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Renaissance Caracas La Castellana Hotel

Travelers' Choice award winner
4.5 of 5
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Av. Eugenio Mendoza Con Calle Urdaneta | La Castellana, Caracas 1060, Venezuela
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Renaissance Caracas La Castellana Hotel
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Ranked #4 of 86 Hotels in Caracas
A recent review
4 of 5 stars Reviewed December 16, 2013
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224 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Renaissance Caracas La Castellana Hotel
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member
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 16, 2013

The hotel was very good looking and clean. Check-in and check-out was less than 10 minutes. Perfect location. Downside: The towels couldn't be any thinner, they felt very cheap for this kind of hotel.. and the drinks at the lobby bar, were way overpriced!!! Other than that, I would've given this hotel 5 stars!

Was this review helpful? Yes 2
Dusseldorf, Germany
Senior Contributor
39 reviews 39 reviews
28 hotel reviews
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed November 18, 2013

Expect checkin and checkout to take at least 30mins per person. Rooms are spacious and clean but there are very few with king size beds. Request top floors or you won't be able to sleep due to traffic. The sun leaves the pool area by 1pm so get there early. Big gym with plenty of cardio. Elevators were limited to... More 

Was this review helpful? Yes 2
Arianna C, Marketing Executive. Marriott Venezuela at Renaissance Caracas La Castellana Hotel, responded to this review

Dear WyanVoyage, Thanks for taking the time to share your thoughts about our Hotel. We´re sorry your experience wasn't at the level of service Renaissance Hotels are known for. Our Front Desk Department has been notified and we are inmediately working on improving the Check In and Out process. Being aware of experiences like yours allow us to recognize and... More 

Caracas, Venezuela
Top Contributor
92 reviews 92 reviews
32 hotel reviews
66 helpful votes 66 helpful votes
3 of 5 stars Reviewed November 12, 2013

A new, modern hotel, centrally located in the Eastern part of the city in a well concurred street. The check-in was quite unusual to say the least, they were 3 receptionists, 2 ladies and a male; approached the male who appeared to be available but he ignored me completely for a fair amount of time; when I asked very politely... More 

Was this review helpful? Yes 2
Arianna C, Marketing Executive. Marriott Venezuela at Renaissance Caracas La Castellana Hotel, responded to this review

Dear Kh445, We do our best to create a lasting impression, an impression that hopefully is positive. We are sorry you encountered a series of unfortunate service interactions; however, I thank you for sharing these experiences - all departments involved have been notified -, allowing us the opportunity to recognize and understand the details that affect a discoverer’s stay. We... More 

Houston, Texas
Contributor
16 reviews 16 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed October 24, 2013

Rooms are ok but noisy. Hotel is clean. Restaurant is to be improved. Neighborhood is what it... Location is quite central. Staff is friendly! Gold member lobby is to be improved (no big choose of food and drink - breakfast is perfect though!). I would go back if imposed but would prefer to try/experiment another one.

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Houston, Texas
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed September 18, 2013

As other reviewers have noted, the Renaissance hotel is in Altamira, one of the safest neighborhoods in Caracas. And while I wouldn't walk alone at night, it seemed safe enough when I was walking with one or two others. I arrived very early in the morning. I had booked a room for the night before to ensure that I had... More 

Was this review helpful? Yes 2
Barcelona, España
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed August 28, 2013

We went to Caracas for a wedding and we were told how dangerous that city was. When we arrived, we found we were staying in one of the safest neighborhoods. There are several good restaurants, a big shopping center and a McDonald's at walking distance, feeling you're safe most of the time. The hotel is brand new, with american or... More 

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Miami, Florida
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed August 20, 2013

The last time I was in Caracas, I decided to give a chance to this hotel in the Marriott chain, at first I was not sure, because I had already been to a Marriott in Caracas, specifically at the JW of El Rosal and it was quite disappointing. Taking into account the fact that Caracas is a city, mostly, truly... More 

Was this review helpful? Yes 1
Buenos Aires, Argentina
1 review
1 of 5 stars Reviewed July 31, 2013

This is a horrible property, and not deserving of the Marriott flag. The staff will tell you one thing and then do another. I would not trust this hotel at all; you would be better off at the Embassy Suites, the Lido Hotel or the InterCOntinental.

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Boynton Beach, Florida
Contributor
14 reviews 14 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 17, 2013

My boyfriend and I stayed here for 3 nights, and everything was amazing. The staff are very friendly and professional. Make sure you try their coffee downstairs in the Lobby.. they make beautiful artsy shapes in your coffee. The rooms are very clean, and modern. The bed feels like a tempura pedic. The room service is very fast, they say... More 

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Panama
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 16, 2013

Well... It's important to be Honest up front: I Do avoid Caracas at all cost! And I'm from Venezuela and only people from here could understand how difficult is to offer great service here.. That being said, when I HAVE to go to Caracas I really appreciate that the Marriott people have the courage (could write a stronger word here)... More 

Was this review helpful? Yes 1
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