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InterContinental Tamanaco Caracas

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Avenida Principal de las Mercedes | PO Box 467, Caracas 1060-A, Venezuela
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1 room 1 adult
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InterContinental Tamanaco Caracas
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381 Reviews from our TripAdvisor Community

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Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

I was in Colombia so I visited Caracas on my way back to Frankfurt for two nights... It's a very dangerous city and the hotel is trying their best. I'm an Intercontinental loyal customer and actually the service is very good, but the hotel needs refurbishment and I had a problem with my AC. There isn't a thing called a... More 

Helpful?
Thank Ashraf K
HotelTamanaco, Guest Relations Manager at InterContinental Tamanaco Caracas, responded to this review

Dear "Ashraf K" Thank you for taking the time to review our property. We work diligently to ensure our facilities are well maintained and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. Lease accept our sincere apologies for any inconvenience these issues may have caused you. Your comments have been forwarded to... More 

Portsmouth, United Kingdom
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

I've stayed in several hotels in Caracas and Vzla. So feel I can give a honest opinion with the knowledge of local comparison. If it's your first time in Venezuela (Vzla) then you need to know that standards and customer service are not as high as western standards... But if your travelling to Vzla you should already be aware of... More 

Helpful?
Thank dougalldog
HotelTamanaco, Guest Relations Manager at InterContinental Tamanaco Caracas, responded to this review

Dear "dougalldog" Thank you for taking the time to review our property. We greatly appreciate your feedback. We work diligently to ensure our facilities are well maintained and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. We hope you will come back and visit us soon! Gerente de Guest Relations/Guest Relations Manager More 

Curitiba, PR
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed September 19, 2015 via mobile

I used to stay at Tamanaco some years ago. It was a very good hotel. This time I was very disappointed. We had booked four single rooms. At the front desk at 1pm, we were told that all four rooms would only be available at 3pm (check in time). However, only my room was ready at 3pm, after a long... More 

Helpful?
1 Thank adautoalmeidajr
HotelTamanaco, Manager at InterContinental Tamanaco Caracas, responded to this review

Dear "adautoalmeidajr" We are terribly sorry for the issues that you experienced. This is not the sort of experience we wish our guests to have. Your comments will be shared with our team. We truly value your feedback and we hope that you will give us the opportunity to change your impression of our hotel. We confident that if you... More 

Travelers are raving about these Caracas hotels

Maitland, Florida
Level Contributor
54 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed September 9, 2015

The Dr. Jekyll part: Such an impressive lobby. All hotel lobbies should be so nice! In her day, she must have been the talk of the town. The place to see and be seen! Excellent service & ambiance in the lobby bar and patio. Excellent service at the outdoor poolside restaurant. Breakfast buffet was ok for the most part with... More 

Helpful?
Thank jfivny
HotelTamanaco, Manager at InterContinental Tamanaco Caracas, responded to this review

Dear "jfivny" Thank you for taking the time to review our property. We work diligently to ensure our facilities are well maintained and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. Lease accept our sincere apologies for any inconvenience these issues may have caused you. Your comments have been forwarded to the... More 

Level Contributor
81 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed September 6, 2015 via mobile

This just to be a great hotel, but now is awful, is you are looking for location I think this is one of the best, BUT we always need more the service is poor the staff is the best, the tennis court are like a war zone all destroyed the only thing good is the tennis teacher (Carlos) great guy,... More 

Helpful?
Thank edcc1967
HotelTamanaco, Manager at InterContinental Tamanaco Caracas, responded to this review

Dear "adautoalmeidajr" Thank you for bringing your concern to our attention. We apologize for the negative issues you experienced. All your comments were shared with the responsible head of each Department in order to identify deficiencies and improve our service. At Root, we take pride in ensuring our guests satisfaction. Unfortunately, we did not meet your expectations this time but... More 

Fitzroy, Australia
2 reviews
5 of 5 stars Reviewed August 21, 2015

I received an Australian Centerlink grant to visit Venezuela to study Socialism and how it can be adopted in Australia. I was lucky that after extensive lobbying, Centerlink upgraded my month long accommodation and I stayed in your hotel. Fortunately having an expense account and everything paid for made my stay very welcoming. Your staff were lovely and the amenities... More 

Helpful?
Thank sarahbath1975
HotelTamanaco, Guest Relations Manager at InterContinental Tamanaco Caracas, responded to this review

Dear Mr. "sarahbath1975". Thank you for taking the time to share your experience with others. Your thoughtful remarks are very helpful in allowing us to continue to deliver the most excellent experience. We look forward to welcoming you back, Regards, Gerente de Guest Relations / Guest Relations Manager More 

Miami Beach, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 15, 2015

It's an old hotel that is in the middle of renovating most of the rooms. I was lucky to stay in one of the newly renovated rooms and it was very nice. The food is fantastic, the breakfast buffet is amazing as well. The service was above average, the bartenders and servers were very serious, never smiled. I was checked... More 

Helpful?
1 Thank MauroBeach
HotelTamanaco, Guest Relations Manager at InterContinental Tamanaco Caracas, responded to this review

Dear "MauroBeach" Thank you for staying with us and for taking the time to write a review about our property. We are happy to read that you found our staff helpful and that you liked our location. We look forward to seeing you during your next stay in Venezuela! We hope to have the opportunity in welcoming you back to... More 

New York City, New York
Level Contributor
78 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
2 of 5 stars Reviewed June 20, 2015

My husband and I decided to "splurge" on a few hotels on our 6 months trip of South America. This was one of those hotels. It was fine, however for the price, definitely not worth it. The facilities need updating, but most of all what is offered does not justify the price per night at all.

Helpful?
Thank Allison B
HotelTamanaco, Guest Relations Manager at InterContinental Tamanaco Caracas, responded to this review

Dear "Allison B" Thank you for bringing your concern to our attention. We apologize for the negative issues you experienced. All your comments were shared with the responsible head of each Department in order to identify deficiencies and improve our service. At Root, we take pride in ensuring our guests satisfaction. Unfortunately, we did not meet your expectations this time... More 

Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed May 7, 2015 via mobile

I stayed at this hotel just for a couple of nights. The hotel is well located at the east of the city , you will be very close to mall's , night clubs (if you want to take the risk of going out at night). The hotel facilities needs some work. From the pool you can see some parts of... More 

Helpful?
Thank Elvis t
HotelTamanaco, Guest Relations Manager at InterContinental Tamanaco Caracas, responded to this review

Dear "Elvis t " Thank you for bringing your concern to our attention. We apologize for the negative issues you experienced. All your comments were shared with the responsible head of Department in order to identify deficiencies and improve our service. Looking forward to welcoming you again in a near future. Regards, Gerente de Guest Relations / Guest Relations Manager More 

Copenhagen, Denmark
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed April 4, 2015

Stayed in this hotel for 5 days and it is for sure that the hotel is overrated. It is certainly a good middle range hotel. The rooms, hte cleaning and the service have plenty of space to be better. Compared to hotel priced in neighboor countryies the prices in Venezuela are way over rated. You simply get more for your... More 

Helpful?
1 Thank Ina T
HotelTamanaco, Guest Relations Manager at InterContinental Tamanaco Caracas, responded to this review

Dear "Ina T " Thank you for bringing your concern to our attention. We apologize for the negative issues you experienced. All your comments were shared with the responsible head of each Department in order to identify deficiencies and improve our service. At Root, we take pride in ensuring our guests satisfaction. Unfortunately, we did not meet your expectations this... More 

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