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Pestana Caracas Premiun City & Conference Hotel

1a Avenida Urb. Santa Eduvigis, Caracas 1071, Venezuela
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Pestana Caracas Premiun City & Conference Hotel
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232 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
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Fort Lauderdale, Florida
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed May 27, 2015 via mobile

Slow service at the front desk, restaurants and bars.... Rooftop bar has great views, but waiters are happy chatting with each other.... They dont even notice clients...... One night i witnessed a manager yelling to a barman, obviously not concerned that customers were listening....

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Josenils_Lugo, Front Office Manager at Pestana Caracas Premiun City & Conference Hotel, responded to this review

Dear Guest; I would like to thank you the time to let us know your value comments. We all work every day each detail to make your stay comfortable Please accept our most sincere apologies for the inconvenience you have reported in your recent stay. Our priority is to improve our guest services and satisfaction and those incidents are not... More 

Valencia
Level Contributor
70 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 stars Reviewed February 12, 2015

This hotel is wonderful. It might not be easy to find since it is in a residential area, but it is very safe. One of the best views of Caracas from its rooftop bar and pool. Nice restaurant too. Would stay again and recommend to all

Was this review helpful? Yes
Josenils_Lugo, Director de Recepción at Pestana Caracas Premiun City & Conference Hotel, responded to this review

Dear Guest I would like to thank the time to let us know your value comments. We all work every day each detail to make your stay comfortable We are looking forward to see you again in Pestana Caracas to offer the best service you deserve. Best regards; Pestana Caracas | Josenils Lugo | Front Office Chief Pestana Caracas Hotel... More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed January 21, 2015

One of the best Hotel in the city. Well located and safe to walk around to find restaurants and go to the park (1 block from hotel). Also, it is closed to subway and a nice mall. In the last floor, in lounge, you have a nice from the city and at night, often has music. On the weekend a... More 

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Josenils_Lugo, Director de Recepción at Pestana Caracas Premiun City & Conference Hotel, responded to this review

Dear Guest I would like to thank the time to let us know your value comments. I am glad you enjoyed the view of the lounge. We all work every day each detail to make your stay comfortable We are looking forward to see you again in Pestana Caracas to offer the best service you deserve. Best regards; Pestana Caracas... More 

Istanbul, Turkey
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
1 of 5 stars Reviewed November 5, 2014

I arrived yesterday and I am still in the hotel but I write up a report right now since it is a so bad experience. First of all, my room is dirty with stains all over the floor, the AC can only functions full speed so the other option is to switch it off. There was no water in room... More 

Was this review helpful? Yes 1
Josenils_Lugo, Director de Recepción at Pestana Caracas Premiun City & Conference Hotel, responded to this review

Dear Guest I would like to thank you the time to let us know your value comments. We all work every day each detail to make your stay comfortable Please accept our most sincere apologies for the inconvenience you have reported in your recent stay. Our priority is to improve our guest services and satisfaction and those incidents are not... More 

Travelers are raving about these Caracas hotels

aston clinton
Level Contributor
32 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 stars Reviewed October 30, 2014

I stayed here for one night in business. Great staff, good breakfast, amazing roof top bar with views to die for. Wifi excellent too. But rooms are tired. Need re painting and furniture could do with replacing as for instance the desk is very marked and damaged. Also expensive .. 3 drinks £100 in bar. But prices generally are very... More 

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Josenils_Lugo, Director de Recepción at Pestana Caracas Premiun City & Conference Hotel, responded to this review

Dear Guest We highly apreciate your opinion about our facilities and services. We are please to know that you enjoyed your stay with us. We hope to be able to welcome you again if you happen to visit Venezuela in the future. Sincerely Yours, Pestana Caracas | Josenils Lugo | Front Office Chief Pestana Caracas Hotel Suites 1era Av. Urb.... More 

Miami, Florida
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed September 28, 2014

The room was clean and spacious. The location is excellent for business. There are a lot of restaurants and nightlife close by. The staff was helpful and very cordial. The view from the rooftop is amazinz of Caracas and they have a bar there.

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Josenils_Lugo, Director de Recepción at Pestana Caracas Premiun City & Conference Hotel, responded to this review

Dear Guest I would like to thank the time to let us know your value comments about our service We all work every day each detail to make your stay comfortable. We are glad that you enjoyed our view on the rooftop, it is certainly amazing. We are looking forward to see you again in Pestana Caracas soon. Best regards;... More 

Jakarta, Indonesia
Level Contributor
29 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed August 6, 2014

spacious room, friendly staff.. they really took good care of me , a solo female traveller who traveled half the globe to caracas. very helpful! and i love the roof top pool, surrounded by the avilla mountain. it's just stunning!

Was this review helpful? Yes
Josenils_Lugo, Director de Recepción at Pestana Caracas Premiun City & Conference Hotel, responded to this review

Dear Guest I would like to thank the time to let us know your value comments. We all work every day each detail to make your stay comfortable We are looking forward to see you again in Pestana Caracas to offer the best service you deserve. Best regards; Pestana Caracas | Josenils Lugo | Front Office Chief Pestana Caracas Hotel... More 

Sao Paulo, SP
Level Contributor
76 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed June 14, 2014 via mobile

The reservation at thus hotel was defined by our company and prove to be a good choice. My room was at first floor, quiet and clean. Hotel is very safe. Considering difficulties at country, still manage to maintain a fair service.

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Josenils_Lugo, Director de Recepción at Pestana Caracas Premiun City & Conference Hotel, responded to this review

Dear guest I would like to thank the time you have taken to let us know your value comments. We all work every day in all the details to make your stay comfortable We are looking forward to see you again in Pestana Caracas to offer the best service you deserve. Best regards; Pestana Caracas | Josenils Lugo | Front... More 

Rio de Janeiro, RJ
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed March 13, 2014

I would like to recommend the Pestana Caracas Hotel to stay while visiting Caracas. The hotel is well located, is very modern, with nice sized rooms, comfortable king size beds, breakfast is well served in the lobby restaurant and rooms service is good and served quick.

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EmilyPerez, Director de Recepción at Pestana Caracas Premiun City & Conference Hotel, responded to this review

Dear James B, First of all we would like to thank you for choosing the Pestana Caracas Hotel to be your home during your recent trip. We really appreciate your comments in our online guest survey, the Pestana family of employees will continue to work with commitment and passion to make stays more pleasant and memorable. We look forward to... More 

Johannesburg, South Africa
Level Contributor
18 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed January 20, 2014

The Pestana Caracas can be positioned as a 4 star superior property located in one of the safest and quietest neighbourhoods of Caracas, Santa Eduviges. "Parque Miranda", formerly known as "Parque del Este", is located at walking distance (it a has a 2,5 km running track) and is closed on Mondays to the public. Opposite the hotel, is a supermarket... More 

Was this review helpful? Yes
EmilyPerez, Director de Recepción at Pestana Caracas Premiun City & Conference Hotel, responded to this review

Dear Guest, First of all we would like to thank you for choosing the Pestana Caracas Hotel to be your home during your recent trip. We really appreciate your comments and your satisfaction is our greatest happiness - the certainty that our effort to assure you our best care, was achieved. We look forward to welcome you back in a... More 

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