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All 85 Caracas hotels

Gran Melia Caracas Hotel

4.5 of 5 Hotel   |   Ave Casanova, Urb. Bellomonte, Caracas 1050, Venezuela (El Recreo)
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Ranked #8 of 85 Hotels in Caracas
A recent review
5 of 5 stars Reviewed September 17, 2014
Dwyrwas Toronto, Canada
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381 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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A TripAdvisor Member
1 of 5 stars Reviewed 1 week ago

It is a very old hotel with unpleasant dark rooms . staffs were unhelpful and sometimes rude, the receptionists couldn't speak english well . You have to pay extra money for all the facilities that are usually free in other hotels like using the gym , internet and even the Room service ???!!! actually I didn't find any good point... More

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Joaquin D, Director General at Gran Melia Caracas Hotel, responded to this review

Dear Guest, We greatly appreciate your feedback on Trip Advisor and all the details mentioned above. We are truly sorry, if we could not surpass your expectations with some of our services. Your review it is very important to us because give us the opportunity to know better about the aspects we need to work on, in order to give... More

Toronto, Canada
Senior Contributor
39 reviews 39 reviews
37 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed September 17, 2014

Always a great stay at Gran Melia Caracas. It is our favorite hotel in Caracas. The Red Level Service is amazing and all the staff are very professional and accommodating. They treat you like a true VIP. The happy hour and breakfast service offer great variety and quality. Thank you again to all the staff. We will see you again... More

Review collected in partnership with Melia Hotels International

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Joaquin D, Director General at Gran Melia Caracas Hotel, responded to this review

Dear Guest, First of all, I would like to thank you for your preference in selecting us for your recent stay in Caracas, as well as for letting us know about your experience. Once again, thank you for your valuable comments. We await you soon at your second home, Gran Meliá Caracas. Best regards, Joaquín Dominguez Director General . More

Newnan, Georgia
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 9, 2014

This is one of the nicer hotels in Caracas but not the best for the money. I've stayed other places in Caracas for the same money with a better experience. The room was nice, bathroom had a bidet and Jacuzzi tub but - as has been mentioned before - the maintenance was lacking. Cracked tiles, missing fixtures, etc. Also compared... More

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Joaquin D, Director General at Gran Melia Caracas Hotel, responded to this review

Dear Chris, First of all, we would like to thank you for letting us know about your recent experience at Gran Meliá Caracas and for choose our Hotel for your stay. We are truly sorry, if we could not surpass your expectations with some of our services. Your review it is very important to us because give us the opportunity... More

Contributor
18 reviews 18 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 3, 2014

Due to business needs I go continuously to Caracas and this is my home in this nice city. The Melia is a big hotel with victorian luxury and even if a lot of maintenance is needed, is still opulent, and together with "El Recreo Shopping Mall" and the apartment's tower is a complete and functional commerce unit. Even if outside... More

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Joaquin D, Director General at Gran Melia Caracas Hotel, responded to this review

Dear Jorge, First of all, we would like to thank you for letting us know about your experience at Gran Meliá Caracas. We are glad to know our service fitted your expectations in every way, with the variety offered at our specialty restaurants, bars and warm service. Your recognition will be transmitted to our staff in order to motivate them... More

Colombo, Sri Lanka
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed July 24, 2014

I stayed three days at Gran Melia during my stay at Venezuela last week. I like their service, the hotel interior and food. I stayed in room number 903. So the I could see a nice view of hills and high way from my room. I hadn't had much communication problems when I was in Gran Melia. There were English... More

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Joaquin D, Director General at Gran Melia Caracas Hotel, responded to this review

Dear Guest, First of all we want to thank you for selecting Gran Meliá Caracas as your Hotel in Caracas and for taking the time to describe and specify the areas that you enjoyed the most. We are pleased to read you enjoyed the food quality and variety in our restaurants, Thank you for letting us know your observations about... More

Poperinge, Belgium
Senior Contributor
34 reviews 34 reviews
11 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed July 20, 2014

Very posh and flashy, which made me feel a bit awkward with all the poverty you see in Caracas. On the other hand, excellent service, makes you feel at home and safe, as a woman travelling alone that is important.

