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All 85 Caracas hotels

Renaissance Caracas La Castellana Hotel

4.5 of 5 Hotel   |   Av. Eugenio Mendoza Con Calle Urdaneta | La Castellana, Caracas 1060, Venezuela (Chacao)
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Ranked #5 of 85 Hotels in Caracas
A recent review
5 of 5 stars reviewed 3 weeks ago
robetrsMI
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170 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Contributor
19 reviews 19 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

The hotel staff are rude when questionned. They have a poor attitude. Room service took 2 hours on a Monday!!!!! Food was OK, but no bread. Where do you see this? Only in this Hotel. Very expensive for the room features. Went to dinner with three friends. Most seating places were filled with people in 4 seats, by themselves. The... More

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Renaissance Car... H, Gerente at Renaissance Caracas La Castellana Hotel, responded to this review

Dear jblesgraeft We are very sorry your experience wasn't at the level of service and quality Renaissance Hotels are known for. Currently, all departments have been informed and we will start working right away on improving. Being aware of experiences like yours allow us to recognize and understand the details that affect a discoverer’s stay. On behalf of the Renaissance... More

1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

I want to thanks the entire staff of the Renaissance Caracas. OUTSTANDING service !. You can ask for anything and if they don't have it they will go the extra mile to make it happen. Great food from Chef Bolivar!!! ! Best Location No dought!

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Renaissance Car... H, Gerente at Renaissance Caracas La Castellana Hotel, responded to this review

Dear robetrsMI We are very pleased to know your impressions and I can assure you that our entire staff appreciates your recognition even when we only do it with the intention of allowing you to discover new and wonderful things every day. For you to living our brand. On behalf of the Renaissance Caracas La Castellana Hotel, thanks for taking... More

São Paulo, Brasil
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed September 18, 2014

This is a quite new/well preserved Renaissance property. Hotel facilities were comfy, with a great clean and maintained perception. Breakfast was perfect, for every taste. The coffee - as in all Venezuela nowadays - are not the best in the world, yet, I could live with it. Friendly staff, very helpful, although room service took 40 minutes for a burguer.... More

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Renaissance Car... H, Gerente at Renaissance Caracas La Castellana Hotel, responded to this review

Dear rcontieri, At Renaissance Caracas La Castellana Hotel, we are very pleased your stay has been a positive experience for you, our friendly and helpfull staff will be very glad to read your comments. Thank you very much for Surely recommended us and for your feedback. We look forward to host you again in the near future. Best regards; Juan... More

California
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed June 29, 2014

It is a very expensive hotel in Caracas. I mean expensive for the service offered. We were a large party in three different rooms, and since day one they got wrong the bills during the breakfast buffet. Knowing that they do not have the experience to deal with situations with little complexity, I told the supervisor in the restaurant about... More

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Renaissance Car... H, Manager at Renaissance Caracas La Castellana Hotel, responded to this review

Dear Hi3000 , On behalf of the Renaissance Caracas La Castellana Hotel, thanks for taking the time to share your thoughts with us. We are very sorry your experience wasn't at the level of service and quality Renaissance Hotels are known for. All departments have been informed and since then, we have been working on improving communication among our team... More

Washington, DC
Senior Contributor
46 reviews 46 reviews
24 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed June 25, 2014

The Renaissance is very expensive if you pay in dollars and the hotel as a whole is a bit dated -- the furniture is bit too old and worn, and the decor is from another era. The rooms are comfortable and clean but the restaurant is terrible -- the food tastes bad and the service is unacceptably slow. Here is... More

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Renaissance Car... H, Manager at Renaissance Caracas La Castellana Hotel, responded to this review

Dear msviv, We are very sorry your experience wasn't at the level of service and quality Renaissance Hotels are known for. Currently, we're working on changing our Restaurant's concept since it has become difficult to find asian supplies in Venezuela. All departments have been informed and we will start working right away on improving. Being aware of experiences like yours... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed June 16, 2014

I have had several bad experiences at this hotel which I used to visit very often. The latest, was a 20 minute wait for checking inn and not because there was too many guests but because there was only one employee working. The other 3 were behind the front desk talking to each other.

Was this review helpful? Yes 1
Renaissance Car... H, Manager at Renaissance Caracas La Castellana Hotel, responded to this review

Dear Camilo M, On behalf of the General Management at Renaissance Caracas La Castellana, we are very sorry your experience wasn't at the level of service Renaissance Hotels are known for. Being aware of experiences like yours allow us to recognize and understand the details that affect a discoverer’s stay. We have informed the department involved of this issue, and... More

London, United Kingdom
Top Contributor
194 reviews 194 reviews
181 hotel reviews
90 helpful votes 90 helpful votes
3 of 5 stars Reviewed June 10, 2014 via mobile

This is a mid-level hotel that is let down by its very average restaurant. Supposed to be Asian fusion but not very Asian, and very mediocre. Staff friendly and efficient, room nice, bathroom ok, decent walk-in shower. Decent executive lounge and breakfast. Hellishly expensive if you are paying at the official (non-local) exchange rate.

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Renaissance Car... H, Manager at Renaissance Caracas La Castellana Hotel, responded to this review

Dear Gobbledyspook, We are very sorry your experience wasn't at the level of service Renaissance Hotels are known for. Currently, we're working on changing our Restaurant's concept since it has become difficult to find asian supplies in Venezuela. Being aware of experiences like yours allow us to recognize and understand the details that affect a discoverer’s stay. On behalf of... More

Houston, Texas
1 review
5 of 5 stars Reviewed June 4, 2014

I didn't have a reservation for the night I stayed... I was invited to a weeding at the hotel last Saturday and the best idea was to stay that night after the party. Great service overall I recommend this hotel 100%

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Renaissance Car... H, Gerente at Renaissance Caracas La Castellana Hotel, responded to this review

Dear Carlos P, On behalf of the General Manager of the Renaissance Caracas La Castellana Hotel, we are very pleased your stay has been a positive experience for you. Thank you very much for your feedback. We look forward to host you again in the near future. More

New York City, New York
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 26, 2014

I stayed here in November, best Hotel in Venezuela. The staff was really nice, and the manager who I had the pleasure to see several times walking in the hotel was really nice and kind. The restaurant "Mijao" was really nice I recommed the "Hamburguesa Caraquena" (hamburguer with avocado and caramelized onions). The rooms were very cleand and nice. Also... More

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member
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 16, 2013

The hotel was very good looking and clean. Check-in and check-out was less than 10 minutes. Perfect location. Downside: The towels couldn't be any thinner, they felt very cheap for this kind of hotel.. and the drinks at the lobby bar, were way overpriced!!! Other than that, I would've given this hotel 5 stars!

Was this review helpful? Yes 2
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Additional Information about Renaissance Caracas La Castellana Hotel

Address: Av. Eugenio Mendoza Con Calle Urdaneta | La Castellana, Caracas 1060, Venezuela
Location: Venezuela > Capital Region > Caracas > Chacao
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Renaissance Caracas La Castellana Hotel 4.5*
Number of rooms: 193
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