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All 86 Caracas hotels

Renaissance Caracas La Castellana Hotel

4.5 of 5 Hotel   |   Av. Eugenio Mendoza Con Calle Urdaneta | La Castellana, Caracas 1060, Venezuela (Chacao)
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Renaissance Caracas La Castellana Hotel
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Ranked #4 of 86 Hotels in Caracas
A recent review
3 of 5 stars reviewed 1 week ago
X R New York City, New York
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200 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New York City, New York
Senior Contributor
28 reviews 28 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

It has the Marriott signature, so, there are procedures in place, just need more coordination about communicating between them. Still email communication is poor but looks like they want to improve. The restaurant is the best part, it is well managed (but sitll the communication here and the front desk for billing purpose still is an issue in specific cases),... More 

Was this review helpful? Yes
Renaissance Car... H, Gerente at Renaissance Caracas La Castellana Hotel, responded to this review

Dear X R, Thank you for choosing Renaissance Caracas La Castellana when visiting Caracas. Our Discoverer´s opinion are greatly appreciated, and we will take into account all the recommendations mentioned. We have shared your comments with the departments involved in order to improve our Discoverer´s experience on each visit. Looking forward to see you again soon, it´s always a pleasure... More 

London, United Kingdom
Top Contributor
224 reviews 224 reviews
93 hotel reviews
229 helpful votes 229 helpful votes
4 of 5 stars Reviewed 2 weeks ago

There are few hotels in Caracas that are worthy of a stay. The most important thing, ie. security has to be at the top of your list when searching out a place. But, with Venezuela being a country almost on its knees, one has to accept that things will be different to first wold countries. Oh, and if anybody is... More 

Was this review helpful? Yes 1
Renaissance Car... H, Manager at Renaissance Caracas La Castellana Hotel, responded to this review

Dear ZippyLondon, It is always a pleasure to welcome you back. We hope our delicious food, great atmosphere at Entre Hojas Lounge and the always warm welcome and great service can make up for our sometimes cold pool. We hope to host you again on your next visit to Caracas so we can keep discovering together evertything the city has... More 

Surrey, UK
Senior Contributor
45 reviews 45 reviews
25 hotel reviews
43 helpful votes 43 helpful votes
2 of 5 stars Reviewed December 8, 2014

Room looked OK when walked in, but on closer inspection it was not that clean and there were some oddities. E.G. Minibar empty, no milk or whitener with the coffee maker and supplies. Very few International/English language TV channels - I appreciate in a Spanish speaking country, but this is supposedly an International 5 star Hotel. Service varied tremendously between... More 

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Renaissance Car... H, Gerente at Renaissance Caracas La Castellana Hotel, responded to this review

Dear LingfieldGambler, First, we would like to thank you for sharing your experience with us, as we apologize for the inconveniences mentioned during your stay. Our team has taken note of all the comments to keep working on them and allow our Discoverers experience what our brand is really about. As part of the Renaissance brand experience, mini bar is... More 

Sao Paulo, SP
Contributor
20 reviews 20 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 7, 2014

This hotel is flawless, the service is very good, the room, the shower, the location is the strongest point very close to restaurants and in the most secure neighborhood in Caracas, if do not have money restriction I do recommend it!

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Renaissance Car... H, Gerente at Renaissance Caracas La Castellana Hotel, responded to this review

Dear bzl10, Thanks for choosing us! It has been a pleasure to host and we are glad our hotel and the service received made a great impression, as it is our main goal to serve our Discoverers just like they deserve. Our team hopes to serve you again next time you visit the city, and discover with Renaissance, everything Caracas... More 

Contributor
19 reviews 19 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed September 28, 2014 via mobile

The hotel staff are rude when questionned. They have a poor attitude. Room service took 2 hours on a Monday!!!!! Food was OK, but no bread. Where do you see this? Only in this Hotel. Very expensive for the room features. Went to dinner with three friends. Most seating places were filled with people in 4 seats, by themselves. The... More 

Was this review helpful? Yes 1
Renaissance Car... H, Gerente at Renaissance Caracas La Castellana Hotel, responded to this review

Dear jblesgraeft We are very sorry your experience wasn't at the level of service and quality Renaissance Hotels are known for. Currently, all departments have been informed and we will start working right away on improving. Being aware of experiences like yours allow us to recognize and understand the details that affect a discoverer’s stay. On behalf of the Renaissance... More 

1 review
5 of 5 stars Reviewed September 28, 2014 via mobile

I want to thanks the entire staff of the Renaissance Caracas. OUTSTANDING service !. You can ask for anything and if they don't have it they will go the extra mile to make it happen. Great food from Chef Bolivar!!! ! Best Location No dought!

