We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Grand Isla Navidad Resort

Certificate of Excellence
Circuito de los Marinos S/N | Fracc. Isla Navidad, Isla Navidad 28838, Mexico (Formerly Wyndham Grand Isla Navidad)
Hotel amenities
Grand Isla Navidad Resort
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Ranked #1 of 1 Hotels in Isla Navidad
Certificate of Excellence
A recent review
3 of 5 stars Reviewed April 10, 2015
brite918 Minneapolis, Minnesota
Add Photo Write a Review

389 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    214
    106
    41
    18
    10
See reviews for
84
155
6
24
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (85)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (389)
  • Mar-May only
    (118)
  • Jun-Aug only
    (74)
  • Sep-Nov only
    (48)
  • Dec-Feb only
    (149)
All months
There are newer reviews for Grand Isla Navidad Resort
See the most recent reviews
Minneapolis, Minnesota
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed April 10, 2015

The service we received was terrible! We chose this property based on the reviews. The property was beautiful but is in need of a make over. We felt completely ignored and we even spent close to $300 in tips trying to get service even though we were all inclusive and tipping was already included. The restaurants were nice and we... More 

Was this review helpful? Yes 1
IslaNavidad-Gerente, General Manager at Grand Isla Navidad Resort, responded to this review

Thank you very much for taking the time to share with Trip Advisor´s members your comments concerning your stay at Grand Isla Navidad Resort. We are committed to ensure our customer´s satisfaction at Isla Navidad Resort, and we are very sorry that we didn´t meet your expectations. Please accept my apologies for the inconvenience that you have experienced with the... More 

Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed April 7, 2015

We spent a week here just before Easter. The rooms are a bit dated but comfortable. We did not have a room safe and the hotel seemed unable to provide one or change our room. They offered access to the lobby safe. The food was very good, pool area lovely. They could have more umbrellas for shade. Service was generally... More 

Was this review helpful? Yes
IslaNavidad-Gerente, General Manager at Grand Isla Navidad Resort, responded to this review

Thank you very much for your comments. We are very happy to hear that you have had a lovely stay with us. We also appreciate your valuable comments regarding the areas that where we can improve and I would like to mention that we have already 80 fully renovated rooms that offer better comfort for our guests and we are... More 

beaumont ab canada
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed March 31, 2015

bus transfer was easy and about 20 mins. long windy road up to hotel so you dont want to be sick for this trip! check in was smooth. got a room in the smoking section which made me very happy!! rooms are gorgeous but balcony view from my room was limited. one must put credit card down for use of... More 

Was this review helpful? Yes
IslaNavidad-Gerente, General Manager at Grand Isla Navidad Resort, responded to this review

Thank you very much for your review in Trip Advisor. It is nice to hear that in overall you have enjoyed your peaceful and relaxing vacation and I really appreciate your comments regarding the areas where we can improve. I would like to use this opportunity and mention that we do have different dining options; as you have already mentioned... More 

Toronto
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed March 30, 2015

We just spent a week at Grand Isla Navidad Resort, and fell in love with that place. Our room was spacious and comfortable, the food was delicious, there were tons of activities to do, and the staff was extremely friendly. For those who like to explore, there are also many pretty towns not too far from the resort. We were... More 

Was this review helpful? Yes 3
IslaNavidad-Gerente, General Manager at Grand Isla Navidad Resort, responded to this review

I would like to thank you for sharing with Trip Advisor's community your comments about your recent stay at the Grand Isla Navidad Resort. I’m glad that you have enjoyed your stay with us, but especially the warmth of our people, which is our most recognized hallmark; it is with pleasure that we will be sharing your kind comments with... More 

Huntington Beach, California
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed March 26, 2015

If you are seeking a place to re-connect with someone, seal a connection, or just revel in terrific connection; here is a place for you. If you are into water sports like fishing or snorkeling or kyacking or jet skiing, or swimming; here is a place for you. If you are into hammock napping, sun rise yoga or a spa... More 

Was this review helpful? Yes 1
IslaNavidad-Gerente, General Manager at Grand Isla Navidad Resort, responded to this review

I would like to thank you for taking the time to share with Trip Advisor's members your comments regarding your stay at the Grand Isla Navidad Resort. I was delighted to hear you had an enjoyable time at our hotel. I will share your comments with all the Associates to let them know they contributed to create unforgettable memories for... More 

