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Embassy Suites by Hilton Caracas

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Av Francisco de Miranda con Av El Parque, Caracas 1060, Venezuela
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Embassy Suites by Hilton Caracas
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Embassy Suites by Hilton Caracas
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318 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Abu Dhabi, United Arab Emirates
Level Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

As a said in the title, the stay was good but there are a few things that could put the hotel in a position of quality decreasing compare with the past (I stayed there for more than 50 nights). The door lock was very uncomfortable, no tlf at the bathroom and the wi-fi did not cover all the room (only... More 

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JulioArteaga, Public Relations Manager at Embassy Suites by Hilton Caracas, responded to this review
Google Translation

Estimado (a) Buenas tardes. Reciba un cordial saludo de mi parte y la Gran Familia Embassy Suites Caracas. Muchas gracias... More 

Miami, Florida
1 review
1 of 5 stars Reviewed 1 week ago

I have stayed at this hotel for years now. It used to be good now its very far from it. However, checked in at this hotel on Monday June 29th, 2015 at 9pm, called the front desk before for reservations and had a quote for one suite bedroom, once I got to the Hotel the fee had changed and the... More 

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JulioArteaga, Public Relations Manager at Embassy Suites by Hilton Caracas, responded to this review

With apologies, I come to talk to you after carefully analyzing the unfortunate events that occurred during his recent visit to our hotel and expressed through this page. Since then we proceeded to revise their excellent report and has been taken as a particularly sensitive case that deserves our full attention and focus. Then I would first like to extend... More 

Portland, Oregon
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

I always stay at this hotel when visiting Caracas. It's a good price for nicer hotel in a good zone in this city. The staff is friendly and helpful and there are restaurant options in the hotel if you don't want to have to leave at night. Sambil Caracas is close by for daytime shopping!

Review collected in partnership with Embassy Suites Hotels

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JulioArteaga, Public Relations Manager at Embassy Suites by Hilton Caracas, responded to this review
Google Translation

Estimado (a); Muchas gracias por su valioso tiempo al completar la evaluación de servicio de su reciente visita. Sus opiniones... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 12, 2015

I have stayed at this hotel every year for period of aprox. two months. So I can really say that I know the pro and cons of the Embassy Suites. The hotel has been experimenting changes and gradually the quality of the service has been deteriorating. This has mainly to do that the staff is not sufficiently trained but also... More 

Was this review helpful? Yes 1
JulioArteaga, Public Relations Manager at Embassy Suites by Hilton Caracas, responded to this review
Google Translation

Estimado (a) Buenas tardes. Muchas gracias por su valioso tiempo al completar la evaluación de servicio de su reciente visita.... More 

Puerto Ordaz, Venezuela
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed April 24, 2015

a not pleasant experience, having booked this hotel to be of the Hilton chain but the reality is that of the 5 stars it has you can spare 3 at least, personal discourteous, folded mattresses, air conditioning does not work, would not return to this hotel

Was this review helpful? Yes 1
Level Contributor
29 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed February 11, 2015

After 4 hours travel in highway with my pregant wife and two daughters the first thing they told me before a "Good day Sir" was "Your checkin is at 3 o-clock pm you have to wait till is time..." it was 2:10pm, well... We will wait at the restaurant for lunch... I was shocked by this welcome at this hotel.... More 

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Willemstad
Level Contributor
4 reviews
3 of 5 stars Reviewed February 2, 2015

The Embassy suites in Caracas is not up to USA standards, but nevertheless is a comfortable and reasonably priced hotel to stay. Free internet and free breakfast give this hotel an advantage over others.

Review collected in partnership with Embassy Suites Hotels

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Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed January 28, 2015

I stayed for 2 weeks and I hope I will never go back to this hotel. The rooms are old and dirty. Internet is terrible, I would only get signal by standing next to the room door. The rooms are noisy, breakfast is average/bad, more than once I was unable to order room-service because no one would pick up the... More 

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Level Contributor
168 reviews
101 hotel reviews
common_n_hotel_reviews_1bd8 153 helpful votes
3 of 5 stars Reviewed December 5, 2014

Just stayed here for a week, and will be checking out tomorrow. The hotel itself is rather good, the service less so, everything seems to take an age, I have to keep calling down for my laundry to be delivered, room cleaning seems a bit sporadic etc. The suites them selves are good, large sitting room / work area, decent... More 

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Level Contributor
49 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
2 of 5 stars Reviewed November 10, 2014

Stayed twice. First stay was ok, for being Caracas. Rooms are really old and should be refurbished. Internet works bad. My second stay was horrible. I had to wait nearly two hours for my room, which was next to the electrical generator. I was then given another room, just as noisy but too tired to complain. I did not sleep... More 

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