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Renaissance Caracas La Castellana Hotel

Travelers' Choice award winner
4.5 of 5
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Av. Eugenio Mendoza Con Calle Urdaneta | La Castellana, Caracas 1060, Venezuela
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Renaissance Caracas La Castellana Hotel
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Ranked #4 of 86 Hotels in Caracas
A recent review
4 of 5 stars reviewed today
daemonR00t San Jose, Costa Rica
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215 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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San Jose, Costa Rica
Contributor
13 reviews 13 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed today NEW

Great hotel, great location indeed. I just wish they could have a wider variety on they restaurant but given the many places around that is no issue. Hotel service is great, the area is safe and easy going.

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Bogota, Colombia
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 8, 2015

A great hotel to stay in Caracas. Nice rooms. Great bar. With the exchange rate of dollars you get great deals in drinks and food. Ask the taxi driver to help you exchange currency. Be careful of walking alone on the streets. Always take a taxi to go out

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Renaissance Car... H, Manager at Renaissance Caracas La Castellana Hotel, responded to this review

Dear Guillermo E, Thank you for choosing to stay with us when visiting Caracas. It is always a pleasure to host you. Hope to have you back soon, for business and pleasure, and discover our own Restaurant Mijao and the best cocktails and music at Entre Hojas Lounge. Sincerely, Juan Carlos Palacios General Manager More 

Fort Lauderdale, Florida
Contributor
11 reviews 11 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed February 5, 2015

Let's start with the positive: the restaurant....good service (a surprise in Caracas) and great food...(quality very good, variety not that much). What the hotel really needs to improve is the service at the front desk. Checking in and checking out takes a very long time. One only wonders what are the million things that the staff has to do before... More 

Was this review helpful? Yes 1
Renaissance Car... H, Gerente at Renaissance Caracas La Castellana Hotel, responded to this review

Dear sergioinflorida, Thank you for taking the time to comment on your recent experience. Comments like yours help us recognize areas where we can improve in order to make a Discoverer´s stay more pleasant. We do hope you can give us the opportunity to host you again on your next visit to Caracas, as we will make sure you experience... More 

New York City, New York
Senior Contributor
45 reviews 45 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed January 17, 2015

It has the Marriott signature, so, there are procedures in place, just need more coordination about communicating between them. Still email communication is poor but looks like they want to improve. The restaurant is the best part, it is well managed (but sitll the communication here and the front desk for billing purpose still is an issue in specific cases),... More 

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Renaissance Car... H, Gerente at Renaissance Caracas La Castellana Hotel, responded to this review

Dear X R, Thank you for choosing Renaissance Caracas La Castellana when visiting Caracas. Our Discoverer´s opinion are greatly appreciated, and we will take into account all the recommendations mentioned. We have shared your comments with the departments involved in order to improve our Discoverer´s experience on each visit. Looking forward to see you again soon, it´s always a pleasure... More 

London, United Kingdom
Top Contributor
237 reviews 237 reviews
96 hotel reviews
244 helpful votes 244 helpful votes
4 of 5 stars Reviewed January 10, 2015

There are few hotels in Caracas that are worthy of a stay. The most important thing, ie. security has to be at the top of your list when searching out a place. But, with Venezuela being a country almost on its knees, one has to accept that things will be different to first wold countries. Oh, and if anybody is... More 

Was this review helpful? Yes 1
Renaissance Car... H, Manager at Renaissance Caracas La Castellana Hotel, responded to this review

Dear ZippyLondon, It is always a pleasure to welcome you back. We hope our delicious food, great atmosphere at Entre Hojas Lounge and the always warm welcome and great service can make up for our sometimes cold pool. We hope to host you again on your next visit to Caracas so we can keep discovering together evertything the city has... More 

Surrey, UK
Senior Contributor
45 reviews 45 reviews
25 hotel reviews
45 helpful votes 45 helpful votes
2 of 5 stars Reviewed December 8, 2014

Room looked OK when walked in, but on closer inspection it was not that clean and there were some oddities. E.G. Minibar empty, no milk or whitener with the coffee maker and supplies. Very few International/English language TV channels - I appreciate in a Spanish speaking country, but this is supposedly an International 5 star Hotel. Service varied tremendously between... More 

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Renaissance Car... H, Gerente at Renaissance Caracas La Castellana Hotel, responded to this review

Dear LingfieldGambler, First, we would like to thank you for sharing your experience with us, as we apologize for the inconveniences mentioned during your stay. Our team has taken note of all the comments to keep working on them and allow our Discoverers experience what our brand is really about. As part of the Renaissance brand experience, mini bar is... More 

Sao Paulo, SP
Contributor
20 reviews 20 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 7, 2014

This hotel is flawless, the service is very good, the room, the shower, the location is the strongest point very close to restaurants and in the most secure neighborhood in Caracas, if do not have money restriction I do recommend it!

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Renaissance Car... H, Gerente at Renaissance Caracas La Castellana Hotel, responded to this review

Dear bzl10, Thanks for choosing us! It has been a pleasure to host and we are glad our hotel and the service received made a great impression, as it is our main goal to serve our Discoverers just like they deserve. Our team hopes to serve you again next time you visit the city, and discover with Renaissance, everything Caracas... More 

Contributor
19 reviews 19 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed September 28, 2014 via mobile

The hotel staff are rude when questionned. They have a poor attitude. Room service took 2 hours on a Monday!!!!! Food was OK, but no bread. Where do you see this? Only in this Hotel. Very expensive for the room features. Went to dinner with three friends. Most seating places were filled with people in 4 seats, by themselves. The... More 

Was this review helpful? Yes 1
Renaissance Car... H, Gerente at Renaissance Caracas La Castellana Hotel, responded to this review

Dear jblesgraeft We are very sorry your experience wasn't at the level of service and quality Renaissance Hotels are known for. Currently, all departments have been informed and we will start working right away on improving. Being aware of experiences like yours allow us to recognize and understand the details that affect a discoverer’s stay. On behalf of the Renaissance... More 

1 review
5 of 5 stars Reviewed September 28, 2014

I want to thanks the entire staff of the Renaissance Caracas. OUTSTANDING service !. You can ask for anything and if they don't have it they will go the extra mile to make it happen. Great food from Chef Bolivar!!! ! Best Location No dought!

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Renaissance Car... H, Gerente at Renaissance Caracas La Castellana Hotel, responded to this review

Dear robetrsMI We are very pleased to know your impressions and I can assure you that our entire staff appreciates your recognition even when we only do it with the intention of allowing you to discover new and wonderful things every day. For you to living our brand. On behalf of the Renaissance Caracas La Castellana Hotel, thanks for taking... More 

São Paulo, Brasil
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed September 18, 2014

This is a quite new/well preserved Renaissance property. Hotel facilities were comfy, with a great clean and maintained perception. Breakfast was perfect, for every taste. The coffee - as in all Venezuela nowadays - are not the best in the world, yet, I could live with it. Friendly staff, very helpful, although room service took 40 minutes for a burguer.... More 

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Renaissance Car... H, Gerente at Renaissance Caracas La Castellana Hotel, responded to this review

Dear rcontieri, At Renaissance Caracas La Castellana Hotel, we are very pleased your stay has been a positive experience for you, our friendly and helpfull staff will be very glad to read your comments. Thank you very much for Surely recommended us and for your feedback. We look forward to host you again in the near future. Best regards; Juan... More 

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