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Joaquin D, Director General at Gran Melia Caracas Hotel, responded to this review

Dear guest, Thank you for visit Gran Meliá Caracas. We are glad to read your expectations were fully covered with the service provided. Please be sure we will keep our high quality standards to guarantee the attentive and caring service provided by our staff. It is crucial for us to create unforgettable memories from every moment during your stay. Receive... More

Barquisimeto, Venezuela
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 2, 2014

I just got back from spending a week at the Gran Melià Caracas. It is a beautiful hotel but what made the stay a great experience was the staff. The food was outstanding! Starting for the most extensive breakfast Buffett we've experienced. I would recommend this hotel to anybody looking at the 5 star hotels in Caracas, although I haven`t... More

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Joaquin D, Director General at Gran Melia Caracas Hotel, responded to this review

Dear Miguel, I would like to express my gratitude for having chosen our Gran Meliá Caracas as the place to stay in Caracas. It is a pleasure for me to hear that your experience left a memorable impression on you. At the Gran Meliá Caracas we have a commitment to provide quality service beyond our guests’ expectations, and it is... More

Venezolano
Senior Contributor
32 reviews 32 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed May 13, 2014

I stayed at this hotel for one night only, The room was clean and confortable, specially the bed. The hotel looks elegant but it is too old and it is probably over rated. I had lunch in the Merendero Restaurant on Level 3. It was quite good, also I had breakfast the next morning and it was also very good... More

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Joaquin D, Director General at Gran Melia Caracas Hotel, responded to this review

Dear Luis, First of all we would like to thank you for having chosen Gran Meliá Caracas Hotel as the place to stay. We really appreciate all the good aspects you have mentioned. We actually feel so proud to know that you found some of our services amazing. In the other hand, we really apologize to have not reached your... More

Barcelona, Spain
Top Contributor
89 reviews 89 reviews
89 hotel reviews
161 helpful votes 161 helpful votes
4 of 5 stars Reviewed May 4, 2014

I stayed almost in all Meliá hotels in the world and at this Gran Meliá about 15 years ago. I remember this was the poshest and most expensive hotel in the city. When I arrived on my last stay, I remembered it as it once was, but the bliss was gone. We are all changing and our travel needs too,... More

Was this review helpful? Yes
Joaquin D, Director General at Gran Melia Caracas Hotel, responded to this review

Dear Guest, First and foremost, please accept our gratitude for your having taken the time to air your comments and concerns regarding your recent stay with us. We appreciate your observations concerning our service. I regret very much that we did not impress you with some of our services. I assure you, that the managers of the various departments involved... More

Valencia, Carabobo, Venezuela
Contributor
13 reviews 13 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed March 18, 2014

Gran Melia is a luxury hotel in center of Caracas the rate is very hight but this is a constant rule in Venezuela. The attention isn't at the level that the hotel wanna be, a lot of dettail are missing or isn't take the appropriate attention needed at this level. Breakfast is good but not exelent like the dinner.

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Joaquin D, Director General at Gran Melia Caracas Hotel, responded to this review
Google Translation

Apreciado Massimo, Agradecemos su preferencia al elegirnos para su estancia y haber tomado parte de su valioso tiempo para darnos... More

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Additional Information about Gran Melia Caracas Hotel

Address: Ave Casanova, Urb. Bellomonte, Caracas 1050, Venezuela
Phone Number:
Location: Venezuela > Capital Region > Caracas > El Recreo
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Gran Melia Caracas Hotel 4.5*
Number of rooms: 430
Reservation Options:
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Also Known As:
Gran Melia Caracas
Caracas Gran Melia

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