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Gran Melia Caracas Hotel

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Ave Casanova, Urb. Bellomonte, Caracas 1050, Venezuela
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Gran Melia Caracas Hotel
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Gran Melia Caracas Hotel
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Gran Melia Caracas Hotel
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475 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
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Helsinki
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 4 weeks ago

This high-end Hotel is many-sided and quite interesting enterance to the city of Caracas and even a Venezuelan culture. .. You can tell it immediately from lobbys bombastic architecture! The service is thoughtful and overall whole package is comprehensive. We got express breakfast due the early flight,) Have a good food (example the Italian reastaurant by the pool), pool area... More 

Was this review helpful? Yes
Joaquin D, Director General at Gran Melia Caracas Hotel, responded to this review

Dear Guest, First at all, we want to thank you for having chosen Gran Meliá Caracas as your Hotel in Caracas. We also thank you for taking time to write some comments about your stay in our Hotel. We would like to apologize for any inconveniences that you may have experienced during your stay. We hope to give us the... More 

1 review
1 of 5 stars Reviewed April 12, 2015

Five star hotels usually offer as part of their services and included in the rates: Breakfast, Free Internet, in room coffee service,in room hair dryer, access to minibar, expedite response of guest requests, well, we did not get any of these over our one night stay on April 11. And the room rate + other services extremely overpriced. It was... More 

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Joaquin D, Director General at Gran Melia Caracas Hotel, responded to this review

Dear Mr. Jesús, we would like to offer you our most sincere apologies for all the inconveniences you had during your stay. If you are familiar with our company, you know these are not our standards for quality. Our main goal is to ensure the satisfaction of each of our distinguished guests, such as yourself, and this information helps us... More 

Travelers are raving about these Caracas hotels

Malta
Contributor
16 reviews 16 reviews
11 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 14, 2014

It has a full and varied menu, great narurales juices, cleaning rooms ok, good view of the city, is expensive but good, near to the shopping center and subway and bus stop... Caracas is a funny city for party

Was this review helpful? Yes 1
Joaquin D, Director General at Gran Melia Caracas Hotel, responded to this review

Dear Guest, It pleases me to learn that you had a great time at our property. I am glad to learn that you were delighted with our food and facilities. Thank you for your valuable comments and we look forward to welcoming you back at this your home in Caracas - Venezuela. Best regards, Joaquín Dominguez General Manager More 

A TripAdvisor Member
1 of 5 stars Reviewed October 15, 2014

It is a very old hotel with unpleasant dark rooms . staffs were unhelpful and sometimes rude, the receptionists couldn't speak english well . You have to pay extra money for all the facilities that are usually free in other hotels like using the gym , internet and even the Room service ???!!! actually I didn't find any good point... More 

Was this review helpful? Yes 3
Joaquin D, Director General at Gran Melia Caracas Hotel, responded to this review

Dear Guest, We greatly appreciate your feedback on Trip Advisor and all the details mentioned above. We are truly sorry, if we could not surpass your expectations with some of our services. Your review it is very important to us because give us the opportunity to know better about the aspects we need to work on, in order to give... More 

Toronto, Canada
Senior Contributor
41 reviews 41 reviews
39 hotel reviews
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed September 17, 2014

Always a great stay at Gran Melia Caracas. It is our favorite hotel in Caracas. The Red Level Service is amazing and all the staff are very professional and accommodating. They treat you like a true VIP. The happy hour and breakfast service offer great variety and quality. Thank you again to all the staff. We will see you again... More 

Review collected in partnership with Melia Hotels International

Was this review helpful? Yes
Joaquin D, Director General at Gran Melia Caracas Hotel, responded to this review

Dear Guest, First of all, I would like to thank you for your preference in selecting us for your recent stay in Caracas, as well as for letting us know about your experience. Once again, thank you for your valuable comments. We await you soon at your second home, Gran Meliá Caracas. Best regards, Joaquín Dominguez Director General . More 

Newnan, Georgia
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed September 9, 2014

This is one of the nicer hotels in Caracas but not the best for the money. I've stayed other places in Caracas for the same money with a better experience. The room was nice, bathroom had a bidet and Jacuzzi tub but - as has been mentioned before - the maintenance was lacking. Cracked tiles, missing fixtures, etc. Also compared... More 

Was this review helpful? Yes
Joaquin D, Director General at Gran Melia Caracas Hotel, responded to this review

Dear Chris, First of all, we would like to thank you for letting us know about your recent experience at Gran Meliá Caracas and for choose our Hotel for your stay. We are truly sorry, if we could not surpass your expectations with some of our services. Your review it is very important to us because give us the opportunity... More 

Senior Contributor
36 reviews 36 reviews
16 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed August 3, 2014

Due to business needs I go continuously to Caracas and this is my home in this nice city. The Melia is a big hotel with victorian luxury and even if a lot of maintenance is needed, is still opulent, and together with "El Recreo Shopping Mall" and the apartment's tower is a complete and functional commerce unit. Even if outside... More 

Was this review helpful? Yes
Joaquin D, Director General at Gran Melia Caracas Hotel, responded to this review

Dear Jorge, First of all, we would like to thank you for letting us know about your experience at Gran Meliá Caracas. We are glad to know our service fitted your expectations in every way, with the variety offered at our specialty restaurants, bars and warm service. Your recognition will be transmitted to our staff in order to motivate them... More 

Colombo, Sri Lanka
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed July 24, 2014

I stayed three days at Gran Melia during my stay at Venezuela last week. I like their service, the hotel interior and food. I stayed in room number 903. So the I could see a nice view of hills and high way from my room. I hadn't had much communication problems when I was in Gran Melia. There were English... More 

Was this review helpful? Yes
Joaquin D, Director General at Gran Melia Caracas Hotel, responded to this review

Dear Guest, First of all we want to thank you for selecting Gran Meliá Caracas as your Hotel in Caracas and for taking the time to describe and specify the areas that you enjoyed the most. We are pleased to read you enjoyed the food quality and variety in our restaurants, Thank you for letting us know your observations about... More 

Poperinge, Belgium
Senior Contributor
35 reviews 35 reviews
11 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed July 20, 2014

Very posh and flashy, which made me feel a bit awkward with all the poverty you see in Caracas. On the other hand, excellent service, makes you feel at home and safe, as a woman travelling alone that is important.

Was this review helpful? Yes
Joaquin D, Director General at Gran Melia Caracas Hotel, responded to this review

Dear guest, Thank you for visit Gran Meliá Caracas. We are glad to read your expectations were fully covered with the service provided. Please be sure we will keep our high quality standards to guarantee the attentive and caring service provided by our staff. It is crucial for us to create unforgettable memories from every moment during your stay. Receive... More 

Barquisimeto, Venezuela
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 2, 2014

I just got back from spending a week at the Gran Melià Caracas. It is a beautiful hotel but what made the stay a great experience was the staff. The food was outstanding! Starting for the most extensive breakfast Buffett we've experienced. I would recommend this hotel to anybody looking at the 5 star hotels in Caracas, although I haven`t... More 

Was this review helpful? Yes 1
Joaquin D, Director General at Gran Melia Caracas Hotel, responded to this review

Dear Miguel, I would like to express my gratitude for having chosen our Gran Meliá Caracas as the place to stay in Caracas. It is a pleasure for me to hear that your experience left a memorable impression on you. At the Gran Meliá Caracas we have a commitment to provide quality service beyond our guests’ expectations, and it is... More 

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