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All 85 Caracas hotels

Gran Melia Caracas Hotel

4.5 of 5 Hotel   |   Ave Casanova, Urb. Bellomonte, Caracas 1050, Venezuela (El Recreo)
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Gran Melia Caracas Hotel
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62%
Ranked #7 of 85 hotels in Caracas
A recent review
4 of 5 stars reviewed 1 week ago
Chulani K Colombo, Sri Lanka
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343 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
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English first
Colombo, Sri Lanka
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed three days at Gran Melia during my stay at Venezuela last week. I like their service, the hotel interior and food. I stayed in room number 903. So the I could see a nice view of hills and high way from my room. I hadn't had much communication problems when I was in Gran Melia. There were English... More

Was this review helpful? Yes
Joaquin D, Director General at Gran Melia Caracas Hotel, responded to this review

Dear Guest, First of all we want to thank you for selecting Gran Meliá Caracas as your Hotel in Caracas and for taking the time to describe and specify the areas that you enjoyed the most. We are pleased to read you enjoyed the food quality and variety in our restaurants, Thank you for letting us know your observations about... More

Poperinge, Belgium
Senior Contributor
34 reviews 34 reviews
11 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 1 week ago

Very posh and flashy, which made me feel a bit awkward with all the poverty you see in Caracas. On the other hand, excellent service, makes you feel at home and safe, as a woman travelling alone that is important.

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Joaquin D, Director General at Gran Melia Caracas Hotel, responded to this review

Dear guest, Thank you for visit Gran Meliá Caracas. We are glad to read your expectations were fully covered with the service provided. Please be sure we will keep our high quality standards to guarantee the attentive and caring service provided by our staff. It is crucial for us to create unforgettable memories from every moment during your stay. Receive... More

Barquisimeto, Venezuela
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 2, 2014

I just got back from spending a week at the Gran Melià Caracas. It is a beautiful hotel but what made the stay a great experience was the staff. The food was outstanding! Starting for the most extensive breakfast Buffett we've experienced. I would recommend this hotel to anybody looking at the 5 star hotels in Caracas, although I haven`t... More

Was this review helpful? Yes 1
Joaquin D, Director General at Gran Melia Caracas Hotel, responded to this review

Dear Miguel, I would like to express my gratitude for having chosen our Gran Meliá Caracas as the place to stay in Caracas. It is a pleasure for me to hear that your experience left a memorable impression on you. At the Gran Meliá Caracas we have a commitment to provide quality service beyond our guests’ expectations, and it is... More

Venezolano
Senior Contributor
31 reviews 31 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed May 13, 2014

I stayed at this hotel for one night only, The room was clean and confortable, specially the bed. The hotel looks elegant but it is too old and it is probably over rated. I had lunch in the Merendero Restaurant on Level 3. It was quite good, also I had breakfast the next morning and it was also very good... More

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Joaquin D, Director General at Gran Melia Caracas Hotel, responded to this review

Dear Luis, First of all we would like to thank you for having chosen Gran Meliá Caracas Hotel as the place to stay. We really appreciate all the good aspects you have mentioned. We actually feel so proud to know that you found some of our services amazing. In the other hand, we really apologize to have not reached your... More

Barcelona, Spain
Top Contributor
86 reviews 86 reviews
86 hotel reviews
150 helpful votes 150 helpful votes
4 of 5 stars Reviewed May 4, 2014

I stayed almost in all Meliá hotels in the world and at this Gran Meliá about 15 years ago. I remember this was the poshest and most expensive hotel in the city. When I arrived on my last stay, I remembered it as it once was, but the bliss was gone. We are all changing and our travel needs too,... More

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Joaquin D, Director General at Gran Melia Caracas Hotel, responded to this review

Dear Guest, First and foremost, please accept our gratitude for your having taken the time to air your comments and concerns regarding your recent stay with us. We appreciate your observations concerning our service. I regret very much that we did not impress you with some of our services. I assure you, that the managers of the various departments involved... More

Valencia, Carabobo, Venezuela
Contributor
13 reviews 13 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed March 18, 2014

Gran Melia is a luxury hotel in center of Caracas the rate is very hight but this is a constant rule in Venezuela. The attention isn't at the level that the hotel wanna be, a lot of dettail are missing or isn't take the appropriate attention needed at this level. Breakfast is good but not exelent like the dinner.

