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All 86 Caracas hotels

Gran Melia Caracas Hotel

4.5 of 5 Hotel   |   Ave Casanova, Urb. Bellomonte, Caracas 1050, Venezuela (El Recreo)
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Gran Melia Caracas Hotel
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62%
Ranked #10 of 86 hotels in Caracas
A recent review
3 of 5 stars reviewed 4 weeks ago
Massimo S Valencia, Carabobo, Venezuela
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317 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Valencia, Carabobo, Venezuela
Contributor
11 reviews 11 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

Gran Melia is a luxury hotel in center of Caracas the rate is very hight but this is a constant rule in Venezuela. The attention isn't at the level that the hotel wanna be, a lot of dettail are missing or isn't take the appropriate attention needed at this level. Breakfast is good but not exelent like the dinner.

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Joaquin D, Director General at Gran Melia Caracas Hotel, responded to this review
Google Translation

Apreciado Massimo, Agradecemos su preferencia al elegirnos para su estancia y haber tomado parte de su valioso tiempo para darnos... More

Toronto, Canada
Senior Contributor
37 reviews 37 reviews
35 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed January 28, 2014

We just had another great stay at Gran Melia Caracas Red level. The staff are always very friendly and ensure we are well looked after. The room was clean, the bed was very comfortable, the happy hour and breakfast had lots of variety. The room service was perfect. The hotel is right next to a large shopping mall which has... More

Was this review helpful? Yes 1
Joaquin D, Director General at Gran Melia Caracas Hotel, responded to this review

Dear Guest, First of all, I would like to thank you for your preference and for letting us know about your recent experience. I feel proud to learn that our staff participated in making your stay a great one. Once again, thank you for your valuable comments. We await you soon at your second home, Gran Meliá Caracas. Sincerely yours,... More

Caracas
1 review
1 of 5 stars Reviewed January 17, 2014

Last weekend, I was staying in this hotel which I tried to enjoy with my wife. The hotel register was a unskilled person. Every single thing that I asked her about the room and service, she had to call her supervisor and ask how to do it. Also, there were three of those persons and just one of them was... More

Review collected in partnership with Melia Hotels International

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Joaquin D, Director General at Gran Melia Caracas Hotel, responded to this review

Dear Juan, Please accept our gratitude for your having taken the time to air your comments and concerns regarding your recent stay with us. We appreciate the observations concerning the service you have received from our Staff. I regret very much that we did not impress you with some of our services. I assure you, that the managers of the... More

Rome, Italy
Contributor
16 reviews 16 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed January 15, 2014

This 5* hotel offers services and quality like a 3 star hotel. We suffered lack of efficiency of the staff (that cannot speak a fluent english!): broken safe and room lights, no daily change of linen and towels, no bar/beverage in the room, etc. We complaint with the hotel manager with no adeguate feedback. Never again in this hotel!

Review collected in partnership with Melia Hotels International

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Joaquin D, Director General at Gran Melia Caracas Hotel, responded to this review

Dear Guest, I would like to extend you our most sincere apologies for any difficulties you may have experienced during your stay. I am sorry that your experience was not what you expected. I assure you that the managers of the various departments involved have been informed of your particular observations and that appropiate measures will be taken wherever possible.... More

1 review
5 of 5 stars Reviewed November 27, 2013

My stay here in November was very good. Staff was very attentive and helpful. Breakfast buffet is spectacular. The extra amenities with red reservation well worth the $. Location to Central district very convenient. Next to mall as well as local shopping.

