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Embassy Suites by Hilton Caracas

Travelers' Choice award winner
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Av Francisco de Miranda con Av El Parque, Caracas 1060, Venezuela
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1 room 1 adult
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Embassy Suites by Hilton Caracas
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365 Reviews from our TripAdvisor Community

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Monsey , NY, United States
1 review
5 of 5 stars Reviewed November 4, 2015

The location is excellent and the service superb, the breakfast is plentiful and delicious , the natural fruits are very fresh and tasty , elevators working great, excellent hotel, The location is in the center next to shopping centers.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Leonardo D
ZPernia, General Manager at Embassy Suites by Hilton Caracas, responded to this review

Thank you for taking a moment to share your experience. I am happy to hear your generous comments. Remarks like yours challenge us to bring to our guest a better service every day. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Zoraida Pernia General Manager More 

Auckland, New Zealand
2 reviews
1 of 5 stars Reviewed October 29, 2015

Location is great and it have full facilitates just everything is been run down due to lack of maintenance, cleaning is hit and miss, most departments don't answer the phone, the restaurant staff are surely and lazy, I stay in hotels for about 200 days per year and the front desk staff are a rude, lazy, unhelpful and worst I... More 

Helpful?
Thank ajbpotter
Deande, Public Relations Manager at Embassy Suites by Hilton Caracas, responded to this review

Dear Calvin Patten, I am very sorry we were not able to provide you with the quality of services you deserved during your recent stay with us. Please know that this is not typical of our hotel and staff, and we are sorry we didn’t meet your expectations during your stay. We are always looking for ways to improve our... More 

New York City, New York
Level Contributor
95 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
4 of 5 stars Reviewed September 13, 2015

The Embassy Suites Caracas has been subject of many controversial conversations: - The place is well located, close to the main metro line and many dining opportunities, including the usual suspects like McDonalds and Burger King. The area around the hotel was safe to walk around during day - Pre-Paid booking through the Hilton Website removes all the hassle of... More 

Helpful?
Thank pinkilly2
Berlin, Germany
Level Contributor
98 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
5 of 5 stars Reviewed September 12, 2015 via mobile

Conveniently located close to 2 metro stations and restaurants Well equipped rooms, all amenities you need Very good breakfast, free drinks at happy hour But the most important: very friendly and professional staff, always helpful. I can really recommend to stay at this hotel. When reading some negative reviews by other guests please keep in mind: The embassy suites in... More 

Helpful?
1 Thank Thomas H
Level Contributor
191 reviews
114 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
4 of 5 stars Reviewed August 11, 2015

Stayed here again, for 8 nights and was a little concerned that it had gone downhill based on recent reviews. I don't think it has, it's as good as it was, given the problems in Venezuala. Room was fine, clean, tidy, and serviced (all except one day). Water delivered every day but no soap for a couple of days (not... More 

Helpful?
Thank jetsettel
JulioArteaga, Public Relations Manager at Embassy Suites by Hilton Caracas, responded to this review

Dear, Good afternoon. Thank you very much for your valuable time to complete the evaluation of service your recent visit . Your views commit us continue looking for better alternatives so that those who are all part of this family 's be focused on the service he owes Our Customers . HOPE keep giving you the best care . He... More 

Abu Dhabi, United Arab Emirates
Level Contributor
42 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed July 24, 2015

As a said in the title, the stay was good but there are a few things that could put the hotel in a position of quality decreasing compare with the past (I stayed there for more than 50 nights). The door lock was very uncomfortable, no tlf at the bathroom and the wi-fi did not cover all the room (only... More 

Helpful?
Thank eglier1
JulioArteaga, Public Relations Manager at Embassy Suites by Hilton Caracas, responded to this review
Google Translation

Estimado (a) Buenas tardes. Reciba un cordial saludo de mi parte y la Gran Familia Embassy Suites Caracas. Muchas gracias... More 

Miami, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 20, 2015

I have stayed at this hotel for years now. It used to be good now its very far from it. However, checked in at this hotel on Monday June 29th, 2015 at 9pm, called the front desk before for reservations and had a quote for one suite bedroom, once I got to the Hotel the fee had changed and the... More 

Helpful?
1 Thank DiegoGonzalezCrespo
JulioArteaga, Public Relations Manager at Embassy Suites by Hilton Caracas, responded to this review

With apologies, I come to talk to you after carefully analyzing the unfortunate events that occurred during his recent visit to our hotel and expressed through this page. Since then we proceeded to revise their excellent report and has been taken as a particularly sensitive case that deserves our full attention and focus. Then I would first like to extend... More 

Portland, Oregon
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 10, 2015

I always stay at this hotel when visiting Caracas. It's a good price for nicer hotel in a good zone in this city. The staff is friendly and helpful and there are restaurant options in the hotel if you don't want to have to leave at night. Sambil Caracas is close by for daytime shopping!

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Jenn56048
JulioArteaga, Public Relations Manager at Embassy Suites by Hilton Caracas, responded to this review
Google Translation

Estimado (a); Muchas gracias por su valioso tiempo al completar la evaluación de servicio de su reciente visita. Sus opiniones... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 12, 2015

I have stayed at this hotel every year for period of aprox. two months. So I can really say that I know the pro and cons of the Embassy Suites. The hotel has been experimenting changes and gradually the quality of the service has been deteriorating. This has mainly to do that the staff is not sufficiently trained but also... More 

Helpful?
1 Thank 28hermanm
JulioArteaga, Public Relations Manager at Embassy Suites by Hilton Caracas, responded to this review
Google Translation

Estimado (a) Buenas tardes. Muchas gracias por su valioso tiempo al completar la evaluación de servicio de su reciente visita.... More 

Puerto Ordaz, Venezuela
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed April 24, 2015

a not pleasant experience, having booked this hotel to be of the Hilton chain but the reality is that of the 5 stars it has you can spare 3 at least, personal discourteous, folded mattresses, air conditioning does not work, would not return to this hotel

Helpful?
1 Thank Gonzalo M
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