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Renaissance Car... H, Gerente at Renaissance Caracas La Castellana Hotel, responded to this review

Dear robetrsMI We are very pleased to know your impressions and I can assure you that our entire staff appreciates your recognition even when we only do it with the intention of allowing you to discover new and wonderful things every day. For you to living our brand. On behalf of the Renaissance Caracas La Castellana Hotel, thanks for taking... More 

São Paulo, Brasil
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed September 18, 2014

This is a quite new/well preserved Renaissance property. Hotel facilities were comfy, with a great clean and maintained perception. Breakfast was perfect, for every taste. The coffee - as in all Venezuela nowadays - are not the best in the world, yet, I could live with it. Friendly staff, very helpful, although room service took 40 minutes for a burguer.... More 

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Renaissance Car... H, Gerente at Renaissance Caracas La Castellana Hotel, responded to this review

Dear rcontieri, At Renaissance Caracas La Castellana Hotel, we are very pleased your stay has been a positive experience for you, our friendly and helpfull staff will be very glad to read your comments. Thank you very much for Surely recommended us and for your feedback. We look forward to host you again in the near future. Best regards; Juan... More 

California
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed June 29, 2014

It is a very expensive hotel in Caracas. I mean expensive for the service offered. We were a large party in three different rooms, and since day one they got wrong the bills during the breakfast buffet. Knowing that they do not have the experience to deal with situations with little complexity, I told the supervisor in the restaurant about... More 

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Renaissance Car... H, Manager at Renaissance Caracas La Castellana Hotel, responded to this review

Dear Hi3000 , On behalf of the Renaissance Caracas La Castellana Hotel, thanks for taking the time to share your thoughts with us. We are very sorry your experience wasn't at the level of service and quality Renaissance Hotels are known for. All departments have been informed and since then, we have been working on improving communication among our team... More 

Washington, DC
Top Contributor
52 reviews 52 reviews
25 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed June 25, 2014

The Renaissance is very expensive if you pay in dollars and the hotel as a whole is a bit dated -- the furniture is bit too old and worn, and the decor is from another era. The rooms are comfortable and clean but the restaurant is terrible -- the food tastes bad and the service is unacceptably slow. Here is... More 

Was this review helpful? Yes
Renaissance Car... H, Manager at Renaissance Caracas La Castellana Hotel, responded to this review

Dear msviv, We are very sorry your experience wasn't at the level of service and quality Renaissance Hotels are known for. Currently, we're working on changing our Restaurant's concept since it has become difficult to find asian supplies in Venezuela. All departments have been informed and we will start working right away on improving. Being aware of experiences like yours... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed June 16, 2014

I have had several bad experiences at this hotel which I used to visit very often. The latest, was a 20 minute wait for checking inn and not because there was too many guests but because there was only one employee working. The other 3 were behind the front desk talking to each other.

Was this review helpful? Yes 1
Renaissance Car... H, Manager at Renaissance Caracas La Castellana Hotel, responded to this review

Dear Camilo M, On behalf of the General Management at Renaissance Caracas La Castellana, we are very sorry your experience wasn't at the level of service Renaissance Hotels are known for. Being aware of experiences like yours allow us to recognize and understand the details that affect a discoverer’s stay. We have informed the department involved of this issue, and... More 

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Additional Information about Renaissance Caracas La Castellana Hotel

Address: Av. Eugenio Mendoza Con Calle Urdaneta | La Castellana, Caracas 1060, Venezuela
Location: Venezuela > Capital Region > Caracas > Chacao
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Renaissance Caracas La Castellana Hotel 4.5*
Number of rooms: 193
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Hotel Style:
#2 Business Hotel in Caracas
#2 Luxury Hotel in Caracas
#4 Romantic Hotel in Caracas
#4 Best Value Hotel in Caracas

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