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All 84 Caracas hotels

JW Marriott Hotel Caracas

4.5 of 5 Hotel   |   Av Venezuela con Calle Mohedano | El Rosal, Caracas 1060, Venezuela (El Rosal)
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Ranked #1 of 84 Hotels in Caracas
A recent review
5 of 5 stars Reviewed August 7, 2014
CDRLLOYD London, United Kingdom
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254 reviews from our community

Traveler rating
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    43
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    10
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for JW Marriott Hotel Caracas
See the most recent reviews
London, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 7, 2014

We travel to Caracas really often and we have stayed in different hotels but the Marriott stand out because of the talent management, the high quality of service and attention to detail remains. The staff is amazing the room have been comfortable and immaculate. In all our visits to caracas we have stayed at a series of different hotels, now... More

Was this review helpful? Yes 1
JoseGonzalezE, Manager at JW Marriott Hotel Caracas, responded to this review

Dear CDRLLOYD, On behalf of everyone at the JW Marriott Caracas, we are delighted to know your experience is always a pleasant one. We have shared your comments with the team, who are certainly happy to serve you on every visit. Thank you for taking the time to comment, as we have taken into account your recomendations. We look forward... More

Valencia
Contributor
19 reviews 19 reviews
9 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed August 1, 2014

A wonderful hotel to stay-in in Caracas. It is very expensive but you get for your money, services, extreme high standard, friendly and English speaking staff as well as top quality rooms. Everything works and is made of high quality. Our room (8th floor) was a suite that offered us great value and comfort. The frontdesk (Ms.Alejandra) as well as... More

Was this review helpful? Yes 2
JoseGonzalezE, Manager at JW Marriott Hotel Caracas, responded to this review
Google Translation

Dear Sabana-UpM, On behalf of the General Management at the JW Marriott Caracas, we are delighted to know your experience... More

Caracas
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 22, 2014 via mobile

It's a little be expensive. But if you need to stay in Caracas in a great location you shoul stay at Marriott hotel. It's on the bussines heart of the city and near to great restaurants and comercial centers.Services were very nice and buffet breackfast it was excellent. My suite-room was large enough. But maybe bathroom can be updated

Was this review helpful? Yes 1
Jose0209, Manager at JW Marriott Hotel Caracas, responded to this review

Dear KapbCaracas, On behalf of the General Management at the JW Marriott Caracas, we are delighted to know your experience was a positive one. We certainly were happy to host you. Thank you for taking the time to comment. We look forward to having you back soon. Sincerely, José González Espinosa General Manager - JW Marriott Caracas More

Perth, Australia
Top Contributor
52 reviews 52 reviews
47 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed June 18, 2014

Stayed here for one night while in transit through Caracas. We arrived in the morning before check-in time after more than 40 hours of travelling from Australia, and the hotel staff very kindly found us a room so we could have a rest. This wasn’t my first time in this hotel… the downstairs/lobby area still looks like a big old... More

Was this review helpful? Yes 4
Jose0209, Manager at JW Marriott Hotel Caracas, responded to this review

Dear Expat_Chiqui, Thanks for giving us a new opportunity to host you. As guests are our most valuable treasure, we´re glad to know we have improved from your last visit but are very sorry your experience wasn't entirely at the level JW Marriott hotels are known for. From the General Management at JW Marriott Caracas, we are working continuously on... More

Indiana
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 17, 2014 via mobile

Thanks guys for let me enjoyed a few days in JW Marriott Caracas, it was very comfortable and quiet. Also the service was very respectfully. I recommend it to the people who wanna spend a few days in Caracas Venezuela. I want to say thanks to Filipo in the executive floor and John in the restaurant. Good team work and... More

Was this review helpful? Yes 1
Easington, United Kingdom
Senior Contributor
23 reviews 23 reviews
20 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed June 11, 2014

Hotel (very good quality, rooms very good and plush) Facilities (good - swimming pool, gym, business centre) Restaurant food (mainly good, although on one occasion poor) Staff (superb, apart from the staff in the restaurant on one particular night - very slow!) Location (good, plenty of very very good restaurants nearby which I would recommend above the hotel)

Was this review helpful? Yes 1
Toronto, Canada
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 10, 2014

I travel frequently on business and have never experienced a more pleasant team. You are warmly greeted at the door by Arturo, Argenis, Osward and Larry. Management is ALWAYS visible and ensuring you are comfortable. Ernesto and Andres make sure your expectation of service is met and exceeded. You are greeted by a most pleasant Vanesa Lemus when dining at... More

Was this review helpful? Yes 1
Jose0209, Manager at JW Marriott Hotel Caracas, responded to this review

Dear Hilton S, From the General Management at the JW Marriott Caracas, we are happy to know your experience was a great one. We certainly were delighted to host you. Thank you for taking the time to comment, as your thoughts have been shared with everyone on our team. We look forward to to welcome you back soon. More

Fayetteville, Georgia
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed June 8, 2014

We arrived to property pretty late. The check in process was quite slow and time consuming. In my experience Marriott has always prepared for arrivals by having everything ready including being proactive by adding my MR number. There were 5 of us and instead of photocopying all passports with one trip to the back, they took the passports 1 by... More

Was this review helpful? Yes
Jose0209, Manager at JW Marriott Hotel Caracas, responded to this review

Dear Deltagurl, Guests are our most valuable treasure. We´re sorry your experience wasn't at the level of service JW Marriott hotels are known for. All departments have been notified and we are immediately working on improving issues like the one you unfortunately experienced. Thanks for taking the time to write. Being aware of experiences like yours allow us to recognize... More

Toronto, Canada
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 5, 2014

In addition to the great service of any JW Marriott, this professionals will go the extra mile to make you feel at home. Specials thanks to Vanessa Lemus and her amassing commitment both at the restaurant and at the executive launch, you can see that she loves her job (I saw her helping a client who had difficulty putting ear... More

Was this review helpful? Yes 3
Jose0209, Manager at JW Marriott Hotel Caracas, responded to this review

Dear Carlos C, Thank you for taking the time to comment on your stay. At the JW Marriott Caracas we are very happy to know you had a great experience during your visit, and we have informed our team of the nice comments you had for them. We were delighted to welcome you and hope to host you back in... More

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 28, 2014

Excellent employees and staff. Special thanks for support during the event. The food is marvelous, Armando Gutierrez was very attentive and business rooms are spacious and comfortable ideal for events.

Was this review helpful? Yes 1
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Additional Information about JW Marriott Hotel Caracas

Address: Av Venezuela con Calle Mohedano | El Rosal, Caracas 1060, Venezuela
Phone Number:
Location: Venezuela > Capital Region > Caracas > El Rosal
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — JW Marriott Hotel Caracas 4.5*
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Also Known As:
Jw Marriott Caracas
Marriott Hotel Caracas
Marriott Caracas
Caracas Marriott

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