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Pestana Caracas Premiun City & Conference Hotel

1a Avenida Urb. Santa Eduvigis, Caracas 1071, Venezuela
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Pestana Caracas Premiun City & Conference Hotel
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289 Reviews from our TripAdvisor Community

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Florianopolis, SC
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

They serve very good breakfast and the restaurant has a good buffet anytime of the day. The rooms are ok but in need of some maintenance. The service is reasonable and the hotel is used for big events and there was a party of Warner Bros. in the day I was there. They have a nice bar at the rooftop.... More 

Helpful?
Thank Alex B
New York City, New York
Level Contributor
166 reviews
131 hotel reviews
common_n_hotel_reviews_1bd8 168 helpful votes
5 of 5 stars Reviewed 3 weeks ago

As a luxury adventure blogger at world-adventurer.com I've stayed in many hotels in South America. Pestana Caracas is one of the best in Caracas! Here's what makes it so appealing: - Rooftop: The rooftop bar and pool area is one of the coolest I've seen in all my travels. During the day its a pool and bar and in the... More 

Helpful?
Thank Davybert
Caracas
Level Contributor
30 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We had the New Year's Eve package including meal and stay for the night, and we had a great time! We even decided to stay longer. My only complaint was the valet parking personnel, who were not very supportive and misinformed me. But the food, the attention, the place, all was simply superb!!

Helpful?
Thank agudiaz64
Josenils_Lugo, Director de Recepción at Pestana Caracas Premiun City & Conference Hotel, responded to this review

Dear Guest I would like to thank the time to let us know your value comments. We all work every day each detail to make your stay comfortable We are looking forward to see you again in Pestana Caracas to offer the best service you deserve. Best regards; Joe Kodaira Supervisor de Recepcion / Front Desk Supervisor Email: josenils.lugo@pestana.com T.:... More 

San Francisco
2 reviews
5 of 5 stars Reviewed November 27, 2015

It is my second opportunity to stay in the Pestana Hotel in Caracas, Venezuela, between 2010 and 2015. The first opportunity my stay was for 4 days, and the second time for 10 days. Since the moment I arrived with my family we felt welcomed. The Bell Boy, the receptionist, the room maid, the waiters and waitresses, are all so... More 

Helpful?
Thank John F
Josenils_Lugo, Director de Recepción at Pestana Caracas Premiun City & Conference Hotel, responded to this review

Dear Guest I would like to thank the time to let us know your value comments. We all work every day each detail to make your stay comfortable We are looking forward to see you again in Pestana Caracas to offer the best service you deserve. Best regards; Pestana Caracas | Josenils Lugo | Front Office Chief Pestana Caracas Hotel... More 

Columbia, Missouri
Level Contributor
3 reviews
3 of 5 stars Reviewed September 30, 2015

I stayed at this hotel for 4 days. The accommodations are adequate and I had a room with gorgeous views of Caracas and the Avila. The hot water is non existing when you take a shower and the bed didn't have a fitted sheet just the loose sheet plus the blanket. This hotel constantly has events going on in their... More 

Helpful?
Thank DCA889
Josenils_Lugo, Front Office Manager at Pestana Caracas Premiun City & Conference Hotel, responded to this review

Dear Guest I would like to thank you the time to let us know your value comments. Please accept our most sincere apologies for the inconvenience you have reported in your recent stay. Our priority is to improve our guest services and satisfaction and those incidents are not usual in our hotel. We are looking forward to see you again... More 

Fribourg, Switzerland
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 25, 2015 via mobile

The hotel is very well situated in the city, giving guests access to shops in the neighborhood. Unlike other hotels in Caracas, the hotel staff are very friendly and flex, making one feel pretty secure. The gym is pretty basic but well equipped, with a Finnish sauna and a steam bath. The club in the 18th floor has one of... More 

Helpful?
Thank AntoineW
Josenils_Lugo, Front Office Manager at Pestana Caracas Premiun City & Conference Hotel, responded to this review

Dear Guest I would like to thank the time to let us know your value comments. We all work every day each detail to make your stay comfortable, we all feel very glad that you enjoyed the Avila view on the 18th floor it is marvelous. We are looking forward to see you again in Pestana City & Conference Hotel... More 

Switzerland
1 review
5 of 5 stars Reviewed September 10, 2015

I like the service in thie hotel. Its one of the greatest with a good view and the rooms are very confortable . The personal in reception , restaurant are Great. The employee named gilfred had a great atttitude and determination to make me feel at home. I will definetly come back.

Helpful?
Thank Bojan B
Josenils_Lugo, Director de Recepción at Pestana Caracas Premiun City & Conference Hotel, responded to this review

Dear Guest We highly appreciate your comments. We are please to know through your comments that you enjoyed your stay with us and you felt comfortable in the room. I will inform Gilfred your comment about his service. We hope to be able to welcome you again if you plan to visit Venezuela in the future. Sincerely Yours, Josenils Lugo... More 

Houston, Texas
Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed September 2, 2015

This hotel is about a block from one of the main roads, so its in a quieter street than many of the other hotels in Caracas. Great view from the roof top. I really don't have a single complaint.... I'll be coming back next time I go to Caracas

Helpful?
Thank ahowart
Josenils_Lugo, Director de Recepción at Pestana Caracas Premiun City & Conference Hotel, responded to this review

Dear guest Thank you for choosing the PESTANA CARACAS PREMIUM CITY & CONFERENCE HOTEL and for sharing with other travelers your opinion about our facilities and services. We are please to know through your comments that you enjoyed your stay with us. We hope to be able to welcome you again if you plan to visit Venezuela in the future.... More 

Caracas, Venezuela
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed August 31, 2015 via mobile

The best you can have in Caracas. Great and educated receptionists and supervisors, nice treatment, and fast attend to clients. The hotel is comfortable, the suites are big and well designed, great views from both sides, whether from avila side or the street side. Almost everybody speaks english, friendly workers. Great experience, in price, staff, treatment and without forget to... More 

Helpful?
Thank raul h
Josenils_Lugo, Director de Recepción at Pestana Caracas Premiun City & Conference Hotel, responded to this review

Dear Guest I would like to thank the time to let us know your value comments. We all work every day each detail to make your stay comfortable and our priority is your satisfaction. Thank you again. Best regards; Josenils Lugo Jefe de recepcion / Front desk chief Email: josenils.lugo@pestana.com T.: +58 212 208 19 00 | M.: +58 412... More 

Fort Lauderdale, Florida
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed May 26, 2015 via mobile

Slow service at the front desk, restaurants and bars.... Rooftop bar has great views, but waiters are happy chatting with each other.... They dont even notice clients...... One night i witnessed a manager yelling to a barman, obviously not concerned that customers were listening....

Helpful?
Thank sergioinflorida
Josenils_Lugo, Front Office Manager at Pestana Caracas Premiun City & Conference Hotel, responded to this review

Dear Guest; I would like to thank you the time to let us know your value comments. We all work every day each detail to make your stay comfortable Please accept our most sincere apologies for the inconvenience you have reported in your recent stay. Our priority is to improve our guest services and satisfaction and those incidents are not... More 

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