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Joaquin D, Director General at Gran Melia Caracas Hotel, responded to this review
Google Translation

Apreciado Massimo, Agradecemos su preferencia al elegirnos para su estancia y haber tomado parte de su valioso tiempo para darnos... More

Toronto, Canada
Senior Contributor
37 reviews 37 reviews
35 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed January 28, 2014

We just had another great stay at Gran Melia Caracas Red level. The staff are always very friendly and ensure we are well looked after. The room was clean, the bed was very comfortable, the happy hour and breakfast had lots of variety. The room service was perfect. The hotel is right next to a large shopping mall which has... More

Was this review helpful? Yes 2
Joaquin D, Director General at Gran Melia Caracas Hotel, responded to this review

Dear Guest, First of all, I would like to thank you for your preference and for letting us know about your recent experience. I feel proud to learn that our staff participated in making your stay a great one. Once again, thank you for your valuable comments. We await you soon at your second home, Gran Meliá Caracas. Sincerely yours,... More

Caracas
1 review
1 of 5 stars Reviewed January 17, 2014

Last weekend, I was staying in this hotel which I tried to enjoy with my wife. The hotel register was a unskilled person. Every single thing that I asked her about the room and service, she had to call her supervisor and ask how to do it. Also, there were three of those persons and just one of them was... More

Review collected in partnership with Melia Hotels International

Was this review helpful? Yes
Joaquin D, Director General at Gran Melia Caracas Hotel, responded to this review

Dear Juan, Please accept our gratitude for your having taken the time to air your comments and concerns regarding your recent stay with us. We appreciate the observations concerning the service you have received from our Staff. I regret very much that we did not impress you with some of our services. I assure you, that the managers of the... More

Rome, Italy
Contributor
16 reviews 16 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed January 15, 2014

This 5* hotel offers services and quality like a 3 star hotel. We suffered lack of efficiency of the staff (that cannot speak a fluent english!): broken safe and room lights, no daily change of linen and towels, no bar/beverage in the room, etc. We complaint with the hotel manager with no adeguate feedback. Never again in this hotel!

Review collected in partnership with Melia Hotels International

Was this review helpful? Yes
Joaquin D, Director General at Gran Melia Caracas Hotel, responded to this review

Dear Guest, I would like to extend you our most sincere apologies for any difficulties you may have experienced during your stay. I am sorry that your experience was not what you expected. I assure you that the managers of the various departments involved have been informed of your particular observations and that appropiate measures will be taken wherever possible.... More

1 review
5 of 5 stars Reviewed November 27, 2013

My stay here in November was very good. Staff was very attentive and helpful. Breakfast buffet is spectacular. The extra amenities with red reservation well worth the $. Location to Central district very convenient. Next to mall as well as local shopping.

Was this review helpful? Yes
Joaquin D, Director General at Gran Melia Caracas Hotel, responded to this review

Dear Mr. Adam, plese receive a cordial greeting from Gran Meliá Caracas Hotel. First of all we would like to thank you for having chosen our Hotel as the place to stay. We really appreciate all the good aspects you have mentioned. We actually feel so proud to know that you found some of our services amazing. Sincerely yours, Joaquin... More

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Additional Information about Gran Melia Caracas Hotel

Address: Ave Casanova, Urb. Bellomonte, Caracas 1050, Venezuela
Phone Number:
Location: Venezuela > Capital Region > Caracas > El Recreo
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Gran Melia Caracas Hotel 4.5*
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Also Known As:
Gran Melia Caracas
Caracas Gran Melia

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#3 Spa Hotel in Caracas #4 Luxury Hotel in Caracas #5 Business Hotel in Caracas
Hotel Class
Number of rooms
430

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