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JW Marriott Hotel Caracas

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Av Venezuela con Calle Mohedano | El Rosal, Caracas 1060, Venezuela
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JW Marriott Hotel Caracas
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JW Marriott Hotel Caracas
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JW Marriott Hotel Caracas
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382 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
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There are newer reviews for JW Marriott Hotel Caracas
See the most recent reviews
Dallas, Texas
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 3, 2014

I had two separate stays at the JW Marriott in Caracas in between a trip to Angel Falls. Both times I had my room upgraded because of my super elite executive status and both times were quick and efficient. I used points both times and it was pretty good value I think. During my stays I met a few of... More 

Was this review helpful? Yes
JoseGonzalezE, Gerente at JW Marriott Hotel Caracas, responded to this review

Dear flyingwarner, On behalf of the JW Marriott Caracas, we thank you for taking the time to share your experience. Comments like yours help us improve continuously. We love serving you and look forward to every visit. Sincerely, José González Espinosa General Manager - JW Marriott Caracas More 

Guaynabo, Puerto Rico
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed December 1, 2014 via mobile

We went to Caracas for a wedding and all the group stay in JW. Everyone was talking about the good localization, and the great hotel it is. Service is excellent, very kind people. Food is also very good.

Was this review helpful? Yes
JoseGonzalezE, Gerente at JW Marriott Hotel Caracas, responded to this review

Dear YYCM Thank you for your post and for sharing your experience. At the JW Marriott Caracas we are very happy to see that you enjoyed your stay.. We certainly were delighted to host you and hope to welcome you back soon. Sincerely, José González Espinosa General Manager- JW Marriott Caracas More 

Florida
Top Contributor
50 reviews 50 reviews
25 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed November 23, 2014

Well, let's just say that between average and bad this JW was the average!! Arrived to the hotel, to find out that my room was not ready, true I arrived before check-in time but only half an hr before... Then they told I had to wait more than an hour!! So I ended up going to exec lounge and finally... More 

Was this review helpful? Yes 2
JoseGonzalezE, Manager at JW Marriott Hotel Caracas, responded to this review

Dear Alfredo G, On behalf of JW Marriott Caracas, we apologize for the experience regarding your recent stay with us. We We woukld like to thank for taking the time to comment, as your experience allows us to keep working on improving. We have taken note of the mentioned issues to start working on them inmediately, so we can best... More 

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed November 22, 2014

I am a Platinum Member for Marriott and had the chance to visit multiple JW and none of them treat you as good as this one.. My room get always upgraded prior my arrival (had never ask for it, they do it in advance). The entire staff is friendly and there to serve (something very weird in Venezuela) and well... More 

Was this review helpful? Yes
JoseGonzalezE, Gerente at JW Marriott Hotel Caracas, responded to this review

Dear Marco4902000, From the General Management at the JW Marriott Caracas, we are happy to know your experience was a great one. We certainly were delighted to host you. Thank you for taking the time to comment, as your thoughts have been shared with everyone on our team. We look forward to to welcome you back soon. Best Regards José... More 

Miami, Florida
Top Contributor
318 reviews 318 reviews
50 hotel reviews
110 helpful votes 110 helpful votes
5 of 5 stars Reviewed November 15, 2014

It is my favorite hotel in Caracas. I have been coming to this hotel for 10 years. Their service is outstanding. Rooms are impeccable. Food is amazing. Ernesto is one of the managers at this hotel He is wonderful. Keep up the good work. The breakfast buffet has a variety of dishes fresh fruits parfaits Venezuelan dishes etc.

Was this review helpful? Yes
JoseGonzalezE, Gerente at JW Marriott Hotel Caracas, responded to this review

Deatr Albertomiami, It has been a pleasure fo everyone at the JW Marriott Caracas to host you. Comments like yours help us continue to work on achieving excellence. We hope to serve you everytime you visit Caracas and enjoy once again its incredible skyline. Sincerely, José González Espinosa General Manager - JW Marriott Caracas More 

Houston, Texas
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 10, 2014

I've been staying in the JW Marriott hotel in caracas for a few long stays and I recommend this hotel for who has to spend time in Caracas. the personnel is nicer than other hotels I've stayed. The business lounge personnel, the housekeeping personnel, the laundry personnel and the gym personnel are really nice and proactive in improving the quality... More 

Was this review helpful? Yes 1
JoseGonzalezE, Gerente at JW Marriott Hotel Caracas, responded to this review

Dear valerav82, Thank you for taking the time to comment on your stay. At the JW Marriott Caracas we are very happy to know you had a great experience during your visit, and we have informed our team of the nice comments you had for them. We were delighted to welcome you and hope to host you back in the... More 

1 review
5 of 5 stars Reviewed November 2, 2014

I was hosted by Vanessa Lemus and Natascha Briceño. They are willing to help and serve you in whatever you need during your stay. 100% Recomended. Great enviroment and facilities. Its location is very comefortable and there are nice places near to go.

Was this review helpful? Yes
JoseGonzalezE, Manager at JW Marriott Hotel Caracas, responded to this review

Dear Jose N, It has been a pleasure to host you. Thank you for taking the time to comment on your experience, as your thoughts have been shared with everyone on our team. We look forward to have you back at JW Marriott Caracas in the near future. Sincerely, José González Espinosa General Manager - JW Marriott Caracas More 

1 review
5 of 5 stars Reviewed October 27, 2014

I've been staying at JW marriott Caracas for the last year and a half and it's been great. People like Vanessa Lemus at the restaurant and Antonio at the front desk have made me feel like home. Great custom service and they also care about details to make each day as comfortable as possible. This is the best option to... More 

Was this review helpful? Yes
JoseGonzalezE, Manager at JW Marriott Hotel Caracas, responded to this review

Dear Kenia S, It has been a pleasure to host you on your long stay. We are glad our staff and service make you feel at home. Thank you for sharing your comments. Our main goal is to keep our guests and clients happy, with the level of service JW Marriott hotels are known for. Sincerely, José González Espinosa General... More 

Bogota, Colombia
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 24, 2014

I have been here for 4 days, i have no words to describe the very good service at room at restaurant (nice waiter Darwin Lozano), and in general all staff. My room was pretty big, comfy and luxurious, without any noise around and a excellent sight of Caracas city.

Was this review helpful? Yes 1
JoseGonzalezE, Manager at JW Marriott Hotel Caracas, responded to this review

Deatr madfish33, It has been a pleasure fo everyone at the JW Marriott Caracas to host you. Comments like yours help us continue to work on achieving excellence. We hope to serve you everytime you visit Caracas and enjoy once again its incredible skyline. Sincerely, José González Espinosa General Manager - JW Marriott Caracas More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 19, 2014

Good service and excellent attention Specially all the staff work there Thanks mr Francisco!! The most hotel in the world!! JW MARRIOTT The breakfast its wonderfully, the room service is fast, the rest its amazing and the people always have a smile

Was this review helpful? Yes 1
JoseGonzalezE, Gerente at JW Marriott Hotel Caracas, responded to this review

Dear Rima H, On behalf of everyone at the JW Marriott Caracas, we would like to thank you for taking the time to share your experience. It has been a pleasure hosting you. We look forward to serve you again next time you are in Caracas. Sincerely, José González Espinosa General Manager - JW Marriott Caracas More 

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