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Renaissance Caracas La Castellana Hotel

Travelers' Choice award winner
4.5 of 5
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Av. Eugenio Mendoza Con Calle Urdaneta | La Castellana, Caracas 1060, Venezuela
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Renaissance Caracas La Castellana Hotel
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Ranked #5 of 86 Hotels in Caracas
A recent review
3 of 5 stars reviewed 3 days ago
PM S London, United Kingdom
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221 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London, United Kingdom
Top Contributor
55 reviews 55 reviews
21 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

This hotel is nothing to write home about. The rooms are so-so, bed comfortable but not much else. Inexplicably, there was nothing in the mini-bar. The lobby area lacks charm and could do with a serious face-lift. But the same can be said for the whole of Caracas.

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Renaissance Car... H, Gerente at Renaissance Caracas La Castellana Hotel, responded to this review

Dear PM S, On behalf of the Renaissance Caracas La Castellana Hotel, thanks for taking the time to share your thoughts with us. We are very sorry your experience wasn't at the level of service and quality Renaissance Hotels are known for. All departments have been informed and since then, we have been working on improving communication among our team... More 

Bogota, Colombia
Top Contributor
98 reviews 98 reviews
22 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This hotel is very well located in the business district and close to the embassies with a selection of good restaurants nearby and a great coffee shop next door. The rooms are fairly standard but in good condition and business friendly with one of those plug everything in on the desk set ups that is so useful. The food in... More 

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White River
Senior Contributor
33 reviews 33 reviews
33 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is pretty basic but for business purposes it was fine. The rooms and bathrooms were pristinely clean but the whole hotel is in the old Marriott style so slightly outdated but considering how difficult it must be to operate in Caracas where noone can get anything from milk to toilet paper, it must be a complete feat to... More 

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Renaissance Car... H, Gerente at Renaissance Caracas La Castellana Hotel, responded to this review

Dear TinaAponte, Thank you for taking the time to comment on your recent experience. It is always a pleasure to host you. Thank you for choosing to stay with us when visiting Caracas. Hope to have you back soon, for business and pleasure, and discover our own Restaurant Mijao and the best cocktails and music at Entre Hojas Lounge. Best... More 

San Jose, Costa Rica
Contributor
20 reviews 20 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Great hotel, great location indeed. I just wish they could have a wider variety on they restaurant but given the many places around that is no issue. Hotel service is great, the area is safe and easy going.

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Renaissance Car... H, Gerente at Renaissance Caracas La Castellana Hotel, responded to this review
Google Translation

Estimado Sr. daemonR00 Gracias por escogernos como su primera opción durante su estadía en Caracas, fue un placer recibirlo. Nos... More 

Bogota, Colombia
Contributor
11 reviews 11 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 8, 2015

A great hotel to stay in Caracas. Nice rooms. Great bar. With the exchange rate of dollars you get great deals in drinks and food. Ask the taxi driver to help you exchange currency. Be careful of walking alone on the streets. Always take a taxi to go out

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Renaissance Car... H, Manager at Renaissance Caracas La Castellana Hotel, responded to this review

Dear Guillermo E, Thank you for choosing to stay with us when visiting Caracas. It is always a pleasure to host you. Hope to have you back soon, for business and pleasure, and discover our own Restaurant Mijao and the best cocktails and music at Entre Hojas Lounge. Sincerely, Juan Carlos Palacios General Manager More 

Fort Lauderdale, Florida
Contributor
11 reviews 11 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed February 5, 2015

Let's start with the positive: the restaurant....good service (a surprise in Caracas) and great food...(quality very good, variety not that much). What the hotel really needs to improve is the service at the front desk. Checking in and checking out takes a very long time. One only wonders what are the million things that the staff has to do before... More 

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Renaissance Car... H, Gerente at Renaissance Caracas La Castellana Hotel, responded to this review

Dear sergioinflorida, Thank you for taking the time to comment on your recent experience. Comments like yours help us recognize areas where we can improve in order to make a Discoverer´s stay more pleasant. We do hope you can give us the opportunity to host you again on your next visit to Caracas, as we will make sure you experience... More 

New York City, New York
Senior Contributor
45 reviews 45 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed January 17, 2015

It has the Marriott signature, so, there are procedures in place, just need more coordination about communicating between them. Still email communication is poor but looks like they want to improve. The restaurant is the best part, it is well managed (but sitll the communication here and the front desk for billing purpose still is an issue in specific cases),... More 

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Renaissance Car... H, Gerente at Renaissance Caracas La Castellana Hotel, responded to this review

Dear X R, Thank you for choosing Renaissance Caracas La Castellana when visiting Caracas. Our Discoverer´s opinion are greatly appreciated, and we will take into account all the recommendations mentioned. We have shared your comments with the departments involved in order to improve our Discoverer´s experience on each visit. Looking forward to see you again soon, it´s always a pleasure... More 

London, United Kingdom
Top Contributor
237 reviews 237 reviews
96 hotel reviews
247 helpful votes 247 helpful votes
4 of 5 stars Reviewed January 10, 2015

There are few hotels in Caracas that are worthy of a stay. The most important thing, ie. security has to be at the top of your list when searching out a place. But, with Venezuela being a country almost on its knees, one has to accept that things will be different to first wold countries. Oh, and if anybody is... More 

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Renaissance Car... H, Manager at Renaissance Caracas La Castellana Hotel, responded to this review

Dear ZippyLondon, It is always a pleasure to welcome you back. We hope our delicious food, great atmosphere at Entre Hojas Lounge and the always warm welcome and great service can make up for our sometimes cold pool. We hope to host you again on your next visit to Caracas so we can keep discovering together evertything the city has... More 

Surrey, UK
Top Contributor
54 reviews 54 reviews
26 hotel reviews
47 helpful votes 47 helpful votes
2 of 5 stars Reviewed December 8, 2014

Room looked OK when walked in, but on closer inspection it was not that clean and there were some oddities. E.G. Minibar empty, no milk or whitener with the coffee maker and supplies. Very few International/English language TV channels - I appreciate in a Spanish speaking country, but this is supposedly an International 5 star Hotel. Service varied tremendously between... More 

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Renaissance Car... H, Gerente at Renaissance Caracas La Castellana Hotel, responded to this review

Dear LingfieldGambler, First, we would like to thank you for sharing your experience with us, as we apologize for the inconveniences mentioned during your stay. Our team has taken note of all the comments to keep working on them and allow our Discoverers experience what our brand is really about. As part of the Renaissance brand experience, mini bar is... More 

Sao Paulo, SP
Contributor
20 reviews 20 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 7, 2014

This hotel is flawless, the service is very good, the room, the shower, the location is the strongest point very close to restaurants and in the most secure neighborhood in Caracas, if do not have money restriction I do recommend it!

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Renaissance Car... H, Gerente at Renaissance Caracas La Castellana Hotel, responded to this review

Dear bzl10, Thanks for choosing us! It has been a pleasure to host and we are glad our hotel and the service received made a great impression, as it is our main goal to serve our Discoverers just like they deserve. Our team hopes to serve you again next time you visit the city, and discover with Renaissance, everything Caracas... More 

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