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Pestana Caracas Hotel & Suites

1a Avenida Urb. Santa Eduvigis, Caracas 1071, Venezuela
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Pestana Caracas Hotel & Suites
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Pestana Caracas Hotel & Suites
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221 reviews from our community

Traveler rating
    54
    86
    50
    19
    12
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15
53
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113
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
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Valencia
Top Contributor
70 reviews 70 reviews
40 hotel reviews
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed February 12, 2015

This hotel is wonderful. It might not be easy to find since it is in a residential area, but it is very safe. One of the best views of Caracas from its rooftop bar and pool. Nice restaurant too. Would stay again and recommend to all

Was this review helpful? Yes
Josenils_Lugo, Director de Recepción at Pestana Caracas Hotel & Suites, responded to this review

Dear Guest I would like to thank the time to let us know your value comments. We all work every day each detail to make your stay comfortable We are looking forward to see you again in Pestana Caracas to offer the best service you deserve. Best regards; Pestana Caracas | Josenils Lugo | Front Office Chief Pestana Caracas Hotel... More 

Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 21, 2015

One of the best Hotel in the city. Well located and safe to walk around to find restaurants and go to the park (1 block from hotel). Also, it is closed to subway and a nice mall. In the last floor, in lounge, you have a nice from the city and at night, often has music. On the weekend a... More 

Was this review helpful? Yes
Josenils_Lugo, Director de Recepción at Pestana Caracas Hotel & Suites, responded to this review

Dear Guest I would like to thank the time to let us know your value comments. I am glad you enjoyed the view of the lounge. We all work every day each detail to make your stay comfortable We are looking forward to see you again in Pestana Caracas to offer the best service you deserve. Best regards; Pestana Caracas... More 

Istanbul, Turkey
Contributor
19 reviews 19 reviews
10 hotel reviews
86 helpful votes 86 helpful votes
1 of 5 stars Reviewed November 5, 2014

I arrived yesterday and I am still in the hotel but I write up a report right now since it is a so bad experience. First of all, my room is dirty with stains all over the floor, the AC can only functions full speed so the other option is to switch it off. There was no water in room... More 

Was this review helpful? Yes 1
Josenils_Lugo, Director de Recepción at Pestana Caracas Hotel & Suites, responded to this review

Dear Guest I would like to thank you the time to let us know your value comments. We all work every day each detail to make your stay comfortable Please accept our most sincere apologies for the inconvenience you have reported in your recent stay. Our priority is to improve our guest services and satisfaction and those incidents are not... More 

aston clinton
Senior Contributor
31 reviews 31 reviews
16 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed October 30, 2014

I stayed here for one night in business. Great staff, good breakfast, amazing roof top bar with views to die for. Wifi excellent too. But rooms are tired. Need re painting and furniture could do with replacing as for instance the desk is very marked and damaged. Also expensive .. 3 drinks £100 in bar. But prices generally are very... More 

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Josenils_Lugo, Director de Recepción at Pestana Caracas Hotel & Suites, responded to this review

Dear Guest We highly apreciate your opinion about our facilities and services. We are please to know that you enjoyed your stay with us. We hope to be able to welcome you again if you happen to visit Venezuela in the future. Sincerely Yours, Pestana Caracas | Josenils Lugo | Front Office Chief Pestana Caracas Hotel Suites 1era Av. Urb.... More 

Miami, Florida
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 28, 2014

The room was clean and spacious. The location is excellent for business. There are a lot of restaurants and nightlife close by. The staff was helpful and very cordial. The view from the rooftop is amazinz of Caracas and they have a bar there.

Was this review helpful? Yes
Josenils_Lugo, Director de Recepción at Pestana Caracas Hotel & Suites, responded to this review

Dear Guest I would like to thank the time to let us know your value comments about our service We all work every day each detail to make your stay comfortable. We are glad that you enjoyed our view on the rooftop, it is certainly amazing. We are looking forward to see you again in Pestana Caracas soon. Best regards;... More 

Jakarta, Indonesia
Senior Contributor
28 reviews 28 reviews
28 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed August 6, 2014

spacious room, friendly staff.. they really took good care of me , a solo female traveller who traveled half the globe to caracas. very helpful! and i love the roof top pool, surrounded by the avilla mountain. it's just stunning!

Was this review helpful? Yes
Josenils_Lugo, Director de Recepción at Pestana Caracas Hotel & Suites, responded to this review

Dear Guest I would like to thank the time to let us know your value comments. We all work every day each detail to make your stay comfortable We are looking forward to see you again in Pestana Caracas to offer the best service you deserve. Best regards; Pestana Caracas | Josenils Lugo | Front Office Chief Pestana Caracas Hotel... More 

Sao Paulo, SP
Top Contributor
75 reviews 75 reviews
34 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed June 14, 2014 via mobile

The reservation at thus hotel was defined by our company and prove to be a good choice. My room was at first floor, quiet and clean. Hotel is very safe. Considering difficulties at country, still manage to maintain a fair service.

Was this review helpful? Yes
Josenils_Lugo, Director de Recepción at Pestana Caracas Hotel & Suites, responded to this review

Dear guest I would like to thank the time you have taken to let us know your value comments. We all work every day in all the details to make your stay comfortable We are looking forward to see you again in Pestana Caracas to offer the best service you deserve. Best regards; Pestana Caracas | Josenils Lugo | Front... More 

Rio de Janeiro, RJ
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 13, 2014

I would like to recommend the Pestana Caracas Hotel to stay while visiting Caracas. The hotel is well located, is very modern, with nice sized rooms, comfortable king size beds, breakfast is well served in the lobby restaurant and rooms service is good and served quick.

Was this review helpful? Yes
EmilyPerez, Director de Recepción at Pestana Caracas Hotel & Suites, responded to this review

Dear James B, First of all we would like to thank you for choosing the Pestana Caracas Hotel to be your home during your recent trip. We really appreciate your comments in our online guest survey, the Pestana family of employees will continue to work with commitment and passion to make stays more pleasant and memorable. We look forward to... More 

Johannesburg, South Africa
Contributor
17 reviews 17 reviews
16 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed January 20, 2014

The Pestana Caracas can be positioned as a 4 star superior property located in one of the safest and quietest neighbourhoods of Caracas, Santa Eduviges. "Parque Miranda", formerly known as "Parque del Este", is located at walking distance (it a has a 2,5 km running track) and is closed on Mondays to the public. Opposite the hotel, is a supermarket... More 

Was this review helpful? Yes
EmilyPerez, Director de Recepción at Pestana Caracas Hotel & Suites, responded to this review

Dear Guest, First of all we would like to thank you for choosing the Pestana Caracas Hotel to be your home during your recent trip. We really appreciate your comments and your satisfaction is our greatest happiness - the certainty that our effort to assure you our best care, was achieved. We look forward to welcome you back in a... More 

Contributor
11 reviews 11 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed December 22, 2013

Rooms are ok, hallway was smelly, breakfast is ok, the pool and gym are soooooo small, room service is so bad, It is far away from being a real 5 star hotel. You can get better options for leeess money

Was this review helpful? Yes 1
EmilyPerez, Director de Recepción at Pestana Caracas Hotel & Suites, responded to this review

We are very sorry about the negative experiences you have faced during your recent stay and do not reflect at any moment the quality and service standards with which we are engaged. I am very concerned about the incidents and I can not justify in any sense this situation but please accept my most sincere apologies and commitment for taking... More 

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