacious bathroom. Fair rates to city hotels. It is possible to change dollars at front desk, but at... More 

Was this review helpful? Yes 1
Panama City, Panama
Senior Contributor
41 reviews 41 reviews
19 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed January 29, 2011

Excellent Value. Excellent corporate price. Has many Repeat Business for long Stays. This is not your tipical Marriot / Sheraton, but has friendly staff which is very hard to get in this city. They have a few just renovated Rooms, ask for them, will make your stay much better. They new is Renovated bathroom with Marble walls and nice rock... More 

Was this review helpful? Yes 8
13 reviews 13 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed September 15, 2010

Booked this hotel based of its location and price. It is located directly in front of Sambil mall which is one of the largest in South America, and about 200 metres from Chacao subway station. The room was very basic (definitely dont expect a flat screen with modern fixtures) but was very clean, and it had plenty of hot water... More 

Was this review helpful? Yes 5
OC, California
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed May 8, 2009

This is my first trip to Venezuela, so I can't compare it to much in this country. The lobby is nice with lots of marble, etc. They speak very little english, so be prepared with your spanish. the rooms are plain, but seem clean. My bed was comfortable. The food is not great, but they have a mall right across... More 

Was this review helpful? Yes 3
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Hotel & grounds (14)
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Bathroom (16)
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