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Gran Melia Caracas Hotel

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Ave Casanova, Urb. Bellomonte, Caracas 1050, Venezuela
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1 room 1 adult
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Gran Melia Caracas Hotel
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646 Reviews from our TripAdvisor Community

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1 review
5 of 5 stars Reviewed December 22, 2015

Went to Caracas a couple of weeks ago. Hotel Gran Melia Caracas was the cherry on top. The service was impeccable. Easy and quick check in, welcoming staff and the most important part the hotel was SPOTLESS! I totally recommend to stay at this amazing hotel when you visit the city!

Helpful?
Thank Carla G
Joaquin D, Gerente at Gran Melia Caracas Hotel, responded to this review

Dear Guest Receive warm greetings from the team that integrates the Hotel Gran Melia Caracas. We wish to express our deep appreciation for your stay in our Hotel and the valuable time has been devoted to write to us. Feedback and suggestions are of vital importance for us because in this way we can improve the quality of our service.... More 

New York City, New York
1 review
5 of 5 stars Reviewed December 13, 2015

When we have to travel to Caracas I like to stay at this hotel. Easy and quick to check in, very nice and welcoming staff but more than anything I've always gotten a super clean room. I loved that the housekeeping people were very attentive to our needs. Perfect place to stay with your family.

Helpful?
Thank Jenniffer D
Joaquin D, Gerente at Gran Melia Caracas Hotel, responded to this review

Dear Guest: Receive warm greetings from the team that integrates the Hotel Gran Meliá Caracas. We appreciate the time to write your review and for choosing us as your Hotel of choice for your stay. We hope to have fulfilled your expectations and reiterate you once again our appreciation for your preference. Cordially Joaquin Dominguez General Management More 

Stowmarket, United Kingdom
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed December 10, 2015

I stayed here for a week in what is described as the Meliã Group's flagship hotel in Latin America, in one of their Red Level rooms. The room itself, on the fifteenth floor, was actually rather nice, although I guess that some would describe it as dated (harshly, in my opinion). Very few of the staff speak much English, which... More 

Helpful?
Thank FacelessBureaucrat
Joaquin D, Gerente at Gran Melia Caracas Hotel, responded to this review

Dear Guest: Receive warm greetings from the team that integrates the Hotel Gran Meliá Caracas. We appreciate the time to write your review and for choosing us as your Hotel of choice for your stay. We hope to have fulfilled your expectations and reiterate you once again our appreciation for your preference. Cordially Joaquin Dominguez General Management More 

UK
Level Contributor
67 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed November 24, 2015

We arrived at the Grand Melia late afternoon and despite being the only couple check in was very slow. We were shown to our room but the air conditioning wouldn't work and we were immediately moved to another across the corridor with the minimum of fuss. The room was very comfortable and spacious and the beds were wonderful. We had... More 

Helpful?
Thank Sea_Vixen
Joaquin D, Gerente at Gran Melia Caracas Hotel, responded to this review

Dear Guest Receive warm greetings from the team that integrates the Hotel Gran Melia Caracas. We wish to express our deep appreciation for your stay in our Hotel and the valuable time has been devoted to write to us. Feedback and suggestions are of vital importance for us because in this way we can improve the quality of our service.... More 

Chichester, United Kingdom
Level Contributor
112 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed November 1, 2015

Upmarket hotel in a central safe location in Caracas. Standard of bedroom, facilities what you'd expect for a hotel of this class but I felt that the room rate was quite reasonable. I had to leave too early for breakfast but they provided a good breakfast box for my very early flight

Helpful?
Thank bryan t
Joaquin D, Gerente at Gran Melia Caracas Hotel, responded to this review

Dear Guest Our goal is not only providing quality service to customers, but also exceed their expectations and anticipate their desires. That is why we are extremely flattered to learn that fully enjoyed your stay with us. I also want to thank you for your comments on our staff and it is thanks to them that we can achieve fill... More 

Rome, Italy
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed October 12, 2015

Best option for Caracas, excellent relationship cost/value, check if the Sunday brunch is available during your stay (best in Caracas, but they had some probs due to the situation of the country - Venezuela).

Review collected in partnership with Meliá Hotels International

Helpful?
Thank FrancescoRoma1973
Joaquin D, Gerente at Gran Melia Caracas Hotel, responded to this review

Dear Franccesco Please accept the warmest greetings from all the staff Gran Melia Caracas and the General Management of our Hotel. We hope see you again inyour this new home!! Cordially, Joaquin Dominguez General Manager More 

Panama City, Panama
1 review
4 of 5 stars Reviewed September 15, 2015

Had a pleasant stay. Beautifully maintained hotel, clean, spacious rooms. All amenities that one needs for business are available. Menu is well balanced and offers choices for all palates. Minor issue which I could not understand is how a hotel this big can run out of beer, but then again, who cares about beer when the rest of the country... More 

Helpful?
Thank Ivan D
Joaquin D, Gerente at Gran Melia Caracas Hotel, responded to this review

Dear Guest, First at all, we want to thank you for having chosen Gran Meliá Caracas as your Hotel in Caracas. We also thank you for taking time to write some comments about your stay in our Hotel. We hope to give us the opportunity to provide the care and quality you deserve at a future visit, please contact us... More 

Huntingdon
Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed September 11, 2015

Stayed here for 2 nights before heading out to explore the rest of the country. It has a very large and grand lobby area with a very small bar area. The lobby stands out, as I and my friends, were waiting there for three quarters of an hour getting checked in. I do not understand why it took so long... More 

Helpful?
Thank AimlessTraveller22
Joaquin D, Gerente at Gran Melia Caracas Hotel, responded to this review

Dear Guest I on behalf of all staff working at the Gran Melia Caracas on my own behalf and present our sincere apologies for the experience during your stay in the hotel with slow service. We are continuously training our staff and giving feedback to improve every day and provide the best service in town. I warmly thank choosing us... More 

Salem, OR, United States
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed August 22, 2015

We stayed at the Gran Melia Caracas in mid-August; as usual, it was an outstanding experience; very conveniently located to reach any area of Caracas, it is co-joined with a very nice shopping center; plenty of nice restaurants and tascas near by; at the same time is in one of the eblematic neighborhoods of Caracas, "Sabana Grande." Customer service at... More 

Helpful?
1 Thank Gunnar G
Joaquin D, Gerente at Gran Melia Caracas Hotel, responded to this review

Dear Guest Thank you for choosing us as your choice of accommodation in Caracas, we expect you back with us. Sincerely, Joaquin Dominguez More 

Dallas, Texas
1 review
5 of 5 stars Reviewed August 4, 2015

This is a nice and inexpensive hotel if you travel with local currency, otherwise you will be paying a fortune. Beds are small, at least the two we got in our bedroom, they are maybe 2 inches larger than a twin size bed. Don't expect full size like in the States if you ask for two beds. Nevertheless, they were... More 

Review collected in partnership with Meliá Hotels International

Helpful?
Thank Julio R
Joaquin D, Director General at Gran Melia Caracas Hotel, responded to this review

Dear Julio, We are delighted to read your wonderful review about your experience with us. We sincerely would like to thank you for trusting our Gran Meliá Caracas as the perfect place to stay in Caracas. Our team would please to welcome you again for another memorable experience in this beautiful land. Kind regards, Joaquin Dominguez Managing Director More 

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