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Gran Melia Caracas Hotel

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Ave Casanova, Urb. Bellomonte, Caracas 1050, Venezuela
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1 room 1 guest
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Gran Melia Caracas Hotel
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529 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
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Salem, OR, United States
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We stayed at the Gran Melia Caracas in mid-August; as usual, it was an outstanding experience; very conveniently located to reach any area of Caracas, it is co-joined with a very nice shopping center; plenty of nice restaurants and tascas near by; at the same time is in one of the eblematic neighborhoods of Caracas, "Sabana Grande." Customer service at... More 

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Dallas, Texas
1 review
5 of 5 stars Reviewed 3 weeks ago

This is a nice and inexpensive hotel if you travel with local currency, otherwise you will be paying a fortune. Beds are small, at least the two we got in our bedroom, they are maybe 2 inches larger than a twin size bed. Don't expect full size like in the States if you ask for two beds. Nevertheless, they were... More 

Review collected in partnership with Meliá Hotels International

Was this review helpful? Yes
Joaquin D, Director General at Gran Melia Caracas Hotel, responded to this review

Dear Julio, We are delighted to read your wonderful review about your experience with us. We sincerely would like to thank you for trusting our Gran Meliá Caracas as the perfect place to stay in Caracas. Our team would please to welcome you again for another memorable experience in this beautiful land. Kind regards, Joaquin Dominguez Managing Director More 

Fort Lauderdale, Florida, United States
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed May 26, 2015

The hotel staff is great, this people is the best I've seen in a while, but rooms, at least the two I were in, are not the best maintained. The restroom and the shower were not working properly, rugs were dirty. To be short, maintenance left a lot to be desired in this hotel. Pity because is a wonderful building,... More 

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Joaquin D, Director General at Gran Melia Caracas Hotel, responded to this review

Dear Luis, Receive a cordial greeting on behalf of the Gran Meliá Caracas Hotel. We want to get our sincere apologies, concerning the problems cited in your stay with us. We continually work with our partners to ensure we provide the best quality of service to our guests. We appreciate that has expressed us your dissatisfaction; this way allows us... More 

Helsinki
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed April 18, 2015

This high-end Hotel is many-sided and quite interesting enterance to the city of Caracas and even a Venezuelan culture. .. You can tell it immediately from lobbys bombastic architecture! The service is thoughtful and overall whole package is comprehensive. We got express breakfast due the early flight,) Have a good food (example the Italian reastaurant by the pool), pool area... More 

Was this review helpful? Yes 1
Joaquin D, Director General at Gran Melia Caracas Hotel, responded to this review

Dear Guest, First at all, we want to thank you for having chosen Gran Meliá Caracas as your Hotel in Caracas. We also thank you for taking time to write some comments about your stay in our Hotel. We would like to apologize for any inconveniences that you may have experienced during your stay. We hope to give us the... More 

Level Contributor
3 reviews
1 of 5 stars Reviewed April 12, 2015

Five star hotels usually offer as part of their services and included in the rates: Breakfast, Free Internet, in room coffee service,in room hair dryer, access to minibar, expedite response of guest requests, well, we did not get any of these over our one night stay on April 11. And the room rate + other services extremely overpriced. It was... More 

Was this review helpful? Yes
Joaquin D, Director General at Gran Melia Caracas Hotel, responded to this review

Dear Mr. Jesús, we would like to offer you our most sincere apologies for all the inconveniences you had during your stay. If you are familiar with our company, you know these are not our standards for quality. Our main goal is to ensure the satisfaction of each of our distinguished guests, such as yourself, and this information helps us... More 

Travelers are raving about these Caracas hotels

Malta
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed December 14, 2014

It has a full and varied menu, great narurales juices, cleaning rooms ok, good view of the city, is expensive but good, near to the shopping center and subway and bus stop... Caracas is a funny city for party

Was this review helpful? Yes 1
Joaquin D, Director General at Gran Melia Caracas Hotel, responded to this review

Dear Guest, It pleases me to learn that you had a great time at our property. I am glad to learn that you were delighted with our food and facilities. Thank you for your valuable comments and we look forward to welcoming you back at this your home in Caracas - Venezuela. Best regards, Joaquín Dominguez General Manager More 

A TripAdvisor Member
1 of 5 stars Reviewed October 15, 2014

It is a very old hotel with unpleasant dark rooms . staffs were unhelpful and sometimes rude, the receptionists couldn't speak english well . You have to pay extra money for all the facilities that are usually free in other hotels like using the gym , internet and even the Room service ???!!! actually I didn't find any good point... More 

Was this review helpful? Yes 3
Joaquin D, Director General at Gran Melia Caracas Hotel, responded to this review

Dear Guest, We greatly appreciate your feedback on Trip Advisor and all the details mentioned above. We are truly sorry, if we could not surpass your expectations with some of our services. Your review it is very important to us because give us the opportunity to know better about the aspects we need to work on, in order to give... More 

Toronto, Canada
Level Contributor
41 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed September 17, 2014

Always a great stay at Gran Melia Caracas. It is our favorite hotel in Caracas. The Red Level Service is amazing and all the staff are very professional and accommodating. They treat you like a true VIP. The happy hour and breakfast service offer great variety and quality. Thank you again to all the staff. We will see you again... More 

Review collected in partnership with Melia Hotels International

Was this review helpful? Yes
Joaquin D, Director General at Gran Melia Caracas Hotel, responded to this review

Dear Guest, First of all, I would like to thank you for your preference in selecting us for your recent stay in Caracas, as well as for letting us know about your experience. Once again, thank you for your valuable comments. We await you soon at your second home, Gran Meliá Caracas. Best regards, Joaquín Dominguez Director General . More 

Newnan, Georgia
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed September 9, 2014

This is one of the nicer hotels in Caracas but not the best for the money. I've stayed other places in Caracas for the same money with a better experience. The room was nice, bathroom had a bidet and Jacuzzi tub but - as has been mentioned before - the maintenance was lacking. Cracked tiles, missing fixtures, etc. Also compared... More 

Was this review helpful? Yes
Joaquin D, Director General at Gran Melia Caracas Hotel, responded to this review

Dear Chris, First of all, we would like to thank you for letting us know about your recent experience at Gran Meliá Caracas and for choose our Hotel for your stay. We are truly sorry, if we could not surpass your expectations with some of our services. Your review it is very important to us because give us the opportunity... More 

Level Contributor
36 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed August 3, 2014

Due to business needs I go continuously to Caracas and this is my home in this nice city. The Melia is a big hotel with victorian luxury and even if a lot of maintenance is needed, is still opulent, and together with "El Recreo Shopping Mall" and the apartment's tower is a complete and functional commerce unit. Even if outside... More 

Was this review helpful? Yes
Joaquin D, Director General at Gran Melia Caracas Hotel, responded to this review

Dear Jorge, First of all, we would like to thank you for letting us know about your experience at Gran Meliá Caracas. We are glad to know our service fitted your expectations in every way, with the variety offered at our specialty restaurants, bars and warm service. Your recognition will be transmitted to our staff in order to motivate them... More 

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