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Renaissance Caracas La Castellana Hotel

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Av. Eugenio Mendoza Con Calle Urdaneta | La Castellana, Caracas 1060, Venezuela
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Renaissance Caracas La Castellana Hotel
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249 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
4 of 5 stars Reviewed 3 days ago NEW

Great service from Kairy on the executive lounge. She was very pleased to work with and took care of our breakfast. The hotel over all is good but not valet parking or enough help with the service at entrance and lobby. Otherwise they are very good hope they keep it this way.

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Caracas, Venezuela
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

It is a good hotel, the room was very clean. A great view of Caracas. It has a nice location. The staff and service were nice. The room service was not so good, the food got to my room cold. I prefered the restaurant for breakfast and the food was really good.

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Sao Paulo, SP
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Every time I need to be in Caracas this hotel is on the top of my list. Rooms have a good size, everything is always clean and I don't miss anything. Hotel restaurant is also fine, but breakfast is usually great, not only because of variety (some times is is not that good), but service. All people are quite enjoyable... More 

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Oranjestad, Aruba
1 review
5 of 5 stars Reviewed 3 weeks ago

I have to share my experience with this very nice hotel...very well located close to a theater with live plays...great restaurants at walking distance...The service was great from checking in to checking out...The restaurant has a nice breakfast relax atmosphere and I have to mention my server Ivon she was wonderful make my mornings a great start with her smile... More 

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London
Level Contributor
43 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Having used the R in Hong Kong many times, my first visit to Venezuela was to a 1 night stay in the Renaissance. Just a short walk from the British Embassy. Although check-in was 3pm I was able to get my room (904) early. Nicely appointed with good view. Room service was quick and food very good too. I also... More 

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Caracas, Venezuela
1 review
4 of 5 stars Reviewed May 22, 2015

Hotel is located in an beautiful area with an excellent service...great people. Very close to excellents restaurants. Very comfortable installations It was a great surprise in Caracas. Highly recommendable

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Caracas, Venezuela
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 20, 2015

You can expect fair prices for an excellent overall service. The area is one of the safest in the city, with one of the most active cultural centers close by and several fine dining options close by. The only two reasons why I don't give it a rating of 5 are the front desk personnel that always seem between defensive... More 

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Sao Paulo
Level Contributor
87 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
5 of 5 stars Reviewed May 11, 2015

The Renaissance is located in a very nice neighbourhood. The San Ignacio shopping mall is within walking distance as many restaurants. There is a coffee shop closeby - Mokambo Caffe - which might be a good alternative for having breakfast. If you decide for junk food, there is a McDonald's a few steps away. Rooms are well-appointed and very clean.... More 

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Dallas, Texas
1 review
4 of 5 stars Reviewed April 30, 2015

Hotel service is excellent. The facility is not the newest, but I found the room impeccably clean. The bed, sheets, and pillows are some of the best I have experienced. Executive lounge food is minimal during evening hours. No issues with any toiletry items - everything was always refreshed each day. Very comfortable room with adequate internet and TV options.... More 

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London, United Kingdom
Level Contributor
55 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed April 25, 2015

This hotel is nothing to write home about. The rooms are so-so, bed comfortable but not much else. Inexplicably, there was nothing in the mini-bar. The lobby area lacks charm and could do with a serious face-lift. But the same can be said for the whole of Caracas.

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Renaissance Car... H, Gerente at Renaissance Caracas La Castellana Hotel, responded to this review

Dear PM S, On behalf of the Renaissance Caracas La Castellana Hotel, thanks for taking the time to share your thoughts with us. We are very sorry your experience wasn't at the level of service and quality Renaissance Hotels are known for. All departments have been informed and since then, we have been working on improving communication among our team... More 

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