Hotel is well located and easy to reach. The facility is outdated though, the rooms are small and we had the problem that almost nothing worked (water entered from the upper room into our own bathroom, TV was broken); Concierge and reception did not answer the phone. All in all we felt that we did not get an adequate service...
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Intercontinental Tamanaco Caracas hotel reflects on the Venezuela social situation of the last 10-15 years. Outdated place, unmotivated staff, Out of touch of the world's pace, polite at best. Good enough to stand it for the week since you are not at the hotel for most of the day doing business.
Rooms are just OK, mold in the bathtube, no...
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I stayed at this hotel for one night. Since I arrived, everything was a problem and of course no solutions provided by the staff. The guy at the "Ambassador Front Desk" (8th floor) was not polite, unhelpful and light years away from representing a "5 star hotel". Also, at the main front desk of the hotel, no one knew any...
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Dear Guest,
We are sorry about all the disadvantages that you had during you stay.
Thank you for take the time to write this review, a powefull tool for us to improve in all the areas for give to our guests the best service.
We will work on this, and hope you can stay with us again and have a...
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The hotel should have a proper business center, whereby business people can sit down, use compters, print documents, and in general avail themselves of solid communications as well as having a place to have meetings.
Additionaly, the rooms should have a more reliable wi-fi system, as well as providing a higher speed
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I spent 3 nights at the once sparkling InterContinental Tamanaco Caracas (April 2012). It still has a beautiful pool (reminiscent of the 50s) and open views. But rooms and common areas are appalling. It is a surprise that the InterContinental brand allows this property to be part of its chain. Old, dirty carpet, telephone with no cable, a coffee machine...
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H H,
Thank you for your review regarding your recent stay. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and being of further assistance.
Ben J...
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This is a beautiful hotel property, build in 1960 yet super modern and well maintain. The 3 floor has excellent modern rooms. Unfortundley the level of noise in the rooms and in the hallways is extremely high.
The food quality is great!
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Dear guest,
Thank you for your review.
We know about the noise problem on the rooms near the elevators at 3°floor, but the enginer is working in a solution for this.
We hope you can visit us soon again.
Best regards,
Silvana Natale
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The Tamanaco is a fairly standard Intercontinental Hotel. Nicely appointed and freindly staff.
However the lack of hot water was an issue at times which I think was caused by the power cuts that seemed to happen quite regularly while I was there.
The restaraunt was nice but the club lounge was average with the food running out quickly and...
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Dear guest,
Thank you for your review.
As you know, actually the country have so many situations than we try doesnt affect our guests, but some of this issues, unfortunally we cant control, but we are working hard for give to aout guests a nice experience in the visits.
The good news is that Venezuela is getting better this last...
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Stayed in this hotel for three nights recently while visiting Caracas. Be very careful at the airport because local taxi drivers will take you for a ride of your life, steal your money and drop you off someplace you don't want to be. Luckily, the company who was to pick me up finally put my name up on a sheet...
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Dear Mr. Barlow,
Thank you for your review.
As you know, our city have some security problems, as all the big cities of the world.
The good news are that the Mayor of our district reforced the security and police in our zone (Las Mercedes), but is good to have precautions.
The CC Paseo Las Mercedes (front the hotel) is...
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Even though I have visited many times and lived in Caracas for a few years this was my first opportunity to stay at the Tamanaco. I read all the reviews before arrival and all the nightmares looked like coming true. The aircon noisy in first room, the bathroom dirty in second room, the roomrate increased with the third room, extra...
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Dear guest,
Thank you for your review, your comments and your understanding.
We are glad you had a good time, even with the disadvantages.
We are working for a better service and product for our guests, we recommend you the next time stay at 3°floor, you will love our new rooms.
About our city, the hotel is in a very...
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I went with my family 2 different weeks to this hotel. first I reserved a room for 3 and I got one for 2, so my family had to stay in a different place.
When I got in the room, the air conditioner was LOUSY, so I ask for another room. While I was waiting I found a bloody cotton...
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Dear guest,
We are so sorry about all this troubles that you and your family had in our hotel.
You're totally right, this is not acceptable and I cant understand how can be possible all this things, but I can promise you, we will work hard for be better.
Thank you for your comments, this is very usefull for us....
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