Chicago, Illinois
2 reviews
1 of 5 stars Reviewed March 13, 2015

The front desk employees have bad customer service. The hotel does not have internet in the rooms and when you advise them of it they tell you to use their business center or sit in the lobby for internet service, they tell you there is nothing they can do about the internet service. So, you cannot check email or watch... More 

Was this review helpful? Yes
IslaNavidad-Gerente, General Manager at Grand Isla Navidad Resort, responded to this review

Thank you very much for your review in Trip Advisor, we appreciate your valuable comments regarding our property and the service, which we will review objectively to improve any areas of opportunity. We apologies for the inconvenience with insufficient WIFI speed and we understand your point of view. We have done everything possible to improve this situation by actualizing our... More 

Toronto, Canada
Level Contributor
29 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed March 8, 2015 via mobile

Me and my husband just got back from our babymoon we spent one week at this resort. After reading all the reviews we knew it would be a quieter resort but I didn't think it would be this quiet . There really was nothing to do at night and this got boring after a few nights . The lack of... More 

Was this review helpful? Yes 2
IslaNavidad-Gerente, General Manager at Grand Isla Navidad Resort, responded to this review

Thank you for taking the time to write your comments regarding your visit at Grand Isla Navidad Resort. It is nice to hear that in overall you have enjoyed your vacation and we would also like to thank you for your detailed comments regarding the areas of opportunity such as housekeeping, nightly entertainment and food quality as these kinds of... More 

British Columbia, Canada
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed March 3, 2015

This hotel has a lot of reviews, some good and some not. We were there at the end of February and really enjoyed the hotel, the area, the people and the restaurants. We did the all-inclusive thing and found the food much better than usual for this type of stay. The ala carte restaurants, one indoors and one outdoors, offered... More 

Was this review helpful? Yes 2
IslaNavidad-Gerente, General Manager at Grand Isla Navidad Resort, responded to this review

It was very rewarding to receive your positive comments regarding your recent stay with us. I am pleased to hear that you have enjoyed your stay with us, but specially the warmth and friendliness of our people, which is definitely our most important asset. I will be glad to share your comments with entire team and especially with Ana, Ernesto,... More 

Toronto
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed March 2, 2015

Loved this resort. Beautiful location. It is smaller resort with wonderful service. Clean and taken care of. Enjoyed every minute. Life music in the evening - very nice change from silly entertainment at other resorts. Yoga on the beach was just en extra plus. Thank you.

Was this review helpful? Yes 3
IslaNavidad-Gerente, General Manager at Grand Isla Navidad Resort, responded to this review

Thank you very much for your comments, it is always a pleasure to hear that our guests have had a wonderful vacation at our property. This beautiful paradise will always receive you as your home in Mexico. Sincerely, Juan Carlo Rincones General Manager More 

Puerto Vallarta, Mexico
Level Contributor
99 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 stars Reviewed February 28, 2015

First off, the property is exquisite and you're going to love it if you're a golfer or you just want to lay by the pool, but there isn't really any place to snorkel if that's what you have in mind, we had to take a water taxi (very cool) and then travel by taxi to another town 30 minutes away... More 

Was this review helpful? Yes
IslaNavidad-Gerente, General Manager at Grand Isla Navidad Resort, responded to this review

Thank you very much for taking the time to share your comments with us and Trip advisor community. I would like to thank you for your positive comments about the property itself and we appreciate your valuable comments regarding the internet service. I would like to comment that we have done everything possible to improve this situation by actualizing our... More 

Questions? Get answers from hotel staff and past guests. Ask a question

244 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (220)
Viewed
View from room (18)
Viewed
Room/suite (21)
Viewed
Bathroom (9)
Viewed
Hotel & grounds (50)
Viewed
Pool/beach area (32)
Viewed
Dining (16)
Viewed
Family/play areas (4)
Viewed
Business center/function rooms (1)
Viewed
Other (69)

Management photos: Courtesy of the property manager

Viewed
All management photos (24)
Viewed
Pool/beach area (1)
Viewed
View from room (1)
Viewed
Room/suite (2)
Viewed
Hotel & grounds (3)
Viewed
Other (17)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay