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All 85 Caracas hotels

InterContinental Tamanaco Caracas

5.0 of 5 Hotel   |   Avenida Principal de las Mercedes | PO Box 467, Caracas 1060-A, Venezuela
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InterContinental Tamanaco Caracas
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Ranked #19 of 85 Hotels in Caracas
A recent review
4 of 5 stars Reviewed August 25, 2014
LauraLaura82 Houston, Texas
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314 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Mexico City, Mexico
Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 days ago NEW

It is a shame that charge fees of 5-star hotel when not comply with the standards or even 3, the elevators were damaged 2 times in 4 days, service elevators does not work, broken mini bar, not water and a long list of shortcomings. It is unbelievable that the Intercontinental group allow this type of things.

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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

No towels at the room, no cofee no water. The restaurant are good but waiters forget what you asked for. The toilet was loose and I almost fall. The executive lounge kept closed during all my stay. The response from the hotel management was not satisfactory at all. I personally do not think that the hotel stands for the Intercontinental... More

Was this review helpful? Yes 1
HotelTamanaco, Front Office Manager at InterContinental Tamanaco Caracas, responded to this review

Dear "Roberto B", Thank you for leaving us a review about your experience at our hotel. You opinion is very important for us to continue to improve our product and service. We are sorry to hear about the several inconveniences during your stay. The experiences that you have described are certainly not characteristic of high standards of service we are... More

Houston, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 25, 2014

The hotel is in a really safe location and although it's supposed to be a five start hotel, it's more of a three (you're basically paying for security). Where do I begin. The lobby is very nice and and the pool was my favorite part. All of the employees were attentive. The food and drinks at the pool bar are... More

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HotelTamanaco, Guest Relations Manager at InterContinental Tamanaco Caracas, responded to this review

Dear " LauraLaura82" Thank you very much for letting us knows your thoughts regarding your stay. We are very disappointed that we failed to exceed your expectations and we want to apologize for the inconveniences you described. Rest assured that your additional comments have been forwarded to the hotel Front Office Manager, and the details of this experience will remain... More

Toledo, Spain
Top Contributor
98 reviews 98 reviews
69 hotel reviews
84 helpful votes 84 helpful votes
1 of 5 stars Reviewed July 13, 2014

Let me explain why I believe this is the worst Hotel (please check otherTrip advisor and you will see that I´m not the only one) 1.- I might understand that Venezuela (due to the political and economical situation is having difficulties) but what cannot be understood is the lack of service sense at that hotel. I write two emails asking... More

Was this review helpful? Yes 3
HotelTamanaco, Guest Relations Manager at InterContinental Tamanaco Caracas, responded to this review

Dear Mr. "Jos8Toledo" Thank you for the time you have taken to complete this review. Your experience and feedback really does mean a lot to us. I really appreciate you have taken part of your time to advise us of your dissatisfaction, which is the first step towards improvement of our services. We are sorry to hear about the several... More

Rome, Italy
Contributor
14 reviews 14 reviews
14 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 5, 2014

I appreciated this elegant hotel in a complex town where everything is possible. It really is an asset inCaracas. Excellent rooms, staff, comfort, security. A very nice hotel indeed. If you are planninf a visit to Caracas this is the place you should stop by.

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HotelTamanaco, Guest Relations Manager at InterContinental Tamanaco Caracas, responded to this review

Dear "Raul S" Thank you for share your experience and give us a good review. We are glad to know you had a great time here in Tamanaco. It is always a pleasure knowing that our guests enjoy their stay. Best Regards, Gerente de Guest Realtions/Guest Relations Manager More

Rome
Senior Contributor
28 reviews 28 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed June 23, 2014

We stayed at Tamanaco hotel for a few days. I can see that this hotel was once a gem in a chaotic city. Now the intercontinental group shouldn't be very proud of it. The lack of investment is visible: huge stains on carpets even on the executive floor, gym is a hotel room with a few machines....what is even more... More

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HotelTamanaco, Guest Relations Manager at InterContinental Tamanaco Caracas, responded to this review

Dear “Family” Thank you for your review regarding your recently stay. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. I´d like to apologize for the issues you experienced at our hotel and assure your comments will be reviewed and reply to our General Manager. Again, we would like to apologize and thank... More

Miami
Senior Contributor
29 reviews 29 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed May 28, 2014

This is tough to review. Obviously the hotel has seen much better times and is struggling to keep up. The contrast is huge and to some extent luck could play a major role on the experience. On the good side: the view, the pool (great for kids), the location (close to restaurants but should take a cab), quality of room... More

Was this review helpful? Yes 1
HotelTamanaco, Guest Relations Manager at InterContinental Tamanaco Caracas, responded to this review

Dear "AEPP1961" Thank you for the time you have taken to complete this review. Your experience and feedback really does mean a lot to us. Please rest assured that we take your comments on customer service seriously and will use them to improve our guest experience. We will take into consideration your recommendations, our guest comments help us improve in... More

Salt Lake City, Utah
Senior Contributor
48 reviews 48 reviews
10 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed May 18, 2014

Our room was small but was "in the newer section". Beautiful lobby with lots of shopping (didn't actually shop but noted large selection). Did get a fairly inexpensive mani / pedi. This area is cramped & very outdated but the staff are very pleasant & helpful. We ordered drinks from the bar while waiting for our rooms to be ready... More

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HotelTamanaco, Guest Relations Manager at InterContinental Tamanaco Caracas, responded to this review

Dear "madannie55" Thank you for your review about your experience in our Hotel. Please accept our sincere apologies for the inconvenience caused on this occasion. We look forward to serving you again at our hotel in the near future. Be assured a record of this report will be kept in to the A & B department and will be taken... More

minneapolis
Top Contributor
57 reviews 57 reviews
28 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed May 14, 2014

I've stayed in this hotel many, many times. I don't pay for it, thank goodness. It is, in my opinion, ridiculously expensive, however it has great amenities, nice pool, you feel safe, minimal language issues. Rooms vary from huge luxury rooms to dumpy 2 bedrooms so pick the room you like. The view is beautiful. The area is safe in... More

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HotelTamanaco, Guest Relations Manager at InterContinental Tamanaco Caracas, responded to this review

Dear "BCNDWorld" Thank you for taking time to let us know your concern, Please be assured a record comment will be kept in the management offices and will be taken into prior consideration for brand standards evaluation. Also thank you for sharing your experience and give us your positive remarks. We look forward to serving you again at our hotel... More

Caracas, Venezuela
Contributor
12 reviews 12 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed May 5, 2014

Unfortunately the hotel did a bait and switch tactic on us. We rented a suite of superior size and comfort, when we arrived, we were placed in a much lower class room. The problem is that the size of the new room was 50% of the one we had rented, but the price was only 5% less. The hotel explained... More

Was this review helpful? Yes 1
HotelTamanaco, Guest Relations Manager at InterContinental Tamanaco Caracas, responded to this review

Dear “bmaxim” Greetings from Hotel Tamanaco InterContinental I really appreciate you have taken part of your time to advise us of your dissatisfaction, which is the first step towards improvement of our services. We are sorry to hear about the several inconveniences with your room and your rate. The experiences that you have described are certainly not characteristic of high... More

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Additional Information about InterContinental Tamanaco Caracas

Address: Avenida Principal de las Mercedes | PO Box 467, Caracas 1060-A, Venezuela
Phone Number:
Location: Venezuela > Capital Region > Caracas
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — InterContinental Tamanaco Caracas 5*
Number of rooms: 535
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Also Known As:
Intercontinental Tamanaco Caracas Hotel Caracas
Intercontinental Caracas
Caracas Tamanaco Hotel

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