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All 85 Caracas hotels

Pestana Caracas Hotel & Suites

4.0 of 5 Hotel   |   1a Avenida Urb. Santa Eduvigis, Caracas 1071, Venezuela
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Ranked #13 of 85 hotels in Caracas
A recent review
4 of 5 stars Reviewed June 14, 2014
DS-BR Sao Paulo, SP
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180 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
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  • English first
  • French first
  • Italian first
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English first
Sao Paulo, SP
Top Contributor
52 reviews 52 reviews
21 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed June 14, 2014 via mobile

The reservation at thus hotel was defined by our company and prove to be a good choice. My room was at first floor, quiet and clean. Hotel is very safe. Considering difficulties at country, still manage to maintain a fair service.

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Josenils_Lugo, Director de Recepción at Pestana Caracas Hotel & Suites, responded to this review

Dear guest I would like to thank the time you have taken to let us know your value comments. We all work every day in all the details to make your stay comfortable We are looking forward to see you again in Pestana Caracas to offer the best service you deserve. Best regards; Pestana Caracas | Josenils Lugo | Front... More

Rio de Janeiro, RJ
15 reviews 15 reviews
6 hotel reviews
4 of 5 stars Reviewed March 13, 2014

I would like to recommend the Pestana Caracas Hotel to stay while visiting Caracas. The hotel is well located, is very modern, with nice sized rooms, comfortable king size beds, breakfast is well served in the lobby restaurant and rooms service is good and served quick.

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EmilyPerez, Director de Recepción at Pestana Caracas Hotel & Suites, responded to this review

Dear James B, First of all we would like to thank you for choosing the Pestana Caracas Hotel to be your home during your recent trip. We really appreciate your comments in our online guest survey, the Pestana family of employees will continue to work with commitment and passion to make stays more pleasant and memorable. We look forward to... More

Johannesburg, South Africa
13 reviews 13 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 20, 2014

The Pestana Caracas can be positioned as a 4 star superior property located in one of the safest and quietest neighbourhoods of Caracas, Santa Eduviges. "Parque Miranda", formerly known as "Parque del Este", is located at walking distance (it a has a 2,5 km running track) and is closed on Mondays to the public. Opposite the hotel, is a supermarket... More

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EmilyPerez, Director de Recepción at Pestana Caracas Hotel & Suites, responded to this review

Dear Guest, First of all we would like to thank you for choosing the Pestana Caracas Hotel to be your home during your recent trip. We really appreciate your comments and your satisfaction is our greatest happiness - the certainty that our effort to assure you our best care, was achieved. We look forward to welcome you back in a... More

A TripAdvisor Member
2 of 5 stars Reviewed December 22, 2013

Rooms are ok, hallway was smelly, breakfast is ok, the pool and gym are soooooo small, room service is so bad, It is far away from being a real 5 star hotel. You can get better options for leeess money

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EmilyPerez, Director de Recepción at Pestana Caracas Hotel & Suites, responded to this review

We are very sorry about the negative experiences you have faced during your recent stay and do not reflect at any moment the quality and service standards with which we are engaged. I am very concerned about the incidents and I can not justify in any sense this situation but please accept my most sincere apologies and commitment for taking... More

Marquette, Michigan
12 reviews 12 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 27, 2013

I arrived at the airport hours before New Years! I was met by a Driver from La Pestana as soon as I left the terminal...Nice Fast drive to the Metro and I was greeted by the most wonderful sights...i was invited to a Eve party on the top floor..I saw FIREWORKS across Caracas from SKY height... I watched the Best... More

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20 reviews 20 reviews
19 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed August 7, 2013

This hotel was booked for me by my contacts in Caracas, who are very conscious of the insecure nature of parts of the city. It is certainly quiet, well situated in the city, and with good access to the city. The room was comfortable, clean and quiet. The bathroom well equipped. The internet worked first time, and without difficulty (essential... More

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Senior Contributor
33 reviews 33 reviews
19 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed July 7, 2013

locations is good on this hotel (specially if you are handling things in the east side of Caracas), with good access to the subway, embassies district, Oil Companies, etcetera. But the hotel itself is not an amazing thing. I stayed there 2 nights. nothing memorable and actually going to the poor. service is slow. prices are only acceptable when paying... More

Was this review helpful? Yes 3
Caracas, Venezuela
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 5, 2013

Despite this hotel was opened in 2008 (so relatively new in town), but the rooms are kind of dated. The white wardrobe is dirt stained and the water is not always clear ie sometime its yellowish. They don't always give you towels after they make up your room and it takes them forever to send some to you after several... More

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Hsinchu, Taiwan
Top Contributor
73 reviews 73 reviews
29 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed June 19, 2013

We were drawn to this hotel by the rooftop infinity pool. One thing we did not realize is that the pool is not open very late; at five it closes to make way for a night club. The staff was helpful and accommodating, and they allowed us to check-in early. We had a problem with the safe, and they sent... More

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Buenos Aires
Senior Contributor
36 reviews 36 reviews
27 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed May 30, 2013

I stayed for one night in a double room during a business trip. The room was clean and the bed extreamly confortable. Breakfast was ok. The resataurant is expensive and the food quality is low I recomend dining in another place. The rooftop bar is a great place to have a drink and see the city

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Additional Information about Pestana Caracas Hotel & Suites

Address: 1a Avenida Urb. Santa Eduvigis, Caracas 1071, Venezuela
Location: Venezuela > Capital Region > Caracas
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Pestana Caracas Hotel & Suites 4*
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Also Known As:
Pestana Caracas Hotel And Suites
Pestana Caracas Hotel Caracas

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Bathroom (6)
Hotel & grounds (10)
Room/suite (11)
Pool/beach area (19)
Dining (1)
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Videos (1)
Other (14)

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All management photos (37)
Family/play areas (9)
Room/suite (10)
Hotel & grounds (4)
Dining (4)
Other (10)


Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#7 Luxury Hotel in Caracas #8 Best Value Hotel in Caracas
Hotel Class
Official Description (provided by the hotel)
Pestana Caracas is the first hotel of the prestigious Grupo Pestana, the largest Portuguese hotel chain, in Venezuela. It is one of the best hotels in Caracas and its facilities have a very contemporary style. The hotel is located in a privileged area, the new financial center, near Parque Miranda and close to the exclusive area of Los Palos Grandes and Altamira, home to some of the most distinguished shops, restaurants, banks, and a few of the main business centers in the city of Caracas. This hotel in Caracas has 195 fully equipped rooms and suites, an international cuisine restaurant with 130 seats, lobby bar and over 1000 m² divided into 6 rooms for conferences, meetings and events, together with the most roomy, modern and innovative multipurpose room in all the city of Caracas. All the social areas of the hotel have Wi-Fi Internet access. Enjoy the fitness center, equipped with several training machines and a very pleasant view. This excellent atmosphere is complemented by a wide area of leisure and entertainment, which includes a panoramic pool overlooking the dazzling Monte Avila and the most beautiful part of the Venezuelan capital. In the 18th floor of Pestana Caracas we can find Lounge Avila, a place that has become a favorite rendezvous location for those who wish to enjoy the best international cocktails, accompanied by several local appetizers and "tapas", in an unique ambiance, and with a fantastic view of the city. Pestana Caracas is distinguished by its innovative style and by the luxury services for executives, companies, both in the national and international markets, and for more demanding guests that require comfort, good service, and the best location possible. Besides, the hotel is also a reference of quality and good taste unlike any other in the capital. Luxury, safety and comfort, are some of the elements you will find in Pestana Hotel Caracas. ... more   less 
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