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Renaissance Caracas La Castellana Hotel

Travelers' Choice award winner
4.5 of 5
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Av. Eugenio Mendoza Con Calle Urdaneta | La Castellana, Caracas 1060, Venezuela
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Renaissance Caracas La Castellana Hotel
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Ranked #4 of 86 Hotels in Caracas
A recent review
4 of 5 stars reviewed 6 days ago
JVRGAB Caracas, Venezuela
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230 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Caracas, Venezuela
1 review
4 of 5 stars Reviewed 6 days ago NEW

Hotel is located in an beautiful area with an excellent service...great people. Very close to excellents restaurants. Very comfortable installations It was a great surprise in Caracas. Highly recommendable

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Caracas, Venezuela
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

You can expect fair prices for an excellent overall service. The area is one of the safest in the city, with one of the most active cultural centers close by and several fine dining options close by. The only two reasons why I don't give it a rating of 5 are the front desk personnel that always seem between defensive... More 

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Sao Paulo
Top Contributor
87 reviews 87 reviews
78 hotel reviews
70 helpful votes 70 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Renaissance is located in a very nice neighbourhood. The San Ignacio shopping mall is within walking distance as many restaurants. There is a coffee shop closeby - Mokambo Caffe - which might be a good alternative for having breakfast. If you decide for junk food, there is a McDonald's a few steps away. Rooms are well-appointed and very clean.... More 

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Dallas, Texas
1 review
4 of 5 stars Reviewed 4 weeks ago

Hotel service is excellent. The facility is not the newest, but I found the room impeccably clean. The bed, sheets, and pillows are some of the best I have experienced. Executive lounge food is minimal during evening hours. No issues with any toiletry items - everything was always refreshed each day. Very comfortable room with adequate internet and TV options.... More 

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London, United Kingdom
Top Contributor
55 reviews 55 reviews
21 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This hotel is nothing to write home about. The rooms are so-so, bed comfortable but not much else. Inexplicably, there was nothing in the mini-bar. The lobby area lacks charm and could do with a serious face-lift. But the same can be said for the whole of Caracas.

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Renaissance Car... H, Gerente at Renaissance Caracas La Castellana Hotel, responded to this review

Dear PM S, On behalf of the Renaissance Caracas La Castellana Hotel, thanks for taking the time to share your thoughts with us. We are very sorry your experience wasn't at the level of service and quality Renaissance Hotels are known for. All departments have been informed and since then, we have been working on improving communication among our team... More 

Bogota, Colombia
Top Contributor
106 reviews 106 reviews
25 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed 5 weeks ago

This hotel is very well located in the business district and close to the embassies with a selection of good restaurants nearby and a great coffee shop next door. The rooms are fairly standard but in good condition and business friendly with one of those plug everything in on the desk set ups that is so useful. The food in... More 

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White River
Senior Contributor
34 reviews 34 reviews
34 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed April 9, 2015

This hotel is pretty basic but for business purposes it was fine. The rooms and bathrooms were pristinely clean but the whole hotel is in the old Marriott style so slightly outdated but considering how difficult it must be to operate in Caracas where noone can get anything from milk to toilet paper, it must be a complete feat to... More 

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Renaissance Car... H, Gerente at Renaissance Caracas La Castellana Hotel, responded to this review

Dear TinaAponte, Thank you for taking the time to comment on your recent experience. It is always a pleasure to host you. Thank you for choosing to stay with us when visiting Caracas. Hope to have you back soon, for business and pleasure, and discover our own Restaurant Mijao and the best cocktails and music at Entre Hojas Lounge. Best... More 

San Jose, Costa Rica
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 1, 2015

Great hotel, great location indeed. I just wish they could have a wider variety on they restaurant but given the many places around that is no issue. Hotel service is great, the area is safe and easy going.

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Renaissance Car... H, Gerente at Renaissance Caracas La Castellana Hotel, responded to this review
Google Translation

Estimado Sr. daemonR00 Gracias por escogernos como su primera opción durante su estadía en Caracas, fue un placer recibirlo. Nos... More 

Bogota, Colombia
Contributor
15 reviews 15 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 8, 2015

A great hotel to stay in Caracas. Nice rooms. Great bar. With the exchange rate of dollars you get great deals in drinks and food. Ask the taxi driver to help you exchange currency. Be careful of walking alone on the streets. Always take a taxi to go out

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Renaissance Car... H, Manager at Renaissance Caracas La Castellana Hotel, responded to this review

Dear Guillermo E, Thank you for choosing to stay with us when visiting Caracas. It is always a pleasure to host you. Hope to have you back soon, for business and pleasure, and discover our own Restaurant Mijao and the best cocktails and music at Entre Hojas Lounge. Sincerely, Juan Carlos Palacios General Manager More 

Fort Lauderdale, Florida
Contributor
12 reviews 12 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed February 5, 2015

Let's start with the positive: the restaurant....good service (a surprise in Caracas) and great food...(quality very good, variety not that much). What the hotel really needs to improve is the service at the front desk. Checking in and checking out takes a very long time. One only wonders what are the million things that the staff has to do before... More 

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Renaissance Car... H, Gerente at Renaissance Caracas La Castellana Hotel, responded to this review

Dear sergioinflorida, Thank you for taking the time to comment on your recent experience. Comments like yours help us recognize areas where we can improve in order to make a Discoverer´s stay more pleasant. We do hope you can give us the opportunity to host you again on your next visit to Caracas, as we will make sure you experience... More 

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