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Renaissance Caracas La Castellana Hotel

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Av. Eugenio Mendoza Con Calle Urdaneta | La Castellana, Caracas 1060, Venezuela
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317 Reviews from our TripAdvisor Community

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Miami, Florida
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I stayed at the hotel for 5 nights and i found it very convenient, excellent price and all the personnel working was very very good and willing to please the customers Locate wise is excellent since you hace very close access to all major highways

Helpful?
Thank GGF-Twist
Bogota, Colombia
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed 4 weeks ago

A pretty good hotel that I would stay at again if they refund the almost $500 additional charge they took from my credit card after a recent stay. Briefly, I paid the correct bill that was presented on check out in full and only picked up the additional charge from my bank sttement. No receipt was sent. I'm really disappointed... More 

Helpful?
Thank anthony t
Renaissance Car... H, General Manager at Renaissance Caracas La Castellana Hotel, responded to this review

Sear Sir, It is unfortunate you that you experienced this at our Hotel, it is my understanding you were informed prior to your arrival of the restrictions of the rate you originally booked. It is always our intention that you and every guest is satisfied and with that I invite you to please contact us directly next time and we... More 

Oslo, Norway
Level Contributor
95 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed November 20, 2015

I stayed for a short week combining business and pleasure. Caracas has its supply problems, with scarcity of foodstuff and current consumer goods, but the hotel coped well. The breakfast buffet was copious, the coffee good. The kitchen revealed its quality at lunch and dinner, with some exquisit fish dishes, amon other things. Rooms are comfortable and clean, and quiet.... More 

Helpful?
Thank Oystein N
Fort Lauderdale, Florida
Level Contributor
82 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 stars Reviewed November 13, 2015

We just came back from a 17 days stay. Still waiting for Guest Relations Manager Luis LaCruz to get back to me so he can resolve some issues we had with extra charges and stay posted to wrong account. I don't understand why it's so hard for them to answer emails! Housekeeping was very god in their job, specially Edualia,... More 

Helpful?
1 Thank VenezolanoFLL
Renaissance Car... H, Gerente at Renaissance Caracas La Castellana Hotel, responded to this review

Dear VenezolanoFLL, On behalf of the Renaissance Caracas La Castellana Hotel, thanks for taking the time to share your thoughts with us. We are very sorry your experience wasn't at the level of service and quality Renaissance Hotels. The departments involved have been notified to resolve your situation. Thank you for your good comments from our staff, our friendly and... More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 8, 2015 via mobile

Luis Daniel Yanez and Yoander helped with making the accommodation in Renaissance incredibly enjoyable. A fantastic hotel with exceptional staff. The facilitation of everything we needed at the moment we needed was second to none. The only thing that equaled the comfort of the rooms was the exceptional service.

Helpful?
Thank Lachlan S
Southampton, United Kingdom
Level Contributor
209 reviews
156 hotel reviews
common_n_hotel_reviews_1bd8 149 helpful votes
3 of 5 stars Reviewed October 1, 2015

Why is it that "quality" hotels insist on charging for wifi access when every little small or value hotel provides it free? How to be annoying up front before you get started! Rant over: this works as a standard chain hotel in a non-standard place. It's readily accessible from the excellent metro too. Upsides: the location is pretty good in... More 

Helpful?
Thank OnwardTraveller
Renaissance Car... H, Gerente at Renaissance Caracas La Castellana Hotel, responded to this review

Dear OnwardTraveller Thank you for taking the time to comment on your recent experience with us at Renaissance Caracas La Castellana. Comments like yours help us recognize areas where we can improve in order to make a Discoverer´s stay more pleasant. Love the fact , if you are in Caracas again, U'd probably check in here! and please try our... More 

Sao Paulo, SP
2 reviews
4 of 5 stars Reviewed September 30, 2015

I´ve been going to this hotel once a month for the last 3 years because of work. The kitchen staff is the best, they treat us like we are at home. The rooms are very nice and confortable, it's one of the best beds! The gym is also very good.

Helpful?
Thank ThatyanaPB
Renaissance Car... H, Gerente at Renaissance Caracas La Castellana Hotel, responded to this review

Dear Thatyana I'm so happy to hear your comments, we all at Renaissance Caracas La Castellana do our best for our Discoverers to enjoy and fell the beat of Renaissance in every step of the way.. On behalf of the Renaissance Caracas La Castellana Hotel, thanks for taking the time to share your thoughts with us. Best Regards, Juan Carlos... More 

East Coast
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed September 29, 2015

The good: * Bed, very good. * Breakfast. Nice Venezuelan Breakfast Buffet. * Fast Elevators * Polite pleasant staff. This a big plus being that Venezuelans tend to be snappy and have an unhappy attitude at work. * Location Not so good. *Not free wifi in the rooms. But cost is very low, thus no major issue. However a bit... More 

Helpful?
Thank Anagnorisis
Renaissance Car... H, Gerente at Renaissance Caracas La Castellana Hotel, responded to this review

Dear Anagnorisis, We do our best to create a lasting impression, an impression that hopefully is positive. We are sorry you encountered a series of unfortunate service interactions; however, I thank you for sharing these experiences - all departments involved have been notified -, allowing us the opportunity to recognize and understand the details that affect a discoverer’s stay. We... More 

Caracas, Venezuela
1 review
5 of 5 stars Reviewed September 21, 2015

As a musician I've had the opportunity of playing a few gigs in this country as well as in a few other. I must say that I feel very pleased with the way the band was treated by each and every one of the people that greeted us at the Renaissance Caracas La Castellana Hotel. At some point we even... More 

Helpful?
Thank Hector H
San Juan, Puerto Rico
Level Contributor
66 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed September 18, 2015

When there and the hotel is very well located in Altamira. The staff Is very friendly and prove an excellent specially Monica Pina who works on the bar locate din the Lobby. Also the food was very good in the hotel.

Helpful?
Thank Carlos T
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