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Joaquin D, Director General at Gran Melia Caracas Hotel, responded to this review

Dear Mr. Adam, plese receive a cordial greeting from Gran Meliá Caracas Hotel. First of all we would like to thank you for having chosen our Hotel as the place to stay. We really appreciate all the good aspects you have mentioned. We actually feel so proud to know that you found some of our services amazing. Sincerely yours, Joaquin... More

Mashhad, Khorasan, Iran
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 23, 2013

i stayed in gran melia hotel in 2012 . breakfast is very very good best breakfast that i seen in Venezuela hotels . nice pool with nice view. the rooms are clean and comfort. services are very good and fast . but some of staffs don't know English just receptions staffs knows english . the location of hotel is in... More

Was this review helpful? Yes 1
Joaquin D, Director General at Gran Melia Caracas Hotel, responded to this review

Dear guest, I would like to thank you for choosing our Gran Meliá Caracas as the place to stay in the city. It is truly a pleasure for me to hear that you had a memorable stay with us due to the effort and dedication demonstrated by our staff. We are aware that it is only because of them that... More

California
Contributor
17 reviews 17 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed November 21, 2013

We liked our stay here - the restaurant took extra pains to provide us with a vegetarian lunch. The staff friendly; I expected them to provide free Wi-Fi - found out you had to pay! The lobby area was very inviting and the rooms were clean

Was this review helpful? Yes
Joaquin D, Director General at Gran Melia Caracas Hotel, responded to this review

Dear guest, Receive a cordial greeting on behalf of the General management of the Gran Meliá Caracas Hotel. We wish to extend our most heartfelt apologies for the inconvenience caused during your stay at our Hotel. Facts as those you describe are not live up to our standards. We appreciate your collaboration to demonstrate us your dissatisfaction, because so we... More

Houston, Texas
Top Contributor
52 reviews 52 reviews
30 hotel reviews
35 helpful votes 35 helpful votes
1 of 5 stars Reviewed October 27, 2013

I stayed at the Gran Melia last year and wrote a negative review on May 13, 2012. The hotel responded to my review via the Trip Advisor website, and suggested that I contact them via the email provided in their response. I am going to be staying there again in about a week, and I just sent them an email... More

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Lorena V, Gerente at Gran Melia Caracas Hotel, responded to this review

Dear guest, First and foremost, please accept our gratitude for having taken the time to let us know about your concerns regarding with your recent stay with us. We appreciate all your comments. I regret very much that we did not impress you with some of our services. I assure you, that the managers of the various departments involved have... More

Parkland, Florida
Contributor
19 reviews 19 reviews
18 hotel reviews
37 helpful votes 37 helpful votes
1 of 5 stars Reviewed October 14, 2013

This hotels shows its age... Oh yeah !!! Not only by looking the accommodations and furniture totally outdated but also the regular maintenance. I couldn't resit and took pictures from a bucket that was on the middle of the corridor during all days of my stay to care for a dripping (of course someone was replacing it..), as well for... More

Was this review helpful? Yes 1
Lorena V, Gerente at Gran Melia Caracas Hotel, responded to this review

Dear Guest, I would like to thank you for choosing our Gran Meliá Caracas as the place to spend your days in our city. In the other hand, we really apologize to have not reached your expectations in some of our services. We would like you to know that we will take in consideration all these negative aspects in order... More

West Hollywood, California
1 review
3 of 5 stars Reviewed October 13, 2013

Well, The Hotel shows that once it was a very luxurious place, but now it shows a lack of maintenance of it facilities. Our room had a broken (and dirty) spa tub, broken shower head. We didn't know we had a fridge available because it was hidden inside a locked cabinet that they opened the second day. WiFI is limited... More

Was this review helpful? Yes
Lorena V, Gerente at Gran Melia Caracas Hotel, responded to this review

Dear Leandro, Please receive a cordial greeting on behalf of the General management of the Gran Meliá Caracas Hotel. We wish to extend our most heartfelt apologies for the inconvenience caused during your stay at our Hotel. Facts as those you describe are not live up to our standards. We appreciate your collaboration to demonstrate us your dissatisfaction, because so... More

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Additional Information about Gran Melia Caracas Hotel

Also Known As:
Gran Melia Caracas
Caracas Gran Melia
Address: Ave Casanova, Urb. Bellomonte, Caracas 1050, Venezuela
Phone Number:
Location: Venezuela > Capital Region > Caracas > El Recreo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Luxury Hotel in Caracas
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Gran Melia Caracas Hotel 4.5*
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